While I did not go physically to this location, my online ordered shipped from here. I LOVE the…read moreguitar BUT... When the guitar arrived, there were a few things that could've made for a better experience. First, the guitar was filthy covered in fingerprints, and the strings were corroded beyond use. Also, as this was a Floyd Rose equipped guitar, there was no whammy bar included in the box. And THE last straw was, after cleaning and getting it playable, I plugged in and there was NO SOUND. I unscrewed the back plate and saw there was no wire soldered to the jack. NOTHING. I bet this guitar hung on the wall and never sold because nobody could get any sound from it. A SIMPLE shipping check list of a few validations would've revealed this. I expected way better from Guitar Center. I don't think I will purchase anything online or in shop from them any further when there are plenty of local shops who will bend backward to white glove customers. Do better Guitar Center!

I had a disappointing experience with the Greenwood, IN Guitar Center that reflects poorly on their…read morecustomer service and accountability. After purchasing a used Ovation guitar, the bridge separated from the body while being played normally. When I contacted the store to ask whether Guitar Center could help with a repair or resolution, I was told they would do nothing because I hadn't purchased an extended protection plan. I was advised to seek outside repair shops and told the repair would likely cost more than the guitar was worth. I then asked whether the purchase value could be applied toward a replacement guitar. That request was dismissed immediately, without discussion, and in a tone that was unprofessional and dismissive. I am a 100% service-connected disabled combat veteran, and music is a critical part of my ongoing therapy for TBI and PTSD. I wasn't asking for a handout -- only for the store to stand behind a product that failed during normal use. This experience undermined the trust Guitar Center claims to value in its relationship with musicians.