Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

I had a great experience at O.C. Welch Ford! From the moment I arrived, the staff was friendly,…read moreprofessional, and attentive. The service department kept me informed throughout the process and made sure everything was handled quickly and correctly. What really stood out was how honest and transparent everyone was--no surprises, no pressure, just straightforward communication. It's rare these days to find a dealership that genuinely values customer satisfaction, but O.C. Welch Ford absolutely does. I'll definitely be coming back for my next service and future vehicle purchases. Highly recommend this team to anyone looking for a smooth, stress-free dealership experience!