We knew before buying our house that we would eventually need to have a new heat pump installed…read morebecause the old on was installed back in 1995. I heard advertisements on the radio about ACTS 10/10/10 offer. That's 10 years manufacturer's parts warranty, 10 years extended labor warranty, and 10 years free maintenance where a technician comes out twice a year (spring & fall) to provide preventative maintenance. It's a great value. We also had all new ductwork installed and a few more registers added so we knew there would be quite a bit of work going on for a few days. Turns out, it was completed in one day because the doubled up a crew to get it completed. The guys showed up on time, the were respectful, hard working, knowledgeable, and polite. We were thrilled with the professionalism of Jacob, Gary, Tyler, Jorge, and John. I highly recommend ACTS.

Troy and Chris did an excellent job repairing my vent works under the house. They were professional…read moreand cleaned up after they were done with the job. ACTS stands by their promises and service.

Jake and his assistant were on time and did a thorough job in going over my system. Call no one…read moreelse!

I found Tyler and arctic air on a Facebook post. After reading the profile and looking at the…read moreimplied experience, I decided to use one of his specials. Tyler came out promptly the same day he was contacted. He also diagnosed the problem that three other Hvac companies could not. Not one time did he try to sell me a new unit telling me mine was over 10 years old. After spending too much time on my unit, he did not try to charge me extra. So inturn, I have no problem recommending this company. He knew what to look for how to look for it and how to fix anything or any problem that showed up..

HVAC Installation Review - Myrtle Beach, SC I purchased a…read morenew unit in May of last year after my old unit had clearly seen better days. It was running constantly and often relying on auxiliary power. At the time, my wife had just been diagnosed with heart failure, so it was very important to me to ensure she was comfortable. Our previous unit simply wasn't reliable anymore. The Good: The new unit itself has been excellent. It runs smoothly, efficiently, and our power bill has noticeably decreased. We also opted for the variable-speed fan, which we absolutely love. From a performance standpoint, I couldn't ask for anything better. The Bad: Our experience during the sales process was frustrating. The representative (Mo) arrived quickly and began presenting options. I had previously been told our old unit was undersized for our home, so I specifically asked for a proper evaluation to ensure we were getting the correct size system. Unfortunately, I would describe the sales approach as very similar to a car salesman--lots of reassurance but very little detail. I repeatedly asked for a full cost breakdown (unit, labor, additional components, etc.), but was consistently told, "Don't worry about it, everything is included," without any real transparency. The Ugly: After doing more research and speaking with other companies, I strongly feel that we overpaid--potentially by 30% or more. At our one-year check-up, the unit was running perfectly. However, we were told that our ductwork now needs to be cleaned. This was disappointing, as duct concerns were discussed during the initial consultation and we were assured everything would be addressed. Now it feels like an additional expense that should have been handled or clearly communicated upfront. Final Thoughts: While the equipment itself is excellent, the lack of transparency and follow-through during the sales process was a major concern. My recommendation is to shop around, get multiple quotes, and insist on a detailed breakdown before making a decision. I believe there are other companies out there that can provide the same quality equipment with better honesty and pricing

Chris did an amazing job! He was prompt, courteous and very efficient. He did an excellent and…read morethorough job of walking us through the maintenance process and explaining the results. Great job Chris!

Been using this business for semi annual maintenance. They are always prompt and very responsive…read moreand professional and never tried to upsell me at any time. My HVAC system recently quit working and needed to be replaced. Their quote was exceptional and within a few days they returned on a Sunday and after about 5 hours of work the old system was removed and the new was installed. I can easily recommend them for your cooling and heating maintenance and support. Robert the owner is very fair and professional!

Robert came out promptly and was so professional and courteous. He quickly diagnosed and fixed the…read moreproblem! I cannot thank you enough Carolina Cooling and Robert. The value of the service far outweighed the cost. I highly recommend them for any HVAC needs.

If you are looking for a dependable, professional HVAC service, Robby Owens at AirTek Heating and…read moreCooling should be your first call. Robby brings not only expertise, but also genuine care to every project. Whether it's a routine maintenance service or a full system installation, Robby takes the time to explain every option clearly and never pushes for unnecessary upgrades. It's rare to find a company that combines technical excellence with such a high level of customer service. Airtek Heating and Cooling is a breath of fresh air--literally and figuratively. L. Smalls

Quick response, and arrived on time. Friendly and up front about what I had going on with my unit…read more Recommended actions to help enhance its performance, as well as future preventative maintenance. 10/10 recommend, and I will be using him again!