This community has by far the best property i have lived at in a very long time! We recently got a…read morenew manager (Ajhanique) and things have been so luch better. Before there wasnt a point of contact but now the first face you see if its not maintenance who is also amazing, is her and she greets you with the warmest smile! They know every one of their rsidents by name and not unit number. That should say a lot !! Can't wait to renew

10/10 will never recommend, they are not open on weekends not even a Compromise with a Saturday…read morebeing open. Then they never answer the phone and or emails. when I called I get forwarded to voicemail EVERY TIME! maybe you'll get maybe a text back. I find this very unprofessional. We were not informed that everything is online, had drove all the way up there to see a unit, do paperwork and maybe move in by the weekend. This is still not an option because no one would be there to hand you a key. I get needing a work life balance for you employees but this is ridiculous! A Leasing agents job is to sell units and here they do not know how to accomplished this. They do not lay ground work for a positive Business and customer relationship. I'd say a used car sales men would be better at accomplishing that then this place is. So happy hunting this place is probably not for you.

These apartments are incredible for the price. Beautiful kitchen and living area. Huge balcony…read moreright off the master bedroom. Love the amenities and all the specials for the dogs, like the doggy spa! Maintenance and Property management work hard to keep tenants happy and safe.

I lived here for 2 years, and I loved it. They set my standards high in terms of a living place and…read morestaff. Ken (maintenance) was amazing and always so friendly to chat with. Anytime I had a service request, he was so quick to be on it, usually within 24 hours. The apartments feel new, they are so clean and pristine, and the appliances were great. Views of surrounding Castle Rock were beautiful, and the property was kept so clean. Neighbors are nice, respectful, and quiet. The staff is great with snow removal and getting everyone what they need. I couldn't recommend this place enough, I will miss them so much.

I just wanted to give a shout out to Chips our hot water heater on Easter morning he said he had…read moreto go to church and then he would come back and replace it and he did and let me tell you something you cannot buy humbleness. Chips has been here very long time and I wanted to be sure to say he deserves a raise because you cannot buy humbleness. thanks again, sir Chips you're the best.

Charged for features that were never ordered by the disorganized office staff for my move-in for my…read moreSmart Apartment, advertised features that were never intended on being offered for use to residents at move-in. Grounds are COVERED in dog feces and staff does not respond to multiple emails regarding the biohazard waste and the effects to residents. AND they continue to show prospective tenants apartments that overlook the poop on the ground floor in direct view! To charge people thousands of dollars to live in a biohazardous waste land? What a joke. Maintenance is drowning in hundreds of work orders and the assistant is a liability that defines new legislation in her own terms. Beware and know your rights.

My and my partner moved here in November and it has been one of the best experiences at an apt…read morecomplex by far. Sylvia and Noah are amazing! They're always kind, caring, and easy to talk to. Anytime I've had a question, concern, or even just an idea, they've taken the time to really listen and help however they can. Maintenance is also fantastic -- requests are handled super fast and everything gets fixed quickly and professionally. It makes a huge difference knowing management truly cares about the residents. They all help make this a great place to live, and I really appreciate everything they do! 10

Silvia has always been great to work with and is always so kind and caring…read more The past two years here have been great especially with her customer service.

Great experience so far. From leasing to moving in. Alyx and Drumlin are both very friendly and…read moremade our move process really easy. They placed packages in our new home for us before we arrived that came early and made the process simple and stress free. This place is close to many local eateries and by the light rail which makes it easy to get into the city. Also very pet friendly. I would recommend it to anyone and we looked at a lot of places before making this our home. Thanks Camden Team! I look forward to updating our experience as our residency continues.

The apartments itself are very nice but there are several reasons for the negative review. I have…read moreseveral pictures to support the review and will post them on yelp as well as apartments.com -Smoking everywhere. Cigarettes and weed. Cigarette smoking will take place at the entry and exit of the garage entrances so have your windows rolled up always! Smokers are friendly but it constantly reeks of cigarette smoke. Hallways always smells like weed. Residents smoke along the property sidewalks and grass as well. -Balcony compliance is not followed here. People have anything and everything on their balconies. It's a bit tacky. I've lived at other properties where it was beautifully maintained, this one is very different. People routinely dump water off higher balconies which lower ones feel the effects. -Others cannot respect personal property in the garage. Whether it's drawing on a dirty car or taking something sharp to scrape off stickers on your car. there have been several instances where people had their car broken into, motorcycle stolen, and I had a sticker scraped off my back window. There are no internal garage cameras. There are allegedly cameras at the front entrance but I am unsure if they work. -There are several steps throughout the property making it not so ADA or dog friendly. the back area, front area, and pool gates are the only areas with ramps or flat. It's really not for those who cannot do stairs. Only 2 elevators that are not that big. -Lots if sketchy people at RTD station next door. There are constantly Douglas County Sheriff being called for suspicious people, breaking, or rowdy kids. BEWARE. We were walking her dog on Night two after moving in and a deputy asked if we saw someone with a knife.....ugh. -Dirty trash areas! Grosssss. Where it's the recycle areas or trash cutes, it's always littered with trash and cigarette butts. It's horrible, especially in the middle of a pandemic. It's horrible adults cannot clean up after them selves and it's definitely not the responsibility of the apartment complex but they do nothing about it. They continue to let residents carry-on. -Staff is very polite....but passive. You can tell they do nothing to hold people accountable. Seems like they just go through the day to day motions. They don't seem to care about making your living experience great, they cared about getting our money. We eeee truly disappointed with our experience here. We are living out of a hotel because of this property. There are several others moving out this week too as they were not happy as well.

Excellent office staff, they have addressed and resolved a few situations for me. The staff members…read moreare kind and honest, putting themselves in the shoes of those they help in the apartment community.

Sammy was terrific finding us a rental while we build in the area. She is a real asset to this…read moreAlana complex. Will look forward to moving in the first of August.

A few weeks ago, I observed or newest office manager; Teal in action. It both surprised me and put…read moreme at ease in a difficult situation. I have backgrounds in the military (Cpl., USMC 1988-1992), Law Enforcement (8 years/now disabled), and a lifetime in customer service. Ive seen a lot of very tense situations unfold, and I've seen trained professionals buckle under the pressure. On that fateful day a few weeks back, I observed Teal in action under pressure. She remained calm, cool, and collect while this situation unfolded. I cannot explain the full details of this incident, but suffusive to say, Teal handled it like a true seasoned professional. Great work!

One of the primary reasons that I selected this community is that the manager said that required…read moreentries are limited. This was simply not true. They enter apartments frequently for a variety of reasons. Residents have no privacy. Required entries may happen on weekends or during the holidays and residents have no opportunity to request a reschedule. Sometimes they give advance notice to at least allow residents to plan for the entries, but sometimes they only provide the minimum required notice even if the entry is not urgent or an emergency. They just don't care that some people consider their apartment residence a home. They don't care that some residents have families to consider. Their primary focus seems to be upgrading the facility to attract new tenants. They have zero concern for the effect of the upgrades on current residents. The management at Avalon Castle Rock has NO respect for the people who live in the community. If you're someone who doesn't care about privacy and you're impressed with the positive reviews submitted by other residents, here's one last consideration: some residents are also employees. You may want to ask how many employees live in the community and compare that to the number of positive reviews. I honestly don't know how many there are of either but I do wish that I had asked before signing a lease.

Multiple shootings and stabbings in recent years. Paper-thin walls and floors ensure you hear…read moreevery cough, step, and argument, while the grounds are disgusting and crawling with a constant (and apparently much-needed) police presence. Add nonstop dog barking at all hours, and peace is nonexistent. Be prepared to call the police yourself after overhearing domestic violence through the walls or from across the hall. The grounds are absolutely COVERED in dog poop and trash. Waste stations and dumpsters are perpetually overflowing, spewing the stench of feces and trash everywhere you walk. Abandoned furniture is left for WEEKS, making the entire complex feel more like a dump than an apartment complex. Evictions are a montly occurrence - you'll regularly see people's belongings dumped on the street for days like garbage. At night, the "safety" lights are OBSCENELY bright, blasting into apartments and making blackout curtains mandatory if you want even a chance at sleep. Parking is nothing but a predatory cash grab. You're forced to pay an outrageous fee (especially if, God forbid, you own more than one vehicle), and any car not registered WILL be towed immediately - no warnings, no compassion - because the tow truck patrols this place like a vulture circling multiple times a day. The leasing office NEVER answers the phone, and if you do finally reach someone, the staff are dismissive, clueless, and completely useless. The management company is blatantly greedy, deeply disreputable, and painfully incompetent. Tenant safety, cleanliness, and basic livability are clearly not priorities here. This place exists solely to extract as much money as possible from anyone they can.

Do you have a gas leak with in your apartment? Do you enjoy that sound of rodents running in your…read moreceiling and walls? No? Well, look no further. The pines not only won't send their maintenance team to check on any of that, they will send you an email saying "the maintenece team has already taken care of it" without even touching the appliance :) if you like them band-aid temporary fixes this is the place for you ;)

Today Two Large Dogs launched at my wife and tried to bite her. This happened in the hallway of the…read morefourth floor near the elevator. My wife and I both reported this to the Management Staff on duty today. She said that she knew the Two Large Dogs and they were very friendly and she did not believe that the Two Large Dogs would ever do anything like that. She as much as called my wife and I both liars. She said that there was nothing that they could do and she would not give us any information about the dogs owner. It appears that the Two Large Dogs are more important to her than my wife and my safety.

**Be careful of FRAUD** and the fine print. First, I was on month-to-month and they required 60 day…read morenotice to cancel which I found to be odd. Then after move-out I was charged over $400 for simply moving out. They want to charge me for CLEANING my apartment which is not in the contract. Essentially they just wanted to be paid for turning over the apartment, which is their job as a property company. Per the contract, I should only pay for DAMAGE and after I asked for evidence they sent photos which show NO damage. This was puzzling. I was lied to when I went on my tour and they said that you should not hear the trains at night. This was false and I was woken up by the trains every night. VERY LOUD and hard to sleep. Lots of construction in the area. Additionally, the air quality in the apartments is horrible and if you have allergies you will suffer. I ran air purifiers and they did nothing - I had to run a vacuum 1-2x daily for the dust. Last, if you want to live on the top floor it's very noisy. There is an air conditioning unit or heating unit which I reported multiple times but it's failing - so it shook my ceiling and vibrated to wake me up all night long. Any replies from management to this post is a blatant lie. If you check the Google reviews, you'll see how many property companies have owned this apartment complex over the years - very high turnover. Be careful.