Moved to the area a week ago. I had car trouble today on the way from work. I called and they got…read moremy car in within 30 minutes. The staff was the friendliest I have experienced in my life. Very knowledgeable about vehicles of all makes and models. I will be getting my maintenance done here from now on. What an experience. They charge a fair price and perform the work that is needed or requested. There wasn't the hard sell moment about air filters or windshield wipers. I would just like to say thank you for making my day easier and it is something I won't forget.

I was on the road hauling horses north and the alternator on my truck went out. Billy and his team…read moregot my truck sorted, and had me back on the road in no time at all. These are people who are honest and care about the work they do, I would highly recommend.

Amazing! What a wonderful person! We (including my 7yr old boys) were 4 + hours from home in our RV…read morewhen the scariest noises started! And one after another! Called one place and they dismissed me. I was so nervous no one would help us!! I called him praying someone would at least try! He was so kind and told me to come right in he'd take a look! Right then and there! After an extensive search from him, and actually driving the RV he told us what was going on and cleared us to travel! What a life saver!! We can't thank you enough! Really! Amazing person!!

Down to earth no BS... Real caring people... Imagine that…read more Thanks for the quick and fair Saturday morning sale and service

Fantastic customer service, straight forward diagnosis and pricing. Quick turn around, tidy well…read moreran shop.

Complaint regarding multiple service issues I have experienced at several of your locations over…read morethe past several years. These issues involve improper repairs, installation of incorrect parts, inadequate inspections, and a failure to properly disclose the terms and conditions of a Tire Protection Plan that I purchased. Collectively, these incidents have caused unnecessary expenses, vehicle safety concerns, and a significant loss of confidence in your company. Nissan 350Z - Incorrect Battery Installation In 2022, I brought my Nissan 350Z to your Ogeechee Road location for a battery replacement. Over the past several years, I experienced recurring issues with the vehicle failing to hold a charge. Recently, I took the vehicle to Advance Auto Parts to determine the cause of the problem. I was informed that the battery installed by your shop was the wrong size for my vehicle. I was also advised that a screw had been used to hold the battery in place rather than installing the proper battery and securing it correctly. For nearly four years, I unknowingly operated my vehicle with an incorrectly sized battery. Had the proper battery been installed initially, I could have avoided years of charging issues and frustration. This situation raises serious concerns regarding the quality of workmanship performed on my vehicle. Lexus IS 200t - Service History On June 3, 2025, I paid $78.78 for a Level 1 Diagnostic Service and shop supplies. On June 4, 2025, I paid $832.73 for a rear wheel bearing repair, including labor to remove and replace one wheel bearing. On June 6, 2025, I visited your Richmond Hill location and paid $1,127.95 for the purchase and installation of four Michelin Pilot Sport tires, an alignment, Tire Protection Plan, and related services. Incorrect Tire Installation In September 2025, I brought my Lexus IS 200t to your Pooler location because the vehicle was making noise while braking. During that visit, I paid $391.88 for a Front Premium Brake Service, front brake pads, oil change, vehicle inspection, and related services. During the inspection, I was informed that the two rear tires installed by your Richmond Hill location were the wrong size for my vehicle. I was also advised that my vehicle is designed with a staggered tire setup and that tire rotations could not be performed in the traditional manner due to the vehicle's design. As a result, I was required to return to the Richmond Hill location, where two rear tires were replaced with the correct size tires. I find it extremely concerning that a professional tire shop installed incorrect tire sizes on my vehicle and that the error was not discovered until months later by another location within the same company. Customers should be able to trust that tires are installed according to manufacturer specifications. Tire Protection Plan Concerns My primary concern involves the Tire Protection Plan that I purchased at the time the tires were installed. On June 23, 2026, my rear passenger tire blew out. When I brought the vehicle in for service, I was advised that the tire may have failed due to low air pressure. Because I had purchased the Tire Protection Plan, I expected the damaged tire to be covered. Instead, I was informed that I would need to pay approximately $360 for a replacement tire. I was then told that coverage was being denied because I had not rotated my tires every 5,000 miles. This was the first time I had ever been informed of such a requirement. At no point during the tire purchase was I: * Provided written documentation explaining the Tire Protection Plan. * Given a copy of the terms and conditions. * Advised that tire rotations every 5,000 miles were required to maintain coverage. * Informed that failure to meet this requirement could result in denial of coverage. * Provided any written maintenance schedule or requirements associated with the plan. What makes this situation even more troubling is that your own Pooler location informed me in September 2025 that my vehicle has a staggered tire setup and that tire rotations could not be performed in the normal manner. Additionally, your company had previously installed incorrect tire sizes on my vehicle. Given these circumstances, it is unreasonable to deny coverage based on a maintenance requirement that was never disclosed and may not have been applicable in the traditional sense to my vehicle configuration. Had I been informed of these requirements at the time of purchase, I would have ensured that any required maintenance was documented and completed. Pattern of Service and Communication Failures Unfortunately, this is not an isolated incident. There appears to be a pattern of service and communication failures, including: * Installation of an incorrect battery in my Nissan 350Z that remained undiscovered for nearly four years. * Installation of incorrect tire sizes on my Lexus IS 200t. * Failure to properly disclose Tire Protection Plan requirements.

Received a flat tire on the way to Savannah GA. I ended up at this Good Year because it had my…read moretires in stock. I'm super glad I did. I had purchased tires within the last year in Virginia with the road side hazard package, so I thought I was clear to get my tire replaced free of charge. The manager informed me that the previous shop didn't set up my road side hazard package correctly, preventing work to be performed under the agreement in the road side hazard purchase - even though my account showed I purchased the package. Duane, the store manager, explained the situation thoroughly and offered to attempt to resolve the issue personally. He called the VA shop, and my record was updated in 10mins, allowing work to be performed free of charge as outlined in the road side hazard package. Thank you very much for your professionalism and dedication to helping your customers Duane!

I've bee bring my cars to the Goodyear on Ogeechee for more than three years now for service and…read moremaintenance. Johnny is super professional and helpful. Thank you for making each service smooth and painless!

I've gone to Whitton's auto repair for both of my cars. He and his guys do outstanding work. They…read moredon't overcharge for parts and pricing is incredibly fair. I don't think I'll go anywhere else for any of my vehicles ever again! Thanks, Trent & team!

Have been calling for a week to see if they can change my headlight and taillight. Even sent an…read moreonline request for a call and no response.

I took my 2010 grand sport corvette in to have the transmission oil replaced and to have the car…read moreleveled since the front end was way too low and the car didn't even rest even on all fours. Original estimate was $450. Final estimate turned into $3400. It turned out I had a broken rear leaf spring. It took 2 months to get my car back. If you want a garage that rarely answers the phone or does not return phone calls, even before I ever brought my car in, than this would be the place to take your car. Grant it that it took 3 weeks for my part to get in, but they had no reason to work on my car for 5 weeks. I was berated by the owner for calling all the time and told, "it's not going to get the car fixed any quicker by constantly calling us. It turns out they only use cell phones to track your phone calls coming in and just ignore customers that have their cars in the shop. When I took my corvette into the show, they located a transmission oil leak in one of the lines close to the transmission intercooler. But the leak is so slow that it doesn't even drip from the car at all. So I will not worry about it until it actually starts to show some leakage on the garage floor. So I will not waste money on fixing this $800 repair. They also sent me an email to replace the front spring after they already took it apart and never fixed it. And they did not raise the front end enough and neither did they make it level like I asked for it. So they want me to fix things that don't need to be fixed, and they took 2 months to do a half ass job on what I already asked to be fixed. Never again will I take my car to those idiots I did not even respond to their email, they are not worth my time to even do that

I recently bought my car into RPM, after using them previously and as usual it went great. They…read morealways give me a fair estimate and never try to find a ton of unnecessary things I don't need repaired. They are always fast, honest and provide really great customer service!

I was desperate and needed my car fixed quick. He came over a couple hours later and fixed my…read moreSubaru on a Sunday! He is fair on his prices and is very professional.

Shae is quick to respond and reasonable in his pricing. I needed rotors and pads replaced on truck.read more