Dr. Mario and assistant Iracema do an amazing job. Their service is gentle and friendly. I…read moredefinitely recommend coming!

I was quoted $3,500 without insurance, but somehow $5,000 with insurance. That alone didn't make…read moresense. When I asked for clarification and a proper breakdown, I never received one. I am married and have joint insurance coverage, yet the front office did not properly run my married insurance plan. Instead, I was repeatedly told that I "aged out at 26," which is irrelevant when you are legally married and covered under a spouse's policy. This showed a concerning lack of understanding of how insurance coordination works. When you're discussing thousands of dollars for orthodontic treatment, accuracy and knowledge are essential. Unfortunately, the pricing confusion and lack of follow-up made me lose confidence in moving forward here. After reviewing the most recent feedback posted this year, I noticed a pattern of negative experiences. In hindsight, I should have paid closer attention. I ultimately chose Smilebliss Orthodontics (512 E Southern Ave, Tempe, AZ 85282), where I was quoted $2,900 without insurance. They properly reviewed my insurance, and my coverage handled the majority of the cost -- leaving me with only $900 out of pocket. I have MetLife insurance through American Airlines, and they clearly take care of their employees by offering strong benefits. When processed correctly, the coverage worked exactly as it should. They answered every question clearly and treated my concerns seriously. The difference in professionalism and customer service was significant. Patients deserve transparency, accurate insurance processing, and respectful communication

I have recently moved to the Arcadia area, and needed to find a new dentist. I am so thankful I…read morefound Dr. Matthew Milana at Arcadia Dentistry, 4214 E. Indian School Rd Phoenix. 602-957-2170. I needed an exam and cleaning, and they were so great. He did a thorough exam and x-rays, and the cleaning was excellent. The entire staff are so kind, helpful, and friendly. I left feeling informed and well cared for. I highly recommend this wonderful office. Joy C.

I was a new patient. I lost a front crown on the morning of a 2-day trip. This was Christmas week…read moreand they were trying to wrap up for the year. I am so grateful that Michelle and Dr. Milana were able to squeeze me in with zero notice. And the work performed was excellent!

Dr Jim Kelly is seriously the best! He is thoughtful, informative and intelligent. Highly…read morerecommend. Just got my first big dental procedure, a crown, and he really put my mind at ease. He's also down a crown on my husband. Go and see him!

My daughter was afraid to gonto dentist. Dr. Kelly and his team were great making her feel at ease.read more

We moved to Scottsdale about six or seven years ago. My wife did a ton of research before picking a…read moredentist and she chose S&L with Dr. David Ngo. I went with a different place at first because it was closer to where we were living. Well, that turned out to be a mistake. I ended up having a bad experience there and finally switched to S&L. Dr. Ngo and his team fixed everything the other dentist had messed up. Right away I knew my wife had been right all along. I've been going to S&L for four years now and they really are the best dental office I've ever been to. Dr. Ngo has removed all my old metal fillings and replaced them with modern ones, plus he's done a couple of crowns for me. Everything looks and feels great. My wife has also been extremely happy with all the work he's done for her too. I'm almost 55 and I've seen a bunch of top-rated, highly recommended dentists over the years, both here in the US and a couple in Mexico. Nothing else comes close. One thing I have to mention is how good Dr. Ngo is with people who hate dental visits or get nervous about pain. His work is excellent, but it's the way he takes care of you that makes the biggest difference. For example, the way he does Novocaine shots is unbelievable. You barely feel it at all. Every dentist out there should learn his technique. With all that said, I do think the front office experience could be better. If the customer service up front matched Dr. David's clearly caring vibe, it would be 100% perfect. If you're looking for a truly professional dentist who gives five-star care and service, this is the place. Dr. David Ngo at S&L is the only one I would recommend without any hesitation.

I chose this dentist because of all the amazing reviews, and so I thought I'd detail my experience…read morebecause it wasn't as perfect as the reviews make it seem. They seem very knowledgable and seem to know what they're doing when it comes to dentistry, but my concerns are more in the administration side of things. I changed jobs earlier this year and got new insurance with a common major insurance provider, and I needed to get a procedure done. I asked them what the procedure would cost and they gave me a quote, which was already expensive, and I paid that at the time of service. However, when I came in for a routine cleaning 6 months later, they said the insurance "didn't pay as much as they thought" and stuck me with MORE THAN DOUBLE their original quote. I looked into the insurance claim and called the insurance company myself, and the insurance company paid exactly what was according to their billing schedule. There were no surprises. I think the office knew (or should have known, because they're the professionals and this is what they do) that this would happen, and they dishonestly gave me a lower quote, did the service, and then stuck me with the even more expensive bill (but to their credit, they did give me a lower price than what they billed to insurance, but it was still VERY expensive that I was not prepared for). Additionally, I distinctly recall the procedure treated four teeth, but then on the bill and insurance claim, they say they treated six. Unfortunately, I don't really know how to argue this, especially because it happened so long ago. I suspect they didn't contact me about this issue earlier for this exact reason. Again, dishonest. Another concern with this dentist is that it's unprofessional that they use Zelle to get around credit/debit card transaction fees. Every merchant has to deal with card transaction fees, they shouldn't be up-charging that cost and they shouldn't be using Zelle, which is supposed to just be a peer-to-peer payment network. Lastly, as much as I love dogs, I don't think it's hygienic that they keep a dog in their office. In all, I started off loving this dentist, and very disappointed that they turned out to be this unprofessional and dishonest. I'm sad I'll have to go elsewhere from now on.

Had a rough start with them but they have made the effort to fix my issues. Able to do cleanings…read moreand outsource other issues.

The staff at Thomas Dental were so nice and their concern for my condition and everyone was so nice…read moreand the receptionist were so nice to explain everything to me from A to Z, I was scared about going but they made me realized that everything was going to be alright, I applaud everyone there and even though you're a dentist office im looking forward to my next visit thank-you.........

I went to Arcadia Dental Arts for the first time and was really impressed with how thorough my…read morefirst appointment was. It was literally the most thorough dental exam I've ever had, with digital X-rays (including the panos that my last dentist didn't do), CT scans if needed, lots of photos, a tooth-by-tooth evaluation, oral cancer screening, even looking at mobility, jaw movement, etc. (Finally my knowledge of the sternocleidomastoid muscle comes in handy.) Dr. Pappas even pointed out something I'd brought up to a different dentist years ago and had completely forgotten about. He's also very transparent about whether a treatment can wait or needs to be done right away. The hygienist I had was also very thorough, so I definitely felt like I was in good hands all around. I switched here after a decade at a different dental clinic that had been cutting a lot of corners. As someone without specialized knowledge, navigating dental care can be frustrating and time-consuming. I find it so frustrating--as someone with no real knowledge of dentistry--when I feel like I to have to spend time attempting to research what dentists or other doctors should be doing so I can make sure they actually do it, or to figure out what to do about pain or issues they dismiss or tell me to ignore. We all have enough things to worry about without trying to become amateur dental or medical researchers. So it's a breath of fresh air to go somewhere like Arcadia Dental Arts where I can just kick back and relax knowing they're covering all the bases. Also the office is really nice, and it's right near Lola Coffee. And they have a super cute new patient gift bag, which was a nice touch! Glad to have found a new dental home.

I wanted to update my review to Arcadia Dental Arts.. this practice and staff continue to blow my…read moremind with kindness, compassion and professionalism! There have so many times where they have got my husband in for emergency needs, and always take care of the issue. Dr Pappas is hands down the best dentist we have ever been to. He has continually cared for us as patients, and never has taken advantage, he cares for his patients through and through, and seems less concerned about his pocket book! I can't express our gratitude more to this practice, and look forward to continued care from them. Just an update and thank you Dr Pappas! My poor hubby has been through the wringer, I really appreciate your care, honesty and compassion!

I've always had great service here. All the dentist have been great, knowledgeable and helpful. The…read morequality of product and service is top tier.

There prices. Apparently $3000 in medicare dental insurance isn't enough. What is a 70 year old…read morewoman supposed to do?

Dr Liu is the best dentist ever! He's takes time to make…read moresure that the procedure is done correctly. He shows the pictures from beginning of the procedure to the end. The end result is amazing! His assistant Amanda is very knowledgeable and is very astute about returning calls and messages with all your questions answered. I'm so grateful to have been referred to Dr Liu.

Most thorough dental cleaning I have ever had. I could feel the difference in my mouth as soon as I…read moreleft. Every other place I have gone to felt like they just wanted to get me in and out as fast as possible.To have a Dentist clean your teeth is something that doesn't really exist, except for Dr. Liu, the man. Thank you so much.

This place is a dump. Makes sense they charge the prices they do…read more I do not have dental insurance and called to get a cleaning. The cost was more than 10x what I was quoted over the phone. I came here for a 2nd opinion and it was more than double the cost I was quoted somewhere else..

Worst first impression. Made a new patient appointment and had it in the schedule. I waited for an…read moreentire hour and had not been seen by the dentist. An entire hour waiting for any kind of service. So unprofessional and not courteous of people's time! Don't come here! Zero stars hands down worst facility I've been to in Arizona

This the location on 5717 East Thomas Rd. Let me explain about a one star. The dentistry is…read moreexcellent. However, there's an office manager. Her name is Taby. She's rude doesn't care about families due to the lack of listening skills. I am a guardian that was told i cant bring my child for a procedure she wanted the biological Dad present. And they certainly don't take care of the proper insurance procedures. And she's not an apologetic human. She made a big mess of our nice visit at the Dentist.

I actually loved going to dr Patal and had an apt booked after finally getting vaccinated. When I…read moreasked if the tech and dr are as well I was told "they don't ask" I get the privacy angle sure but when I called other dentists they had non problem assuring me that my dr and tech were indeed vaccinated and taking the safety of their patients seriously The receptionist acted like i was the first to ask this question and once I cancelled she was not very friendly. I made an appointment at all smiles who's staff is indeed vaccinated and didn't hesitate to assure me I won't be bringing covid to my 88 year old mother. If I can't rely on my dentist to have policies in place during a pandemic then I just can't put my faith in their abilities.