I called regarding air quality issues. Gary is so helpful and kind. He took his time testing and…read moreinspecting my home. I was provided with an abundance of information and finally have some hope. The services this company provides are truly appreciated.

Excellent Response times and service. I would truly recommend having your ducts serviced if you've…read morehad any water damage from past weather issues. I will surely be recommending them to others for various services. Between holdups with insurance and mortgage company, BIO has been extremely helpful and patient. On TIME for everything. Always genuine concern and never a "Rushed" feeling.

While we initially had some communications problems getting a project organized, the ServiceMaster…read moreteam stepped up and made everything right including direct involvement by local senior management which we greatly appreciated. Theirs is a tough business but all's well that ends well. Thanks SM Savannah especially Deidre and Will.

We had a November 2015 fire, and interviewed many of the major companies (including the one…read morerecommended by our insurance company). We were under-whelmed by the other big companies, and thankfully chose ServiceMaster. They worked with us tirelessly, and treated us like family. High respect for our possessions, and for our emotions... Great crews that treated our home like it was their own.

Horrible. Didn't actually do the roof repairs that the insurance money paid for. It looked like a…read morethird grader did the part that they DID do. As a woman in her 60's, I was unable to go on the roof to verify that the work was done, & properly. It was like pulling teeth to get a written estimate, went with them as they were the only people I found that would do the work for the amount the insurance would pay. It took months for them to come out & numerous callbacks because of shoddy drywall & paint work. Matt is the worst. He won't return calls or texts of emails. It was only upon selling the house 6 months later that the home inspector noted all the storm damage that wasn't fixed & the shoddy workmanship. Contractor Connections couldn't make them give back the $2500 I had to spend to get it right. Their warranty means nothing. They came out when I wasn't there & pulled out some cap nails that the mitigation team put in day 1 & gooped up the nail heads and and pipe boots. Don't do it ! I wish I had read & headed the yelp reviews. There is no "0" stars.

Worst experience with contractors. My Duplex was hit by hurricane Helene, which was in September of…read morelast year. They did not complete the project which should have been finished more than 6 months ago. When we reached out to have them to finish the repairs they ignored us for months. We messaged them more than 10 times via text, call, and email with no response. Please do not choose these contractors if you want a good repair in a timely fashion. Not only was the project lack luster, but I lost months of rent due lack of accountability.

I am so pleased with Joanne and her husband Matt and the professional perfect way I was treated! My…read morehouse was destroyed by a pipe bursting and ruining my entire downstairs. My insurance company was aweful my HOA was a nightmare. If it wasn't for Joanne & Matt I know I couldn't gotten Though with this nightmare. Their workmanship their workers got my house back and looking amazing. They went beyond my expectations, they worked with me and held my hand during the ordeal, cleanup, restoring my ceilings, drywall, trim, floors, plus being so kind and caring. Thank you both and your staff for restoring my faith that there are still good wonderful people like you!!!

We had a water pipe that cracked in the laundry room, and flooded a majority of our home. Per the…read morewater company "only about 500 gallons :/" We used RestoPros for the mitigation and the build back. Joanna and Matt were nothing but transparent, timely and thorough with open lines of communication throughout the entire process. Their employees were amazing, also thorough and respectful. Tremendous company, and work provided by them. They truly made the process a breeze for my family and I as we are first time home buyers navigating through this process.

Amazing Customer Service! We developed a leak on our roof flashing. Two prior roofers came out with…read moreoutrageous price to fix. South Shore Roofing came out and upon inspection, fixed the issue on the spot! That's fabulous customer service and earns our business. Thank You Luke, 5 stars, indeed!

Everything went well. Work is great. Looks beautiful. Very responsive. Can't say enough good about…read morethe entire South Shore part of this. My issue is with the financing company they use. Their call center is in the Philippines. When communicating with them I have to focus on what the Individual words were instead of what they were trying to tell me. I know, My problem, right. But the issue is when I try to get the US based customer service I always get routed to the call center. They return calls and leave messages (because I don't babysit my phone). The message is always the same...we need to talk to you call our call center. If you can pay cash then do so...I'd think hard if financing is needed.

Excellent Service and we were treated like family! Michael Powell and J.J. Spry went above and…read morebeyond with our property restoration. They did excellent work but then went a step further...they saw things that needed to be done and did them without us asking. They treated our home as they would have treated their homes. The "little things" they took the time to do meant so much to us. They may have been little things to Mike and JJ, but they were major things to us. We appreciate them so much!

Horrible Service and we were not treated at all like family. Anyone who says the opposite must come…read morefrom a dysfunctional one... Derrick Synder and Alex (as well as Lee Ann Daly of State Farm) were all subpar, as my husband (whose expertise is clearly stated in his review here) has pointed out in ways I cannot express because it's not my field. So, his review is especially important to help others to avoid this level of abuse. They not only did horrible work, they added insult to injury by Derrick yelling and Lee Ann insisting my sick husband do Derrick's job. Alex was equally annoying, as was his wife, a cleaner (who also didn't do her job). They did not see the things that needed to be done (neither the big nor the "little" things). That kind of service would have meant a lot to us, too, but that's not our experience. Sounds like it's not many people's experience (according to the internet). We do not appreciate their lack of consideration or workmanship. No one would. Bad company. Period. Avoid them.

After I had to evict my tenants, they flooded my entire downstairs. I was, of course, horrified,…read moreand did not even know where to begin. I called State Farm and ServePro and they totally handled everything for me. Once I had a claim number from State Farm, ServePro was able to begin the remediation process. The place was a disaster and required a TON of work. I cannot even tell you how helpful the guys at ServePro were, and the office staff, as well. I hope you don't, but if you find yourself in a terrible situation like this, call ServePro. They coordinate everything with insurance and only charged me what the insurance would pay. It was an enormous relief. I cannot recommend them highly enough!!! Thanks again, guys!

Horrible customer service. Won't give a simple price demo. Wants open ended contract. Are these…read morepeople nuts!