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    Scenthound Mt Juliet

    4.5 (2 reviews)
    Closed 9:00 am - 4:00 pm

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    PetSmart

    PetSmart

    (26 reviews)

    ZERO STARS!! I had been taking my dog to be bathed at…read morePetsmart for years. Not just the current dog but previous ones. I pay to got the bath and LUXURY The luxury packages is 45$ above the cost of the bath. It includes chosen shampoo, nail grinding, ear cleaning, teeth brushing,nose and paw balm among other things. It used to take 1-2 hours (she's 80lbs) to accomplish these tasks. When I went to drop her off this past Friday I said " you guys haven't been grinding her nails and I really need that done" the person at intake said "oh that's extra did you want to pay for that?" I was astonished! How can you work a job and not know what procedures go with what packages? I said it's included with the luxury package she said oh I'll make a note ( make a note? Make a note to do what you're supposed to???). Then I said her ears have been coming back dirty and she hasn't had the fat folds of her stomach washed thoroughly. She sighed that oh you're one of THOSE people sighs and as she was taking my dog back she said we close today at 5 pm so don't be any later than 4:30 picking her up. What? The hours say close at 8 but that didn't matter her appointment was at 3 so 1 1/2 should be ok to get it done. 37 minutes later they call and say she's done 37 minutes !! 37 !!! I just stopped at the front and asked for the manager and told her all of the above information. She assured me she wanted to make me happy my dog was brought to the front nails had not been ground, I stuck my finger in her ear and it came back waxy and dirty and I did this in front of the manager,she SAW the nasty I said I was not happy and normally don't like to complain but I knew that 37 minutes was not enough time to bathe her and take care of her. The manager said she would arrange for the things to be taken care of and to let my dog go back. Unbeknownst to all of them I am proficient in reading lips due to being deaf. I saw/heard them talking about how I was just being a Karen, that I probably wanted the service free of charge, they told each other they had done the ear cleaning and had done nail grinding. I was FURIOUS. It took them ten minutes and by this time I was so angry I said I would never NEVER use Petsmart for any service. I took my dog home and cleaned her ears (picture of cotton balls I used to clean her so called twice cleaned ears following

    Went in yesterday to see the cats they have for Petsmart Charities because I've been wanting to…read moreadopt a cat. The lady I asked if she can help us or find another work who can help automatically starts off with an attitude "well how old are you? You need to be over 21". I tell her my boyfriend & my age and she throws one of the fish decor into a bucket and says "well I'll be right with you". We go over where the cats are while we wait. She opens the door tells us to sit and she'll take the cats out. There are three adorable orange kitties Antonio, Mateo and Nico that I've been stalking online & excited to meet them. She struggling to get them out and decides to just grab the litter box that they're laying in and toss it on the floor so we can see them. All three kitties are scared, nervous and crying. She tells us "I can barley touch them because I'm pregnant". If that's the case why didn't she grab another associate that ISN'T pregnant to help us? Obviously the three orange cats aren't in the mood to play or be around humans. She grabs the litter box and puts them back in there cage. I then ask if we can play with Lorrain, and she kinda huffs about it and grabs her and hands her over to me. Lorrain was a bit scared but slowly warming up. Not even 3 minutes pass and the worker told my boyfriend and I "ok I have to put her away before my boss b*txhes at me". My boyfriend and I were both taken off guard by that comment. 1. Why is there a time limit for customers getting to see, and play with these cats? Knowing that that they can potentially be adopted. 2. Why did this lady think it would be appropriate to use horrible language around us? I was so disappointed and heartbroken. Prior to this we had spent over $100 at PetSmart buying cat toys, litter, litter boxes, food, bowls, and etc. I'm so disappointed in PetSmart and their workers.

    Dolly's Grooming and Dog Wash

    Dolly's Grooming and Dog Wash

    (30 reviews)

    I am a former customer, I was working with Stephanie and was told the grooming fee for my 3…read morepoodles would be discounted for loyalty. Then another woman took over, her name started with a L, first off my total bill went up 50 bucks, then 2 young 16 or 17 girls wear grooming my toy poodles and the looked like the had space helmet on. I had always asked for a standard poodle cut, clean face and feet, top knot. I asked this woman for a itemized bill and she flat refused, so asked for the owners phone number, so she told me she could have charged me for having the dogs there past closing time. It was 415 and to this day their website says they close at 500 pm. Not a good business at all. Lousy work and akc show pricing.

    Took my Aussie Doxie for a groom and bath. Set his appointment for 9 AM. After 5 1/2 hours of not…read morehearing anything. I called to ask if Jordy was ready for pick up. He was not. When I went to pick him up, they told me he was hard to groom because he was fidgety and kept trying to roll over. Without seeing Jordy, I paid for the appointment. When they brought him out, I was in shock. He was virtually untouched. Clearly, there was a little to no effort made to even attempt to groom him. He's also shedding significantly worse than he was before we took him despite paying for a shedding treatment. Every step he takes a little ball of hair flies off of him. Very disappointed. Essentially paid $70 for my dog to get a bath and then sit in a kennel for six hours.

    Avenue Animal Hospital

    Avenue Animal Hospital

    (14 reviews)

    Forget the fact that I think their spay and neuters look like butcher-job. Forget the fact that…read moretheir prices feel drastically higher than other clinics. How about the fact that it appears they don't even do the actual medical work as they claim they do? Today I had to put down my kitten who was spayed here just yesterday. When they released her to me, she was very lethargic, and barely could breathe. Bringing her back in today, it turns out she had a collapsed lung likely due to pneumonia, and likely infection relating to kidney issues. As far as I'm aware, no apparent tests were run that would check for any of this beforehand. Additionally, on discharge, the checkup form they gave me indicated that they had checked her respiratory abilities and found no issue. It appears that they did not check for this on release though, as I suspect they would have noticed something was wrong. Unfortunately as a non-trained professional, it was just assumed to be the reaction from the anesthesia. The kitten's condition and breathing was in the same state from the moment I picked her up to the moment she was put down. To make this more frustrating, the clinic also couldn't keep her there to attempt to save her over the weekend, as they didn't have weekend staff. Instead they recommended to pass her off to an ER location that would cost $3000 a day for a chance of her to make a recovery. In the end the hard decision was made to end her suffering, despite her short life lived. Of course there's really nothing the public can do, as the wonderful animal medical system often feels like a massive hustle for the consumer and leaves you with no legs to stand on. I would not recommend this clinic to anyone. I believe there are much better, and cheaper, options in town.

    The most kindest, empathetic, patient and down to earth group of people I've ever met at a vet…read moreclinic. If I were still a vet tech, this is the ideal clinic. I would've loved to worked at. Dr. Erkman is a very knowledgeable and a thorough veterinarian. I would trust any of my animals with her! Her people skills are outstanding and they way she speaks to you is very respectful, rather than at you. HUGE shout out to the techs also! The way they handled my sick baby girl with such love and gentle care was superior! Taylor at the front has the greatest and most understanding voice, a true comfort and vital asset. She has the friendliest smile and helps out you at ease immediately. From the bottom of my heart, thank you AAH

    Scenthound Mt Juliet - groomer - Updated July 2026

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