It is a not what you should do by being a fake patient to schedule an appointment and recording my voice without notice me and my permission, it is illegally to do so. Scheduling new patients without asking their insurance is to waste our and their time. Showing us the insurance at checking in is not professional, if we are not in the network, patients will leave unhappily, doctors and staff sit for nothing, it impacts to daily production. read more

Scheduling institute is such a joke! they do not " prioritize " patient care" they prioritize lying to get patients in the door and on the schedule They harass you while you are at work pretending to be a " fake patient " and your employer forces you to read a corny fake script! They don't like to talk about insurances AT ALL when a new patient calls which results in nothing but confusion and lies and then there goes a new patient never coming back. Employers become so invested in this cult that they will go to the extent of firing their employees if they don't master the " fake script ". 0/10 would NOT recommend. read more

Preface: This is an unsolicited review, no compensation or conflict of interest. A lot of these reviews are from disgruntled team members or doctors who were called out for their own bad performance. When you sign up for SI, or any honest consultant, a lot of current team or doctors may become angry and quit. When you are not focused on improving, naturally, people feel uncomfortable going from zero accountability to finally having a tangible score and realizing they are underperforming. Being honest, it was uncomfortable for me as well, at first. However, our experience since 2018 has shown the ROI is undeniable both financially and with trust. Our dental practice has seen a consistent 20% growth over the last two years, marking our best year annually, even amidst the 2020 challenges. Our positive reviews have skyrocketed because of the patient experience. Their expertise in growth mindset, team culture, and patient-centric training is unparalleled, coupled with their emphasis on a charitable spirit. Any private health practice owner hesitant due to cost or patient experience should consider this: the returns, both financially and in practice satisfaction, genuinely pay for themselves. read more

Working with this firm in my office was a huge mistake. I discontinued our contract with them after not being able to reach out to the company via phone or email on numerous occasions. They made the front desk staff overbook the office and led to many employees quitting and moving on due to their practices. It overwhelmed the hygiene team and left financial backlogged. Saw an increase of 25% in production after leaving this company and reinvesting into the team with the savings. read more

If i can give no star I will have given that, I contacted them for the training and told them that don't call my office or any of my offices and contact me directly and they ended up calling my offices and requesting for me, don't believe what they say, complete rip off program. Dr.Devan Dalla read more

I honestly can't believe my office spent the amount of money they did on these "consultants". What they teach could literally be a 2-5 page manual, yet they add hours and hours of "fluff" to try and make it seem like you're getting your money's worth. I am so disgusted by this business. Please, don't waste your money here. There are much better consultants out there. read more

This people are a joke! And a very bad one!!! I have not been with the Scheduling institute since 2018 and they've charged my card the amount of $692.93 without any authorization in August and September of 2021. Must be that the pandemic have them now stealing from old clients credit card accounts. I have not seen such a brazen action like this before. This is unbelievable! When I called them to report the issue the woman whom I spoke to said that they were charging me for a golden ticket. What golden ticket? Are you kidding me? This people are a joke. Fellow dentists run away from the scheduling institute scam. read more

My wife and I purchased a dental practice almost three ago and signed up for SI's services from the start and are so glad we did. It's like having a personal trainer for your practice! They provide a proven system of structure and accountability towards so many of a business' avenues, from the patient (client) experience to clinical tools to financial best practices and goal setting. Just like a personal fitness trainer, you get out of it what you put into it! You have to do the work! Their trainers are impeccably trained themselves and seemingly always have a good answer to questions posed by any type of team member you may have. The trainers are friendly, knowledgeable and very good at reading your team members to adapt the training so that it's understood by all. The rest of the SI accounts/events/etc teams are also absolutely wonderful! They always have our back! I've read the previous reviews on SI and Jay Geier, and as a business owner I welcome Jay's no-nonsense approach towards his presentations and his business. There's a fine line between arrogance and confidence and Jay is a very confident person, as he and any successful person should be. The Scheduling Institute and many of their on-site trainings to date has helped us grow our business from the previous owning Dr. of 40 years by over 100% in our first two years. With their help and our own time and hard work, we're on track to have the wonderful problem of looking to buy and build out a bigger, wonderfully equipped new building to care for our quickly growing number of patients AND give back to our community in only our third full calendar year of business! Finally, giving back to the community, something we can't wait to begin doing, is really paramount and at the core of what Jay and the Scheduling Institute is about. Whether it be mission trips to help underserved areas in other communities or countries, sponsoring local events and charity drives, or hosting our own free dentistry day for our community, Jay and SI are not only helping us become financially able to do so but back up their talk by doing so many charitable acts themselves. Again, you get out what you put in and SI's programs demand effort, attention and (team) buy-in. It's not easy, but when was the last time anyone got their best results by not being motivated to push yourself outside your comfort zone? read more

I will never ever ever work for a practice again that utilizes this company or any other company that is similar. It's a cult and they brainwash dentists how to run their practice to rack up money. There's no good interest in patient and there's definitely no good interest in the employees. In regards to the patients, people aren't made of money especially with everything going on in the world today people can't afford basic things that are needed for them. And in regards to employees they set these goals that get larger and larger to the point where they are not reachable and you end up working like a dog and don't get compensated for all the hard work! Long story short don't waste you time or your money! Run for the hills! Don't let the good reviews fool you...this company likes to display a good "image". Your "image" shouldn't matter if your a good dentist and treat your patients well and give them the best care that they deserve regardless. Why do you need a company to tell you. You're either a good dentist or your not. With this all being said I could go on forever. If you sign up you will regret it and so will your wallet. read more

Seriously Scheduling Institute? That's what you call great marketing? Insulting people who don't use your cheap marketing ideas and obvious fake sense of scarcity? (Is that what Dr.Cialdini teaches?) I do not mind your emails and follow up. I do think you do great meetings with wonderful leaders in the field. I do believe you have some valid ideas for certain types of individuals and practices... I've learned some good stuff from you. There are however other valid ways to practice dentistry even if they differ from what you teach. Please stop insulting people who succeed doing it differently! read more

I have been involved with SI as an associate dentist since 2014 and experienced so much professional and even personal growth. Very grateful for the work that they do to improve patient experiences and the personal lives of team members. I have been through maybe a dozen trainings and workshops and they just keep getting better. read more

It's obvious the bad reviews are either fake, people who weren't coachable, or from people who never actually worked with Scheduling Institute. I know this because if they had, they would be leaving raving reviews about the incredible growth they have seen with the help of SI. There is a reason SI has won the townie choice award 9(this year will be 10!) years in a row. SI is a company who truly cares about their clients and have incredible tools to grow, if you're willing to embrace change. Everything SI teaches is about being patient centric. They also believe in helping teams grow professionally AND personally. There's nothing else like it. They come into offices for on site trainings, have workshops in Atlanta and Phoenix, a team training university, AND big events! SI is a life changer for so many offices around the world. read more

This is the first "if I could give negative stars, I would" review I have ever given in my life. In January, I was hired by a wonderful pediatric dentist as their marketing director. Within 3 weeks, I was sent to "training" at the Scheduling Institute. I knew something was amiss within 10 minutes during the first session, when, as we paused to answer one of their inane questions, we were scolded and told "If you guys won't answer our questions, it's going to be a VERY long day!" The heck? Who talks to a room of grownup women like that? Women at your "training" center, who came to learn about how to improve their businesses? I tried to ignore it as a one-off event, but it kept happening. Treating us like a bunch of middle-school kids in detention. Plus, the material is incredibly boring, repetitive and oftentimes confusing and contradictory. We were given huge binders full of misquoted famous people and blank space. At the end of the session, we were given thank you notes and made to write our doctors, thanking them for the opportunity to attend the "training." I can't make this up. Had an in-office telephone training a few months later, which was a complete joke. And the "trainer" scolded us again when we as a group took longer than 7 seconds to answer one of her annoying questions. Plus, she threatened to "tell Dr. _____ if you guys are participating or not..." What the heck and who does this? Then, our staff was belittled for not following the stupid and possibly illegal "script" that SI gives out. We are getting plenty of new patients regardless of following their "script." It burns me up to see warm, competent, professional staff members receive one and two-star reviews for these abhorrent "mystery calls." Back to ATL a month later for some more specific training, and a huge positive was meeting other office staff members and hearing the guest speakers. The SI staff were lurking in the background, watching us closely to make sure we didn't escape. One of our practice's account managers came up to me during a break and asked an extremely personal question about my boss. Why, SI, why? No class. During other breaks they were begging people to submit video testimonials (they had set up lights and a camera in an area by the break room.) NOT ONCE did I see anyone in front of the camera. The staff were desperately trying to recruit people to "just give a quick review for us!" No one was buying it. Did I mention that this program is incredibly expensive? Hoo boy. Another in-office training a few weeks later, and this really was the tipping point. The "trainer" was rude and loud, and what did it for me was when she suggested we withhold a planned future staff reward event for meeting our year-end numbers, (which we are on-track to do) and make them even higher. WHO MOVES THE GOAL POSTS IN THE 3RD QUARTER? SI. I was gobsmacked that this was even suggested. Our staff is working so hard and is so dedicated. That did it for me. I will never, ever recommend this company to anyone. They are poorly run, poorly staffed, and create confusion and animosity in practices. Run away from these awful people. read more

This proved to be a big scam for us. I went to Phoenix to meet with them and talk about a strategy to improve the practice. It was a huge waste of time you will get absolutely nothing out of it but still charge you $5000 for the consolation. They had a money back guarantee that they refuse to give back and when I contacted my credit card they disputed it with them to. Don't go to consulting meetings even if it guarantee your money back you'll have to fight for it. read more

This is probably unusual for a dental patient to leave a review but I felt it was necessary. My dentist disclosed to me that he has been working with Scheduling Institute for the past two years. This only came to me after I mentioned to him his customer service has been amazing for the past several years. Being a business owner I asked what he was doing differently to create such improvements. Hats of to the Scheduling Institute! Sincerely, Happy customer of your work! read more

Idiots. They try to turn your "team" into robots. Real people (generational patients) dont want you to speak to them in scripts. Ridiculous read more

The Scheduling Institute is a terrible company that wants to train you to scam your patients. Regardless of how many times we tell them to stop calling our office they refuse to stop. The send us snail mail pamphlets, and brochures, and letters from other dentists "singing their praises" almost daily. Ever other week or so they send us a package via FedEx packed full of crap. They also record 'mystery caller' calls of our staff and then mail our dentist a CD of the call saying how the staff Received an "F" grade because we did not lie to the 'potential patient' about accepting their insurance. Or we receive and "F" grade because we took the time to talk to the 'potential patient' and actually cared enough to answer their questions; instead of scamming the patient to come into the office to find out that we do not really accept their insurance. Our Dr. listens to the mystery caller CDs and then laughs and tells us what a great job we are doing. We have even started refusing packages from the Scheduling institute because we are so overloaded with their crap that we can not throw it away fast enough. We literally received three separate mailers from them today. All the reviews from offices who have paid the Scheduling Institute say how ridiculously expensive their seminars and training are. All I can say is they must take a huge chunk of the money people pay them and put it into marketing. If I could get them to send me a blank piece of computer paper instead of their mailers we would never have to buy paper again for our office. If anyone has found the secret to get these people to stop calling and wasting the time that we should be helping actual patients, please let me know. When I tell them to stop calling they say that only the dentist himself can request them to stop. Do you really think a dentist wants to take time away from his paying patients to have to deal with a scam company's marketing call? All I can say is thank God my Dr. is too smart for fall for their scams. read more

If you want your practice to grow and thrive and have unlimited potential then I highly recommend becoming a member of the Scheduling Institute! read more

We have been with Scheduling Institute for about a year and have experienced amazing results! Our new patient numbers have increased at a rate we could have never anticipated. Hunter Rhodes is our consultant and we love him! He is always available whenever we have questions or concerns, regardless of the time. We often work later than he does, but he still responds promptly! He is knowledgeable and we love him so much, when we upgraded our program, we insisted Hunter switch from the current program to the new program. (He was given the green light to do so and we couldn't be more thrilled!) Many offices experience issues with staff being uncomfortable with change leading to tension in the office. Hunter guided us through that process and listened to our points-of-view and concerns prior to giving us his opinion. Despite other reviews (seemingly from disgruntled staff members instead of doctors/practice owners), he didn't encourage us to change staff. He was focused on how to make things work with the amazing team we already have. We strive to provide excellent customer service to our patients and Hunter/SI have given us fantastic ideas to increase our ability to provide the best customer service around, which we implemented immediately. Due to these few measures, we have seen a dramatic increase to our internal referrals (new patients referred by current patients). I would recommend (and have!) Scheduling Institute and Hunter to colleagues, friends, and other practices looking to take their practice to the next level. Scheduling Institute is a great asset and we are very lucky to have the opportunity to work with such a skilled team. read more

We gave their program a try with an open mind. We were not lazy. We gave it a good effort. We stopped asking important questions about insurance, etc over the phone and now we have a billing nightmare, patients would not keep their appointment when at the office once they found out the cost and a big mess on our hands. I am not sure how they think this will work. Maybe if you are desperate for patients, don't file insurance and if you have patients that don't care about finances it would be a great program for you. I did not want my team to "sell" just improve phone skills. If you want to hear how your team answers the phone there are ways to do it with most advertisers for free and they record all conversations (ex. netsertive) And the big kicker...they automatically sign you up for a $199 a month additional charge. When you email about it no one responds. read more

I am an orthodontist from California and have worked with the Scheduling Institute for just over a year now. I found it interesting reading the reviews for this outstanding company. All of them were written by disgruntled employees or people that barely dabbled in the vast information that the Scheduling Institute offers to give outstanding care to our patients. With over 30 years of orthodontic experience and after working with at least five other management consultants in this industry, I can say with certainty, That the Scheduling Institute is the most thorough and the most effective management training company I have ever experienced. Their systems are very organized and provide the framework to do the best dentistry and orthodontics possible. The tools they offer will grow your practice and at the same time improve the quality of your patient care. I give them the highest of recommendations. read more

This consulting company is top tier. If you want your office to be more productive, efficient and patient centric then you have to become a member with SI. Two years ago we had 8 new patients a month, 7 employees, and were barely clearing $700k a year. Now we are on track for $1.4 million, 28 new patients a month and 10 employees. We're still growing! We have had many consultants over the past 28 years that we have been in business, and SI has been the best by a long shot. They not only give you a road map they also give you the how and why. They are there to give you support and accountability to make sure that you follow through. They come to your office and teach you, you get to go to their "U" to be trained and they have extra classes you can take (I highly recommend the Ritz Carlton course). They encourage you to be the best you can, set goals, and be excited about what you do every day. SI is ONLY for the office that wants to be productive, efficient, financially stable, and patient focused. The whole experience weeds out poorly engaged employees, and you'll end up with a motivated team who is on board to provide better customer service, support their team, the Dr.'s vision, and give 110%. I can't say enough about how awesome this company is and all the kind motivated people that work for it. I'm excited for my upcoming U courses, and I absolutely love that the growth and education never stops! We are continually finding ways to be better, more productive and more able to provide the service our patients desire. Thank you SI for the tools and motivation you've provided our office with! read more

Scheduling Institute - The "U" in Phoenix AZ - Business Consulting Near Me - Alpharetta, Georgia

It's been years since we have been involved with The Scheduling Institute. It was a lot of money spent without the return. The work was put in by the practice but not by SI. We receive a call about every 6 months trying to invite the doctor to an event. They don't seem to get it if the doctor is not returning the call then he isn't interested. The office continues to receive promotional mail. If we knew them what we learned how it would turn out we would not have signed up. Do you due diligence before signing up. read more

We began our relationship with the Scheduling Institute as a start-up when our office had just 3 people. In just 3 years we have been able to grow our practice in ways we never would have imagined when we began this journey. Scheduling Institute has been an integral component of our growth and success all along the way. We have been able to add a second doctor, expand our office hours to become more patient friendly, expand the size of our office to accommodate more patients, and expand the impact we have on our patients and on our community. And patient satisfaction remains at an all time high despite some of the internal growing pains that come with all the changes. Much of our success from the very beginning has come from our own admission that "we didn't know what we didn't know." Our willingness to try proven methods and principles has been instrumental. We freely admit that we can improve and work hard to do so. Many of the 1 star reviews seem very defensive about their own performance, as if how they perform their job cannot be improved upon. We always look for people that are willing to improve upon themselves as employees and individuals, and we try to model that as practice owners. If you are willing to put in the hard work to try and make your practice a better and more profitable place, and are willing to lay down your own ego than I would highly recommend Scheduling Institute as the best there is to offer. Thank you for what you have done for us. read more

I have participated in trainings, events and clarity retreats and to say that Scheduling Institute has changed our practice for the better would be an understatement. Our team has grown tremendously since I have begun working at the office and Scheduling Institute had a lot to do with that (as well as our Doctor being a visionary, leader, teacher and overall inspiration). I am so grateful for the Doctor to continue making investments in our team and allowing us to be a part of the Scheduling Institute. Thank you to the Scheduling Institute for helping us make our dreams into realities and giving us the tools we need to help achieve our goals! read more

The training is expensive, but that would be OK if it were good quality. They are so aggressive in their sales. They got my office information somehow and have hounded my employees. I told several employees of the scheduling institute to stop calling. They just kept saying the doctor had to call. I AM THE DOCTOR! They made it clear that they didn't respect my time at all. They behave in a manner exactly opposite to how I want my employees to treat my patients. read more

Horrible company. They make " mystery calls" to our office and take up valuable time we could be using to talk to actual patients. We have contacted them several times telling them not to send our office anything else and that we do not need or want their services. It's beginning to be harassment. Our employees are well trained and professional. Don't fall for the scam. read more

I dread answering one of those phone calls. It's so obvious that it's not a real new patient calling to schedule. Those phone calls interrupted me during the worst times. One time I had to put a real new patient on hold to deal with this nonsense call. It is unbelievable what tactic and manipulation this companies stands behind! These people are Pushy, aggressive, disrespectful and 100% Dishonest. They throw your staff under the bus, then claim to be the light at the end of your tunnel to fix the problem...THERE ISN'T A PROBLEM folks...we are all very good at what we do. I wonder how much $ this company spends on these FedEx packages and mailings? I feel so sorry for these poor Dentists that buy into this program. What a rip off!! I wish I could rate them zero stars! Stay away they are a scam!!!! read more

Our office started with The Scheduling Institute last year, and it has been the single most team busting, demoralizing decision that could have been made. Just mark me as a "DITTO" for every one star rating listed for this company, and I too would give them a ZERO if Yelp had the option. We all sat through 10 or 12 hours of poorly produced audio and video training, and all the while we received "Mystery Calls" and had the results emailed directly to our Doctor. Imagine the stress on our team, there was no opportunity for questions, feedback. Oh, we could have "practiced" with them over the phone one day a week, but we did not shut down the office while we did this, it was all between patients and was time consuming enough. It was all very demoralizing, with many on our staff receiving a grade of "0" at first. Can you imagine a legitimate adult education program giving untrained or partially trained students that type of grade? Imagine your boss, who is paying you to perform a service, hearing that you have received a "0". We were all sick about it, and tried so hard to improve, but the concepts that were described in the training could not be applied to our phone calls, no matter how hard we tried. And we did try. Hard. Because we love your jobs, we love our team, and we loved working for our Doctor and wanted to do our best for him and get all this trauma (I mean, training) behind us so we could be happy at work again. Please don't underestimate how destructive this was to our workplace. We were literally frustrated to tears. And then we figured it out - the metric that the Scheduling Institute was using to "rate" us. They were not interested in concepts, tone, or even connecting with our new patients. They were simply rating us according to an exact script - words. We had specific words they wanted us to say, and if we strayed from the script even a little we did not get the passing score. So we created a script, and it worked. We said the words in the most dispassionate manner possible, and it worked. 10 to 12 hours of PAID staff time PER PERSON and it all boiled down to a short script. There was no reason to learn any concepts as there was no room for personalizing the script. Unbelievable. But it gets worse. The Scheduling Institute set the stage by saying that if we followed EXACTLY the guidelines given we would be successful. If staff don't buy in to the program 100% it will not work, and that is not Jay's fault, it is the fault of the staff. That effectively squelched communication with the Doc about this program that he had already invested in. Smart move, Jay. We turned this training from the office nightmare to the office joke, and we made it through. We did not get a SINGLE (please re-read that) new patient because of this program. We were already scheduling consults TWO weeks out, so there was no gaps in our schedule that were not being filled. We knew the Scheduling Institute calls when they came in because of 1) they were usually an unlisted number, and 2) they asked the questions listed on our script in a way that NO patient would ever ask. When patients call us, they are calling to make appointments and rarely need to be "sold". And that's what we felt like the training videos were more suited for, used car salesmen. The Scheduling Institute sends snail mail and email to our office EVERY SINGLE DAY. He must have an enormous marketing budget, as it clearly does not go into training or materials. A recent opportunity to attend a Scheduling Institute seminar in Atlanta presented itself. Every attempt to get an agenda or syllabus was responded to with "It is so motivational! There will be a concert!" No answer to the question "But what will we learn?" Our Doctor was all ready to sign us up, but as one voice we said "no". Leif L., you said in your review something negative about me, a person leaving a one star review. I'm not going to reciprocate and get personal with you but I will say that I still love my job, my team, and our patients. It is a privilege to serve in this profession. If you feel the same way, please save your money, don't damage the team you have worked so hard to build, and find another company to provide REAL training. read more

This company is AWESOME! I can't say enough great things about all of the trainers. The Scheduling Institute has consistent proven systems to help your team function at it's highest level. We are experiencing great results which makes it all worth while. Customer Service is KEY, there is always more to learn! read more

I ordered the 3 month self study program and, although there was a some good information in there, the phone auditors couldn't figure out that our receptionists NEED to ask patients what type of insurance patients have, otherwise we end up with patients coming in for appointments and leaving when the find out we actually don't work with their plan. Jay's advice "take every plan" might work for dentists, but s an optometrist I can't accept plans that pay me 20% of my usual and customary fees (I'm sure Jay wouldn't accept 20% from his clients). So we cancelled after the 90 days. A month or so and a gizillion emails later in which they I was continually asked to come back, I was offered a free month, to see if a different account specialist would be a better match. They also said they would change the way the auditors were grading our staff due to our unique needs. They were never able to do this and the new rep, although better than the young kid they paired me with the first time, just didn't cut it. So a said "no thanks" to joining again. That was July. It is now October and we have received membership bills for the past 4 months! I have called, emailed, my staff has called and emailed and the bills just keep coming. I had to file a claim on my CC to stop the charges which apparently will go on forever once they get your card number! Proceed with caution! read more

If I could give them zero stars, I would. They are the most disrespectful and sneaky company I have ever dealt with in my 16 years in practice. They should be ashamed of themselves for the shenanigans and lies they tell to get people to sign up for their training!! read more

Great institute that help build our dental office; they motivate and build our team, we definitely see progress and growth in our office. Thanks SI. read more

I've gone to two training classes here within two weeks. Flown in from california. While I'm always impressed by the ladies I speak with and who answer my questions and help me, today was my first day meeting jay. Let me say I'm not impressed. He had given us homework and when we asked a question to clarify it it was as though he was irritated and annoyed. Listen were here for a reason! Were trying to learn and make ourselves and practices better you should be understanding of questions . Instead he brushed us off TWICE and would barley akwknowkege us! Really disappointed thus guy were trying to emulate is so nasty! read more

We ordered their 3 month self-study over the phone. The experience was subpar and did not yield positive results. One thing to note is that after your receptionists are graded, you must wait 15 days until you can address that grading and be graded again. Waiting 15 days in a 3 month program is a long time, I imagine the reason for the delay is to push the program out of the 3 month timeframe. After the three month program, we received a call from the scheduling institute about extending the program. We said we are not interested. Despite that, we have been charged now for 3 months @ $199. We have called numerous times asking for a refund and that no new charges be applied. They said they will comply, but the charges persist, forcing me to call my credit card company to stop payment and dispute the charges. Furthermore, when I called the scheduling institute, the people answering were very disrespectful to both me and my manager (two calls ended in hangups!). Considering this company is teaching phone etiquette I found that confusing. Their guarantee promises "we will always treat you with dignity and respect..." read more

I agree with many other reviewers, if I could give zero stars, I would. I have never, in all my years, dealt with a company as disrespectful, pushy and accusatory as this one. We requested some information from them after seeing a brief advertisement about their services. We simply wanted to know more about what they had to offer. They recorded my team on the phone (who, I might add, did a fantastic job on these calls of providing quality, comprehensive customer service to the person on the other line) and sent a copy of the recordings with a solid "F" rating - which they labeled "Catastrophic." Imagine that - a company that sells phone training telling you that yours is catastrophic and in need of a complete overhaul. If I had to hazard a guess, I would assume that is the only grade given to anyone, anywhere, regardless of how well they care for the pretend "patient." Afterward, they barraged our office with calls. Now, a doctor actively practicing dentistry cannot simply get up from a procedure because a company we only wanted some literature from is calling to follow up. The people who would make these follow up calls were some of the rudest people I've ever had the displeasure of speaking to. They essentially accused my team of lying to them about the doctor not being available and demanded he take the call. My team does not interrupt active patient treatment for phone calls unless it is an absolute emergency. I should hope that a company that claims to teach phone skills and practice improvement would understand that or at least respect it. But they didn't. They called on a harassment level. When I told them we were not interested, they accused my team of "intercepting the materials" and "withholding it from the doctor" because they "just take it personally." They said that the materials they've sent out to us were costly to put together and demanded to speak to the doctor again so they could convince him to sign on for their service. I relayed all this information to the doctor and he sent an email telling them to stop communications - that we were not interested. However, the mailers simply kept coming. When I contacted them to remind them that he had emailed and requested this stop, she said that it doesn't matter, that an email is insufficient because I could have hacked into his personal email account and sent that myself - the confidential email account that they've been corresponding with the doctor by directly. They, at different times, actually yelled and threatened to "tell the doctor how horrible we are and how terribly we represent his practice" simply because we wouldn't interrupt his time with a patient to talk to them and because we were passing along a message he specifically asked us to pass along. The last conversation (I use that term so loosely here) I had with one of their reps, she informed me that, once a doctor gets on the phone, they don't ever say they're not interested, as if 1) I'm lying about him being uninterested and 2) that they're so exceptional that nobody in their right mind could possibly be turned off by their abusive practices. At this time, we're on the verge of reporting them to the Better Business Bureau. Ultimately, I will never allow myself or any of my practices now or in the future to participate with this company on any level. Part of me is surprised that this company is still in business with the horrendous way they conduct themselves but then the other part of me isn't surprised at all because the manipulation and scare tactics they use can be very intimidating to people. It's a classic example of schoolyard bullying, just on a corporate level. read more

This company may be legitimate, but it is as far away from ethical as can be. I received a call one day, from a woman looking for information about the dental office where I work. When she told me that she was calling from work and that her boss recorded all of her calls, I knew this wasn't a true new patient calling. I answered her questions & got off the phone as quickly as I could. Sure enough, a few weeks later my boss received an unsolicited package containing the recorded phone call and a report card that showed how I failed. Fortunately my boss knew this was a scam. read more

We tried Scheduling Institute in our office. Not only did it end up causing headaches because we were not honest with new patients our existing patients were concerned over all the changes. Needless to say this is a scam. Jay's methods are not how any self respecting business should act nor do they produce results. They provide the same "tips" and "tricks" each time you open your wallet. Do not waste your time or money with this junk. read more

BEWARE!!!!! I am almost 120% positive these 5 star reviewers are actual employees of The Scheduling Institute since I can't imagine ANYONE being satisfied with this company unless you have no idea what you're doing and willing to have your mind filled with STUFF. It's a scam, pure and simple and why they are still in business is beyond me. Our Dr. (mistakenly) signed up about 12 years ago and it was a barrage of nothing but STUFF. They were completely unhelpful and their "ideas" caused us to lose many patients in the practice and mass chaos. THEN we started receiving STUFF again and a phone call saying that the Dr requested a practice analysis and did we get the STUFF. He insisted that he didn't because he knew what a pain in the ass (and completely ineffective) they were before. However they wouldn't accept that we remove him from the marketing materials unless they talk to him first. Seriously???? Run, Run Fast!!! read more

I never thought I would give the scheduling institute a 1 star as I really believed in them but after attending the " U" in Phoenix this week I agree with the rest of the people on Yelp! To the Scheduling Institute: " You get what YOU deserve"! And that's a 1 Star!!!! read more