This used to be a great place to work and if you had questions the staff was great to work with…read more Now the staff has been cut and most of the ones in the office is left to wear 3-4 different hats for the company leaving it hard to get an answer or finding time to catch them in office. I for one was sent to a home with no notes on a patient and no paperwork. One afternoon I was basically called a liar that the certain staff member said she had given me the paperwork but I never did receive it. It is not a good thing to walk into someones house not knowing their name incase of an emergency, their diet restrictions if any, medical conditions, or if they need a walker or wheelchair. It really saddens me to think how great this company was and I was in hopes to still find the caring. loyal, and trustworthy company I had worked for in the past.

Our 91 year old father has been living independently all his life until recently. We knew he…read morerequired full time care, but weren't sure that could be accomplished while keeping him in his home. How delighted we were to discover Home Instead. The two caregivers they placed for us are godsends. We didn't have to go through trial and error to find the perfect caregivers for our dad. Home Instead does everything right by hiring quality individuals and matching them to meet the needs of clients and their families. Dad is happy, well cared for and we, his family have peace of mind.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Rockford, IL. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Rockford and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

jasmine is absolutely phenomenal caregiver and the rest of your staff. oh and by the way…read morecongratulations on your promotion well deserve!

This is the most disorganized, inconsistent, unreliable and untrustworthy home health company in…read moretown. They don't take issues seriously, and don't do much to resolve anything. They lost our contract and money in the beginning and wanted us to redo and repay everything again.... Unbelievable. They also don't let you know when (day/time/who) they are sending..... There is a constant revolving door of staff and caregivers - no-one stays with them long..... it's frustrating.... They are completely incompetent. If you need good care for your loved ones, look elsewhere.

If you live in the Rockford area and are seeking help for a loved one please avoid this company at…read moreall cost. They were hired to help my aunt and uncle with dementia. They were assigned a caregiver and at first things seemed ok. However after a few visits they started sending a different caregiver each time without notifying the family of the change. The new caregiver was given NO information about the client's condition or what kind of care they needed. The company gives them nothing but the address and what time to show up. Multiple times we asked that our family be notified when there is a change of caregivers so that we could explain to my aunt and uncle and ease any fears. We were told that this was not possible. Our attempt to keep an open line of communication was met with contempt by people like Amy Roesser. She was rude, uncaring, and confrontational. It is unreasonable and cruel to continually confuse an elderly couple with dementia. Anyone familiar with this condition knows how confusing and frightening changes can be for patients. It is also shameful to care so little about the patients you serve that caregivers are given no information before their arrival. After multiple attempts to remedy this situation we have no choice but to terminate service... which means paying the time remaining on our contract. If you have a loved one who needs care, please find a company actually care's about the safety and comfort of their clients. A company of comfort givers NOT Comfort Keepers!

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved ones home, you can rest assured knowing he or she is receiving the best care possible.

Unfortunately, the actions of Visiting Angels of Rockford have instigated estrangement between my…read morefather and his children - myself and my brother. Both my father and stepmother are not physically well, and not of sound mind. They are cognitively impaired by dementia, paranoia, and long time addictions that have addled their brain. After things reached a crisis point, their healthcare provider would not release them from hospital without a plan for home care. Visiting Angels were employed to cover this. As mental health kept declining, my stepmother took measures to keep my brother and I out of the picture, even though we have been attempting to care for and help them for years. We were shut out and told that the Visiting Angels were all they need and that we should stay away. My brother and I have had a very good relationship with our father, this was uncharacteristic and most certainly a sign of dementia and stepmother's machinations to keep us out. Since we were shut out, both my brother & I made occasional phone calls to Visiting Angels, maybe once a month at most, to check in on how things were going, and express concerns that we had about their health. I was horrified to discover that the care coordinator was calling my stepmother after these phone calls to tattle on us! This is a breach of my privacy and very unprofessional. Surely, Visiting Angels is aware of the cognitive state of my parents and yet, they ignored that, went behind our backs and reported my brother and I for being meddling. At no point did Visiting Angels tell me when I made these calls, that they would be reporting back to my parents. They did this secretly and without our knowledge and consent. This is a serious violation, and its lucky I don't have any money, otherwise I'd hire an attorney to sue you. My father, in a heightened state of dementia, lashed out at me, became violent, (luckily didn't physically try to hurt me), and treated me like I was some sort of degenerate who was trying to upend his life simply because I was concerned and checking in with the service that he now regarded as more important than his own children. He & my stepmother have shut down all contact and we are now estranged -- all as a result of Visiting Angels making secretive phone calls to tattle on well-meaning children who only wanted the best for their parents. You should be ashamed of your behavior, and someone should have lost their job as a result. I would never recommend this Visiting Angels franchise, unless you want to lose contact with your parents.

From the owner: Visiting Angels offers a variety of essential personal home care services for seniors. Our office…read morein Rockford, IL serves older adults throughout Boone and Winnebago Counties, including Belvidere, Caledonia, Capron, Cherry Valley, Durand, Garden Prairie, Loves Park, Pecatonica, Rockton, Roscoe, Machesney Park, South Beloit, Poplar Grove, and Winnebago. We are committed to helping seniors get the care and support they need to continue living at home for as long as they wish. From preparing meals to assisting with light housekeeping, our caregivers are compassionate and proactive about providing personalized care for each and every senior in our care. Our senior care services also include memory care, palliative care, fall prevention services, and so much more. See why we're Rockford's choice for in-home care today!

Not a good place to work Always short of nursing help…read more Employees don't stay because they are treated bad by the executive director. Paychecks are held by the director she only pays you when she feels like it.

If you are in the position of needing to make one of the most important decisions - where your…read morecherished Mom, Dad or loved one will spend the next stage of their senior life, I would like to share my Aunt Mary's story. She fiercely resisted leaving her own home until she was 98.5 and she knew she just wasn't safe. Upon the first day at Morning Star, she met a new very best friend who enriched her life immeasurably. She had not been able to walk for fear of falling and now could motor her walker up and down the hallways so very touched when people (even the maintenance man!) would call out, "Hi Miss Mary! How is your day?" The socialization of going to meals three times a day with others filled her cup and provided something she didn't realize how much she was missing. If she needed medical attention, she had the security of knowing someone would be with her immediately. (She never would press that Lifeline button while at home because she didn't want to inconvenience anyone ... argh!) Lastly, the staff at Morning Star truly rates 10 stars. Megan, the Executive Director, Deanna, the Nursing Director and "zest for life" Lou at the front desk are so very genuine, caring and fun and they set the tone for all who work there. Living at Morning Star completely changed Aunt Mary's daily life in the most positive way allowing the family to enjoy her to the fullest instead of worrying about her every day. This is truly a very very special place.