Free hugs yessss!!! Ok so they were from large, sharp toothed clowns, but I don't discriminate…read more (I've dated a few clowns in my day). I was greeted as soon as I walked in with big smiles from people who asked me if I needed help finding anything. I told them what I was looking for, and the lady found me several options and took the time to walk me over to the exact areas. I was in and out quickly and efficiently. I had an issue later with one of the accessories falling apart. But when I came back, a different lady apologized and explained they had been having issues with that particular item and offered to replace or refund with no hassle. Sometimes I worry about the quality of the items here. In the past I have bought items from Spirit that were pricey and didn't hold up. So I use this as a last resort. But the stellar customer service and the no hassle replacements may be factors that keep me returning, at least for accessories and free clown love.

This location is in the old Garden Ridge center off IH35 north. It's a fairly large shop so it's…read morerather clean and organized compared to other spirit stores I've been into. The costumes are split up into different groupings ranging from Disney, movies/TV shows, and then to your classic Halloween costumes including the traditional college girl short skirts and animal ears. Lol! There's a section devoted to odds and ends to make up the rest of your costume including wigs, face make-up, and accessories. Finally, the store carries Halloween decor for your home and a few fun odds and ends to decorate for your Halloween parties. The staff was friendly and helpful, but they opened pretty recently so they're still getting the lay of the land themselves. Overall, I found the wig I was looking for and I'm set for my Halloween party tomorrow!

They need to improve on their customer service girls were just giggling and playing, and there was…read moreno one in the store so I was the only one in there first customer of the day didn't get any help at all. Management needs to be better or not be going back there.

Leaving the store unattended and closed during business hours is not great for business.read more

No other words to say other than "I absolutely freakin' love this place!" The clothes are…read more adorable, the jewelry cute, the organic lotions/soaps rock. And that back room sale rack is fantabulous! I shop here at least 2x a month and always get compliments on the items I purchase.

From the owner: Shop Cute Y'all at GracieGene's! The one-stop shop for all things TRENDY in Clothing, Jewelry,…read moreAccessories, Gifts & MORE! Where pampering you is FREE!

I'm not sure how this location is still open when the customer service is terrible. The high level…read moreof unprofessionalism is surprising to me for a store that is known for to be very calm and peaceful. The manager is so rude to everyone she comes in contact with and she makes her staff behave the same way. This store does not value customers at all and the CATO corporation needs to do something about it since there are so many bad reviews for this particular location.

Worst customer service I've seen. The sales person was on the phone at the register loudly talking…read moreabout a new hire, meanwhile a line is forming at the checkout and at the dressing room. The sales person never acknowledges any of us. Then she looks up and goes and opens the dressing rooms and returns to her phone call like she's the only one in the room. I was on my break from work and didn't have to wait around. Cato lost my sale and my business but apparently they're doing fine because the sales person was also loudly discussing the total amount of sales they've had for the day. Good luck to y'all...I'm returning to online shopping!

Its not the most glamorous location of all the SA Torrid's but its got a little more room to move…read morearound, great staff, and I feel a little less foot traffic than the Stone Oak or North Star stores. With that lower foot traffic, you tend to have more options when they launch their bigger sales like buy one get one 75% off or (my fave) buy one clearance, get two FREE. Racks are always in order and the fitting rooms are kept clean and tidy. If there's something online you've got your eye on, its a great place to swing by and try things on. The only thing I can knock em for, and this is a problem with a lot of mall stores, is just how hot it can get. I'd be a lot more willing to swing through if I knew I wasn't going to be melting after 15-20 minutes of browsing.

My grandson got his ears pierced and one of them fell off overnight and we came the next day for…read morethem to put it back on they forced us to buy the earrings all over again even though we had the earring with us. This is not fair at all for customers spending money again. Bad business practice. This is the last time we used this business again.