As a customer for over 10 years, I continue to be impressed by the high level of customer service…read moreand quality work. Thank you, Colton

I had high hopes for this auto shop. My visit started out great. But they disappointed me in the…read moreend. First, I want to acknowledge the good things about my experience. Although they didn't take appointments, I did not have to wait for my car to be looked at when I got to the shop. My car was assessed within 30-45 minutes. For the most part in the beginning my interaction with everyone was positive and the work that was done was completed satisfactorily. I interacted mainly with two service advisors. The first service advisor at the front desk took my information and I told him what I wanted done to my vehicle. I told him that I wanted the under carriage of my car to be assessed for any damages and to see if and how the undercover could be repaired/replaced. This advisor told me that once my car was on the lift, the mechanic would assess the vehicle for any damages to the undercarriage and would also generally look over the vehicle for any other issues at no charge. I also asked for them to call me as soon as my car was on the lift so that the mechanic could point out any damages he may come across and so I could ask the mechanic questions before anything was done to the vehicle. The advisor agreed to my request and I had a seat. Now this is where things went downhill. I was expecting the advisor to call me when my car was on the lift. However when an advisor came to notify me about the status of my vehicle, he told me that the mechanic had already lifted the vehicle, looked over the vehicle and repaired the undercover. The advisor that let me know the status of my car was not the advisor that did my initial intake. I told this second advisor that I was supposed to have been called when the car was on the lift so that I could be there to see what damages were identified prior to any repairs. This was to include the undercover. They did not even give me a quote for the repair prior to the repair and I had specific questions on certain areas on the undercarriage that I wanted to point out to the mechanic. The initial advisor was near the new advisor and did not say a word. The second advisor kept reiterating that there was no damage to the vehicle. When I got to where my car was, it was already on the ground, the second advisor told the mechanic to lift the vehicle to show me what was done. I could not see any thing underneath the cover. But I observed that there was no extensive damage to the undercover and the advisor pointed out that just a few of screws/bolts needed to be replaced. When I got back to the register I told the service advisor that I did not intend for them to do the repairs before I saw and agreed to that service. When I got to the register they gave me quotes for other recommended services and charged me for the reattaching the undercover. Rather than acknowledging the error he rudely asked if I wanted them to undo the work that was done. The initial intake advisor again was standing nearby and did not say anything. I went ahead and paid for the work. I also had to ask the mechanic for my keys. The mechanic eventually found them in passenger side of the car. My issue with the shop was its failure to follow through on my request as agreed upon and to provide good customer service until the end. This is just as important to me in ensuring trust and long term customer relationships as providing good workmanship. I will not be returning to this shop

I found these guys after I had spent a lot of money on my truck and another shop. I finally got…read moretired of dealing with that repair place and went to Jackie at ARC. I was so impressed that now that is the only place I take my cars. The guys at Speed Center (closed now) told me to get some work I wanted there and sure enough jackie (ARC) came through.

I went here for a vehicle inspection. They were very professional and kept me in the loop when it…read morecame to the wait time. I would definitely go again. My only thing is that you can't really drop off your vehicle overnight. I guess it's just the area.

Ive been coming to Eddie for years. He always diagnosis my car correct THE FIRST TIME, the prices…read moreare the best around, and he always gets my vehicles finished within a timely manner. couldn't recommend Eddie enough!

Eddie is a highly responsive mechanic who operates with integrity. I took my car to him because I…read moresuspected it had suspension issues (the wheel would shake at high speeds, etc). The day I brought my car to him, it was raining so he suggested we not try top speeds in the rain and asked if I could leave the car with him. The next day he text me immediately to update me on the condition of the car and what needed to be done. One issue was the front tires needed replacing (they don't do tires) so he gave me recommendations on where to get cost effective replacements and advised me on other possible replacements. When I inquired around what could wait vs. immediate needs he was transparent and told me what was a now fix even if it didn't put money in his pocket (like the tires). I'd definitely trust him with any future work. He seems to care more about your safety than just making a buck. Never tried to upsell me on anything and explained each step. Transparent. Ethical. Fair pricing.

Always know they will repair my cars as needed. Excellent repairs. They are not inexpensive…read more But come on guys, we've spent almost 7k this past month, couldn't you reset the clock and wipe off the steering wheel? You used to make sure my car was clean when you gave it back. I can understand not washing it but clean up the stuff your guys have done in the process of repairs. I'm going to say this is not typical. But we shall see. Maybe they are expanding too fast?

We broke down on the way to NC and got towed to their establishment they were excellent at handling…read moreour repairs and getting us back on the road by early afternoon. They went out of the way to help in a difficult situatio.

Pros: Friendly, welcoming staff…read moreWalking distance from my place Explanations for everything Show you the issues Cons: None This is my go-to auto repair/inspection place. This is the second time I've been here and it was just as pleasant as the first time. This time though, my car needed some legit work - replacement of shocks and struts, along with an oil change and safety and emissions inspections. The guys got my car back into great, safe shape. They showed me the issues, letting me go right into the garage as my car was lifted, explained everything to me, and answered any questions I had. They even corrected some prior work that was done on my car. They worked to get my car issues resolved, in the time frame I needed, and called me ASAP once the car was ready. Very happy I found them.

I have a mazda 3 and couldnt reach the headlight to replace it. I walked into the store and asked…read morefor help and they changed in less than 5 minutes. Amazing people, I will be going here for future maintenance.

We've been taking our cars here for many years. They are very reliable, responsive, and fair…read morepriced. Definitely recommend

Professional and timely service on my oil change with fair pricing and no upselling. I will be…read morecoming back!

I made a few calls earlier this morning to get prices for state inspections and emission tests…read more When I called here they told me it would cost $8 and they said there was no line. I came around 1 1/2 hours after the call and they pulled my car into the garage for service immediately. They said it would be about 30 minutes so I took a walk in the neighborhood and enjoyed the nice spring weather. I thought the man said it would be $8 for each test/inspection but no! It was $8 TOTAL and they even have a sign outside to advertise that deal too! I came back in 30 minutes and luckily I only needed an inspection so I actually only paid $3 today. I would recommend this place to everyone for these services because they are priced well and work very fast. I will be back in a few months for my $5 emissions test LOL

Had a dead battery I bought from them a year ago. Charles sent a tech to my house to replace it…read moreunder warranty. Best service ever!