Fantastic customer service, straight forward diagnosis and pricing. Quick turn around, tidy well ran shop.

Complaint regarding multiple service issues I have experienced at several of your locations over the past several years. These issues involve improper repairs, installation of incorrect parts, inadequate inspections, and a failure to properly disclose the terms and conditions of a Tire Protection Plan that I purchased. Collectively, these incidents have caused unnecessary expenses, vehicle safety concerns, and a significant loss of confidence in your company. Nissan 350Z - Incorrect Battery Installation In 2022, I brought my Nissan 350Z to your Ogeechee Road location for a battery replacement. Over the past several years, I experienced recurring issues with the vehicle failing to hold a charge. Recently, I took the vehicle to Advance Auto Parts to determine the cause of the problem. I was informed that the battery installed by your shop was the wrong size for my vehicle. I was also advised that a screw had been used to hold the battery in place rather than installing the proper battery and securing it correctly. For nearly four years, I unknowingly operated my vehicle with an incorrectly sized battery. Had the proper battery been installed initially, I could have avoided years of charging issues and frustration. This situation raises serious concerns regarding the quality of workmanship performed on my vehicle. Lexus IS 200t - Service History On June 3, 2025, I paid $78.78 for a Level 1 Diagnostic Service and shop supplies. On June 4, 2025, I paid $832.73 for a rear wheel bearing repair, including labor to remove and replace one wheel bearing. On June 6, 2025, I visited your Richmond Hill location and paid $1,127.95 for the purchase and installation of four Michelin Pilot Sport tires, an alignment, Tire Protection Plan, and related services. Incorrect Tire Installation In September 2025, I brought my Lexus IS 200t to your Pooler location because the vehicle was making noise while braking. During that visit, I paid $391.88 for a Front Premium Brake Service, front brake pads, oil change, vehicle inspection, and related services. During the inspection, I was informed that the two rear tires installed by your Richmond Hill location were the wrong size for my vehicle. I was also advised that my vehicle is designed with a staggered tire setup and that tire rotations could not be performed in the traditional manner due to the vehicle's design. As a result, I was required to return to the Richmond Hill location, where two rear tires were replaced with the correct size tires. I find it extremely concerning that a professional tire shop installed incorrect tire sizes on my vehicle and that the error was not discovered until months later by another location within the same company. Customers should be able to trust that tires are installed according to manufacturer specifications. Tire Protection Plan Concerns My primary concern involves the Tire Protection Plan that I purchased at the time the tires were installed. On June 23, 2026, my rear passenger tire blew out. When I brought the vehicle in for service, I was advised that the tire may have failed due to low air pressure. Because I had purchased the Tire Protection Plan, I expected the damaged tire to be covered. Instead, I was informed that I would need to pay approximately $360 for a replacement tire. I was then told that coverage was being denied because I had not rotated my tires every 5,000 miles. This was the first time I had ever been informed of such a requirement. At no point during the tire purchase was I: * Provided written documentation explaining the Tire Protection Plan. * Given a copy of the terms and conditions. * Advised that tire rotations every 5,000 miles were required to maintain coverage. * Informed that failure to meet this requirement could result in denial of coverage. * Provided any written maintenance schedule or requirements associated with the plan. What makes this situation even more troubling is that your own Pooler location informed me in September 2025 that my vehicle has a staggered tire setup and that tire rotations could not be performed in the normal manner. Additionally, your company had previously installed incorrect tire sizes on my vehicle. Given these circumstances, it is unreasonable to deny coverage based on a maintenance requirement that was never disclosed and may not have been applicable in the traditional sense to my vehicle configuration. Had I been informed of these requirements at the time of purchase, I would have ensured that any required maintenance was documented and completed. Pattern of Service and Communication Failures Unfortunately, this is not an isolated incident. There appears to be a pattern of service and communication failures, including: * Installation of an incorrect battery in my Nissan 350Z that remained undiscovered for nearly four years. * Installation of incorrect tire sizes on my Lexus IS 200t. * Failure to properly disclose Tire Protection Plan requirements. read more

Highly recommend! Bobby is the most Genuine person I know! He will get you in and out in no time! Thanks for everything!

I have been to this location with my Mini a few times. I've always received good service, but this time was even better. Maurice and Andrew were absolutely the best. They took great care of my car and helped me get new tires. Definitely recommend! read more

Pulled in and waited for the other car to leave, Oil changed and back on the road in under 30 minutes. These guys were both polite and funny. You could tell they had a good team working together. Thanks again for the great service. Highly recommend!! read more

I have gotten and oil change here four times now. Ish is probably one of the nicest car mechanics I have ever dealt with. He always takes the time to explain the options I have and what he would do. Truly always a pleasure and I usually have my kids with me but it isn't a problem because they work really efficiently here. Today I had Patrick service my car and he was also really polite. Highly recommend this place!!! One see Ish or Patrick!! read more

Needed a new alternator. These guys were amazing! Called them at around 2 pm on a Friday. They had my car in the shop by around 3. Had my alternator replaced and was called at 5:15 to say it was done. I had called a few places who quoted much higher prices and would not be able to get to it until the following week. Everyone I encountered in the shop was polite and friendly. The place was amazingly clean. I have never seen a garage where they actually mop the floor! The price was already great, but they then gave a pretty decent military discount. This will be my go to shop from now on. read more

Nice guys. They were very helpful. I didn't know what kind of oil to use in our camper van, and the helped us find it in old paperwork from another Express. read more

1. You get to stay in your car with the AC running listening to your own podcast 2. You're there for about 15 minutes total, unlike mavis where (my personal experience) you're there for 1 1/2 hours. 3. The guy who helped me (damn I wish I got his name!!! I drove the Kia seltos, he will know this is about him) was seriously so sweet and kind, love people that are easy to talk to. 4. They do a complete safety check in your car -headlights, blinkers, reverse lights, horn, windshield, starting your car (to listen for sound) 5. They clearly all work together very well, help each other out and are friends. Nothing better than feeling a positive environment internally (employment) and externally (customers) thank you very much! My husband and I will be back! read more

I was very surprised at how quick my oil change was completed. My technician was helpful, nice, and made the whole experience great. I will definitely be returning for my next oil change! read more

I wish I got names but I came in for a brake inspection knowing I needed at least pads and rotors, the guy who walked me through my brake inspection was very informative and helped me to understand what was going on with my wheels and why. They also found the source of a noise I was hearing and explained it. They fixed everything that needed to be fixed on my vehicle and even stayed an hour past closing to finish it! My car is so quiet now and breaks so smoothly! I will definitely be back for future repairs! read more

These folks are only good for oil changes ect. DONT TAKE YOUR CAR HERE for any under the hood issue. These folks will rip you off and sell you just about any and everything just to make money. 1700 dollars later I have a head gasket leak that they couldn't even detect after taking my car there 4 times. Save your money, do your research and get a second opinion! read more

Needed a quick oil change and air filter replaced. Ish was very helpful and explained everything for me since it was my first solo appointment. Highly recommend and I have zero complaints. read more