One would never want to end up in an emergency room but if we had to in the future, we would hands…read moredown choose the los Robles emergency room again. We came in before the morning shift change. The staff was prompt, the noise level of the night and day shifts were acceptable, the bedside manners of everyone and I literally mean everyone was excellent. As a healthcare worker myself, you can't help but notice the small details and compare/contrast with your own experiences. I may be a touch biased towards teaching hospitals, having started my career in an inpatient rehab hospital as well. Thank you to all the doctors and nurses that helped us! Wishing you all the best in your careers! I need to give a special shout out to Shawna from registration. Not only was she transparent about billing information and expectations, but she was also personable and there were organic moments where we couldn't help but laugh together despite the event itself being stressful. Thank you again, we hope to never be in a position where we have to come back but if there's ever a medical emergency again, we will choose Los Robles!

Just porior to signing her out, doctor's were still doing only what was either medical experiments…read moreor unsurance fraud or both, i discovred they dosed her with a 3 day dose of scopolamine, a drug that "Causes" amnesia and at 72 hours more or less is well known to cause particularly in the ekderly, acute halucination and other mental disorientation, they gave her scopolamine and a highly dangerous so called anti depressant, My mother would NEVER agree to taking either of these drugs, ever. Scopolamine only for speciffic limited incident where she has expressly discussed it with the administering anesthesiologist for planed surgery, is the only circumstances when she would allow scopolamine. (Not a patch for 72 hours without her knowledge) The scopolamine coincided with hospital staff suspiciously prempting discussions of my mothers mental decline as if i whould now recognize it,,,wow these people are scum. And the doctor that readily did call to discuss my mom was the Hospice Dr they added to her case. My family would NEVER HAVE ANYTHING TO DO WITH HOSPICE AT ALL, i told them this when she was in ICU and at previous hospital visit, I diplomatically told! Hat doctor the same. I said to him, its peculiar nobody has assesed and discussed my mothers condition at all or called me with any asessment diagnosis,,yet every day they gave her zero physical therapy, Administred one unauthorized videofluroscopy to watch her swallow which was equal to 155 chest xrays, as well as other xrays and scan events. All against her will even after ICU and life threatening excuse could posibly overide personal rights and freedom. Its her body, no means no (this is america) If i suspected medical assault and abuse and just wanted to prevent it,, id say my suspicion was not unfounded after reviewing only briefly the facts in her so called treatment. My mother is thanks god eating well now and recovering contrary to the false narative they tried to medically enforce,,, best as can from their abuse, This is an edited version as yelp restricts length and i simply chopped out the top half of my review. Which had over 5000 words. I also have audio and video recording of their crimes in the ER while mom arrived Let me just say i suspect more than incompetence and neglece cevprevails in that ER especialy when they know how to structure to get insurance pay. It is in my opinion criminal and or medical incompetentce and abuse.

When you have Dr. Bawa as your hip surgeon, your care is going to be excellent, right through and…read moreincluding the surgical center used - in my case, TOSH. My experience with TOSH was smooth, from two weeks out, to attending a prep seminar, to check in, to the facility's personnel who were so good to my family, through pain control, through the good food (yes, it's true!), to the nursing care. Dr. Bawa picks his team, right down to the anesthesiologists and hospitalist, and you can tell that it's a well-oiled machine.

Following a surgery at this surgery center, I ended up back in the hospital for 4 days…read more Prior to my surgery, I alerted the OR staff of my severe reaction to adhesive (where they added it was also noted on my chart.) I was also contacted by someone from admitting about a week prior where I explained my severe reaction. 2 days after my surgery and while still admitted to the TO Surgical Hospital, I began to feel the signs of a reaction to adhesive. I had been through it before.... I was preparing to be discharged the next day so I asked my nurse to check the bandaging. Sure enough, someone had laid down a strip of Tegaderm that was used over my incision at the end of my surgery. No gory details will be posted, but the bandaging had to be peeled off in strips (my reaction had already begun) where the nurse told me that I was indeed going through what looked like the beginning of an infection. I was still released. When I arrived at home, the reaction quickly turned to an infection that spread rapidly. I contacted my surgeon that night who prescribed heavy antibiotics. Two days later I was hospitalized at Los Robles with such a severe infection, that I looked like a burn patient. It wasn't until an Infectious Disease Control doctor was brought in that it was finally halted in its' tracks. The TO Surgical Hospital applauds itself on never having a single patient with an infection. So I guess that this means they immediately discharge the patients who end up with an infection caused by their own staff? I do not blame my surgeon....he used what is handed to him from the tray in front of him. I never heard back from the TO Surgical Hospital staff. No one followed up with me to find out how I was doing. They are shown to be one of the leading centers in the U.S., but this was a mistake that should have never happened. I did my due diligence by speaking to the head OR nurse; the anesthesiologist; and the nurse that admitted me about my allergy and it was ignored. I suffered for weeks because of it and it left behind scars. The toughest part of this is knowing that they sent me home with an active infection caused by their staff. This way they could still state that they do not have any patients with an infection. At the very least, I should have been sent to their sister hospital which is Los Robles before it became as bad as it did. I gave them plenty of time to reach out to me (4 months) and it is time to warn any future patients that this may happen.

A huge "SHOUT OUT" for Dr. Marc Eckstein at Los Robles Hospital, Thousand Oaks Emergency…read moreDepartment! Dr. Marc Eckstein was amazing! I had a dislocated hip ten days post total hip replacement surgery, which is considered a medical emergency. He performed a manual reduction and my X-ray confirmed perfect replacement of my hip prosthetic. He was so reassuring with me, saying, "This isn't my first rodeo, you are in excellent hands". He couldn't have been more correct. The ER staff was amazing also. Nurse Alice N., was also amazing. Just wanted to acknowledge Dr. Eckstein and Nurse Alice! Thank you for your commitment to providing safe and excellent care! Karyn Dickinson

As a mater of legal compliance, they disregard any perception of freedom or right that you might…read moreimagine regarding your very own body and to make choices to endure or forgoe invasive, harmfull or unwanted procedures or drugs. I called 911 specifficly because my dear one (adult blood relative) was experiencing life threatning low body temperature 10° below normal (thermal disregulation), after she was already recieved from the ambulance for more than one hour,,, i myself arrived and inquired as to her body temp on arrival and now, the ER physician and assisting nurse proceded to say simply "we couldnt get a reading", I realized and feared these people dont want to help an 80 year old woman and they did not even administer "First Aid" what is first aid, every boy scout with or without Merit badge knows, blankets, get them warmer. The physician indicated they wanted to do CT scans and xrays, i informed my still conscious mother and she said NO, while still not having been given first aid. Now as her legaly designated P O A (person of authority) i reiterated and gave further instructions as to what are my mothers wishes in this circumstance. They had me removed and treaspassed from the property, then subjected my mother to massive doses of multiple (16) xray treatment sessions, They are a teaching hospital, clearly they forcibly deemed my mother a good project to demonstrate various things to their student physicians,,, After 2 weeks i was able By the grace of God able to get yer away from that horror house,, they dosed her with at least 2 mind altering drugs and tried to imply and alter my families perception of her actual mental capacity to make her own choices. The doctors even perjured theimselves and wrote false narative of events saying that "the son had to be removed and APS was notified and he was arrested" The only abuse that took place was during her being imprisoned against her will at that hospital. I was not arrested at all. Yet they put this falsehood into her medical record. Thats all the short version of what occoured,, we have evidence to support all that i refer to here. Right now just focused on the recovery from being abused and not being treated acording to medical standards or legal ethical standards. Recomend anyone avoud this hospital or any hoapital affiliated with their parent corporation.

I came to the ER back in February due to extreme nausea and abdominal pain after being sick for 10…read moredays with a mysterious GI problem. ER doc and NP had shrugged it off as possible gastroenteritis and anxiety and had discharged me home. My symptoms improved for a bit and then suddenly got worse three weeks later to the point where I was unable to eat anything without getting extremely nauseous immediately and experiencing the worst abdominal pain so I checked back into the ER Turns out I had pancreatitis and was admitted for 4 days and had the loveliest nurses and Drs during my stay. In particular I had a wonderful night nurse for 3/4 nights I was there. I'd recommend this hospital for those who are seeking emergency medical care

This facility is lacking Care…read more love and hospitality and personality would help. Terrible emergency room No compassion toward sick people

I don't feel I am getting any health care. The Dermotology department is so busy that they told me…read morethey are outsourcing themselves or giving appointments 5 months in advance. I got a temporary doctor that gave dangerous advice that contradicts what the original doctors say. One doctor talked me into surgery, then prescribed the cream that I just got off because of ill effects. I wish I read reviews before joining Kaiser because it feels like I'm begging for a doctor and health care.

Only the receptionist was nice. Do not recommend shala aldavoodi within 24 mins of not asking any…read morein depth questions or assessing me she gave me a false diagnosis. Care quality was horrible. Every time I gave an answer she had attitude and was indicating I was a liar. I did not feel heard or respected. Extremely unprofessional behavior.

Mary Health is an extraordinary skilled nursing facility that combines love, compassion and…read morespiritual enrichment w exceptional medical attention. Our family was truly blessed by the way the Sisters and Father John led and aided us on my mom's end of life journey. Her last year was filled with many joyful moments, loving friendships and the feeling of gratitude. The Mary Health community truly feels like a family. And we're grateful for the care we all received as mom transitioned to the greatest of all destinations.

Tonight the nurse helped my mom with what turned out to be, an inhaler that may have been the cause…read moreof muscle cramps and spasms, including those that might be considered "later on" after the initial effects of the medication have subsided in seniors or those like my mom who got 200 puffs by mistake at her in-patient care at Los Robles Hospital

I arrived at this Kaiser Permanente around 9:30am this morning. Checked in with the front desk, got…read moremy visitor pass and went up to the 5th floor. Went to see one of my former coworkers' father who had just had a kidney transplant. When I walked in, the nurse was changing the bag that was hooked on him, so she told me to give them a minute or two before I can get back in. I waited in the lobby and once the nurse was done, I was able to walk back into the room. Since I was there, I also went to visit one of my friend's granddaughter. She is 18 and has a lot of health issues. May God help this young lady. I would rather not disclose any confidential information on her health. The care that both of those people are receiving at this facility is SUPERB! Nurses are always caring, compassionate and so are the doctors. I, myself, used to be with Kaiser, but when I got married, we went with UCLA. Since my estranged husband, my son and myself pay a lot less for the premium. I can't say enough good things about Kaiser hospitals. All the ones that I have visited. They accept credit cards and most insurance plans. They have a nice gift shop if you want to cheer your loved one with flowers or balloons. Parking is free and restrooms were spotless clean. 24/7. Thank you all at Kaiser Permanente. When you are there, you are in great hands!!

I will never return to this location for ER, urgent care, or primary care services…read more I had an extremely disappointing experience with Dr. Neha Amin and Charge Nurse Carlos P. During my visit, I felt that my symptoms and concerns were repeatedly dismissed. I was not feeling well at all and came seeking answers regarding significant inflammation, pain, and signs of infection that were right on my face ! From the beginning of the visit, I felt that my concerns were not being taken seriously. According to the visit notes the doctor wrote , she advised she "offered me " a CBC test but yet did not do her job or care to do her job so that was a lie . no testing / ultrasound or xrays , bloodwork was performed here . Yet kaiser has the audacity to still bill me for this USELESS VISIT When I respectfully asked if another physician could evaluate me, I was told that I would need to be discharged and check back in, which was frustrating because they weren't going to check me back in which they directly told me ! I repeatedly expressed concern about my symptoms and asked if anything could be done to determine the cause of my condition. I was practically pleading with them and was emotional I was told that because I was not experiencing a life-threatening emergency, there was little else that could be done. While I understand emergency departments must prioritize critical cases, I left feeling unheard and without any answers. I was ultimately forced to seek care elsewhere. I went to Exer Urgent Care in West Hills, where I was evaluated and diagnosed with shingles. NOT COMMON FOR A 26 yrs old . Prior to that, I had only been advised by them that I had a swollen lymph node. I also have an issue with documentation in my medical record stating that I threatened legal action. I informed staff that I intended to file a complaint regarding my experience, but I did not threaten a lawsuit. I never had experiences like this at Kaiser facilities I previously visited, including Panorama City. Going forward, I will never come to this location again and will stick to porter ranch location or panorama city , they have such caring nurses and doctors !!! I DO NOT recommend this facility. Workers here have very careless attitudes and are rude !

The majority of the medical staff at this hospital were excellent. The ER nurses--Jessica, Karen,…read moreTiffany, Cathy, and student nurse Lorena--were attentive, kind, and actually listened. Dr. Ryan Shanannan was thorough, professional, and reassuring. On 2 South, Mae, Crystal, and Paige were exceptional--caring, knowledgeable, and clearly dedicated to their patients. Doctors Kim and Dr. C were compassionate, and the surgeon and anesthesiologist communicated clearly and confidently. Here comes the problem!!!!! Now, unfortunately, the complete opposite experience: Elliot from the ER phone line. Rude, dismissive, and completely unhelpful. I asked a straightforward question about possibly speaking with Dr. Shanannan. Instead of listening, he repeated the same irrelevant line about not giving out the doctor's schedule--which I never asked for. It was either a lack of comprehension or a lack of effort--neither is acceptable. When I asked to leave a message, I was told "we don't do that." No explanation. No alternative. Just a dead end. When I confirmed his name, he responded with attitude. When I asked his role, he refused to answer altogether--which raises serious concerns about transparency. Patients shouldn't have to question who they're speaking to when trying to get help. For someone in a frontline role at a hospital, basic communication and professionalism should be the bare minimum. Instead, the interaction felt dismissive and borderline disrespectful. It's disappointing, because one person like this can easily undermine the trust built by an otherwise excellent medical team. The hospital clearly has many outstanding professionals--Elliot is not one of them, clearly Elliot does not have human kindness.

My 89 yo Dad was slowly getting sicker over aprox. 10 day period. So not wanting to go to ED I…read moretook him to Urgent Care - CMH's Centers for Family, Saviers RD, Oxnard. Dr. Redding was very good and very nice. He listened to his lungs. Took CXR then said, "OK Mary! Your Dad has doubled his oxygen requirements today! (Went from 3 Liters to 6 L / Nasal Cannula or NC and still only 91 percent 02 concentration on 6 Liters. CXR looks like he probably has mild pneumonia. Only one place for your Dad to be - ED. So off we went!!! I was experiencing PTSD from ED MD 1 year ago. BUT this time only the " "A" TEAM was in ED! We had VIP service from Dietary Services to MDs. Nobody was more wonderful than Dr Vanna Parikh! She actually LISTENED! She's ABSOLUTELY the polar opposite of Dr. "Stop brining your Dad to ED, he should be on Hospice! How many times do I have to tell you to stop interrupting me?!" Himself! This visit we had two amazing Sound Hospitalists: Dr Barko & Dr Abkian. Dr Gil, Pulmonologist. Plus A- Team members of StJRMC Staff: RNs: ED: Dave G, Cory, Jane - Marie / 3 North: Michelle, Eva and Stephen, ED CT Tech: Jorge T / 3 North CNAs: Catalina, Ruby and Anna. Cat Scan Tech: Tammy, Cat Scan Transporter: Chris, Physical Therapist: Sarah, Respiratory Therapists: David & "Bree" Briana. (But all of them were very good!) Dietary Tech: Xavier. COPE Student Adam W! One Day soon he'll be an Amazing MD. Thank You to above and All the people who helped get Daddy D back home, doing better than he has in 6 weeks! My Coworkers would probably tell you that I'm very particular or picky even when it comes to standards of care. My sister, Michelle has even higher expectations but the above people more than exceeded are expectations - which is why I have writer's cramping going on in my right hand for writing all the Recommendations for awards for Exceptional Care Provided by above 19 - which also happens to be my Favorite Number. Nobody wants to take a loved one to ED but you All impressed us this visit! Thanks for your AMAZING Care!! Thanks for getting my Daddy D tweeked and home again, so much stronger than he has been in last 6 weeks or so! Mary Temple, BSN RN

Their ER took good care of me after a dooring accident. Their medical staff was personable and…read morecaring. Unfortunately, they didn't detect a fracture on one of my fingers, which delayed critical care. I had to see a hand surgeon for that and even he had a hard time seeing the fracture. I'm very happy with the level of care I received at Saint John's.

Discharge planning is VERY POOR!…read more My dad was there for almost a month for a respiratory problem. The ICU and PCCU nurses are the good ones taking care of my dad but once he got transferred to med surg - you can't even find any nurses on the floor and there was a lot of empty beds and still can't find staff. Left my dad with a skin breakdown from poor quality of care. The social worker/ case manager was not efficient with discharge planning... discharging without proper equipments at home is an UNSAFE discharge!

I was just in the er with my mom, and although the wait was super long (5 hours) everyone there was…read moreso nice. Dr. Ben was super nice and patient, Fernando from the lab, and Chris the best ER Tech. As a former employee of this hospital, I definitely noticed many changes in the system, some good some concerning, but just the fact that every single interaction was such a positive one, makes the rest of the things tolerable. Thank you to the ER team for being super nice, I know theres only so much that you guys can do about the wait times, even for former employees

I received treatment at the ER in August. The staff were courteous, professional and efficient…read more From the staff who took my vitals, drew blood, the doctors, nurses, CT scan, etc. they took great care of me. I ended up being admitted for 3 1/2 days. The fourth floor staff were wonderful and treated me kindly. And, they did a great job with difficult patients. I watched them as they had a lot of patience with them. They had genuine warmth, listened carefully and worked well with other staff when communicating patient information. Nurses: Anna, Sabrina, Dana, Pam, Fay Charge nurse: Doug, Dennis Doctors: Dr. Lopez, Dr. Boussayoud and Dr Liu CCP: Suria, Juan, Renat, Lucy Nurse: Tiffany Floater - Ricky They are absolutely top notch caring professionals!!