I've always had great service here. All the dentist have been great, knowledgeable and helpful. The quality of product and service is top tier. read more

There prices. Apparently $3000 in medicare dental insurance isn't enough. What is a 70 year old woman supposed to do?

With new insurance, I made cleaning appts for my husband, 18 year old & myself. The person on the phone never stated that the appts would each be a "consultation" with xrays and then you had to come back in for the cleaning. Ridiculous. Since when does a dental clinic need to do consultations? My husband caused a scene, they cleaned his teeth. My son went to his appt and they cleaned his without question. BUT then they sold him a $100 electric toothbrush, telling him it was "part of the cleaning" and he owed the balance, and he paid. Aspen would NOT take it back even 30 min after my son's appt once he got home. Said I had to return it to Braun! It took me about 6 months to send it back to Braun and finally get reimbursed...with a Visa gift card! For me I went in and I had to insist they clean my teeth that day, they did, no issues, they were fine. I went ahead & did the fluoride treatment, and so did my son at his appt. This was an additional $46 EACH. They did not tell me that there, they did not charge either of us at the appointment, and I ended up getting an invoice in the mail about 3 months later, one for each of us. I paid both. Since then I get another invoice for the fluoride every single month for each of us. I called, they told me to disregard. But here I am 11 months later with yet another invoice for my son! It's ridiculous. I will NEVER go back to Aspen, they are a scam! read more

I have bad experience what they did I have waiting my appointment a week the day my appointment before I go I called what time my appointment they said yes you have appointment today but computer rewrite tomorrow for that reason you can come as walking and you will wait 3 hour what I understand was they give my appointment some one else and they put me tomorrow I c see n trust kind those people when they cancel the day my appointment what they will do while they doing my service thanks god when I see the review one off them was while the doctor doing her teeth front desk come and they had conversation while patient laying down I get angry when you guys move my appointment but I didn't regret when I see reviews god loves me read more

I've been a patient at this Aspen for a few years now, and they are always friendly and professional! They've done my crowns, fillings, and whitening treatments so far. Niki (my hygienist) and Dr Tam Le did a great job in helping with my newest crown. Chris at the front desk was instrumental in getting my financing figured out for my procedures. read more

The type of care the dr. Tam Lee helped me with my teeth was amazing and Vanessa did such an amazing job ever the office also helped me with my payment plan. I'll be back for sure. read more

I went in today for a cleaning. It was a fast visit 40 minutes instead of the usual 60. After cleaning teeth first, she poked into my gums which hurt a lot. My mouth was filling with saliva the whole time which I was swallowing! She kept on saying " open your mouth wider" with an attitude even though she said please a few times. She mainly polished the upper teeth and slightly on the lower. So I won't go back an would not recommend this location to anyone. read more

I went there on a Saturday as I had a gum infection. They did almost nothing to treat the gum infection but insisted on full X-rays. The next week I get an estimate for the additional work Dr Le recommended that I do. (Over $4,000). I went to my usual dentist a few weeks later. I did not need additional work. I will never go back again. read more

I had scheduled an appointment 2 months in advance for May, 8th 2024 for 3pm and it was canceled same day without notice. I call the day prior and same day to confirm and straight to voicemail, no call back from the dental office. The team members have no sense of compassion nor empathy for customers. I advise future customers to avoid this location as they will not uphold to there policy standards. Garlen, you need to ensure this gets over to HR ASAP! The professionalism from this office lacks tremendously, I am quite surprise how this office even retains its existing clients! You bet I won't be returning to office!! read more

I went in as a new patient for X-rays, a general checkup, and subsequently a cleaning. The staff were friendly and never kept me waiting long. I think this is the first dentist who actually explained some teeth and gum health basics lol! The office is clean and their equipment appears well maintained. I wanted to leave a good review here for anyone looking for a new dentist, don't be put off by the bad reviews read more

this place SUCKS. First of all my first visit I didn't even get a cleaning. I had to go back later that same day. which honestly wasn't a big deal. but they make you pay IN ADVANCE. They wanted me yo pay almost $1000 before we even talked about scheduling. They also are very aggressive about the financing options. I said no at least 4 times before they finally stopped asking. I went for another appointment today my 3rd now for fillings. I waited an hour, after being told the dentist was behind. first of all they only have 1 dentist that does fillings. So no one else can help if they get behind. They knew he was behind too they could have easily called me and told me to come in later but they they made me wait and guess what? no appointments after today for like the next week. Avoid this place at all costs. read more

They are slow and didn't color match my crowns and they over charged me because they knew I had insurance. i called another dentist and they said for that price they could have done more work for less. They are a rip off and I would not bring my Dog to these people. read more

I have no clue why low reviews! Aspen dental at this location has been nothing but excellent in the service they provide. I'll admit I have extra Tar on my teeth that I was ashamed about.. the hygienist here make you feel so comfortable and are even eager to clean your teeth for you.. you really can tell they love what they do! I'm getting the zoom whitening done and the office even had a discount applied that saved me over $280 .. I didn't even have to ask..they deliver ...I'm happy to leave this positive review for them! read more

I called today to set up an appointment for two extractions. I'll be honest the lady that helped me was absolutely nice, but she was not of her information. She told me for extractions. It would be $210 for each tooth. And then she told me my appointment is at 7:30 which seemed fine when I got a call from the office saying that my appointment was at 7:30 but there's no guarantees I'll be getting in at 7:30 could be up to about two hours after. . I then told the lady my appointments at 7:30. I have other appointments I have work. I need to make sure this is done. She goes well that just depends on who else walks in the door. That didn't make sense. she also tried to get me to finance so that I can get my extra extractions. I told her I'll be paying cash. she then proceeded to tell me the average price for an extraction is $435 per tooth. her that that's not what the up the appointment said and she said well she was wrong.. I then told her that both these teeth are bothering me very much and she said well. Tomorrow is just the appointment and x-rays and we won't be extracting anything. That's completely different than what the lady said. When she set up the appointment, she said they would be doing the appointment x-rays and the extra extractions. Honestly, I would not recommend this company to anybody. I got off work today at 3:30 PM and today is April 22, 2025, I ended up finding a place by the name of North Valley dental on seventh Street Bell Road and what's amazing about them is they got me the appointment did the x-rays and pulled both the teeth right now I'm sitting at home. It's 5:08 PM same day and I feel absolutely amazing shout out to North Valley dental for doing their job correctly and I thank them for their help. read more

STAY AWAY!! It's common sense you want to use your insurance in an adequate place where they take care of you. This is not the place. They will see you till your bank is empty. They will charge your insurance for X-rays and oral inspection then scare you about your condition to later hit you with expensive treatment that is not needed( upscale). If you reject the services they will deny to even clean or deep clean your teeth. They will recommend multiple visits that are not needed. Save your hard earned money and insurance. Go to a non chain Scam free place and take care of your teeth. Aspen detail is fairyland with make up things that you do not need. Read reviews online and ratings, you'll hear the same that I'm reviewing. Also to mention, sales lady is money hungry and will pressure you to buy. Feels like a time share presentation. They get mad if you don't pay and won't even get a clean or deep clean read more

If you're looking for a new dentist, GO TO ASPEN DENTAL! Especially this location and request Sandy as your hygienist, she's amazing! I'm terrified of the dentist, almost cancelled my appointment out of fear but man, I'm so glad I went. Sandy made me feel comfortable and walked me through every step, she even took the time to educate me on the correct way to brush and floss. We need more hygienist that take the time to explain those things, you'd be surprised to find out we've been doing it wrong this whole time! She's very thorough, my teeth have never felt so clean! I can't believe I'm saying this but I'm looking forward to my next dental appointment. read more

Had a poor dental filling done by dr. Zeng to fix my chipped tooth that had an old filling break off.. I can feel a crack between my real tooth and filling also very poorly shaped I expressed to him I don't like the way he shaped it and he got annoyed saying my tooth was crooked to consider Invisalign.. I have old photos showing what s wonderful shaped filling I had done when I was 10 that broke off at 23!!! will not be returning... I literally left in tears on how hideous this tooth looks I would of rather left it chipped ... will be finding a new office... I included a picture from 1 year ago before it broke off just look how normal and even it looked before this POOR JOB read more

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When I visited Aspen dental about a year ago for an emergency extraction, I had a reasonably good experience. The one question that I had was that I was told when I went for my noon appointment that I had to come back for the extraction at 6:00 p.m. . That seemed really unusual to me, but because I was in pain, I came back for the appointment and I got the extraction successfully. I discovered today that if I try to schedule an appointment online it schedules me as a new patient instead of an existing patient, and when I asked why the existing patients have to call an office, the person I spoke with didn't really have a good reason. Their response was that I couldn't see what they were doing on their side and that their schedule was complicated, but that doesn't make a difference. I don't like the fact that they make it easier for new patients to schedule online but force their existing patients to call an office. It should be as convenient for everyone to schedule an appointment online. Most other offices do this. So I'm leaving this review in the hopes that Aspen reads it and maybe make some changes in their policy. If they do not, and they don't up their customer service, I may go elsewhere. For now I'm going to keep my next appointment. read more

The corner of my tooth was chipped and I went to Aspen to fix it. Going into my appointment, of course it was known that I'm pregnant but they decided to do a fill. The tooth chipped a month and one week after getting it fixed, however instead of it just being the corner it was the bottom half of my tooth. About two weeks later the same tooth chipped. It seems like I am not having to eat soft foods because my tooth was not fixed correctly. I was advised by two other dentist that because it was my front tooth that has been chipped that I should've been suggested to get a crown rather than a fill. I am now having to come out of pocket more to have something fixed that should've been done correctly the first time. I would not suggest/recommend anyone to use Aspen dental due to this particular experience. read more

Aspen Dental - Phoenix, AZ - Arcadia - Oral Surgeons Near Me - Phoenix, Arizona

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I honestly would not recommend the business they do not know what they are doing they will nickel and dime u to death it been 7 months and there not done read more

Horrible Aspen dental arcadia location do not go there- choose another dentist - the office staff manager Valerie and her 2 assistants Zoey and Jasmine are rude, want to argue, unprofessional could care less about customer service and what the patient has to say. There used to b a different office manager there when I first started as a patient, he was great- but these 3 managers are like dealing with clowns at a circus...passing the phone back and forth and then listening to each other conversations I was having with each manger, and my issue was over a cleaning that I told these 3 managers was not a perio-maintenance the hygienist performed a regular cleaning on my teeth and I was charged andy insurance was charged for a perio-maintenance cleaning. I wanted a credit on my account if 42 and was told absolutely not I could come in for a touch up- now what on earth is a touch up ? Like a chipped a nail and going back for a touch up...I told Valerie a business can not bill for services not rendered and it is fraud, I asked to speak to the regional manager and was told no not going there whatever that meant. So 3 managers and not one could solve this complaint other than telling me we r discharging u from Aspen dental...well my whole family that goes there will b discharged as well, patients should not have to deal with such shady business practices. Also if u still choose to use this location after reading my review don't bother calling there customer satisfaction 888 number be cause I did and was told well we can't take ur complaint because it no longer a Aspen Dental patient- how u like that laughable...this location won't last long with the people running the show in the office... read more

I just learned that my visit where I was seen for 10 mins after sitting 1hr+ to be "scheduled" for another appointment, closest time was 1 month out, after waiting for that month to find out that day was overbooked and can't reschedule till after the new year, yeah that cost $241 dollars. and the only reason I learned this was from a creditor talking about delinquent payments ????? take the tooth pain, it's far better than what's in store dealing with these Id 10 ts read more

Terrible service for first time patients. Front desk doesn't acknowledge you when you walk in unless you're complaining about a bill and when they do it's while they're on the phone at the same time. will take 30 minutes just to be told there's "no rooms ready" when you're the only one in the lobby. Not a place to find a personal dentist just a conveniently located waiting lobby. read more

Wow what a bunch of uncaring idiots! After going there for about a year was just going for a simple cleaning and they tell me I have to update my medical history, ok just click ok to all the stuff I had already gave them...NO have to redo a mountain of questions, which I have a bunch and PTSD in regards to all of this. After telling them I can't complete any more I was shaking and sweating they told me the computer ate all my medical history and before I have my teeth cleaned I need to complete the form. I could not and just had to leave. Medical professionals should know better than to push people with diagnoses that are trauma based. No caring just where's your money! Never again Aspen Dental on Bell road! read more

Avoid this location at all costs. I went here for an initial appointment, which was a nightmare to schedule because they have a call center that apparently doesn't make actual appointments, but will tell you you're scheduled. Once I finally had an appointment, the front desk lady went over the costs and tried to sell multiple items to me (electric toothbrush, toothpaste, mouthwash, etc). I said I did not want the toothbrush, yet they kept it on my invoice. Once the hygenist began cleaning, she used a laser device and did not mention at any point that it was an extra $180. When I returned for my next visit for fillings, they tried to charge this amount, then after I said I was never told of this charge nor did I consent, they said they would instead switch the charge to the toothbrush amount (that I never got/wanted because I already have one at home). I called the customer service aspen dental and was able to finally get a refund, however the office manager was extremely unprofessional in this discussion and had a bad attitude. It took 2 months to get this refund, during which I received additional bills from Aspen about care I never received nor consented to. I would not recommend this location because the staff is unprofessional and does not have your best interest at heart. This is truly a business where they want to sell you items and earn as much money from you as possible. If you are looking for high quality dental care, I would suggest Western Dental across the street. read more

First, get some office personnel who are not rude. Second...I am a paying patient with dental insurance. My bill with you gets paid on time by both me and my insurance provider.... I called to make an appointment to continue getting work per my plan, and your office staff informed me I would have to pay nearly $500 just to book an appointment??? WTF? Needless to say I will find another dentist. Your practices suck. Chandler, Arizona Aspen Dental read more

horrible to charge me 5000 then charge 10000 after wanting to return my bottom teeth look like diseased gum showing between teeth cant ever get in they ripped me off and my teeth look bad im embarrassed to smile if they don't refund my money im calling corporates and BBB do not go there surprise here now you owe 10000 more for shitty ugly teeth I can even smile takes 2 weeks to get in read more

Aspen Dental - Phoenix, AZ - Arcadia - what i got and a bill for another 1000 - Oral Surgeons Near Me - Phoenix, Arizona

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I have nothing but great things to say about this office. I was able to be seen as a new patient quickly, the staff was very helpful and the Dr. was personable and explained everything. I listened to the staff and the doctor interact with each other while I waited and you can tell they respect each other and make a great team. I will use Aspen Dental for my future dental needs. Thanks for being awesome. read more

The only reason I am giving this office two stars is because the actual dentist are great. However, the rest of the office staff I can't say the same. They will cancel your appointment and say they will call to reschedule, they never do. Do not get Care Credit, because you can only use it for future appointments or the day of. Not only did they try to balance bill me (charge me more than what the claim processed for) but I had to explain the claims to them. Took a couple months before they had the accurate total due. Then I'm trying to pay, after calling and being told I was approved to use the care credit by the finance team. Then the front office told me I can't and nothing stating that I could. There is no communication, and now I'm over doing my lunch trying to pay a bill. Waste of time and money. Go somewhere else. read more

I would like to warn any military veteran to please find another dental clinic to go to because this is not a good place for veterans that serve their country. When Aspen Dental was treating me, I was what you would call a functional alcoholic. I went to them to have them pull one tooth that was bothering me. Knowing that I was intoxicated, they told me that the affected tooth had affected other areas of my mouth and they needed to pull all my teeth. I was not in a sober state of mind, but I need the tooth pain to go away. Through my research into my dental insurance, I discovered that instead of pulling the one bad tooth and getting paid for that service, they pulled all of them and billed my insurance so they could get paid more. The extraction of my teeth was done so badly that today I am struggling to get implants due to poor bone structure. I am seeking legal advice to get this matter looked into further. STAY AWAY read more

On 1/4/2021, i went into Aspen Dental to have 2 teeth pulled. All in all the service was good, however after getting my teeth extracted, one of which was broken, i was told that my medications would be sent to my local pharmacy of choice. Well after waiting 10 hours the day of my surgery, I was told that the prescription was never sent! Then, my wife called for me being as I was and still am in the excruciating pain, and they again told her that my prescription was sent to my Walgreens pharmacy. So after waiting another 4 hours, I still have not received my meds. I again called this morning, 1/5/2021, and spoke with the receptionist who stated that there was nothing anybody could do about it because the surgeon who extracted my teeth was unavailable. I am scheduled to go back in February and with this experience, I am seriously starting to second guess it. The amount of pain I am in right now makes bo sense and shouldve been fixed by now. I would seriously think twice before getting teeth pulled here as they have left me in sooooo much pain without any help whatsoever. read more

Aspen Dental - Phoenix, AZ - Arcadia - Here's a picture of the 2 teeth. After getting these removed, you can imagine the amount of pain my jaw is in. - Oral Surgeons Near Me - Phoenix, Arizona

This place will OVERCHARGE you don't go there. There's a reason why they have such a low rating for such a big company it's sad. I waited 2 hours before I was seen not to mention they called me that same day to see if I could come in earlier. And to top it off they quoted me 3K for 3 wisdom teeth with insurance. Oh and I got a bill sent to me and I called asked to speak to the manager and the girl never sent me to her and just said ok she is busy but she said we will write that off and then 2 months later I get another bill. Just don't go there please it's not worth it do your research before you go to such a place that will just scam you. read more

1st experience: I scheduled an appointment for a cleaning, and it took well over an hour for the dental hygienist to get me. When questioning the receptionist if I should just reschedule, she said, "no, just wait a couple more minutes." They could've easily informed me on the situation. What's the point of pre-scheduling an appointment then? Was offered no apology for the delay either. 2nd experience: I went in to get a couple of fillings done. After waiting for about 30 minutes, I was taken back to have the procedure. I was given Novocaine shots and the drilling began. Half-way through, the dentist left suddenly, explaining nothing, and leaving me with blood, saliva, and tooth shavings filling my mouth FOR 45 MINUTES. He comes back and has to numb me again at this point, almost finishes the filing, and yet again, leaves me for another 30 MINUTES with a mouthful of blood, saliva, and tooth shavings (I WISH I could make this experience up). I asked him why it takes over an hour to complete just a couple of fillings...his response is, "It is what it is. Sometimes you just have to wait." No accountability, no explanation, no apology. 3rd (and hopefully final) experience: No one had asked for my updated insurance after the office had been closed for about 6 months due to COVID, so when I came in to get my 2nd cleaning completed (which had been scheduled back in March and out-of-pocket expense already paid for), they didn't bill my insurance for the cleaning or fillings until the office opened back up, at which point my insurance had changed, so now they're expecting me to pay for the entirety of service out-of-pocket without any insurance covering it. read more

I saw so many terrible reviews before going to my first appointment so I was pretty worried I'd have issues but I didn't. The front desk was super helpful and the doctor was very helpful as well. I'm 27 weeks pregnant and went in because my wisdom tooth decided to pop up and cause me so much pain. They did an X-ray & the doctor did an exam and gave me a referral to a surgeon but he also gave me advice that I thought was helpful. Overall I had a pretty good experience. read more

Please read this before scheduling any service at this place! I went there for my yearly exam and of course was recommended to do their "special teeth cleaning" for $1600. I asked to do regular hygiene cleaning and they refused to do so. But the worse part is that apparently I had root canal infection that was captured on the X-ray, but they didn't even mention about it! I went to other places with their X-rays and was told about infection. Also I got regular cleansing done at other place. Such unprofessional scam please. Please avoid! read more

Do Not, I repeat Do Not go to this place. The "dentist" did a filling on me and my right side of my face is swollen , black and blue. I have been unable to be comfortable. I am not feeling well and I am going to see my doctor today Monday 3/27/23. The office does not answer my calls and I have no other option but to call the police and file a report. This is assault!!! read more

The staff at Aspen Dental at Thomas & 44th St. are amazing. They did what they said they would do, are patient, and, help a great deal with billing and insurance. The doctor was very thorough and kind. Enough so that I didn't hate having a root canal. Their prices are competitive, the office is pleasant and clean. read more

Same thing happened with the insurance not covering the cost. I am already going to speak to a lawyer about them. Let alone they sent my unpaid balance to a collection agency. I did reach out to them to solve it before it was sent to collections and then never called me back. Terrible office and finance staff. Don't trust them on what they say they will cover. They are over charge you as well. read more

Classic "bait and switch" operations. Both offices I have been to are owned by one dentist-but you have to see other dentists. At first, I went in to see about new dentures as my older ones had broken. Went through all of the usual sales pitches as originally the new dentures would only be $399.00* each-as they so proudly advertise. Of course the bottom tier dentures are just about worthless in function and cosmetic. Ugly and absolutely no warranty. Do yourself a favor and save your hard earned money. I am a Disabled American Veteran and can hardly afford $2,800.00 for new dentures-mind you my old ones still work very well. Pressured into the deluxe, top of the line, 7 years worth of warranty, etc. etc. $2,800.00 later and waiting for an hour or so the process begun. While waiting, the tech took my old dentures and returned the broken one repaired and seemed good as new. If I had known up front that they could be repaired, I would have never allowed myself to be pressured into new fancy dentures. Should have walked out at that point, but had already signed the agreement. Thus begun the nightmare.... After several appointments to try this and try that and adjust this and adjust that-not to mention about 3 weeks of extreme pain from the new glorious dentures, they were finally adjusted to where at least I could eat. 2 days ago, a tooth broke from the upper denture. Unreal. I called the office near me-owned by the same dentist that sold me the glorious new dentures-as they are so happy to have to come in-and was given the run around that I would have to pay $55.00 to have the denture fixed. Now, mind you I bought and paid for the most expensive dentures they have with the 7 year warranty, blah,blah, blah. When it comes time to honor the warranty you will get the run around about having to pay for a visit. Unreal. They also claim a "money back guarantee"..... Good luck with that. I also plan to file a complaint-as I am most sure there are many-about this business called Aspen Dental. read more

This place will tell u one price and then when The service are over ur ins says we don't cover That which was never told to me! So their trying to get me to pay 292.00 for 1 tooth pulled!! So I would advise not to go to this location billing is always inaccurate!! read more