How incredibly disappointed I am that I have to update my review for this company. I cannot…read morerecommend them anymore. Staff turnover; layoffs; terribly disorganized. They ruined my driveway and left me with the bill for repairs and cleanup!
I had hired Luizzi back in 2020 to seal my driveway. They did a great job (I had left them a 5 star review here), so when it came time to have my driveway sealed again, they were the natural choice. What a mistake that was.
The trouble started when we set an appointment to have them seal my driveway on September 3rd. As the day carried on, no one showed up. I emailed the scheduler... no response, so I called... no answer. Finally, the sun set and I accepted they were not coming that day. A no show.
Anyone who has had to schedule driveway work before knows how incredibly disruptive it is to have your driveway blocked off for several days in a row. You have to take off of work the day of the sealing, rearrange deliveries, visitors, etc. Especially if your driveway is the only way on to the property (as it is in my case). Having no one show up on the day promised was a huge bummer. Not awesome, but things happen, so it wasn't the end of the world.
Fortunately?, I was able to reschedule and they made the 2nd appointment (although I wish they hadn't). Once the sealer hardened and I was able to investigate the job, I was horrified as to what I saw.
In addition to sealing the driveway, they used crack fill to clean up the seams and minor cracks around the driveway, but apparently the machine they were using was unable to shut the nozzle off in between fills. The result was smeared and drizzled crack sealant across my ENTIRE driveway. It looked almost like someone had carelessly sprayed everything. Absolutely horrible.
On top of that, I noticed they failed to make the patch work they did flush (so I have dips that collect water) and they even missed a huge crack in their own repair work!
To top it off, when I looked at my garage door, it had splatter from the sealant on it 6 feet off the ground - all over the garage door, my white fence, and my siding. Did I mention they hand applied this? How does that even happen when you apply by hand?!
Naturally I called in to let them know I was not satisfied. The individual I spoke with was apologetic and agreed that the job they had done was not up to quality. She immediately offered 20% off the job and agreed to not only clean up the splashing on the garage, but thin out the excess fill, too. Great!
...except it wasn't. That was the last time I heard from this person. The date she had set up for the team to come back and clean up came and went. No show; again!
From there, I heard nothing from Luizzi for weeks, so I shrugged it off as a wash and decided I'd find another company to clean up their mess.
Weeks later, another gentleman called me from Luizzi. He told me they had fired a bunch of workers, so my file got lost in the cracks. He told me I owed them for the job. When I explained what happened, he said he would send someone to clean it up and fix it. I explained that I had already been promised that months ago, had a no show, so I hired someone else to clean up. He said he would look into having someone come and at least fix the crack fill, so I agreed.
Once again, I never heard from him and weeks ticked on.
One day, I'm sitting in my house and randomly I get a phone call in the evening from one of the Luizzi employees: "I'm here. I'm going to fix the driveway". Uh, what? It had been weeks. I had no word and then suddenly you show up and want to block off my driveway for 3 days so you can fix the sloppy job you did previously?
The worker gave me a story about how the management is bad and they had a massive layoff and the machines are all terrible and that's why they messed up the job. He told me he really wanted to fix it and had a long list of other jobs he had to fix, so I reluctantly agreed to let him try.
Again, huge mistake.
Now, not only do I still have drizzled crack fill all over my driveway, I have a few spots with smeared and flaking fill in giant stripes 10'+ in length down my driveway. It turns out he only tried to fix one or two spots, severely messed up, and seemingly gave up. Now it looks worse than before!
Again, weeks went on, then I get a bill from Luizzi to pay for everything. Huh? You guys trashed my garage, ruined my driveway and you want me to pay you for it?
I told them I refused to pay for the sealing since it completely messed up my driveway, but I offered to pay for the repair work (which was half the job). This was not good enough for them. They decided I'm not entitled to cost from the clean up AND to repair the ruined driveway. Basically they would pay for the cleaning, but nothing else.
I politely declined, so they said they are going to sue me. Aren't they nice? This was after I gave them glowing reviews and sent them several referrals that converted into jobs. Talk about gratitude!
