I was very impressed by SAS airlines on our recent trip to the Scandinavian countries. SAS opened its route to operate from Miami in 2016 and we were able to book tickets on a direct flight to Copenhagen pretty quickly via Expedia. The flights in both direction to and from Copenhagen were very good and I was extremely impressed with the service by both the crews on the flights. SAS is flying the Airbus 330 on this route which has a brand new interior and has 3 different classes of travel: SAS Go SAS Go Plus and SAS Business class. We were traveling SAS Go which is the equivalent of economy class. The seats were pretty comfortable and there was ample leg space which I appreciate on a long flight. The food was very good too. We had ordered the Moslem meal and we got chicken with rice on both legs. On our way to Copenhagen we also got breakfast and on the way back to Miami we got Cold cut chicken sandwiches before landing. 5 stars for this airline. Hope they keep up the good work. read more

3 hours of 3 kinds of lines. Horrible! No communication. Ridiculously long lines. Late flight. No communication. Had "fasttrack", doesnt exist. Did I say poor communication? read more

We have done quite a number of national and international flights with Lufthansa, Swiss, Air Canada, Delta, American Airlines, Air Namibia, Jet Blue but have NEVER encountered such a bad service as we did with SAS. On our flight to Europe we asked for the meal for our toddler and were told we would have needed to call ahead and order a kids meal. Well, we did not ask for a kids meal but for the meal that should come with the seat we had bought for him so he could sit in his car seat. They were really grumpy and had to "check" first. I bought a seat, like for a reg grown up traveler. What is there to check?! On our flight back we brought our stroller just like we did flying out of the US and it wasn't until boarding that we were told we were not allowed to gate check the stroller! We were standing at the gangway and they tell us we need to go back and check the stroller. They even wanted to check the stroller as add on baggage, meaning they wanted us to pay for it. Are you kidding me? All that back and forth led to us being the last persons to board and an exhausted toddler (plus his exhausted pregnant mom and furious dad) The crew - again - wasn't of much help telling us we couldn't use the car seat cause they thought it wasn't allowed. It has an approved for usage in an aircraft sign on it. So after another discussion we finally flew and guess what happened when we asked for the meal again.... having landed in iad, waiting in line for 2 hrs holding an overtired 25lbs toddler because of not having a stroller, we got our stroller back - damaged! The break was bent and cannot be applied anymore. So we went to that lady that deals with damaged baggage and she noted it, telling us to go on SAS website, contact customer service and that she would put it in the system. She did not give us a reference number, telling us we only needed the "delivery at aircraft" tag - ?!?! It wasn't even supposed to be delivered at aircraft?!? Anyhow, tired and exhausted we went home, contacted customer care and received an answer 3 weeks later: allegedly we would have needed another department and not them. The other department has a max 10 days to contact after incident limit though. Seriously? Then they said we should have been given a number - which we haven't obviously! So here we are with a damaged 500$ stroller we cannot use anymore and a customer service that is non existent and blaming US for having followed directions we were given by THEIR employees! Never, never, never again will we give our money to an airline that purposely spreads false information just to not pay money for things they damaged. read more

Ulla Callesen is a one of a check in lady. She treated us like A criminals. First never say hello never smile and horrible customer service. She is good at give customers a very in happy feeling before we flight with this company. Not mention about the flight from SF to Copenhagen the flight attendant treat us like we are slave. Don't ever flight with this company they . Let's have more fun with other airline. I will never flight with SAS ever again read more

Is it common that the airline captain leaves the cockpit and locks the door from outside leaving the copilot alone in the cockpit? Very unusual indeed . At all other airlines this is not aloud. This happened ARN to Copenhagen 25 December 2019 Flight SK1421. Contacted SAS and was informed that they do not discuss the security with customers. Shame on them read more

This is NOT a rating for SAS Airlines, but for their "new" E gates in the CPH airport terminal. While I can appreciate that it is a newer part of the airport (as in recently constructed), why would you open this entire set of gates WITHOUT A SINGLE BAR, RESTAURANT, OR SHOP within hiking distance???? What's up with that?? read more

It has been six days since my daughter arrived to Dublin and still has yet to receive her baggage. They called her initially and said it would be delivered to her and she still has yet to receive it. After many calls and voice mails that she left they fail to answer the phone. And when they did return her call another empty promise to deliver. It cost us over $500 for two pieces of luggage. She is a student and starts class next week. Her clothes and shoes would be nice to have. We would never recommend any company that steals from their customers. And if you look up the reviews that's apparently what is happening at Scandinavian Airlines. read more

SAS outright stole $300 that the booking agent promised to refund. And they were snide about it while doing so. Not a reputable airline. Use any other carrier to reach your destination. read more

The blanket I used was clearly dirty, and I returned from my destination extremely sick. I've flown many Airlines, but I will NOT fly SAS again. read more

I flew on Scandinavian Airlines Economy Class three times, and surprisingly, it was one of the worst airlines I have ever dealt with in my life. For those three flights, I flew from VCE (Venice Marco Polo) to CPH (Copenhagen Kastrup), HEL (Helsinki Vantaa) to ARN (Stockholm Arlanda), and ARN to CDG (Paris Charles de Gaulle) Long story short, I was supposed to fly from Paris to Copenhagen, but it got cancelled, due to a vague "technical problem". This resulted in more than 100+ upset passengers stranded in Paris, and the airline had no clear contingency plan. Fortunately, I was re-booked to an Air France flight from Paris to Venice, then an SAS flight from Venice to Copenhagen, however, I lost 9+ hours as a result of this cancellation. I was not sure on what happened to the other passengers, but some were also re-booked to other flights. I was given no compensation as a result of this cancellation/delay. Customer service was very unacceptable. I lodged an European Union Passenger Rights complaint form to the airline after my trip in August. They finally responded in November, when I seriously considered filing a complaint to the French authorities (since the incident happened in France). I was finally compensated in early December after an exchange of emails. As for my actual experience flying on Scandinavian Airlines, the seats were not very comfortable, they only give you free tea and charge you if you want to order food. As for the flights from HEL to ARN, and ARN to CDG, I mostly slept through those flights, so I don't remember, but at least I slept comfortably and didn't experience any major problems. Overall, this airline was one of the worst airlines I have ever dealt with. I have lost a lot of confidence in SAS as an airline, and they almost ruined my holiday in Europe. If you want to read further details of my story with this airline, you can read my guest post on my friend's travel blog, special thanks to my friend, and trip organiser Calvin for letting me tell this story: http://monsoondiaries.com/2015/08/09/essentially-the-odyssey/ read more

Stay far away. You are better off building a boat and rowing yourself to your destination. I booked a flight from San Francisco to Amsterdam with a connection in Copenhagen. My flight there should have been a dead give away that this airline does not care about service. The service cart either hit my elbow or ran over my foot every time it went up and down the aisle. The worse part is whenever it hit me the service lady thought it was stuck and decide to pull back and push harder ramming it into my elbow again. Thanks... If this is a common thing please provide elbow pads instead of cheap ear buds. Now the real reason for my 1 star review. On my returning flight I was leaving Amsterdam at 7am in the morning. So I decided it was better to book a hotel at the airport and wake up at 4am and take an airport shuttle. I did just that for my last night. Upon arrival this airport is a mess and they have no signs telling you where your airline is located. Once I found the SAS counter I stood in line for about 10 minutes watching the service lady fumble around with a stand up booth and papers. When she finally finished she tells me I can't check in bags because I just missed the check in time. I asked her if there were any other flights leaving and she responded she cannot check that. Instead she gave me a paper with 4 phone numbers on it and said call this number. I asked her how because I don't have an international phone. She said ask someone to loan me a phone. I said I don't speak dutch and finding someone willing to do that this early is probably not going to happen. I asked if there was a pay phone and she said yes downstairs. Without me even finishing asking my questions she had already turned her back and started to walk away like her break was more important than servicing me. I had to ask the security guard for the location of the payphone and I attempted to call all the numbers for about an hour. The numbers just rang and no one ever answered. I looked and saw there was another flight to Copenhagen and I could still catch my returning flight so I went back to the desk and discovered NO ONE. I waited there and no one ever showed up. The next flight was about to board soon so I figured there was no way I can get on that flight now and just went and purchased a plane ticket from another airline back home. When I arrived home I spent about 1 hour looking for a way to contact customer service. Guess what it isn't easy they force you to fill out a ticket and said they will get back to you. I filed about 4 or 5 tickets in the next 3 weeks and then finally a month later I got a response. This response was as if they did not even read my complaint or problem. Instead the service representative just said they can only reimburse me for the food and shuttle cost before the flight. Oh here is the kicker, they said they can only reimburse me with the copies of the original receipts. (Do note this is 1 month after my travel.) I explained to them I woke up at 4am and the shuttle was free so there were no expenses. Hell I didn't even eat breakfast because it was so early. The lady then said it was my fault for not being punctual. Okay first off I was punctual and your working staff figured it was more important to setup a booth next to her desk than to assist me. Now I asked if they could at least pay for my returning flight ticket I was forced to purchased and her response was we cannot follow through with your request. Thank you and we hope to continue flying with SAS. Either I was talking to an automated service representative or they clearly did not read a word I said. I am actually not surprised that a lot of the bad reviews on here are of a similar experience with this airline. I am guessing they picked SAS as their trade name for a reason. Maybe they wanted to rearrange the letters in another order just to be honest about their quality of service. read more

In the middle of our European trip, 5 days before our flight to Amsterdam, SAS changed the 1st leg of our flight, making it impossible to reach our destination. Calling our travel agent, the only reasonable alternative was a 6 AM flight, which we took because they rebooked us on SAS Plus. SAS told us we will receive ALL the associated benefits. One of these benefits listed on their website is 2 free checked bags per passenger. However, when we got to the airport to check in our bags, SAS airport staff told us that we did not get free checked bags despite our SAS Plus status, so we had to pay 1800 NOK for our 3 bags (~$220 USD). The staff told us that we would get refunded if we contacted SAS customer service. This was another lie, as they would tell us we did not get any free checked bags per their policy. In conclusion, SAS will say any lie to get you through their flights, leaving you to deal with the consequences. We will never take SAS again. read more

First and last review I will ever write. I'm stuck here at the airport for a full day so this will be my exception. Flight was late and made me miss my following flight. They did not help even after they messed up. They said since the second flight was with a different airline they weren't responsible. The customer services was atrocious. Don't ruining your trip or plans by getting your flights through SAS. I'm sorry I didn't look at the reviews before booking. Good luck on your trip =). read more

Flight was ok but the customer service department was the worst I've ever delt with. I won't bore you with the details but they were rude and incompetent. Will try to avoid this airline at all costs in the future. read more

For over five years, frequently fly SAS international from US into Scandinavia and return. Usually 1-3 business trips per year. Never enough to qualify for frequent flyer upgrades. Originally, enjoyed the flights. Now, seriously considering other options. Next week's flight is with Lufthansa. Yesterday, returned to US on flight SK943 from Copenhagen to Chicago. The entertainment system was out for one section of the plane, the one I was sitting in. Despite numerous requests and promises to "reset the system", it never worked. You come to expect crappy food in economy, but with the new, very uncomfortable seats, harried flight attendants(ran out of food in economy class for the 2nd meal) and no entertainment, it was an 8-hour misery trip. SAS, you need to do better if you want my business! One last chance in late October, fail it and my business is gone forever. read more

Pretty bad experience with SAS. Took a flight from CPH to Amsterdam on SAS and was incredibly surprised by how rude or indifferent the staff was. I get that every traditional airline is under pressure, but they aren't going to win many passengers by providing poor / undifferentiated service. The worst part of the experience was when the gate agent said that we could not gate check our stroller and that we messed up by not checking it with our luggage. Given that I have done this on every Star Alliance airline and even on the outgoing flight on SAS, clearly the gate agent was wrong, but he insisted on blaming the customer and then says but he will do something that allowed us to gate check the stroller. What was the point of calling me out? Could have been a person having a bad day, but every other interaction I had with the airline staff was with a person who was going through the motions. Given the numerous options in Europe now, I would skip this one. read more

Hello I'm not the kind of person to file complaints but recent experience I had with sas airlines and vayama. Com borders on something inhumane. I booked a flight for my elderly mother to visit us in USA through vayama. Com with sas airlines. We have been flying sas ever since I first came to USA in 1992 and consequently myself my daughter and my mother have been using same itinerary for many years. It's the flight my mother is familiar with. April 18 she checked in for her flight from Vilnius to San Francisco via Copenhagen got her luggage checked in and went to use the restroom. When she got to the gate she was 1 min late and was denied boarding. However they did have the time to unload her luggage from airplane and assured her she can get a later flight. When she got to the office they told her nothing they can do about it and ticket is lost. Needless to say my mother was inconsolable cried a pleaded and was sent away. A few minutes later I was on the phone with travel again vayama. Com they told me to contact sas and explain the situation so sas could put notes and they could rebook. Sas office was closed. I called them first thing in the morning and was told this - why are you calling us you should call travel agent they should contact us, not you. Call vayama again. 20 (???) calls later because background noise is unbearable and people don't understand me or put me in on hold because they have to speak with the "team" they tell me they could rebook for 700 but some airlines fee could be waved if I speak to sas and beg them to give me a break. Call sas. Someone named Nurudeen in Talin, Estonia is really trying to be helpful gives me 500 quote extra and tells me to call back within hours. I get a credit card, call back someone named Michail refused to connect me to Nurudeen and says I was giving wrong information and I should call travel agency. I call vayama again. After talking to 3 people I ask to be transferred to supervisor Jack who is nice and understanding and says they will wave the administrative fee if I call sas again. I do. Nurudeen answers. He says oh travel agency is just trying to push you away but we can change the ticket to Monday for 530 i say travel agency said it was 500 he says they don't have that authority and they can't change it anyway. Again I ask to speak to a supervisor. A nice lady listens to my story and an hour into this agrees to change it to Monday for 531 then she says you should file a complaint. Literally 7 hours on the phone being pushed around with totally conflicting information. My mother is about to go to the hospital because she's crying non stop. I understand the rules. Yes she was late even if by a minute. But we have been loyal customers for 20 years with sas and lately especially because of ecology friendly co2 emissions and loyal customers to vayama for 3 years or more (I will be happy to gather all our itinerary mine my daughter s and my mother's) and we get this in return??? I haven't filled any complaints yet with D.O.T or my credit card company or bbb I hope to get some explanation from you first. I understand the rules but isn't there a human element considering we have been with sas and vayama loyally, considering my mother's age and total inefficiency of airport in Vilnius. read more

Terrible service in Boston. I was about to lose my flight due to bad service while checking in at Logan airport in Boston, though I arrived 2 hours before my departure. Customers were waiting while staff were chatting or just making unnecessary phone calls making us wait forever to check our bags in. read more

Two flights to get from Gdansk (Poland) to Dusseldorf (Germany). First gets cancelled, rescheduled to later that day. Second flight has 1 hour delayed. Should have arrived at 9:00 am, arrived 4:00 pm. Pretty sure they cancel flights if not enough fully booked. Hopeless... read more

Awful airline all around. Customer experience was terrible. Business class from Seattle to Split, Croatia and back. I've had better experiences with ultra-deep discount airlines. 1) Lost bag for 4 days. Told me each day that it had arrived, only to find it hadn't so threw off my morning plans while in Croatia. The only way they could get it to me was to send it unattended on a ferry to the island I was at. No contact information was given to who would have it. Totally rolled the dice with all of my belongings. No guidance on reimbursement for the clothes I had to buy-guessing will have to file through my travel insurance. 2) First class within Europe is not even first class, just sitting at the front of the plane. Service from Stockholm to Split and back from Split to Copenhagen was sub-par. 3) Flight out of Croatia was delayed 3 hrs, with very few updates, and for no apparent reason. Multiple people on the plane had connections, which they were aware of, yet no sense of urgency. Ended up missing my connection and had to stay overnight in Copenhagen. No compensation for hotel and not even lounge access for my travel companion. Again, no guidance given on how to contact the airline customer care or on any type of reimbursement policy. One of the most expensive tickets I've ever purchased and THE worst experience I've had with any travel service, air land, or sea. Do yourself a favor and fly another European airline - Condor is pretty good in my experience. read more

Zero care of people whos flights were on delay. Refunds were giving out just on part of the flight. Two hours of waiting to get the luggage. This was the last time travelling with the SAS. Try to get in contact with them on the airport, went through 8 different counters without anyone who felt responsable. fricking inresponsable business. read more

i will never fly this airline again. on sept 1, 2017 this airline lost my luggage among others on flt 936 sfo/cph. they failed on all levels!! i have been in contact with them and now they refuse to do anything about it. i see a lawsuit coming. read more

Rebooking costs is too much and confusing I wish it wasn't but I've been using SAS since a child and I've never had much of a problem other than this one. read more

Despite arriving timely to checkout, long lines at security resulted in closure of security which was then rerouted to another location. This was followed by a requirement that my cabin luggage go twice thru the x-ray machine. The gate was a 25 minute walk from security, so I arrived at the Gate, some minutes after it closed, 20 minutes before the flight. SAS does not make any announcement warning tardy passengers thatthey better get to the Gate. Ths resulted in cancellation--but no refund--of mt entre transatlantic roundtrip ticket. SAS personnell at this stage are not willing to see any other point of view. If you want to travel, it costs another thousand dollars. And SAS gets the benefit of cancellling yo ur ticket since overbooked passengers at connection airports can then be accomodated. So you have to pay the extra thousand dollars. Then you get to experience the prototype Scandinavian Brunhilde cabin staff, intent on insuring that passengers do not offend her dignity or burden her with too much physical activity. Apparently compliance with age discrimination rule has led to an almost geriatric component of SAS cabin staff With too many passengers per cabin employee, the older ones seem to buckle under the physical strain and get very irritable, especially with water refilling. I am over six feet which is a size incompatible with SAS legroom. I have no other alternative that a quasi-fetal position for the entire flight, which is lengthed by an hour and a half when Chicago has delaas in taking in airplanes. SAS has no plan for this at all. The plan circles Chicaago for 90 minutes, and no refreshments or water are served to the passengers in economy. The air inside gets dry, throats get sore, seatbelt lights are on and our aging flight attendent has made herself very scarce.. SAS seems to live on an ancient reputation for quality service. This reputation is no longer deserved. It is for a tall person physically painful with the compactg legroom. I do not feel that I have a duty to not offend flight attendants with a request for water or an extra bread roll. And 'SAS is very expensive. A passenger pays the price of quality service without getting any of it. SAS staff makes it clear that they do not care about you after you paid your money. read more

Not even one star does this airline rate. We boarded a US flight to Dublin it was late so we missed our flight on SAS to Copenhagen. . Upon arrival in Dublin when we got to the check-in counter for SAS it was closed. Our US airline carriers tried to contact SAS to no avail. After hours of waiting for them to open, we were told, "we departed on time, it is not our fault you missed the flight". We were charged $1,200 for the 2 of us to board the next flight. I had originally paid $250 for two. The ticket agents were indifferent, and the customer service (ha ha) were rude when we called to complain. We even wrote a letter to the CEO which went unanswered. Like the review from Jen M. on 6/3/2017 I will never consider a flight with them. read more

Thank goodness for StarAlliance partnership I could not believe how consistently poor my experience was with this airline. After a transatlantic flight from DC to Copenhagen I exit the plane to find that my connecting flight to Krakow was cancelled- no information just directions to the service desk where you take a number to be called??? After figuring the system out an agent says come back in 45 mins?? she was not helpful, had no interest in a timely resolution so I ended up spending 4 hours in the airport, another flight to Berlin on Lufthansa and on to Krakow- not even an apology and other travelers were re-routed quickly. They have a stack of meal vouchers on the desk (guess they need them) I dreaded my return home from Warsaw to Denver and with good reason. After arriving back in Copenhagen late- we ran for our US connection only to find the boarding area locked and an estimated delay of 4 hours for mechanical issues- that meant I would miss my connection home- unacceptable. The good news is I knew where the service desk was (outside of passport control) and ran over there. They encouraged me to just wait til I got to DC then I would be "helped"- I said NO WAY I want to be rescheduled now- the service desk person said "wait here she will tell you"??. Someone behind the desk seemed to know how to address this and rebooked me after 25mins . They put me on a flight through Chicago- another 4hr wait in Copenhagen airport and yes finally I made it to Denver. I will never fly this airline again or even look at an SAS itinerary. The matter of fact way they treat significant delays and disruption signals this is business as usual for this airline. One other small pet peeve- flight attendants allow passengers to recline seats fully back even during meals- I had some guys head in my lap for 8 hours.... read more

This is for the terminal area only. Staff is very quiet, doesn't call you forward, doesn't say much of anything. I have been at the airport for 12 hours and this is the first flight today, yet the waiting area is disguisting!!!! Every window has at least 5 hand prints, there are heavy crumbs and foodstuffs on many of tge seats and all over the floors. As long as we waited to get in here, you would think they would actually clean the place! Can't even be a look over, this is terrible. read more

I had a terrible experience with SAS. Their flight attendant dropped a metal rod on my leg (One of the exit row seats). He apologized on the spot. I left the aircraft limping with a bruised leg. Sought out a representative and he told me to email the complaint. After one month I get a response that he checked on me and offered me free food and drinks. First, it did not happen. He lied. I have a fellow passenger who left his email to prove my story. They would not check with him. The response I got, "Sorry you were not satisfied but our crew is awesome and did everything. Do not fly SAS read more

What a terrible service! SAS Employee - Hugo Lungberg The airline employee (Hugo Lungberg) took our baby's stroller claiming that it was "too much weight going on the air plane". What does that even mean? I tried to explain that we were within our weight limit, and needed our baby stroller at the connecting destination, he was extremely rude and had no sympathy. With a baby on my arm, I could hardly hold my tears. With no customer service or I should say human service experience, kept threatening us that he would cancel our flight. I am writing a complaint letter to the SAS airline but I so wish that my letter reaches to Hugo Lungberg. He was acting like as if he was the head of the airline with his unacceptable rude attitude. I am never ever using SAS airline ever again! I also do not recommend it to anyone who thinks they deserve a service with dignity. read more

Avoid it like the plaque -- poor comfort on flight - lack of staff support with overhead luggage -- go with a true discount carrier -- their business class is a joke. read more

We have been travelling intensively with our daughter since she was born and SAS has been the worst airline by far. - We could not bring our trolley to the gate eventhough it was a super compact and any other company would allow it. - We had to pay extra luggage for the baby carrier! - We had to pay 3 euros to fill the baby bottle. (insane) - We could not use her musical book, despite that noone complaned. We have much better experiences with any other airliner, including low cost. Avoid! read more

Horrible airline. Our luggage never made it to Wroclaw during the connection. They said they would send it in the next flight. Then SAS crew went on strike that night and my luggage still never made it to Wroclaw airport. No one answers their phone. Except for the lost luggage phone # at the Wroclaw airport thankfully, but there's nothing they can do. Never flying this airline again. read more

Customer service is rude and unhelpful. No service desks at airports outside of Scandinavia so if you have a problem you have to call their CPH office. The office then insists they can't fix anything from CPH. read more

They canceled my flight with only 9 hours notice. Then I had to argue with a ticket agent for 45 minutes to get rebooked on a flight that got me into my destination even close to my original arrival time. They then canceled my ticket for my flight between Norway and Sweden without telling me and WITHOUT MY AUTHORIZATION. I was on the phone with them for 5 HOURS the day my flight was supposed to take off. They would not reinstate my ticket. I was put on standby for the flight I had paid for. TERRIBLE experience and the WORST customer service I've ever experienced. read more

SAS has worst customer service in the world. They lost our luggage, rescheduled our flight giving us 14 hour wait. Wrote them 3 times and still no answer. Will NEVER fly SAS again and recommend no one else does. SAS the airline that does not give a damn read more

June 9, 2019: I was on SAS flight from Copenhagen to San Francisco. My baggage was missing & I was told at information counter that it "will be delivered tomorrow". June 10, 2019: I called SAS & was told by Omar (he said he was the supervisor) that my baggage would be "delivered before midnight". I waited until 12:30 midnight despite being very tired from my tour. No baggage showed up. I called Omar & left message. According to the website, at this point, the baggage had not been located yet. June 11, 2019 No word from Omar regarding my missing baggage. I called Omar again. He told me that my baggage had arrived and he was going to get it himself as we were speaking on the phone. After I hang up, I checked the website again & it stated the the search for my baggage was still in progress. Around 6pm, Omar called to tell me that my baggage had arrived & would be delivered before midnight. Losing your valuable baggage is very stressful. And to get conflicting info about it adds more stress to it. SAS failed to update me. I had to call them. And each time, I was given conflicting information. Omar, by the way, avoided my last voicemails & every time I called the information counter, the recording is turned on. Very unprofessional service especially coming from a supervisor. Basing on what I was seeing on the website & on what he was telling me, there was a fabrication there. Very bad. Is this what SAS promotes? read more

Had a very tough time flying with them. They were very nice to let us fly without charging us extra because our bags were over however every single bag in our party was lost! We did not get our bags until 4 days had passed. This was very stressful I am hoping they get this corrected in the future so other travelers don't experience the same thing. read more

CPH is tricked out to make you stay long and buy expensive stuff. In fact, if you leave from any of the bus gates in the commercial zone of the terminal, they will not call the flight or your name as it is a "silent airport". They also provide only five seats per those gates, so you have to sit in a cafe and consume. There you will not see the announcement on their display, which is the only thing they will do to alert you on your leaving SAS flight. Once the gate closes they disappear and leave you hanging. Take a number and wait an hour for customer service of SAS. Crap service, crap airport, arrogant and oblivious agents if you can find one. read more

This is my first flight on SAS, and 2 hours in I am already impressed. Sitting in economy, the seats are roomy and comfortable, but I am short so leg room isn't ever an issue for me. I have already watched one movie I missed in the theaters, and there are several more to choose from. Bonus-earbuds are provided free of charge, and the tv has a USB port to charge your electronics if needed. Did I already mention I am in economy? The food was tasty-chicken tikki sala-and the hot tea was perfectly brewed. And all of the attendants have been very helpful, friendly, and, well, attentive! I am very pleased so far with my first experience on this airline. read more

Terrible flight experience and I'm concerned they're not safe. Short flight from Bergen to Copenhagen and they did not check id, did not ask people to put seats forward, offered no water, and seats are so close together you can barely see. I sense the crew is untrained and does not have procedures to follow. Then to make it worse they lost our bags before a big cruise and were absolutely terrible in our attempts to get the bags back. I would never fly SAS even though I'm a 1k on united and have several million miles. The airline is an embarrassment. read more