I am very disappointed with their service, to say the least. I had my wedding at this venue. My first word of advice to anyone considering this location would be to be very very careful. For myself, until the moment of payment, Varanath (who was helping us) was being very kind, however as soon as the payment was processed his attitude completely changed. (1) Not to mention that we payed for the special effects, DJ and lighting package and he did not deliver the performance that he had promised. The DJ ended up being the technician, who did not know how to mix music whatsoever, so my entrance song turned out to play before I can walk in, and he tried to randomly mix songs, rather then overlapping organically one over the other, it sounded like a disasterous mix, composed by childen(2) There were times when there was food , however not many utensils for the guests, so many of the guests had to wait absentmindedly, and when there were utensils, there were not many plates (3) His customer service from after the payment to the end was horrible, the way he behaved with my father in law and my mother was embarsssing. He treated us like he was giving us the hall for free. For me customer experience is everything, I would rather pay a little more and collaborate with a company that appreciates my business, money along with my time. Varanath, began to argue for little things, a few days before the wedding, when it was too late to back out ( invites had been sent out) and raised the prices up even more than what he initially asked for- in regards to extra room, more guests, lighting, DJ and etc, towards the end. (4) The did not deliver the food that we had chosen from the menu, in fact they had replaced it with their own choice of food . Thankfully, all the other vendors I worked with were great, so it made up for the mess the "DJ" (technician) and Scarborough Convention Center. had made. Overall, it was a horrendous experience, the venue itself is spectacular, with the great big chandeliers, and the ballrooms, however, there are many places similar to this venue, like The Markham Convention Center, Mississauga Convention Center, Bombay Palace or the Panemonte Convention Centre, that are just as beautiful, with the same amount of money you can hold your event with a company that treats you with respect and acknowledges your big day! If someone had told me this earlier, I would never have stepped foot into Scarborough Convention Centre. So, an advice to all the brides out there, please don't take your choice of venue too lightly, you're paying 15-20,000$ On your venue, your time is precious, use it wisely, and more importantly use it with a company that appreciates your business and time! read more