We were referred to an ENT due to our son's chronic ear infections. While we were referred to…read moreChildren's, ENT & Allergy Specialist was able to get my 6 month old the next day and scheduled for his tubes procedure the next week. The entire team is very personable and proactive in explaining what we should expect. Day of the procedure, we were promptly seen and processed so our son could get the relief he so badly needed. Not even a week later, I have my son back! He is eating better than he ever has, began teaching developmental milestones he was previously delayed with due to discomfort and just the happiest guy. Everyone that was involved in my sons case later signed and sent us a thank you card! I am recommending this office to all my friends struggling with ear infections and allergies in the future!

This was by far the worst experience I've ever had with health care. From the allergy testing, to…read morethe surgery I had, then to being billed for an error the billing department would not take action to resolve with the insurance company. When I went to get allergy testing, when the doctor ordered the tests, I told her that I was having allergic reactions and we discussed that it was possible the testing would fail because of that. Though there were no other patients waiting, two women came in and rushed through the testing. Turns out the testing failed, but they would not slow down. Then I was able to be squeezed in for a surgery. The nurse at the surgical center got too busy and I was taken back to have surgery before the pre surgery medicine kicked in. So I had to do the surgery fully awake and aware of what was going on. The doctor was so rushed that I just had to power through a nose procedure. I was crying, so I eventually was given a wash cloth to put over my eyes so I didn't have to watch the surgery. Then the same surgical center didn't call me, but someone else to check on me the next day. I specifically asked to have them call me when I was leaving, but they could not honor that simple request. When I went back for a check after the procedure, I think the doctor forgot I was waiting and I was in the appointment room after seeing the nurse for an hour before the doctor had time to come check on me. Finally, I assumed the billing would be a simple request to the insurance. The billing office sent the bill with an incorrect code. I asked them to submit an appeal with the correct coding, but the billing department incorrectly submitted the appeal. Rather than resubmitting the appeal with the insurance company (who said they would cover the procedure) the billing office started calling me and sending me communications that I was financially responsible for the procedure. I even got communication that my bill was late. Rather than working with the insurance company, the billing department kept sending me a copy of a form I submitted that IF the insurance was not willing to cover the procedure (which I was told multiple times the insurance company WOULD COVER THE PROCEDURE) than I would pay the bill. The insurance company was willing and able to pay, if they would have just filled out the paperwork correctly. This practice is not able to handle simple patient care to confirm if someone will be awake during surgery because they are busy filing paperwork. They are not able to handle insurance billing, and cannot handle simple requests.

My son had tubes put in his ears at this outpatient surgery center. The center itself is very…read morenice--everything seems very clean and new; there are tons of magazines in the waiting area and a special kids corner with toys. All of the staff were very warm and friendly. They made sure all my questions were answered and were great with my son. I'm so glad we had the option to do the procedure here vs. a hospital as it was so much quicker, easier, and more personal.

MY ALLERGY DOCTOR RANT: If your kids have allergies, DO NOT go to ENT & Allergy Specialists…read more(formerly Head and Neck Associates) in Ft. Thomas, KY. Our experience with this practice has been TERRIBLE! On several occasions...their staff has been rude, uncaring, inconsistent, uneducated and difficult to deal with. Their office hours are inconvenient and their processes are out dated, painful and unnecessary. I switched from a wonderful practice in Crestview Hills, only because of the location. With my daughter's weekly allergy injections, I wanted to find a doctor closer to home. Now we are stuck with ENT & Allergy specialist for the next year and it's extremely disappointing and frustrating.

We took our son for a consultation. The doctor seemed nice enough. They had to get some records…read morefrom our dentist and said they'd give us a call back with next steps. A week goes by, no call back. I called and left messages on 4 different occasions over the next month with no return call. I even called one of their other offices to see if they may be able to help. They called the other office and said, "it's on the doctor's desk". Still no call back. After a month of radio silence, I started over with another office. I'm a patient person and always understand that there are often other priorities that can push back a non urgent case. But to be left unanswered after so many attempts to get care for my kid, just unacceptable.

Experienced, comforting presence, and a very caring surgeon who does a terrific job. I've had 3…read moresurgeries with Hank and every time he's done a great job.

I was referred to Dr. Chait by my family physician. An ear, nose & throat specialist, he's a part…read moreof the Mercy Health network. This is my 2nd visit and I'm overwhelmed by the compassion and thoroughness Dr. Chait & his staff have. As most doctors, there's a bit of wait once you're checked in, but Dr. Chait's knowledge is evident. I would recommend him to anyone dealing with sinus, ear or throat issues.

Dr. Vormbrock is without a doubt the best primary care physician and OBGYN Doctor i've ever had…read more She genuinely listens & takes in everything you say, she makes you feel like you're seen. Dr. V listened to all of my fears and my unique particulars, it's like she kept mental notes & almost addressed any of them without a prompt. I came to her when i was 22, with child and dealing with some severe mental health issues-and she sat with me and actively listened to what i needed & addressed each thing individually while ensuring the treatment plan wouldn't affect my pregnancy. 5 star Primary care and 5 star OBGYN, She delivered all 3 of my babies, i was so blessed to have had her as a caregiver. Unlike other physicians-she provided me with a direct line of communication, 24/7 day or night she responded to me every time. Anyone is lucky to be a patient of hers:)

$280 to get a strep throat test and still have to pay for the prescription. Sounds like a crock of…read moreshit to me. Thank you for your help Medical Center.

Friendly staff and they answer all of your questions in a timely manner. Very easy to get in to see…read morea doctor and the doctors are amazing at treating your illness and are very respectful. The waiting room is very clean and professional looking. Very easy access at the hospital to where you don't have to walk through the entire hospital to get to the office. Have been there for almost 2 years now and I don't plan on changing doctors anytime soon.

The staff is rude, uncaring and inattentive. The doctors they use are dismissive, spend little…read moretime with the patients and do not even listen to what's going on with them. Go To Christ or UC if you need care.

It's my second visit here for a root canal. The care I received was wonderful. Everyone seemed very…read morefriendly, caring and thoughtful during my visit here. The dental assistant was very thorough, personable and seemed to be very good at what's she's doing. Dr. Walden provided me the care that I need, even if I have to admit I don't like dentists in general. I highly recommend this place for your endodontics care. It's conveniently located off US 42 in Florence, KY.

I have been a Union worker for over 30 years. I have good Insurance…read more They did not even file a claim. They just took my $100 dollars and said, Next. Very Unprofessional establishment. They look for high profile clients and kick all others to the curb. Eric Walden should be barred form his practice. He is nothing but a thief in my eyes.

Crescent Women's is now owned by UC Health. As I am part of that healthcare system I was referred…read morehere to Dr Hansel by my primary care for a second opinion. I had to schedule the appt through central scheduling as opposed to speaking to the office itself. They were nice enough to put me on a cancelation list and I was contacted through my UC health online quite promptly with a sooner opening. When I arrived I was really impressed by the front office staff who went above and beyond to be helpful and friendly. As I was the first appt of the afternoon, I was called back right away. I checked in with a nurse as is standard and was then moved to a consultation room to talk with the Dr. When she came in it seemed she had done a decent job of reviewing my chart ahead of time. She took quite a bit of time to speak with me, never making me feel rushed or shorted and always making sure I had no further questions. My issue with this visit first of all was this Dr has a VERY strong opinion on things, some of which are very incorrect. She told me I should've grown out of my PCOS by now (which is very medically incorrect and not a thing that happens). She also recommended an IUD that would make PCOS worse not better, and with no pain management or sedation for placement which is highly disturbing. Lastly, I was later charged a TON more for the visit due to time (beware UC is really bad about this now) and she ran costly tests without my permission that were unnecessary. While it seemed like the customer service here was great, the medical things left me feeling quite angry. Cannot recommend.

I've been a client/patient at Crescent Women's Medical Group for 30 years. Yes! I said THIRTY!…read more Not only has Chandra (Dr. Gravely) provided me excellent care, every staff member has been kind and helpful. Crescent Women's was my version of "Cheers" - where I could call and say "It's Marti..." and have every assurance that my needs would be handled with kindness, compassion & humor, if warranted. The only two times I was referred to a different practitioner's office was 1)when I was pregnant with our son & very high-risk (The Seton Center & Good Samaritan high-risk & NICU wards are STILL the best of the best!). 2) a fertility specialist who was as shocked as we were to learn that I was spontaneously pregnant. Our son is now 15, has my mouth & 'tude and we repeatedly remind ourselves that he's a miracle. He's also a 15 YO male - ewww! Chandra and co. have ALWAYS taken loving care of my family & me as we've gone through multiple heartbreaks and joys alike. Crescent Women's & Dr. Gravely are worth the flight back to Cincinnati! After 4 decades our family has relocated out of state. My uterus & vagina are worth the travel as is Chandra Gravely & Crescent Women's Medical Group.