A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I used to shop here pretty regularly, even though the prices were on the higher side. In fact, the…read morelast time I was here, my daughter and I bought ourselves some Pokémon cards. What disappointed me was what happened during the farmers market. As a vendor, I had to park in that area because there really wasn't anywhere else to park. Instead of simply coming over and politely letting us know, they reported us to the town, and we ended up getting a parking ticket. I honestly don't understand why a kind, friendly conversation couldn't have come first.

Over a year later under new ownership and I am still coming back. Their prices might have seemed…read morehigher than the old Ace prices, but everywhere you look in this world things cost more and their prices are in line with the big box stores. Sometimes even lower. That really doesn't matter though, because the helpful service I receive here more than makes up for a few extra pennies. The staff are super friendly and have helped me with lots of projects along the way. I needed a weird part that wasn't available anywhere else and they found it for me in their storeroom and gifted it to me. I needed a certain type of paint on a holiday-eve and they spent the extra time going through their stash to find a suitable product. When the entire northeast region is out of salt and they have a shipment coming in, they were willing to make arrangements so that some was waiting for me when I showed up that evening. And when I need advice (and honestly, it seems to be always) they are a lot more reliable and useful than trying to randomly search Youtube. It is the smaller hardware stores that provide what most do it yourselfers (read: amateurs) really need: attention. Because of that, I will keep coming back to here.

This is no longer Shaker Hardware! There is apparently new ownership, and the name is changed to…read moreChance's Hardware. I normally would not be in a hurry to write about a hardware store that is not near my house. How often would I likely be to visit it again? But this store caught my attention when I saw an ad for them on TV. They claimed that they have items not found in other stores. They also emphasized that they offer friendly and readily available service. Today, in search of a particular style cabinet knob, after nothing met my wife's satisfaction in Lowe's, Home Depot, and several other stores, we tried Chance's on our way through Latham. The first thing we noticed was a friendly greeting from an employee helping another customer in the parking lot. Walking through the store we saw everything very well organized and nicely displayed in a clean environment. Once we found what we were in search of, we met that same welcoming employee (owner?) from the parking lot on our way to the register. He was truly friendly and made the shopping experience a pleasure. The item we purchased could have been ordered for less from Lowe's, but it was not available today and we've never received such a sincere welcome in any big-box store. There is definitely truth in advertising from Chance's Hardware store.

If you are planning to purchase any Stihl equipment, I highly recommend visiting Sean at Allerdice…read moreAce Hardware on Rt 9 in Malta NY. Not only is he very knowledgeable about the product line, he is very friendly and personable. Sean goes beyond just being 'helpful' and really wants to make sure you make the right choice for what you need. I got a great deal on a battery saw (MSA 220 C-B), charger, and two free AP 300 batteries. He also gladly switched out the bar to a 16" for me. Thank you !

I ordered an item online. I received a message saying my order was ready, but when I arrived at…read morethe store I found out it was never actually in stock. The response from the stores: This is something that happens. I also used a "reward" for this purchase and apparently have now lost that. The response from the store: There is nothing we can do. Super frustrating!!

I went to customer service for help on a Weber. Ashley Dataram was happy to help. She answered my…read morequestions and said if I apply for a Pro account I can save $100.00 on my purchase. She helped me apply and I made my purchase. She is a Fabulous employee, kind considerate and very knowledgeable. I met the manager and assistant manager of the store and let them know how pleased I was. Great Job Ashley

I'd have given 5 stars but the recent customer service experience is something not to be repeated…read more We were next in line at their customer service/pickup/return station. Out of the two registers open at the time, one was occupied with a customer who appeared to have bought dozens of things. By all accounts, the staff at the other register was making small talk with the customer and their child while waiting on something. Two other staff walked through the area and none asked or offered to assist while we waited for what seemed like about 10 minutes. What I expected was someone to acknowledge us and at least give the impression that they cared. Otherwise, I generally have a decent experience here and using the self-checkout helps circumvent predicaments like above. Their outdoor garden centre and indoor plants are comparable to others in the area in terms of selection and pricing, and staff have generally been helpful. I hope they continue to improve.