After many bad experiences with mechanics I was expecting the worse but just hoping i wasn't…read moregetting jipped. .. They exceeded my expectations. The administrative agent (Jennifer I believe), she was very kind, professional, & thorough! The communication was good and service was quick. Although I don't know much about cars, I do feel like the price are fair and I definitely feel like I got my moneys worth, along with feeling good in my car again! 10/10

I Miss the original owner. The new owner only cares about money. I paid a diagnostic fee and came…read morein for a wheel alignment. They kept my vehicle for 5 days after quoting a price to hold it over the weekend. Then, they gave me a different price. On day 5, the price doubled. I went to another mechanic for a wheel alignment and was told it was just a front inner & outer tire rod end issue- no tire problem or issues with the tie rods front and back that would cost $1300 at this place. SMH! Save your money and time. What tire rod fix cost this much. Really My son says this place isn't the same anymore. I've been with this business for ten years. I've found a new mechanic who won't try to scam women. They just make up stories. Don't go--save your money.

The folks at this garage are very nice, and helpful. They did a great job on my car for a…read morereasonable price.

Of course I'll refer this company Very professional,…read morereasonable pricing, fast service and they let me bring my own part for the install. When a mechanic tells you "oh no we don't take customer parts" that means they don't believe in the mechanics ability NOT to mess it up and the part you buy comes with a 30 warranty so if the part fails then you take the part back to where you got it from they are not responsible so no liability on their part. Great job guys stop by and go see the gang. Great guys

BEWARE! What started as a $300 repair turned into over $2,000 and weeks without my car. Problems…read morekept magically appearing after they worked on it. My car went in with one issue and came out with several. Nick will tell you one thing and then hit you with another bill. If you drive a luxury car, beware. They see an opportunity, not a customer. Absolutely disgusting experience.

I had gotten my a/c fixed here and my tire pressure sensor so I trusted them to replace the oil…read morepressure sensor even tho I was still having issues with my tire pressure sensor I knew they warrantied it and Andy was a nice guy so I had trust. I shouldn't have. I drop my car off in October. Oil pressure sensor, manifold was replaced. I pick up the vehicle drive 8 miles home and it stops working. Starts making a loud noise. I call Andy he's responsive tows the Jeep back to him. Calls days later I need new lifters. I'm confused cause I just replaced them. I call the dealer. Send the tech my video. They inform me they only did the one side but said "any smart mechanic knows you need oils to lubricate the lifters". I'm confused which will be worked out later but call Andy approve the work. He calls back "we can't stop your engine from knocking you're going to need a engine Jeep engines are just crap". I'm FLOORED cause that engine was not giving me any problems. He calls back with prices that are way more then every other estimate I got but the dealer. Then tells me the engine is on back order but he can get it and will discount the $1800 I've already paid but that still put me into a $6500-$7500 price range for an engine. Additionally because they had to get a used engine they wouldn't warranty their work. WHAT! I lose trust plus I'm buying a house all my money is tied up and my credit cards so I have my car towed from the shop. We're now in November. Andy goes through a holiday and explains to me how during dinner conversations his family is telling him how he shouldn't give me a discount for the engine and he's so nice. Well at the gives me a full refund when I pick up my car and now I know why he was so willing. When they replaced my oil pressure sensor and manifold and gave me my cat Brandon didn't do the oil change. My vehicle was bone dry no oil. When I picked up the vehicle Brandon was a bit distracted with his conversation to his peer about a date and "what women brought to the table" I lie to you not cause I was a bit uncomfortable in the waiting area able to hear this but I wanted my car. When I drove the 8 miles home I blew the lifters because NO OIL like the dealer cryptically said "any mechanic knows oil lubricates the lifters". I didn't get it. A repair estimated around $700 ended up costing me $6000 due to negligence not on my part. I'm disappointed cause I thought I was really going to like this shop. He's the first person to touch my Jeep that wasn't the dealer. I had new lifters and new transmission and their negligence cost me way more than what I paid for the engine. I had to rent a car for over a month. I'm almost out $10k due to their error and all they said was sorry heres your money back.

Friendly, professional, and no nonsense. This is my new go-to local auto repair shop :)read more

Small little shop in the cut near a craft store I always go to. Happen to see them and thought…read morelet's give them a try. Sure glad I did. Super friendly and quick. I was in and out in an hour. Was able to walk to Vigilante while my car was getting oil changed. Will be back! There is a coupon if you check in on YELP! So make sure you do.

Highly Recommend Sam's Auto Service!…read more Finding an honest mechanic can feel almost impossible these days, but I can honestly say I found one. A few days ago, my 2017 Ford Edge started making a loud metal rattling noise. I had previously been told by another shop that my engine mounts needed to be replaced, so I assumed one of them had finally failed. I called my regular mechanic for an estimate, but never heard back, so I started calling other shops. After reading so many positive reviews about Sam's Auto Service, especially the ones mentioning Lopez and his honesty, I decided to give them a call. Lopez answered, gave me a fair ballpark estimate for replacing the engine mounts, explained the labor costs, and told me to bring it in. He even said that if it turned out to be the engine mounts, there was a good chance I'd have my vehicle back the same day. After inspecting my vehicle, he didn't try to sell me the repair I thought I needed. Instead, he called me and explained that my engine mounts were not the problem. The real issue was a cracked flywheel. That immediately told me I was dealing with an honest shop that diagnoses the actual problem instead of replacing parts that don't need to be replaced. Lopez sent me photos showing the cracked flywheel while it was still installed in my vehicle so I could actually see the damage for myself. I have never had another mechanic take the time to do that. Throughout the entire process, he kept me updated on everything, including when the parts arrived and the progress of the repair. That level of communication and transparency is rare these days. Before approving the repair, I did my own research on what it typically costs to replace a flywheel, and I found that Sam's estimate was very fair and competitively priced. There were no surprise charges, no pressure, and no unnecessary upselling. During the repair, they also replaced the transmission fluid since the transmission had to be removed to replace the flywheel, and they completed a front-end alignment before returning my vehicle. It's obvious they take pride in doing the job correctly instead of cutting corners. Customer service like this is hard to find. Honest work, fair pricing, excellent communication, and treating customers with respect goes a long way. One thing that really stood out to me was the trust they built throughout the process. They took the time to explain everything, showed me exactly what was wrong instead of expecting me to simply take their word for it, and made sure I understood the repair before moving forward. As someone who likes to research things before spending money, I truly appreciated that level of honesty and transparency. Without a doubt, I have found my new mechanic. Sam's Auto Service has earned my trust, and Lopez's professionalism and customer service were second to none. I'll be bringing all of my future vehicle repairs here, and I'll be recommending Sam's Auto Service to my family, friends, and anyone looking for an honest, knowledgeable, and reasonably priced mechanic. In a world where it's becoming harder to find businesses you can genuinely trust, Sam's Auto Service is one of the good ones.

The most trusted I ever met in my Mr. Lopez very cordial and respectful show you everything…read morethat's wrong with the car and explain it to you more than any has ever done and he does not try to rob you the MECHANIC EVER

Good customer service, reasonable prices, car maintenance subscriptions…read more I was recommended by my cousin who is a mechanic and I trusted his judgement. My service was a diagnostic on my vehicle. It's in a pretty busy location but overall it was a great experience

Mr Johnson seems to care greatly about customer satisfaction. I feel my Subaru is safely in…read moreprofessional hands. The staff I encountered were very polite. They are very accommodating. In the past, I have found it very difficult to find a service center that is trustworthy. I advise anyone who is looking for expertise, reliability, trustworthiness and courtesy to visit this establishment. You will not be disappointed. Thank you Mr. Johnson you and your staff are a treasure.

This place is THE best auto repair shop I've dealt with in MD. I'll never take my car to a…read moredealer again! The owners are honest, friendly, and so accommodating. The body work was impeccable and was completed so quickly I was in disbelief!! I literally got my car back the same day. Please do take your car here! You wont regret it!

I didn't have any problems in my car until I took it here I changed the radiator and some how my AC…read morestopped working and it appear the check engine light and they didn't want to fix the mistake they did because they tried to change me a lot to fix the problem they did

Went in for my CV boot, ended up needing to replace a valve cover gasket. I don't know how but my…read morecar also started making a noise. When I went back to him he told me it was my turbo and it would cost me $5000. He decided rather than fix the cv boot that he'd just fix the axle for $1800. I told my regular mechanic and he screamed. Oh btw, he also charged me an extra $100 to take a look at what I believe he broke, but denied he did. My car never emitted smoke before him but anyone who owns a BMW knows once your engine valve has been opened you basically need to replace the gasket and likely the cover. All that said, I could be wrong and it's all a coincidence. Just go to the dealership and if it's too expensive there find a regular mechanic. DO NOT GO TO THIS GUY!

My daughter Seanice purchased a car in VA so it needed a MD inspection. Called up and set an…read moreappointment. Worked on car right away and this is an honorable mechanic shop, they are not trying to run up bogus issues to increase prices. Will go back if any service is needed.