Really disappointed with with business as of lately. My finance has been a loyal customer of 4+…read moreyears, and he drives 2 1/2 hours to come here to get suits for work regularly. He has probably purchased upwards of 5 suits from this business. When some family friends recommended this place in 2021, we came and had a great experience. However, on our last two trips back (2024,2025), there has been a notable difference in the way we were treated as customers. Not only did they not do pre alterations due to a "miscommunication"by an inadequate staff member but staff was beyond short on the floor and we did not get the one on one experience. Additionally, because we live 2 1/2 hours away and don't need extensive alterations we often have the items shipped (free of charge) because we live so far and are returning customers, or sometimes they will throw in an item such as a tie because of this. On this last trip back, they couldn't even ship our suit free of charge for us. So, Incognito, Where is the customer loyalty? I am sad to say I won't be returning and will find a place more local to us as a result of this. Disappointed at our (lack of) experience and what this place has become in terms of customer support and also professionalism.

I loved my suit, the price and the service provided. The process did take a long time but I was so…read morehappy with the final result and it was worth it.

My husband lost a great deal of weight and brought a number of expensive clothes to Sedat for…read morealterations. He did a magnificent job. The clothes that were altered look like they were custom made for my husband. There is no other tailor in this area with Sedat's skills.

Job done quickly and precisely, for a reasonable price. 10/10. Nice owner who is skilled.read more

My daughter does dance and we bring all her costumes to Fairport Custom Tailors to be altered. He…read moredoes great work working with delicate fabrics. Always gives us a fair price and quick turnaround

I needed a rush job on a full suit which included 8 alterations in all. He completed it in on time…read morethe following day. Morat here is also experienced in working with leather. I'll return here again.

The Adrian Jules guys recommended these cleaners and I'm glad I listened to them…read more Everyone is super friendly. They are also really up to date with technology, including their app that keeps track of order and notifies you when they are ready via app and text. They also have a kiosk for drop off and pick up available 24/7. I also believe they have pick up and drop off service to your home as well. Another plus is that they also have frequent coupons. So far they are my favorite dry cleaning experience in town.

This is the only place in this region of upstate NY area that does suede cleaning on site. Even if…read moreyou drive a good distance to get here, you'd still be getting better value than you would elsewhere (go ahead, get a few quotes). If I ever call with a question, i get a warm and pleasant response. Tip: don't expect to be in too much of a hurry when dropping off or picking up. Be a good human.

I rarely need dry cleaning services but this place made not want to get them ever again. after I…read moredropped my clothing off I had to go back twice to get my clothes. The first time I went to pick up my clothing was not ready, so they told me to come back. The second time I went to pick up the same clothes they said they could not find them..... how is that even possible? After all of that, I was told to understand and keep it moving. I paid almost 40 dollars for clothes that are not fixed the way I asked for, and that got lost in their store which took like more than a month to resolve. Would not recommend.

Friendly employees, quick turn around, great results!…read more The employee who I dropped some suits off with actually went above and beyond. My husband left his passport in one of the pockets, so she immediately called me to let me know she would lock it up until I could get there to pick it up. Thank goodness! We would have been in trouble if they didn't let us know they found it.

I have always had positive experiences here! The owner is so kind and offers very quick turnaround!…read moreShe altered my prom dresses when I was in high school and saved me from a horribly ill-fitting bridesmaid dress when I came in days before the wedding! I couldn't believe how quickly she was able to get it back and how reasonable her prices are. I highly recommend for any tailoring needs!

This is my go to dry cleaner and laundry place. Staff are friendly and my cleaning is always done…read morewell.

Great, friendly service. Professional and excellent communication. Great service. Appreciate them.read more

I brought in a top with a stuck zipper that I thought needed to be replaced. Fortunately, I…read morereceived a call saying that the zipper had been unstuck and that it was fine. I picked up my top and they did not charge me. I appreciated this so much and will definitely continue to use this Julian's in the future.

They're listing on my iPhone maps said 6:30 pm. I got there at 6:03 pm and knocked and 2 girls…read moreignored me as they walked by. I called and they answered at 6:04 and I said can I just drop off two things because I drove here, and it was 3 minutes after when I got there, and they said "no we cannot take any more drop offs for the day." The property looked gross and the customer service was crappy. Can you imagine how they treat their clothes?