Great customer service from Sandra, the manager. Try to call ahead to make sure she's there. She goes out of her way to treat customers well and not overcharge or nickel & dime them, as they do at the SAS store at the outlets on LV Blvd South. I give Sandra 11 out of 10 stars...at least! I love SAS shoes--they're easy on my feet, with a generous toe box that helps with a long second toe. Also, I can use my own inserts made by my podiatrist--they fit very well. This will be my go-to SAS store from now on. read more

The lady was super patient with me and she helped me to find my right size like we had all the time in the world

Sandra is so very awesome. She helped both me and my husband find the best fit and comfortable shoes ever. I highly recommend her customer service, knowledge and helpfulness. I came back twice in one day. Very satisfied with our purchase. :) read more

Just bought new shoes !! 159. With slip resistant discount 15.00 & service industry grassroots card .. another 15.00 off!! THANJS SANDRA!! My feet thank you !! read more

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Five Stars are not enough Sandra from store 091 she deserves 100 stars for her excellent customer service. My husband and I recently purchased shoes from SAS and Sandra from store 091 assisted us and she should be recognized for her excellent customer service that she provides. When I had went to SAS I was upset because I went to several shoe stores and nothing fit because my feet were swollen again and my feet also hurt. Sandra is amazing and was happy to assist me. She does know the key to listening she truly listened to me instead of listening to respond. When Sandra put the shoe on and I walked around the store I felt like i was walking on clouds,and also felt the difference in a shoe that provides excellent support. After my husband and I came home from vacation he also bought a pair of shoes from SAS. Sandra is awesome and deserves 100 stars for the 100% that she assisted us with. She truly listened to us and was able to find the right shoe that would help us, even though my husband and I did walk into SAS with a negativity attitude because we just wanted to find a a comfortable shoe. Sandra took the time to assist us, and helped us look past our negativity attitudes and assisted us with shoes that we are now wearing everyday. Thank you Sandra YOU ROCK read more

Rude woman, told us to take a look around while she was at the register with other clients, and we looked around she kept saying she will help us in a second but with an annoyed voice, then said "I will help you in a second, stop mixing up the shoes" in Spanish and in an annoyed tone, when all we were doing were looking at the sizes and putting them back where they were. They literally had no one else there and we just felt watched when we were just looking at shoes. We felt very uncomfortable and very unwelcome. So we left. read more

First time I've ever step foot here and the last. This place is just awful. I walked in here with family trying find an insert for my son. We're originally from California and has been to the Costa Mesa store numerous so we know the routine. Prior to coming in, I did do my research to know that they close at 6 on Saturday. Looking at my watch, I stepped through the door at 5:30. I realized they were vacuuming and cleaning up which is fine. What I'm not fine about is that immediately when our family walked in, the clerk Sunday rushed to lock the front and bring the A-frame inside. I felt unwelcome already. As I proceeded to the kiosk to check the arch that's when I really feel unwelcome. The older gentleman was put on spot to help us but it seem like he doesn't know what to do. He looked just as lost as we do. The person that knew what to do was focus on closing the store leaving us standing there lost the whole entire 20 minutes we were there. Needless to say, we didn't purchase anything and it's because the kiosk measurement was inaccurate at determining which arch support would be ideal. I felt Sunday had a sense of relief that we were leaving. Never once, have I walked into a store that does not want or care for your business. read more

I'm working at hotel I need comfy shoes. And I was the biggest fan of SAS long time already. The one reason that I like this brand is, you can customize your shoes. They measure your size,and you choose the style. I had a good experience before at this store so I decided to visit this store again. And It was totally failed. There was one guy helped me, and was very unhelpful. Whenever I asked him about shoes, he was unknowledgable and make me silly person. I was afraid to ask to lazy guy to bring a different sizes for me. Lol He seems like he doesn't care about the customers. Shoes are good,but horrible services. Bad experience!! read more

I wouldn't give then even one star. I came to buy a pair, but the attitude of sales people made me change my mind. I was adviced to buy shoes here for its know comfort, but truly I ll take my money somewhere else. Very disappointed, it was supposed to be a quick purchase. I end up buying Coach shoes at Dillards : better look, high quality leather and great customer service read more

Not a large selections but the shoes they do have are incredibly comfortable. They are also quite overpriced but these shores will last you a long time. I work as a GRA and these shoes help me get through my days. read more

Good customer service, her name is Lisa. We did have a small conversation. She has many years in customer service industry. If you about to spend more than $100 dollar spair of shoes, you should look for her. Ask many questions about your shoes and your feet. She'll measure and give you advises She more likely works morning shift read more

Bad customer service, they only care about the money and not if you have an issue after you bought them

I work in customer service industry! I went in to buy father in law a pair of shoes for his birthday! Worst customer service from 2 employees! If I'm spending LARGE amount of money on shoes I at least want to be attended too. WORD OF ADVICE...JUST BE MORE PERSONABLE With CUSTOMERS ! If he wasnt determined on Sas shoes.I would of taken my business ELSEWHERE! !! read more

went there to buy a pair of shoes for mom. the staffs were super nice while i was there and answered all my questions. very satisfied experience. read more

Dropped by here after getting terrible service across the parking lot at Shoes for Crews. My GF was looking for a pair of shoes for work. She wasn't able to find the right ones, but the service was fantastic. There was an older gentlemen, who gave us great attention, and even suggested where we try (Sketchers, which worked). In this day and age, it's hard to find good service, even when you don't a make a purchase. read more

Shoes are worth every penny. Sandra the store manager contacted me right away after I emailed sas customer service about my shopping experience. She responded so quickly I was impressed by her customer service skills. Not only did she measure my feet but she also had me try on several different pairs to make sure I was buying the right shoes this time. Since the first time I was given the wrong size. She wanted me to be happy and that I was 100% comfortable. I wish all employees that work there had that same attitude and help customers the way she does. Thank you Sandra for your time and for caring about your customers. You show so much pride on what you do. 5 stars for you. read more

I've had one pair of SAS shoes that I only use occasionally because the soles are wearing out. My left and right shoes are different sized. The salesperson was more than helpful and explained they can special order left and right to fit my feet. She opened about 6 boxes to make sure to get the right size. She also offered to clean my existing pair and explained that when my new shoes came in, they can send in my old pair and get new soles for $65. The shoes are expensive, but now I can buy one pair of shoes instead of two! She offered to get some water for us too. Could not have been a better experience! read more

What great service. I will buy my next pair of shoes from this place. In one word, Amazing.