I tried calling another dermatology group but couldn't get through…read more I call Franklin dermatology and got through right away. I had a spot where I was concerned about. They got me in two days later. I was back in an exam room within 5 minutes of walking in the door. Connor and Dr. Navarro were amazing and took great care of me. The whole appointment took 30 minutes. I highly recommend them.

Franklin Dermatology is a long time provider and staple in the Nashville community for all things…read moreDermatology...and they are apparently pretty good at what they do based off all the accolades and awards visible through out the waiting room and office. I recently had my first visit with Dr. Starnes and it was a great experience. She was very kind, knowledgeable and easy to talk to. All the staff that I encountered from check in to check out were friendly and professional. The office itself is spacious, clean and buzzing with activity. Overall, the visit was great. Happy to say that Franklin Dermatology is my go-to provider now!

I arrived 10 minutes after my scheduled time. Upon arrival, I was informed by the receptionist that…read moreRachel had left early for the day simply because she "wanted to." According to their stated policies, appointments may be rescheduled only when patients arrive 15 minutes or more past their scheduled time. I was well within this allowance. This situation is particularly frustrating as I had specifically left work early and drove 35 minutes to reach the practice. Having a provider arbitrarily decide to end their day early, in direct contradiction to policies, is unprofessional and shows a concerning disregard for patients' time and circumstances.

Dr. Gelbard is great! I had very little wait time for her to come in the room. She does my annual…read moreskin assessment and she sees me in between skin assessments.

I feel that Dr. Binhlam is super smart, staff is helpful. The only reason I can't give 5 stars is…read moredue to the wait times. I am there longer than any other doctor office visits with less people in the waiting area. I hope they've figured out logistics by now.

After reading so many unfavorable reviews, I was a bit skeptical about using Dr. Binhlam. Today I…read morehad my initial visit and all I can say is...WOW!!! Everyone on the office staff was friendly and had a genuine concern for my well-being. Dr. Binhlam was polite, asked pertinent questions to better assess my condition to help determine the best course of treatment, and answered all my questions. At no time did I feel rushed by anyone in the office. I would highly recommend Dr. Binhlam and his office staff to handle your dermatological needs.

I went to Cool Springs Plastic Surgery (mallory lane location) for skin resurfacing and filler…read moretreatment. I have been treated by Haley the NP on several occasions. She is absolutely fantastic! Having been to numerous dermatologists and surgeons in the field I have never met someone so balanced with interpersonal skills as well as medical knowledge and technical skill. She is an absolute professional and can't say enough great things! The entire staff from when you walk in the door is also very welcoming and kind. It's easy to feel out of place in the area of dermatology and cosmetics as a male at other offices, but they make you feel right at home and you get the feeling all of the patients are just as satisfied. Can't wait to go back! -Clayton T

I usually go to the Brentwood location and have had phenomenal service done for laser treatments…read more but unfortunately I went here for the first time and did a BBL treatment for $500 and was told they they just got lasers at that location. I think they have not been trained properly because not one brown spot or red spot was lofted and had no peeling. I feel like I got ripped off and don't know what to do to rectify the service . I will never go to this location again.

If you love miscommunication, or lack of communication all together then this office is for you!!…read moreIf you love nurses talking down to you or medical information being withheld from you regarding your health then once again.. you will really enjoy being a patient here. Office staff is GROSSLY NEGLIGENT and will not keep you informed of financial or medical information. And when they surprise you with said information to which you were unaware of they will act surprised as you since you "should've been told". In all honesty I don't enjoy writing bad reviews about anywhere cause generally I just won't take my business there any longer but for the love of all things holy please take this review as a warning. You will not be treated with respect or professionalism at this office and when you attempt to understand or ask for them to make things right they will straight up tell you to hit the road and drop you as a patient rather than deal with the massive amount of problems they have going from within. This office has major accountability issues within their staff and the doctors there who SHOULD be advocating for their patients and keeping staff in line are kept out of the loop about what's going on in their office. It's detestable to call this a medical practice and anyone considering becoming a new patient here take this review and many others like it as a warning. You will regret giving them your business.

I see Dr. Gupta and have been a patient for a long time, even moving locations with them. I am not…read morea fan of the new "open" reception area, too many columns and it is rather stark but I am not at the doctors office for interior decorations. Dr. Gupta is very thorough and meticulous about her patients health. My exams have been thorough and follow medical guidelines. Her staff is professional and responsive to my needs. If there is something I can do to improve my health, Dr. Gupta nudges me in that direction (Yes, I should exercise more.) If you have a serious health issue, she is an advicate for her patients.

Doctor Kelsey Mauro was great! I was well taken care of, the staff was awesome. Whenever I felt I…read moreneeded to see Kelsey she fit me in her schedule and I appreciate that! I'm lucky I found this place!

Two stars because it's clean inside, but one star for the rest. Lazy office who doesn't listen to…read moreyou. Made an appointment online a few days ago asking for an appointment for x. Asked a question in the comment section about insurance and cost. They called me back, scheduled and said good to go. Show up for the appointment, driving 30 minutes to get to their office, and they told me it would be $70 for the copay for y. I said that's fine, but that's not why I'm here. I literally spoke to someone about this two days ago, they didn't have anything in my notes. On top of that, when I asked them to give the price if insurance didn't cover, I was told to call my insurance "and figure it out." Ummm no! That is why I'm coming to a doctor office. YOU call my insurance and figure it out. I was told they don't handle that. So I walked out. Note: I would have been fine paying out of pocket, I just wanted to know the cost in advance. Online said between $150-$1,500 and that is a big gap/difference. They absolutely refused to assist in getting information. I will go elsewhere and pay out of pocket, but will not work with rude individuals who don't give patients the courtesy of helping the process by doing their jobs. Do not recommend.

Very to the point and efficient. The dr heard my concerns and really listened. I've had two…read morevisits so far and am planning on doing some cosmetic stuff in January. I really like how they treated me including at the front desk. They were caring and helped me with a problem. I totally recommend them. :)

Not only was my appointment moved last minute, but Dr Morrison only treated me for 2 of the 3 skin…read moreconcerns I brought up at my Friday appointment. I returned Monday for a second appointment and was out of the building in 12 minutes with treatment. They are refusing the waive the second charge and overall the entire experience has left me feeling very taken advantage of. I would not recommend this place. Bizarrely they did not charge me upfront as they typically do (I assumed due to the reasons above) but sent me a text with the balance due later. Unprofessional and disappointing.

Two days ago Dr. Bengelsdorf at Franklin Skin and Laser (http://www.franklinlaser.com) removed an…read moreinfected cyst from my 13 year old daughter's leg. He walked us through the options and carefully explained the pros and cons of each approach in a way that we both could understand them. We agreed on the best approach and then he began to prep. We walked out of his office, cyst free. Everyone working there supported us through every step. My daughter, who was understandably nervous, told me that the nurse, Deana, made sure that she was comfortable and helped calm her, while still assisting Dr. Bengelsdorf. My daughter also said that Dr. Bengelsdorf was very, calming, and very nice, and that he talked to her throughout the procedure, letting her know what was going to happen. In the meantime, the receptionist, Trina, and the manager, Sarah, both supported me while I waited. Then, the next morning, after my daughter had a chance to rest, we went back to the office. Dr. Bengelsdorf taught her how to pack and dress the wound. But more importantly, his words gave her the confidence she needed to care for it herself. Last night and this morning, she wasn't afraid, she knew what to do and she knew it wouldn't hurt. She was so proud of herself because she cleaned the area, changed the packing, and dressed it all... by herself. They explained everything, they were incredibly supportive, there were no unnecessary tests, and my daughter feels confident taking care of herself... an extraordinary experience. I am incredibly grateful. Oh... and by the way... they also ran on time!

I realize that the start of the appointment time is really supposed to give the office and patient…read moretime to take care of paperwork so that the actual time to see the doctor isn't the time of the actual appointment. However, I had to wait an hour until the doctor came into the room to see me. A bit of a long wait. Once in there she was efficient, calm, confident and competent as well as friendly and approachable. She explained problems she saw and treated the spots with gentleness. She also offered additional options for dealing with reducing the occurrence of cancerous spots. I definitely would recommend her and plan to continue seeing her as my dermatologist.

I had an appointment 5 years ago and left the following review. Recently started receiving texts…read moreand voicemails stating "that their records indicate that it's time for my next skin exam." I'm not sure why they started frequently contacting me after my bad experience 5 years ago. I decided to look up my review and noticed it was gone from their Yelp site. I didn't realize companies could remove bad reviews. So I copied and pasted my review from 5 years ago. This company is more concerned about the money than the patient. Was referred to Dr. Pena for Mohs surgery and only went there because they told me that had availability in September.My records and pictures were sent and they were the only Mohs surgery place that needed me to come in and redo my appointment that I had with the referring physician. After waiting 50 minutes in the waiting room, the nurse called me back, took a picture (she acknowledged that they had received the picture from my referring doctor but said that way they wouldn't have to pull up the file) and asked if I was told about the procedure. I responded yes. She then checked and informed me that the earliest appointment was in December. Large bill for a 5 minute appointment considering they had all my information and I had to wait 50 minutes to even be seen.