Stay where you are for internet service or consider Starlink. TSC has the worst customer service I…read morehave dealt with in my experience: broken promises and they block phone numbers from customers who have issues. I gave Madison in "customer service" and Susan in marketing 3 opportunities to correct their mistake and they passed the buck and denied they made the promise. The rural community deserves better.

I have been waiting for service since October 2020, eight months. I call roughly every two weeks…read moreand am given the same runaround; the cable has not been ran to my house, and they cannot provide a timeline for its completion. Many times I have been told the weather has not allowed them to bury this cable... for 8 months. Unfortunately TSC is my only option for non-satellite service at my home. If you have another option, I would highly recommend you go elsewhere. Verh disappointed in the service TSC has given.

do thing about them? Is the people that fixes it or nice? We've had this for six years. Our…read moreInternet has been out now for five days. They have no good switching next week. They're rude on the phone when we call if they answer you're on the phone on hold for an hour and they say you don't even get a credit until it's out for three days.

Very poor service. I have to reset the equipment at least every other day to get our internet to…read morework. They used to be ok, but they've really gone downhill. They no longer have technical support after 8 PM, and even when they are open, they are not of much use. Our Internet has currently been down for 3 days (At least). We returned home from vacation and it has been down ever since. I've called every day and still haven't received any answers. One person said there's an outage, another person said there's not any outages. But regardless, paying $100 a month for Internet, we should not be going three days without any service at all, and not received any answers. I've left voicemails, emails, no one has called back, and when I do speak to people, they barely say anything. Our area is limited On Internet providers, but it's time for me to shop around that's for sure.

They have fixed the problem and helped me with my router Thank you Rob.read more

Unfortunately it is the only internet cable provider available to me. We experience outages from…read morehigh winds, for hours at a time with no compensation.

There is three customers being seen by emoloyees, and three customers in line waiting to be seen…read morewhile three employees are just standing at the front with their hands crossed. They do not look like they are in training, because they are just leaning against the counter staring at the walls. Not sure what's going on, but really bad customer service when customers are waiting and nobody greets us. This location needs major training on customer service and work ethic.

This company is legendary for poor service. I've called multiple times during the time I've had…read morewatch and treated like I was a problem caller! They did an equipment upgrade 3 days ago and after about 2 to 3 hrs it went down, and has been down ever since! Yes, I give 1 stars as that's the lowest I can go!!

Should be 0 stars. By far the most pitiful company and customer service I have dealt with from any…read moresort of business. 5 years of being a customer has been 5 too long. They can and will do everything to scam you for an extra dollar and offer nothing in return for when their horrific internet is out over 50% of the time. Run and run away fast.

Could be better on communication maybe, cheapest around tho, they stopped charging me at a…read morereasonable time".

Wi fi was good with NK Telco. However, when I moved and canceled it showed I had a 6.80 credit…read more After 5 weeks I did not receive this credit and called. I was told they don't return any credits under 10.00. I bet if I owed 6.80 they would want their money. And then to top it off a week after I called I got an email with an invoice stating I owed 6.80 and they used the 6.80 credit to wipe my account out. Very unprofessional

I am originally from Miami, Florida, and I moved to Van Wert, OH back in January due to getting a…read morenew job. I was completely unfamiliar with the area and I was very surprised to find out my cable company/internet service provider Comcast/Xfinity did not service the area. I have had many problems over the years with Comcast, including one on my way out of Miami which I will detail in a later review, but I did like the product they provided. I did not know what companies serviced the area so I called AT&T and found out that although they did not have their service their either, Directv, one of their subsidiaries did. I wasn't thrilled about going to satellite but I said well when in Rome, do as the Romans do. I signed up with a package with them. I also wanted internet, phone and security and they said I needed to work with a different company they are affiliated with in the area: Centurylink. I got a package and I was told they would be at my home on a certain day after my move. Thus began a comedy of errors that made me terminate my contract with both companies. During this time both: 1) put down the wrong dates to start service. 2) create a work order to repair my existing service, when it wasn't even installed in the first place. I was actually told by the repairman who was mistakenly sent to my house that he doesn't know how this could have been screwed up this bad! 3) getting my order wrong I had to make so many phone calls, including in the middle of a work conference I was attending! Every time my mother called me to say hey we have another problem with the cable/internet companies I wanted to jot my head against the wall in frustration. I was losing my patience and then one call again during the conference, my mother said that the installer for the internet service said that we would have ridiculously slow speed because they relied on DSL for service in my area and we were really far away from the downtown area where if we watched YouTube on one computer no other computer could use the internet! Wait!? What!? I was already unhappy with switching to satellite for tv but DSL? What am I back in the 90s? I can't use this, I work from home occasionally and so does my brother... this can't work! I wasn't told anything about this. I stopped the installation and canceled. Thankfully since service wasn't set up I didn't break the contract, it just never happened. Yeah no thanks!

I canceled my service with this horrible company because my internet cut out at least 3 times a…read moreday. They said they would send me labels so I could return the equipment within 30 days or I would get charged $90. I received the labels after 4 weeks and they took $57 out of my account after I shut down auto pay. These people are thieves. Spend a little extra and get internet through local cable company.

I made a mistake and bought a TV larger than the counsel I wanted to put it on. I called Michael…read moreand he was able to mount it on my wall. I was so impressed with his knowledge and precision on placement. Such a nice guy, will definitely be calling him again for other handyman services!

Michael was great and very thorough with hanging TVs and a speaker for us. Everything worked great…read moreand looks great as well. Thank you!

I just needed internet services. I have had the service for over a year now. Started out great and…read morethe monthly charge was good. But the services started going downhill. I could not get online or I could get online but could not get into my apps such as my banking app. Then they started charging me more without notice till I was paying $100 a month for pretty much no service. It is hard to get a hold of them. I cancelled today and for that offense I have an extra $100 in fees tacked onto my final bill. Biggest rip off I have ever seen. Stay away from this company. Thought Spectrum was bad until I had the misfortune to start with this company.

This review is for our technician Nolan, not frontier as a whole. Nolan was the first person to…read morecome out and give us a plan for our fiber WiFi and he was extremely knowledgeable and helpful. After this frontier sent out people to do tunnelling for the fiber to be run through (which we later found out was done incorrectly) and explained that after this was done someone else would come by to actually install the internet. After two weeks we had an appointment that canceled on us and then another one a week later that also cancelled on us so we were willing to give it one last shot before switching to another provider. Nolan ended up being our technician that was assigned to us this time and he went above and beyond to make sure everything would be installed correctly! During this process the frontier customer service was a nightmare to deal with, but if you're looking to get WiFi from frontier ask for Nolan because he will make sure the job gets done.