February 24, the furnace in my apartment goes out, resetting circuit breaker doesn't help, I notify property management immediately, and for each of the three days I've been without heat in the apartment. It is now 4 pm February 27 and a technician finally shows up to troubleshoot and hopefully repair the furnace. The forecast tonight is for temperatures to drop into the low teens... Let the facts and the property management actions speak for themselves, regardless of their marketing spin. There simply is NO excuse for this, try as they may. Do yourself a favor and look elsewhere... read more

They completely ignore my calls and emails. They have zero accountability. They have removed many negative reviews that were on here to prevent their rating from doing down. I don't understand how Yelp is removing people's honest review of this place. It's sad. read more

As apartment homes go this property is pretty cool. You get a garage and a storage unit. It has a spacious gym, responsive management and is a well kept, clean property. The location in twenty mile road is close to everything. Parker Colorado has a lot going for it and The Depot is the location to do it from. read more

I just moved in recently. I worked with Lauren and Barb to find my new apartment. The staff is seriously so kind! I was in a semi-urgent situation, and not only did they help me find a place fast, they helped me find something within my budget for a timeframe that worked for both of us. Out of all the apartments I've lived in throughout Colorado (Boulder, Englewood, etc..), this has by far been the best place I have moved into. Especially for the price!!! It seems impossible to find a luxury apartment near the lone tree area for less than $1,800/ month. The grounds are clean. The amenities are amazing. The staff is so kind and helpful. Since the apartments were recently built, all the appliances are new and nice. Even when I toured the apartment, they showed me the exact unit I would be moving into. I really appreciated this since I had a really bad experience at my last apartment. Even after running into hiccups, they were always willing to work with me and communicate with me. In addition, I was able to get my first month's rent for free which was really important to me at the time. Although the Polly (their standard 1 bedroom apartment) can feel a little small (tiny bedroom, no pantry, no dining space area, no office area), I personally love how cozy I feel here. Even though the place is small, I still give it 5 stars because there are so many things that make up for the size. Upon move-in, the apartment was spotless. Any holes from previous tenants were patched. Fresh coat of paint on the walls. There are no paint drips or smears anywhere. Seriously, this apartment was in the best condition I have ever seen. Even though I've only been living here a short period of time, I can tell I am going to love it here. I love this complex. All my neighbors are friendly, quiet, and helpful. I see myself being here for a very long time! read more

1. I wouldn't recommend to any future resident. 2. Moved people in too quickly so it was poorly built. 3. The worst communication you will ever have to deal with. Working in customer service my whole life , this was extremely frustrating. They are quick to contact you about money, but when it comes any questions you might have about your lease or checking up on maintenance, they ignore you and will not contact you. When you finally do get a hold of them, they act like it's an inconvenience. 4. Two out of the four summers I lived there, I had ceiling problems and it always was a hassle to get this fixed. I will say the maintenance supervisor was communicative and responsive, but don't expect to ever get any kind of update from the office. I looked at damaged ceilings a lot of my time there. 5. Finally, when moving out, I gave them proper notice and also they agreed on an updated lease date on my notice to vacate statement. Yet, I am having to pay for 3 days I didn't live there. If I was expected to pay to the actual end of lease, don't agree to a new lease date. Shockingly, my email was ignored when asking questions about it, even though the email says, contact us if you have any questions about the statement. I just feel like no one actually knows what is going on or is on the same page in this office. It at least seemed that way when I called the office and spoke to two people that had different answers. 6. The only pros are the location and the fitness center. 7. This is my first time leaving a review for any company. I felt it was warranted. I will end with, communication is key. All people want to hear is your inquiry is being taken care of, even if it's email was received. read more

The Depot at Twenty Mile has been my first residence in Colorado since my move. Before I even made the move to The Depot, Barb was there every step of the way! She was helpful and extremely informative about the complex as well as the surrounding area! After living here almost a year, she has continued to be there and supportive with myself as well as other known residents. The Depot is a wonderful, quiet, and well kept complex! I would recommend living here to anyone looking to rent an apartment or townhome! read more

I'd say most of my concerns are all based on the unit itself, and not so much the management and people that maintain the complex or live here. People are nice and management definitely knows there's issues here with the units, but they don't know how to clearly address concerns. I've lived in many different apartments in my life, some in very rough and loud city neighborhoods, so initially, we were very excited to move here because of the peace and quiet we hoped it would bring. We were wrong. The units are small, very nice looking on the outside, as well as the inside, but they were built poorly. 1st floor living at The Depot at Twenty Mile is, in my recommendation, a solid NO GO. I can literally hear every single thing my neighbors in each unit around me are doing. My upstairs neighbors, bless their hearts, had given us their phone number so we could notify them if they were being too loud. They tried their best to be as quiet as they could, but the ceiling sounds so hollow whenever someone is simply, walking. This is strongly due to the hardwood flooring on each floor and not enough padding between floors. To paint a picture, every time they walk, the doors and cabinets in my unit lightly vibrate. When I try to sleep, I can't because the walls are so thin. So I've bought ear plugs. Tough situation to be locked into by signing a lease here. The heater in the bedroom makes tremendous noise. It took over a month and a half to be looked at and fixed. Very cheap heater unit. As if sleeping wasn't already an issue with the surrounding noises. Hot water doesn't last. Plan on taking long breaks between showering, washing dishes or running hot water for too long if there are multiple people in your unit. I was required to pay for this thing called "Poo Prints" when I signed my lease because I have a dog. This requirement is supposedly so management can pin point the owner of who is responsible for not picking up their dogs poop. It was a waste of money, I've stepped in poop on numerous occasions walking around the complex. No need to charge me for something that obviously no one pays attention to. The rent here is already way more than the value. I wish we didn't experience all of these issues because we truly felt like this place would've been perfect, but it definitely didn't work well for my fiancé, my son and I! read more

Two friends were towed last week even though they are registered and pay for parking with their lease payment. Both vehicles had the proper decal displayed. When they approached escalated management they were told (in a manner of speaking) to pound sand and given the terms to cancel their lease. How is this legal? Wow... just wow. Lots of $ put out to get the cars out of hock. So wrong. read more

Been living here for a year now and can't wait to move out. When we moved in our toilet was broken and it took three days to fix, our garbage disposal was also broken then and took about two weeks to fix, then our washing machine broke and took SIX WEEKS to fix. We had a leak for months that was literally going through the top floor and into our second floor unit that took forever to fix. They kept saying the had to wait for it to rain and leak again.. The walls are paper thin and we can literally hear everything from next door, behind us, and upstairs, and anytime we've had issues, it's been really difficult to get in touch with someone/help from someone from the front office. Do not recommend, can't wait to move out. read more

Updating my review upon move out after living here almost 3 years. Both Joanna and Barb in the leasing office are great! They respond to emails and concerns quickly to make sure you are taken care of. Greg in maintenance has always been super helpful as well. They typically get to any maintenance issues quickly which is nice! I loved living here and didn't have any major issues. read more

Lived here for 6 months now. The area is pretty quiet yet close to restaurants and such. Staff is nice yet persistent on what they insist is urgent. Nice and new appliances but super small if you don't get the townhomes. Bedroom is so tiny i felt like walls closing in on me! Don't let bigger closet fool you because their is no storage space and foot room for a family of 4. Living space wouldn't hold table, coffee table or 2 couches. A/C doesn't blow very well and heater smells weird. The location in the master bedroom is strange and u can smell people smoking (not supposed to but they do anyway) or using their grill. No ceiling fans either. The washer /dryer combo so tiny. This new apartment is not worth the $. Get the townhouse or look elsewhere. read more

My husband and I have loved living at the Depot at Twenty Mile! The staff has been very kind and attentive to us. The community is kept very clean and tidy. The amenities are excellent and in working condition. Parking is easy and convenient. The vibe is quiet and relaxed. We love being so close to Cherry Creek Trail, it makes going for walks/runs/bike rides so convenient. There are so many cool places and restaurants to check out nearby. This is the best complex we have ever lived in! read more

This community has been an amazing experience for my SO and I, from day 1. The office and maintenance staff have never been anything but pleasant, and the neighbors have banded together to maintain sanity during COVID. I feel extremely fortunate to live in a community with people I enjoy and trust, of all ages and backgrounds. I highly encourage anyone considering to move here, you will not regret it! read more

I moved here back at the beginning of May, when we were at a peak in shut downs. The entire office staff and management of this property are wonderful! Richard, Amy, and Johanna have been quick to reply to requests, and have been kind in every way. They have addressed any concerns I've had in the most professional of ways, and in a heartfelt manner. Thanks for making me feel at home! read more

My wife and I have enjoyed living here since the community first opened, about 9 months now. The apartments are clean and modern and the leasing staff is friendly and helpful. Maintenance is quick and thorough to respond to any requests and the complex is well-kept. The amenities like the fitness center and pool are open again since the COVID-19 closures. Plenty of parking available. Our neighbors at the community are very friendly and the property is very quiet compared to others. Great location and there is plenty to do in the surrounding areas, restaurants, breweries, walking trails, etc. read more

This is honestly a great place! A lot of parking and really clean. Very modern too and close to everything; Kingg Soopers, Walmart, downtown etc read more

We have lived in this compelx since January and I have to say, this has been the best apartment complex that I have ever lived in, to date. From the moment my partner and I stepped into the leasing office, we knew we wanted to live here. It's a new community, and with all the challenges 2020 has given us, I would say that this has been an excellent experience. The staff that works this complex are amiable and have made sure to continuously follow up with us to make sure that we are living comfortably. The city is working on the lot right now, which is less than ideal, but with the sound insulation, it doesn't affect my day-to-day. I live in a one-bedroom that I think is the smallest that they have for floor plans, and it's perfect. The bedroom is a nice size and fits are king size bed and one large bedside table. The closet space is impressive for a shopaholic like me. We also are renting out a garage as well, and that fits all the extra items that tend to accumulate over the years. Greg has been amazing with helping us with any issue that arises- and communicates to make sure what he knows, we know. We always get an ample amount of notice whenever anyone needs to enter our home, and they do so with proper COVID precautions (i.e. mask, PPE, and gloves), which is much appreciated. What impresses me is the continued improvements that are being made to make this an amazing apartment. They could just leave the apartments how they are and never do the upkeep. The best thing about this apartment is the community itself. We have had the wonderful opportunity to connect with our neighbors in our building and all the others. That is something that is super unique and special since that is unusual for apartment complexes. Getting to know your neighbors allows for a sense of security, which can only be made possible because of the staff's hard work and efforts to make sure this is a safe family-friendly neighborhood. Thank you, staff, for making The Depot our new home! read more

One of the best communities I've lived in!! Love the Beautiful views of the mountains!! It has great amenities as well. The units are clean and modern plus the staff in the office are just incredible! Highly recommend The Depot at Twenty Mile as it's a family and furry friendly place to live! read more

I have lived here for 8 months and it has been horrendous. 3 months after we moved into our unit our washer broke. It was an issue with the motor and they had to send a replacement which was going to take about a month. The leasing office gave us a key to a vacant unit so we could do our laundry. We were told it was a secured unit and no one else would be going into that unit to do laundry or have work done (maintenance) solely because our personal belongings were there. We were going back and forth for a few weeks until I went one morning to grab and switch the loads from washer to dryer. My clothes and laundry products were all missing. We brought it to the attention to the leasing office and they said they would check with the house keeper and maintenance guys to see if they had moved it somewhere. No one had an answer and we were pretty upset because that was 2 loads of our clothes gone + all of our laundry detergent (which is pretty expensive nowadays.) They had nothing to say about that and ignored us every-time we asked about the situation. I filed a police report for our missing laundry. They said they would keep an eye out and we could keep doing our laundry there as our washer would be arriving soon. Due to that event, i wouldn't leave my clothes there for more than an hour. I would put it on quick wash and go back in 30 minute increments to switch my clothes. The next day around 8pm i went alone to grab my laundry. I would typically walk around for my safety to make sure i was alone in the apartment. This time, I walked into the master bedroom and a skinny lady ( was certainly on drugs) charged at me as soon as she saw me walk into the bedroom, there were 2 men behind her in the closet. I ran out immediately and ran home and called the police. They came and searched the apartment and said people were staying in that apartment, presumably homeless people. There was no forced entry and the door is a key fob so there was nothing to show how they got in there. Another police report was filed and again, 2 more of my laundry loads were stolen. We came to the conclusion thats who was stealing our stuff. The next morning we went into the office to chat with Barb and Joana about the situation and they didn't take it seriously at all even with the police being involved. We demanded that for our safety, a washer should be moved from the vacant unit to ours so we could do laundry in our apartment. We don't pay as much as we do to not have a washer. Joanna stated we could go to a laundry mat, which was a very inappropriate comment to make considering what we have gone through the past week. We gave a one time verbal agreement the maintenance guys could go into our apartment while we were at work to ONLY replace the washer. When we came back from work we had a new washer. It wasn't that hard to do in the first place. They gave us $250 off our rent for the clothes stolen, but nothing else. Which it should've been handled differently despite all of the things we had to go through and going back and forth for a whole month. I also have video footage of the maintenance guy going into my apartment without permission and walking around. He didn't fix anything he just roamed around my apartment looking at my things and left. Which is very unacceptable. There is multiple of my neighbors who have said the same thing, walking in while showering, etc. I have had countless negative interactions and would not recommend living here to anyone. read more

I've lived at the depot for only five months and I wish I could move out. I wasn't allowed to see my unit until move in and my rent is supposed to be $1980 yet I pay over $2100 every month due to "taxes and fees" which is ironic because thats the average cost of the rental. I'm assuming my rent was falsely lowered because of the 24/7 5:00AM wake up call I have received EVERY single day for 5 months from a construction vehicle of some sort being parked quite literally outside of my window. It doesn't end until sometimes around 8:00PM. I could probably hand them a coffee. I shouldn't be paying full price to live next to construction. On top of that, after living here for just two months, I got a new car and asked for a new complimentary parking pass. The employee told me we all have to randomly pay an ADDITIONAL $8/month to park our cars in an open parking lot now. To bring this to a close, every single package I have ever ordered besides one has gotten stolen from me here. Management is sweet and lovely, but the actual experience living here has been brutal and I can't wait for my lease to end. read more

The Depot at Twenty Mile - My alarm clock. - Apartments Near Me - Parker, Colorado

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Do not move here! There is very little parking, they don't shovel snow property, and there's constant construction. This has been the worst experience I've ever had living in an apartment, the office staff is rude, and not transparent. It took them 2 weeks to fix my fridge, all my food went bad, and finally they replaced it after I had to complain multiple times. Oh and forget going to the pool, a family sits there all day and takes up the whole space (breaking community guidelines). Granted they are nice but I'm sorry I don't want your kids splashing me or taking up the whole pool, this isn't a house, it's a shared space. Thank you management for doing nothing about it and instead joining them in their festivities! Forget having guests over as well, they are threatening to tow cars and force people to park in a secluded lot with no lighting. Imagine your daughter or wife or guests walking to your apartment because there's no parking from a dark scary lot, no thanks! Oh and forget the alternative to picking them up, because by the time you get back you won't have parking either. If you move here, I'm sure you won't find much happiness and I wouldn't never recommend this place to my worst enemy! Terrible place to live and I'm counting down the days until I move out of here. Cheers to the girl who talked about creepy maintenance, the same guy is always lurking, and I'm sorry he basically broke into your apartment! read more

This has been our second year living at this community and we love it. The staff is very friendly and responsive to your needs.

Don't live here. I have lived at this property for a few months now. Not what I expected. Walls are thin. You hear the loud winds constantly. You can hear the water running through the pipes on the wall. The AC/Heat is very loud when you turn it on. Office staff is unresponsive. They said this was a nonsmoking property and we people smoking all of the time. Don't believe all of the good reviews you read on here. Take you money elsewhere. read more

My review got deleted so I'm posting this again. My experience here has been awful the past 15 months. when I would complain about my upstairs neighbor Joanna would tell me "sorry you feel that way if you talk to your upstairs neighbor about the noise that would be harassment" she also would tell me that I should record when my upstairs neighbor was loud. I would record and send it over to her and she would tell me "i can't hear anything" when it was LOUD and clear. On another occasion BARB called me thinking I was the upstairs neighbor bad mouthing me until I told her, "excuse me? you called the downstairs neighbor instead of upstairs neighbor " she then said, "you have to deal with the noise that's what happens when you live downstairs" another occasion I got locked out of my apartment and the maintenance guy made me wait outside in the show for an hour to unlock my apartment. This was adter office hours....WHO in the right mind makes someone wait outside in the snow over an hour?! I called to ask when he would get there and he said "I will get there when I get there. Go sit in the office." how was I supposed to sit in the locked office when I didn't have a fob to get into the building?! When he got there he swung open my door hard gave me an attitude and walked away. Luckily my camera was able to record the situation that I had in kitchen. This place is nothing but awful and they need new management. Yesterday I tried to turn in my keys and they had a sign that said , "office closed for management reasons" let's hope they don't charge me extra days for their poor communication skills and lack of professionalism. I left my keys in the apartment and sent a email to hopefully not get screwed over just like every renter in this place. Several of my neighbors knew about the office being horrible and all of them will not be signing again. read more

The longer I live here the more I realize this complex was no where near move in ready. The pool hasn't been filled, my apartment STILL doesn't have screens on the windows or lightbulbs in the fridge, the wifi wasn't set up so we were not able to connect immediately to centurylink, our AC didn't work at first, and the walls and floors are damaged from what we presume to be the builders. The calking was done sloppily, outlets were installed unevenly, there were dents in the doors, and door hinges put on crooked, etc. The apartment wasn't even thoroughly cleaned before we moved in - there were oil stains and hair left in the bathroom and kitchen drawers... There is a piece of wood on our balcony that was just pulled off of the door hinge that still hasn't been reinstalled. It is safe to say that more things went wrong than went right. The maintenance people have to continue to enter our apartment to complete repairs and tasks that should have been completed prior to move in. The master bedroom is also very small. The only saving grace is Amy, our leasing agent. She has truly tried to do her best to make our move in experience smooth, however many things are out of her control. read more

I am writing in response to the young lady that had maintenance enter her apartment without knocking first. The same thing happened to me on Friday 6/5/20. I was aware of scheduled maintenance happening either Friday or Monday. However, there was NO warning knock prior to the door being flung open that morning. I was startled and felt very uncomfortable. read more

After having moved annually for the last 8 years, I am ecstatic to say my lease at The Depot is the first that I will be renewing! I have found a home in this place, and have had nothing but delightful experiences with both staff and community. The leasing office is manned by confident, capable, and downright delightful individuals who have never once failed to expunge concerns or put a smile on my face. The units themselves are without a doubt the most pleasant and well equipped I've lived in, and are exceptional especially due to their slick urban design which does nothing to diminish the warmth of hearth and home. The neighborhood, though under construction, is filled with stand up folks who do well to instill a true sense of community in what otherwise would be a simple place of residence. The abundance of friendly animals and respectful children bring a sense of family to the very air, though it never feels invasive or intrusive. Removed from the nearby major roads, there is little noise aside from occasional construction related sound which is negligible at best. Hats off to you, Depot staff, residents, and pets. Delighted and honored to be counted among you. read more

They have arrived and entered my apartment twice without wearing a mask . As I've explained to them I suffer from a lung disease and getting covid may have a deadly consequence to me. They pay no mind of it . They do not respond to routine maintenance calls when needed so you can expect to be waiting weeks if not longer to fix your everyday appliances which considering that these apartments are new and we are the first to live in this apartment there really shouldn't be anything wrong, but there are . The apartments themselves are adorable and it's fairly quiet and nice place to live but they either need more office staff or to train the ones they have. read more

After living here for several months I've enjoyed it a lot. The best part is the leasing agent Amy. She's the best and nothing but delightful. Maintence have responded to my requests quickly. The amenities have been held back by the pandemic and I look forward to seeing them open. Everything is brand new and modern. The community is very friendly. I've never had a problem with parking. There are a few cons with brand new apartments like construction and lack of reviews. Amy and the leasing office are more than happy to help overcome any problems. The staff communication is great via email, letters on the door, and in the leasing office. I feel very comfortable to walk in and ask for updates or news. I had an issue with my energy bill and it was resolved before I even asked about it. Before a schedule maintence that all homes needed I received two emails, two letters on my door, and a "thank you card" in the mail after. read more

I've lived at The Depot for about 6 months now and haven't had the best experience for most things. To start, our furnace did not work for the first 3 weeks upon moving in (mind you this was January and it was still snowing). We have also had problems with our garbage disposal and our front door which jammed leaving us locked out for over an hour in rain. For being a new building with new appliances I feel as if these shouldn't be issues especially so early on. However, The Depot staff is absolutely amazing. Amy, the assistant manager and leasing agent has been more than helpful every time an issue has gone wrong. She is always super transparent and responsive when it comes to communicating with tenants. The staff is also always super communicative when it comes to spreading news to tenants (emails, door postings, etc). The maintenance man Greg is also very nice and was able to let me in my apartment one night I was locked out. As for living "comfortably" I have had my ups and downs with The Depot, but thankfully the staff have done their part in trying to fix things that are even out of their control. read more

All these people complaining are stupid karens. The Apartment complex is great, there are always plenty of notices for maintenance, Amy is an amazing front office agent, Greg, our maintenance guy, is probably the most empathetic person who works here. All these negative reviews are just bougie people who are ignorant and don't pay attention. You ever look at someone and just be like, how? I feel sorry for whoever raised these people because they have no respect and no honor when it comes to a problem, venting their dirty laundry on the internet because they couldn't get what they want. Okay Karen... Hands down, one of the best apartment complex's we've lived in. The community is wholesome and welcoming, the pool and grills are fabulous, and everyone at the office works their ass off to get what you need done. Don't pay attention to the low score, that's just stupid people complaining about stupid things that were completely in their control. read more