The "face of the company"; the one you have to interact with when you walk in, is a miserable,…read moreterrible human. She takes joy from ruining people's day. Save yourself. Go somewhere else.

Unprofessional and always has lines that take hours too get through. Some of it it a lot people not…read moreable too speak English with no translator on site. Because of this slows down the line.

I arrived at 11:40AM and was out of there by 11:55AM on a Friday to get my driver's license…read morerenewed. They had a couple people working the DL desk and they were busy with other patrons when I sat down after checking in. You do stand in line for a bit to get checked in to make sure you have all the required documents needed for them to perform the service you're requesting and I think that helps to streamline and shorten the wait after getting checked in. I did my due diligence and already had a REAL ID license so my experience was pretty low-key. The woman who helped me through the process was kind and generally in a good mood. The other woman working the DL desk also seemed friendly. I know people don't really have much of a choice when it comes to having to do business at the DMV, but most of my experiences have been good here in St Joe, aside from the occasionally long waiting times. My only recommendation is that they offer a mirror to do a quick check prior to sitting down for the photo, which I thought they had in the past but maybe I'm misremembering that. Also, there is some signage on the doors to scan a QR code to keep tabs on where you are in line, but I didn't see a QR code anywhere, so that was a little confusing. The place is also a bit rundown, but I don't have high expectations for places like this, so no surprise there.

I just visited this registration office this morning to renew my tags and they were so great, I had…read moreto write a review ASAP! Normally, experiences with DMV's are such a pain. Either the lines are long, the staff is unfriendly or I forget something crucial, which makes the experience horrible and leaves my day completely ruined. However, this DMV is quite the opposite! I got to their location soon after opening and there were about four people ahead of me, resulting in about a 10 minute wait. The staff member assisting me was great and made the process as easy as possible, even though there was a slight issue (important to note it was nothing that I contributed to, ha!). She quickly resolved it, gave me my tags and sent me on my way. I was in and out in about 20 minutes flat. How simple is that?! As long as I'm in driving distance to this location, it'll be my goto place. My faith in humanity has been restored ;)

Horrible, I would give it NO STARS if I could! I took my 16 year old daughter here to get her 1st…read moredrivers license and it was a horrible experience! If you have to go here, make sure Nicole is not the one helping you! She has a horrible attitude and is just downright nasty and hateful. I just don't understand the want to be so mean to people, almost like it was a pleasure. Had no problem telling me wrong information about proof of residency and sending me all over to get unnecessary paperwork only then to say that she could not accept my daughters passport as a form of ID!!! If this Nicole is the representation of Platte City and the Dept of Motor Vehicles, then this state is in a world more trouble than we think!! Of course no manager or supervisor (according to Nicole) was in the office that I could speak too.

Well, I wanna talk about how efficient and good the self-service options have evolved in the state…read moreof Kansas. From several years, I've been receiving my registration papers home where I can renew it from the app, but since two years, I haven't been receiving it. I happen to go to this DMV and stood up in the line. My turn was an hour later, however the lady or the host was in front of the desk. Happy to check with me on the reason of my arrival. I explained her my problem and immediately she took me to a specific kiosk where I can just type in my vehicle number and get a registration done in two minutes this is an extremely good service where people are concentrate of your time and help you get your work done during the business hours because you're also working at the same time and probably took a lunch break or whatever..

Great experience. We needed to get a car title updated quickly with a TOD. The wait in line feature…read moreis very helpful. For those who freak out about showing up through the waitlist bs without an appt, it's easy. You will take a seat inside and be called by the last 4 digits of your phone number. From there you take care of business, easy peasy. Texas DMVs could learn a lesson or two!!

A month ago I realized my license had expired. I dreaded going to the drivers license office…read morebecause of the hassle. Long lines. Waiting. Waiting. I didn't find any of that on my trip. They have redone the building since Covid and it's brighter, more user friendly and less waiting! There is a front desk and a person directs you to where you need to go. They have big monitors so you can see your number and wait time on the screen. Very fancy! The examiner was very nice and cordial. It was a quick, easy process and even enjoyable. Next time I won't be so reluctant to get my license renewed. There is plenty of parking and the building is easily accessible. There was also plenty of seating in the waiting area.

Horrible! First -- the place hours give you the impression they are open trough the lunch hours,…read morebut it went down to just 1-2 stations open. Why don't they just close from noon to 1pm for the lunch break? But that was not the biggest frustration! I spent over 1.5 hrs waiting, because nobody told me they had a power outage in the morning and were backed up with processing. If I knew that -- I would have left and come other day. I was just one number up from the last number called relatively shortly after I arrived for "R" - but suddenly they started to call numbers for a letter "K" at the front and I had no idea why.

This office has moved to 1303 Platte Falls Road by China Wok and CVS, according to a sign in the…read morewindow. Nicer place, more employees, and better service. As you're served, watch for notification texts from (866) 305-0085.

This location is NOT run by the state of Missouri. It is run by a contractor of the state of…read moreMissouri. We arrived at about 9:45 on a Friday morning and waited about 45 minutes for service. Thank goodness, our agent was helpful and thorough. She made sure that we had everything that we needed AND that all of the appropriate sections on the paperwork were filled out correctly. Our experience was a good one.

Fast, bright and efficient!!! In and out in under 20…read moreminutes! You're greeted upon arrival for check in by an actual person. They call your last 4 digits of phone number and off you go to get your business done!

The employees are rude and unprofessional. The managers reinforce this behavior and are even worse…read morethen the employees. They screwed up my title and did not care!!!!!

Going to the DMV is like being loaded up with homework before the weekend. You know you need to do…read moreit, but you'll spend every waking minute avoiding it until it's all of a sudden Sunday night and you're forced into it. Luckily, the Grandview DMV is like having your parents step in and help you through it. I've had less than ideal experiences here, specifically when I had to move from Kansas to Missouri. The amount of oddly specific documentation I needed was on par for Pentagon clearance, and the staff member seemed to take some joy in the fact that I was one doc shy of approval. However if you're on top of it, it's not so bad. They do it all here, from registrations, property taxes, licensing, and whatever other beige tasks stand before you. The past few times, it's been licensing and I'm here to offer some pro-tips to make it easy for anyone who comes across this: - PAY ANNUAL REGISTRATION ONLINE: First off, if you're a MO resident, you get those annual car registration bills in the mail. Bite the bullet and pay for 2 years, online, the minute you get it. This will save you a trip from even having to come here. -GET IN LINE BEFORE: No matter what you're knocking out, take a look at their website (https://www.grandview.org/government/city-departments/finance/state-licensing-office) and/or download QLess. Both offer the ability to add yourself to the line digitally without leaving the house, saving hours. -REAL ID: Missouri is requiring Real ID in 2023 for flying (or use of a passport) so if you're renewing your driver's license, definitely come prepared to get this so you're not having to go back. I showed a birth certificate (ordered mine through a company called Vital Chek and it only took a week to arrive), govt check, social security card, two pieces of mail, and a current driver's license. There are other things that will work, like a non-expired passport, etc. but triple check their website before you leave the house so it's not a wasted day. -COVID: As of writing this, Covid is still a (big) thing, but they're open like normal. The area is large*, there's a temp check on the way in (no one was using it, however), and masks are required throughout. *Large until you get to the driver's license station, where everyone was crammed in like sardines. -NEW MO RESIDENTS: If you're a new MO resident, you need to do car registration THEN licensing, in order. Add yourself to the licensing queue while you're handling the first task so you don't spend the full day there. -WHEN TO GO: Common wisdom is middle of the week, middle of the month. Deadlines are often monthly, so they get more packed at the end of the month especially, or after holidays. I failed to add myself to the list, and it took four hours to get my license renewal, but had I known, it would've been easy-peasy. The plus side to all of this is their text communications and ability to track your spot in line via the app. I ended up working from my car and listening to podcasts, so it wasn't all bad. You could even go home and come back, no need to sit around all day if the waits are long. All in all, the ample parking, friendly-ish staff (most of the time), good signage throughout so it's clear where to go, and surprisingly easy jaunt to get there (less than 20 minutes from the Plaza) make this one head and shoulders better than downtown KC or others in more dense, urban areas.

I would avoid this location! Very poor customer service. I had everything I needed, I was able to…read morerenew my tags, however, the lady in 5 still had a very bad attitude. She clearly shouldn't be working in customer service. The old lady manager was also no help at all.

had to go to the license office because after doing everything online the people responible for…read moresending the tags to me sent them to a wrong address. With this in mind we went to the Lee's Summit License office on in pine tree plaza prepared for 2 hrs of agravation. What a wonderful pleasant supprise checkin and immediatly Heather called us over even though the place was packed, and took care of the issue in 15 minutes along with a smile. this was so confusing as we in our past lives at license office in other locations fought long lines and very rude people. Our hat is off to the Lees Summit License office and a special thanks to Heather. Ken and June Crawford Fountains of Raintree

I could not get my plates renewed online, but in 10 minutes at the Lee's Summit DMV with Dawn I had…read moremy new tags and was out the door. Best of the best at DMV. Dawn, you were great!