Management staff at Sierra Village apartments is very knowledgeable and friendly. I appreciate…read moretheir attention to detail in keeping the property kept up nicely. The property has a community room that we've hosted events in before. This makes it easy for us to have large events with our family and friends. Sierra village apartments is also walking distance from many places to dine out.

These are very well kept and nice apartments. The on-site managers are veryr esponsive.read more

Just to clarify, everything stated here is true and accurate. It is not defaming to share a factual…read moreaccount of events. It is also not morally right to take one person's money and then take another person's money on top of that. Sometimes fairness has to take precedence over policy. There should be a good faith effort to make things fair for all renters. The unfairness of what happened to us was very disappointing -- renter beware. The timeline is as follows: the reservation was booked on January 31 and my son cancelled on February 21 -- not March 12 as stated. The stay is still several months away. We contacted Airbnb and they are currently reaching out to the host to review the situation. Unfortunately, my son was also blocked from contacting the host after the cancellation, which made it difficult to discuss any possible solutions directly. Our intention in leaving a review was simply to share our experience so others are aware of the cancellation policy before booking. The host also claimed that I threatened to write a review, which is not true -- I only wanted to let people know about the unfairness of this business practice.

Good god man! Where do I get started with Chris?! I booked a Lake Tahoe family vacation at his…read moreTruckee property. Before checking in, I sent him multiple messages, and he was always quick to respond. The home was more beautiful than advertised. The part that stands out about Chris is how clear and easy everything was. From check in to check out, every time my family asked me a question, I didn't have to message him or call him, I just looked in the binder that he left for us or I just checked my booking and all answers were there! A day after we left, we realized that we left something behind. I messaged Chris, and the professionalism of how he addressed this situation was phenomenal! My exact words after my experience with TAP were "I don't know how to give more than a 5 star review!" If you're staying anywhere near Lake Tahoe, look up Tahoe Alpenglow properties, you can thank me later.

Rats and mice infestation , that chew up your things. Management do not care. If you are a light…read moreskin white then you will get a small apartment. There are many who stay here that are not on the lease. The parking lot is full of cars of who are not on the lease. Usually 8 people to one bedroom apartment.

I should have read these reviews before booking. It really is like Russian roulette. I didn't not…read morerealize that we are booking individual condos so amenities vary. We are currently at 4056 coyote fork (ski slopes 2bd/1ba condo). Not that it matters. You don't find out what condo you're in until you're here. The condo itself is mostly fine. Good Wi-Fi. Furniture is fine. Linens and towels clean and fluffy (very nice --out of proportion with the rustic feel of everything else). This particular unit has very nice cordless mini blinds. (I recently looked into this for my own home so I know they're pricy). Bathroom is serviceable. There is no AC. My beef with this is that of the six windows in this unit, only two have screens. It's hot as hell here. In the evenings if you have the windows open--all manner of moths, mosquitos and insects come in. Last night we turned off all the lights and electronics and opened all the windows and doors in the place for a good half hour to try to cool things off. Then we closed up the screen less windows again so that crazy bugs wouldn't get in. With all of that, and all the fans running, last night was the worst night I've ever had staying at any accommodations including hostels, motel 6, best western, camping, and truly roughing it. It was sweltering AND we were getting eaten alive by mosquitoes. Honestly we would have been better off sleeping outside because then we would still be eaten alive but at least not roasted. I considered leaving in the middle of the night and driving all the way back to SF. I called the front desk this morning and there's basically nothing they can do. The front desk is North Star but the condo is managed by whoever owns this particular unit and the HOA. North Star sent their maintenance person by who was very nice and was gonna try to get us window screens but then basically his boss said he wasn't allowed to help us out because there's a dispute that's going on between the HOA and North Star because North Star feels that they're doing all the work. I asked to speak with the manager and was told that they would only be called in the case of an emergency (like a unit burning down). I understand that there are only certain things that can be done particularly over the holiday. Today is July 3rd. But when I said we would just leave early or stay at another hotel--and asked if we could get refunded the nights we haven't stayed yet--they basically said no and that we prepaid already and there's no way to get a refund. This is just unacceptable. It's 80 degrees outside and feels even hotter outside. Im here with my baby and toddler. We didn't feel ready to go camping yet until the baby was older--but honestly... that's just what we should have done. Thought this would be nicer and more manageable with young children but it's just not. Hope we get our money back because it's clear that we can't stay another night here. Update: we got switched to another condo and oh my god. It's like night and day. This one is completely updated and feels even luxurious. I didn't even realize how dingy the last one was until we set foot in here. It finally feels like we're on vacation. I'm glad that northstar was about to find us another spot because we were ready to book a new hotel. I think you really are at the mercy of whatever unit you are assigned. If we could get this unit again we would 100% come back.

You are staying in other people's homes here, so they can range from very outdated (I believe they…read morewere built in the 70s) to updated and even modern on the inside. Checkin is confusing. Hotels.com needs to make clear instructions on where to check in. It's the first building as you turn into the Northstar property. Very hard to see if you are arriving at night. When we finally figured that out, the check in process was not exactly smooth. The man seemed disinterested in helping us, so he passed us on to a woman who was nice. Their printer or computer was broken so we ended up not signing anything. They did not tell us about the daily "resort fee" which I'll get into later. Our property was actually decent. It had heated floors and a nice kitchen. Overall it was clean. Getting to the village was a pain. Although our condo was pretty close, there is no sidewalk or walkway from the condo to the village. Attempting to walk on the road, especially at night, would be hazardous. The only alternative to driving and not ever finding parking is a shuttle which is pretty inconvenient. The first night I used it I didn't know about the app so I called in and the operator seemed super annoyed. The driver and operator were both in the shuttle that picked me up and I could feel the tension. I apologized (for what I'm not sure) which eased the mood a bit. The $35, what I assume are resort fees after reading other reviews, was charged 2 days after we checked out. I could not get a hold of them since there seems to be no direct line to their front desk. Even hotels.com couldn't contact them. Hotels.com ended up being zero help and I had to dispute the charge with my credit card (who also couldn't get a reply back from them) to get the charge reversed. This charge was a shady sneaky fee that we would have been happy to pay if we were notified by hotels.com before booking and the hotel when checking in.

While the location is convenient, the office has high turn over of mangers. Poor communication…read more You'll get fined twice for a bill you've already paid. The buildings aren't secure, your own door will lock but anyone can access any floor. Packages and other things have been stolen to little help of the management. No cameras. Messy hallways, dog poop everywhere, hotel guests will steal your parking spot. When you move out, they will charge you. No matter how clean your unit is. They do not return your security deposit, mine has yet to be returned and I've heard from other last tenants they never got theirs either. They will not answer phone calls or call you back. Email correspondence is spotty and unreliable. Extremely disappointed.

Hallways are constantly dirty and smelly. Have seen multiple body fluids from humans and pets in…read morestairways. Overall it seems that a lack of staff leads to overwork of employees. Jay was a great maintenance worker and helped me out countless times so I don't blame him for any of that. He's a hard worker. Wasn't surprised that we didn't receive our security deposit back since they charge a cleaning fee no matter how clean you leave the place. Overall would never recommend the place :/

Thank you to The View for a great 3 years! We have lived at a few different apartment complexes…read moreover the years and this one is hands down the best! The staff is friendly, the area is quiet, maintenance is always quick and helpful, and they have community events like food trucks and a cornhole tournament!. We've truly enjoyed this place over the years and it's been a great place to live!

UPDATE (after seeing owner response): I haven't received any…read morecontact via phone or email from The View since this review yet the owner claims they attempted to contact me. I wanted to clear that up before someone gets gaslit into living here based on the owner's response to my experience. The cost of utilities I was charged here have still been the highest I've paid in utilities in all of the apartments I have lived in to date. I frequently called to make sure they weren't reading the wrong meter. We had moved out a month early and the utility bill remained as high as months when we did live a full month there. Also, I feel the way trash and sewer is divided amongst tenants is unfair. It was explained to me that trash and sewer was split equally amongst all of the units, this did not differ between one bedroom units and three bedroom units. So unfortunately if you are a two bedroom household you're still getting charged the same amount of trash as a family of four. I understand this is policy but I just want to warn others that their utilities will run high. As far as the fees I mentioned that are impossible to get out of. Although the fees are small the cost range depending on payment type, (ACH, Credit Card, Check) and all of them had a fee. I am personally one to try and avoid unnecessary fees and had emailed a leasing manger at the time of living there who told me that all of their payment options had fees. So if there was a free option, the leasing manager neglected to tell me and it was not an option in the booklet they provided at move in on how to pay rent. I was not given the option to walk the apartment before signing our lease but I understand how I should've asked. It should be policy to walk the unit before signing so future residents don't need to ask. My move in inspection form included many issues I had with the apartment including the scuffs, missing items, dents, etc. We did the inspection immediately upon move in. It wasn't until a week later when we fully moved that we found tampons behind the drawers of the bathroom cabinet, tampons and socks under and around the washer/dryer, bugs and crumbs on the top of the cabinets and in drawers. For the toilet concerns, I didn't know Reno was known for hard water which contributes to the mold growing in the toilet. I have never had a mold issue before or after moving into the apartment. I won't be blaming the hard water. I had to bleach clean the toilet at the end of every week to keep it from taking over the toilet. I understand you having your staffs back and admire that but I did indeed get yelled at by (I believe Michelle) when requesting a maintenance order for the black mold growing in my toilet. When I explained to her that I attempted to clean it with bleach but it continued to grow back she yelled at me that I should have never tried to fix the issue without consulting management first. Maybe we interpreted the conversation differently? After the conversation I stopped bleaching the toilet only for the maintenance guy to tell me that it was definitely black mold and to buy bleach tablets to fix it. What's the point in discussing the concerns if you're just going to lie and deny them? At the end of the day I would not recommend these apartments. The staff is not friendly and they do not care about your safety. Again, there are plenty friendlier, affordable, and cleanly apartments near UNR. Don't let these people take advantage of you or lie to you!

Their office at Northstar is awful. Most employees seem untrained, they give out incorrect…read moreinformation, have given non-working keys to guests. What a downgrade from the previous company the HOA used for front desk services.

We rented a place through this company in Tahoe this summer. When we got to the apartment we found…read morethat the blinds didn't work. Given it was the middle of summer, we couldn't use most of the living space. The company refused to send anyone to help and told us to use sheets on the windows. The master bedroom window also didn't close, this meant there was a cold draft each night and it was loud due to local nightlife. The company didn't even respond to our request for help on this and later told us they were short-staffed. We asked for a 50% refund which seemed reasonable after all this drama but they refused to even negotiate, despite acknowledging they knew of the issues before we booked. Avoid.