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    Savannah Ridge Apartments

    1.0 (2 reviews)

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    10 years ago

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    The Waterways of Lake Saint Louis - Lounge area in Clubhouse with fireplace, WiFi, TV, and snack area.

    The Waterways of Lake Saint Louis

    (5 reviews)

    I've lived at this property for a couple years and won't be renewing…read more In my experience, the customer service or care for residents has dropped significantly. For some reason, property management thought it would be ok to have lawn mowers start mowing bright and early at 7am. Nothing like being woken up to the sound of a lawn mower right outside your window. If it's not a lawn mower, it's a leaf blower, power washer or noisy grounds' crew vehicle driving back and forth early in the morning. When asked if they could possibly start the mowing operations a little later like maybe 8 or 9am they say no and that some city ordinance allows them to start that early. They clearly don't respect the people they take a rent check from. If you live near the family pool you can expect four months of screaming kids and loud music. When the office was asked if they could do something about the loud music or yelling kids they said "it's only four months of noise". I've had work orders not get accomplished yet were marked "complete". So there is some incompetency in that department as well. The rent goes up a significant amount when you renew so keep that in mind. The property looks like a country club, which is nice, and it's very safe. However, that comes at a cost.

    Not good- Dog poop all over the community, illegal cars without license plates are allowed to take…read moreup all the parking spaces and sit there for months on end. I know for a fact in the lease it says cars must be up to date with tags and plates on them, yet management does nothing about it. Moving trucks are always parking in the middle of the street or parking in a parking spot and letting the truck hang into the street so no one can get around them nearly causing accidents a handful of times. Management only cares about rent payments and thats it. If you have a problem arise, good luck getting it resolved.

    Altair At The Preserve

    Altair At The Preserve

    (12 reviews)

    I can't say enough good things about Altair at the Preserve. It's a wonderful area, convenient,…read morequiet, and very well cared for. The property itself is consistently clean and well maintained, and it's clear that a lot of pride goes into keeping the community looking great. Maintenance was excellent, responsive, professional, and thorough. Requests were handled quickly and done right, which truly makes a difference in day-to-day living. The management team really sets this community apart. Bristina, the manager, is highly professional, genuine, extremely helpful, and truly did her best to accommodate my family. She clearly cares about the residents and the overall experience. Rachel and Clayton were also great to work with, friendly, professional, and easy to communicate with throughout our time there. We ultimately ended up moving due to location needs, but that had nothing to do with the quality of the property or management. I've had my son living at multiple apartment complexes over the years, and I can honestly say this is by far one of the better ones, easily top three overall. I would absolutely recommend Altair at the Preserve to anyone looking for a clean, well-managed community with a great team.

    The property has attractive units but is located next to a heavily trafficked highway, resulting in…read moreongoing noise issues that have not been resolved despite repeated complaints. There are frequent fees, annual rent increases, and limited responsiveness from management. Even a one-time online payment portal issue required residents to incur bank fees for money orders or cashier's checks without reimbursement. As you can see, management primarily responds to high-star reviews rather than addressing consistent concerns. I do not plan to renew my lease.

    O'Fallon Lakes

    O'Fallon Lakes

    (3 reviews)

    The worst experience of my life ever. If I could leave a negative amount of stars I would…read more Back story. I signed a lease on 5/30/25 with O'Fallon Lakes Apartments in O'Fallon MO 63366. Prior to signing I was told the unit had been inspected and cleaned. 5/31/25 not even 24 hours after signing as soon as my stuff started to get brought in off a moving truck water was noticed on the hallway floor. Called emergency maintenance and the gentleman came and brought me a shop vac and the cause of the water leaking into the hallway, hall bathroom, and living room was coming from the water heater closet. The water heater itself was the original one in the unit still. Sitting in a pan blocking the drain for the ac units. The drain it was upon was for my unit, the second floor above me and third floor above that to drain into. There's black mold growing in the water heater closet. I was told to suck water up with the vacuum and keep using towels around it like I had been doing since it was noticed. On Monday June 2nd maintenance for the property came about 2 in the afternoon to take the water heater out and replace it and make sure it set on two bricks and no longer blocked the drain. I asked what would be done about the water seeping into the floor and contacted management also right away to express my frustrations. O'Fallon lakes manager Jessica Kilbert said she could have Sams come out to do an anti microbial cleaning. I advised her that the floor needs to be replaced as the cleaning suggested would only worry about the surface. On 6/3/25 I contacted the city of O'Fallon to find out the unit hadn't been inspected since January 2024 and they should inspect before and after every tenant. The supervisor of code enforcement came and looked at the situation the week I called the city of O'Fallon. After city of O'Fallon talked with management, Jessica told him she had no idea that units had to be inspected after every tenant moves out and a new tenant moves in. Servpro came out to finally assess the damage and stated the entire flooring needs to be replaced as once they cut the top layer there was and still is two more layers of flooring. Jessica did return the deposit and first months rent via the same cashiers check I provided. Now to move from main floor unit to then third floor within the same building they are not cooperating in assisting with movers/moving truck as I had come out of pocket to begin with for this matter. Now instead of the $1487 paid on 5/30/25 they want $1637 before I can even be moved units. I shouldn't have to keep coming out of my pocket more due to the lack of O'Fallon lakes following a simple protocol. If the unit had been inspected before I signed like they stated then none of these issues would have come about. It is myself and my 8year old son still in this same unit with mold growing. And still a chunk of flooring cut out. Something needs to be done about this and they shouldn't be able to treat people this way. Forgot to mention that there was a fire ignited by someone to a vehicle that caused the car port to be damaged. 3 totaled vehicles and one with cosmetic damages on 6/17 and the fire to vehicles took precedence over my current living situation. So if you care about your own well-being or that of your family's then DONT MOVE HERE.

    Yes I called to ask about availability for a one bedroom ground-floor. They answered the phone…read moreearly before they opened she was very pleasant answered all my questions. And I'm hoping I get to go see one soon when it's available. I believe if service is good on the phone then I believe the rest would be great.

    Savannah Ridge Apartments - apartments - Updated July 2026

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