NEVER TAKE YOUR DOGS HERE!!!!!!!…read more
This was the first time I've had to board my dogs and what I first imagined would be a great experience quickly turned into a horrific nightmare when I picked them up this morning. They failed to administer one of my dog's Trifexis the day it was due and Tere said it was "no big deal missing it since it was just Trifexis", "it was Christmas day a lot of dogs were on medications, so she got busy and sorry, but she just forgot". I expressed my disappointment as explicit instructions were left for medications and they failed to adhere to them as instructed. She facetiously commented, "well I can give it to him now!" She began accusing me of being rude when I promptly reminded her I have every right to be upset as a disappointed customer whose instructions left with them were completely disregarded. Additionally, they told me only 2 VIP spots were available when I first called to make a reservation (I asked to ask if they had availability for the holidays and Tere said they just had 2 cancellations in the VIP hut, so the cost would be $65/night for mine as that was the ONLY option). When I came to pick them up, I learned mine weren't in the "VIP dog hut" due to a switch Tere said they had to make (she advised they had a Great Pyrenees that didn't get along with any dogs so they had to isolate him in the VIP hut that mine had the reservation for). Instead, her son, Cody advised they slept in another shed/kennel area on the bed with him... I understand last minute changes, but the fact remains, she advised only 2 VIP spots were available and the reservation was made for the VIP spot. This was yet another service they failed to provide as was guaranteed (like them not administering Trifexis as directed nor did they give Loki all doses of his prescribed medication which I learned later). In response to the VIP "change" which they never even called to notify me of, Tere stated, "Well I can charge you for the VIP costs if that's what you want!" Yet again....another rude, sarcastic comment from this individual....blew my mind.
We got around to payment, which she had no invoice or receipt for as I requested before swiping my card and she again facetiously commented, "Well, we're not Pet Paradise!" I simply requested a receipt verifying payment, which she assured me the card swiper on her phone would send email receipt...which it didn't. While I waited for her to go inside and print out a paper receipt for me, I noticed one of my dogs (Leyna) licking at her front paw again. I had noticed it earlier when I arrived, but thought nothing of it until now when I found a huge GASH on the side of her right front paw pad, causing it to hang open. I inspected the rest of her body and found several other scrapes and cuts, but those appeared to be just from rough-housing with other dogs, so only the massive gash caused me great concern. After calling me vet to get her in ASAP, I rushed to the front door to confront them about this gash and Tere said, "Well I would've seen blood if it happened here." Mind you...we haven't even left the premises, so clearly this took place on their property. There is no speaking to this woman rationally, so as soon as I got me receipt, I rushed to the vet. I'm now home anxiously waiting for the call back from the vet after her procedure is complete. Her sedation and procedure begin around noon and is estimated to be completed around 2 or so. The estimated cost for such a procedure will be $552-667, which will be determined once they get in there to operate and see how severe the damage actually is.
This has been the worst experience and it is only just beginning for Leyna and I. If you love and care for your dog's, DO NOT, I REPEAT...DO NOT EVER TAKE YOUR DOG'S TO DANCIN' DOGS!!!!!!!
