I just needed internet services. I have had the service for over a year now. Started out great and…read morethe monthly charge was good. But the services started going downhill. I could not get online or I could get online but could not get into my apps such as my banking app. Then they started charging me more without notice till I was paying $100 a month for pretty much no service. It is hard to get a hold of them. I cancelled today and for that offense I have an extra $100 in fees tacked onto my final bill. Biggest rip off I have ever seen. Stay away from this company. Thought Spectrum was bad until I had the misfortune to start with this company.

This review is for our technician Nolan, not frontier as a whole. Nolan was the first person to…read morecome out and give us a plan for our fiber WiFi and he was extremely knowledgeable and helpful. After this frontier sent out people to do tunnelling for the fiber to be run through (which we later found out was done incorrectly) and explained that after this was done someone else would come by to actually install the internet. After two weeks we had an appointment that canceled on us and then another one a week later that also cancelled on us so we were willing to give it one last shot before switching to another provider. Nolan ended up being our technician that was assigned to us this time and he went above and beyond to make sure everything would be installed correctly! During this process the frontier customer service was a nightmare to deal with, but if you're looking to get WiFi from frontier ask for Nolan because he will make sure the job gets done.

It is with much sadness and ,as a senior and blood pressure dissatisfaction ,that this note is…read morewritten. About 10-15 days ago we got an unexpected package in the mall with new spectrum router and modem equipment . The directions assumed we would install the new Spectrum equipment ourselves. Oh yeah ! What happened to the techs? . A relative who specialized in computers for the Medical system and my husband spent more than 2 hours installing your simple instruction equipment - NOT!! They had to call the spectrum tech as well. From our perspective we should have been offered a reduction in our billing- something you should consider in the future. Furthermore you seem so specific about the returned equipment to an office to make sure every part was there, but did not consider the fallout of many who may have left for vacations or worse yet gone for the season. Spectrum needs to return to the service business it was. This modern day tech service company either went to sleep at the wheel or just hired new management when they decided to change their equipment. Either way, Spectrum missed their mark badly!

The Spectrum service in Delaware, Ohio is shit. It goes down more than a $2 whore. 4 times just…read moretoday there have been outages. 4. And over the past week there have been 7 outages. Not all of them rise, apparently, to receiving a text message, but when you go to the Spectrum Internet site it confirms it for you. I moved here from Powell, Ohio, and Spectrum almost never goes down in Powell. Powell also happens to be one of the richest areas in all of Ohio. Coincidence? No fucking chance. Hey Spectrum, how about hiring some engineers to keep this shitty service running for more than 4 hours at a time? Powell isn't the only place that needs reliable internet. But I guess Delaware isn't rich enough for you to give a shit. If you have any other options, literally anything at all, and you live in Delaware, Ohio, do not, I REPEAT, DO NOT CHOOSE SPECTRUM. One last thing. During an outage they will tell your their technicians can't help you. That's right. Apparently they can't tell you why the internet is down or why it keeps happening OVER AND OVER AGAIN. Know why? You're not rich enough for them to give a shit. Fuck you Spectrum. Fuck you and your class discrimination.

If I could give less than 1 star I would. I have been without regular service since December and…read morehave had to stream Direct TV. The 3rd party Direct TV uses won't come out to trouble shoot as they keep saying it's an electrical issue within my apartment. What in the entire world??!! If I'm not having any other electrical issues, what does that have to do with the connection error I'm having? If it weren't for my disabled husband wanting to use this company, I would have cancelled them months ago. I will NEVER recommend Direct TV to anyone in the future, especially if they continue to use the same 3rd party.​

Been with them 2 years. In that time our rates have gone from 69 dollar to 140. With absolutely no…read moreexaggeration we have 350 crap channels. Movies are always the same. At least 90% of the channels are selling stuff. Th decent channels aren't included in the price. We're in the country and STUCK with Direct tv. Don't use them. I want Dish tv but no place for satellite. Direct is only interested in raising rates and taking in the dough.

Spectrum and AT&T are the only other feasible options here in town. All the others offer far…read moreslower speeds, according to (admittedly biased) review websites I've seen in a google search. They both pale in comparison to Wow. Wow is reliable, somewhat cheap, and fast. AT&T wasn't reliable and Spectrum cost way too much money. Honestly, though, I wish there were other options. I hate paying nearly $100 a month just for internet when most countries in the world give it free to their people.

They sent me a dvr that I never asked for and expect me to either use it dor a service I didn't…read morewant or do their job and drop it off at a UPS store. You cant even talk to a person, you have to chat with someone who may or may not be an AI bot. Assholes. When I move out of my apartment, you are gone like yesterday's trash.

Outrageously priced. Too expensive. Lousy customer service for the internet service. Constant…read moreoutages that even shut down our Spectrum mobile cellular wifi data. I got way to tired of poor speeds (rarely 400mbps but paying for 1gig. I got fed up and switched to Frontier Fiber. So far so good. Great speeds and no disconnects.

My 84 year old mom's cable modem went kaput so we visited the store to exchange it. Because my…read moredeceased (12 yrs) father's name was the only one on the account they refused to help us in any way. All three employees were rude and condescending, and clearly reveling in their power trip. We immediately went to another store and were out of there with a new modem in 5 minutes. The Marion store is a waste! Go to Mansfield or Polaris and keep your blood pressure down!

Horrible! My Husband changed services this morning. We now…read morehave spectrum and cannot go back to timewarner ( we were grandfathered in evidently) They told him we'd have to change the box. Wrong. We have to change the modem and the router. The instructions are horrible and didn't work. I was on the phone probably 3 hrs trying to get it set up. Never did work. We would never have made these changes had they been honest about what we'd have to do There is no customer Service anymore.

Don't be one day late on payment. The fees are even higher than the worst credit cards! Better to…read moreborrow money from a loan shark, it will cost you less if you must make a late payment.

Jon is part of a dwindling number of people who can, and will, repair a TV. He is knowledgable…read moreand responsive.... all good things to say about his company!

This business has moved to 5787 Cleveland Ave. Columbus OH 43231…read more. Wouldn't trust anyone else to fix my Sony UHD and is very affordable. I would gladly recommend this business to anyone who needs their TV fixed.

I was at the Spectrum location on Polaris Parkway strictly to return some old equipment after…read moreSpectrum had upgraded our account. The process of returning equipment was pretty smooth and painless. Better than just dropping it at the UPS store and hoping it gets back to Spectrum. No complaints.

I'd give zero stars if I could. 8 customers in store right now. 1 employee looking at a computer…read moremonitor. 2 hiding in back. Zero assistance. Get your internet, mobile and video service from a company that gives a shit about customers.