Switched over to this doctor after having a really poor experience at another practice in recent…read moreyears. Everything about this doctor + office is what I was looking for. Friendly, helpful office staff, easy to schedule, no shady tactics like at Music City optical. Doctor was professional, easy to work with, and helpful without being pushy. Happy that I found a practice to start using and recommending.

My husband and I recently switched to a new vision insurance, meaning we had to find a new eye…read moredoctor. After searching on Yelp, I came across Novel Eye Care, and I'm so thankful I did! It was easy to make an appointment online for myself and my husband. You'll get confirmation texts and emails from this office as you get closer to your appointments. The office is located in Midtown, and there's a FREE parking lot right in front that's just for patients. The vibes inside are spot on - colorful and bookish in all of the best ways. Dr. Koch and Heather the optician were both friendly and helpful throughout our appointments. I also love that they have an "office dog," Gracie. We both purchased new frames and lenses with our updated prescriptions, and there's a pretty good selection to choose from in-office. It takes about two weeks for your new glasses to be ready. If you're in need of a new eye doctor, I highly recommend seeing Dr. Koch at Novel Eye Care!

I brought my daughter here to get her eyes checked after moving to the Mount Juliet area. The…read moreoffice is conveniently located and has good options for eye glasses and appointment times. The machines they are using are good and she got a good quality of care from her doctor. The staff helped her with picking out a pair of glasses she really liked and helped with our insurance to understand what was covered. They also offered an insurance for the glasses since they saw how rough she was with her last pair. We've since been back for an adjustment on the frames and they were very helpful. I will come back here when it's time for my eyes to be checked.

Dr Pete was wonderful with my 11yo son. He made us feel at ease and (unlike other doctors) not…read morerushed. He took his time explaining everything to me and my son in terms that both could understand. The eye exam was thorough with a solid recommendation at the end for today and what to expect in the future. I am glad that we switched eye doctors for our family.

They are always so nice and helpful and they work with you and care about any issues you have. I…read morehad some contacts that didn't work out and they were able to get them exchanged for me right away. When I needed a last minute appointment they were able to fit me in for that too. They take their time with answering your questions, but their exams are fast . No 1-2 hour exams with 1 hour waits like they have at some eye doctors. Great place !

Went here for two years in a row hoping my first experience was an outlier…read more Nope. That's just how they are. Unhelpful staff with an attitude. Both years the doctor got offended when I declined her upsell attempts. When you check in, the standard check in paperwork is you consenting to pay additional for non-necessary tests and then act like I'm the asshole for declining after I realized the scam they were running! Also they shipped my contacts to the wrong address even after I confirmed it in writing. No apology or accountability. I had to go drive to the wrong address in the middle of the workday to retrieve. They get two stars instead of one star because they can, in fact, give prescriptions for glasses and contacts. Just don't hope for much else.

I genuinely can't say enough great things about Vision 1st!!! Dr. Hoover and his staff are…read moreabsolutely amazing!! They're accommodating, kind, friendly, helpful, and welcoming!! Without establishing any type of care, they took me in last minute on Halloween when my son scratched my literal eyeball and got me fixed up. They relieved the pain and guided me on how to care for and heal the scratch on my eyeball and they were very caring throughout the entire process!! They didn't overcharge me and they made sure it was the most pleasant experience, despite the circumstances!! I even saw someone walk in from the street with no appointment looking to get her glasses adjusted and they took her right on in, fixed her glasses, her lenses, and had her back on her way within 30 minutes!! Without any impact to the appointments they had scheduled!! Dr. Hoover genuinely gives the most comprehensive, thorough eye exam I've ever had and it was super informative! I learned a lot about my eyes and eyes in general! I really, really enjoyed it! Even when Dr. Hoover is out, he makes sure to have caring and competent optometrists take his place in his absence and they are very nice and knowledgeable as well!! Plus, His lead assistants are the bomb!! They really know their stuff and they're extremely helpful!! Tia is the best!! She always helps me pick out the best and cutest glasses and does not go for the most expensive pair in the shop when she's helping you. You can tell that they all genuinely care. They're very patient with you, answer all your questions thoroughly, and they listen. They are amazing people, I really can't say enough great things about them!! They're a very great crew!! I trust my eyes and my eye health to Vision 1st! I really do!! HIGHLY RECOMMEND!!!

Dr. Odes is patient, well versed, and very intelligent optometrists. I have been seeing her for…read moremany years for vision tests, contacts, eye drops and even helped diagnosed a rare eye problem (which she referred me to a great retina Doctor for surgery) If you want a precise, detailed oriented eye exam and more, I highly recommend her. She is a gem and will make you feel at home! oh, her assistant Jennifer is also just as sweet!

Always a friendly greeting, personable, very good eye exam and wonderful customer service.read more

Terrible customer service. Would not refill a prescription…read morefor a pair of eye glasses, because I was over due for retesting. I was happy to schedule an appointment, but needed a new pair of glasses for work, because the last three pairs I bought from him, were broken or lost. My work schedule is so hectic for the next few months & would get in as soon as I could, but to deny a pair of glasses is ridiculous. It's not like I'm asking for medicine, it's a pair of glasses, which they are also not cheap but necessary. You lost a good customer, by having poor customer service.

Went through the list of providers in our vision insurance's network, trying to find the eye doctor…read morewith the best reviews... Dr. Conn had hands-down, the best reviews and lived up to every single one! The entire staff was so friendly and helpful. They have a ton of frames to choose from. Dr. Conn was incredibly friendly, kind, and honest! My husband and I won't be going to anybody else!!

I've got to agree with all the other reviewers thus far - Dr. Conn and his staff are awesome…read more The only things I can really add that haven't already been said: He does not use any sort of electronic health record, nor does he have an online patient portal, but he does not lack for efficiency, it would seem. Of course, considering he's presumably been in the business awhile, he has his process down to a science. I could tell that while he certainly wasn't following a script, it was a formulaic sort of visit - but not in a negative way. It's not often that I'm happy with medical providers; I can honestly say that this was easily the best experience I've ever had at an optometrist's office, and perhaps top 5 across all specialties - and I have medical providers in my family! He was confident, but not arrogant, wise, but not a know-it-all, and generally had no detectable trace of any negative personality trait stereotype typically associated with many medical practitioners. If you can't tell, it was a refreshing experience - a nice change from my usual, so to speak. Oh, it DOES bear mentioning that he does NOT carry Luxottica eyewear, which owns 80 percent of all high-end eyeglass brands (Ray-Ban, Oakley, Prada, Versace, just to name a few), which is quite the feat. For those of you who HAVE to have the latest brand-name style, mass-produced so you can look like everyone else - just go to him for your exam. You can take your prescription elsewhere. The frames Dr. Conn's office carries span all price ranges, but they all appeared to be of high quality. The pair of frames I settled on were unique, stylish, solidly built, and, many months afterwards, I'm still quite happy with them. In short, I couldn't be happier with my experience at Conn Vision. Dr. Conn and his staff were pleasant, professional, his services are reasonably priced, the location is convenient - what more could you ask for? I will hate when he retires and I have to find somewhere new.

I have visited this location twice for my annual eye exam and I was very satisfied. Everyone on the…read moreteam was very thorough and answered my questions fully. They even gave me recommendations to prevent eye damage and did not pressure me to purchase contact or glasses in store like most places. I think this care team is very transparent with pricing and I will be back for another visit when the time comes.

This is a rip off company. I sent up an appointment on a week day to avoid paying for retina eye…read moredilation exam. And they still told me I still have to pay unless I come before noon or after 3 pm. When I set u my appointment for 1pm. They had told me they don't dilation at all on saturdays. So that is why I made my apt for the week day. And now they are adding more restrictions. Besides last time I was there. They added more charges to my bill when I ordered my glasses with out my knowledge so I call and complaint that time. But now I want everyone to know to be careful wi the the charges on your final bill

Great customer service. The front office staff is knowledgeable and helpful. They are quick and…read moreefficient. Definitely recommend.

I have moved around quite a bit and have been to many optometrists all over the country; Dr…read more Phillip R Hammond's office provided me with the BEST care I have ever experienced. I see better now than I have since before I needed a prescription! Calling for an appointment was easy and the receptionists were genteel and informative - plus there was free coffee! (Thank you for the coffee). They accepted my Humana vision insurance and were always quick to inform me of any extra costs I could incur or savings for which I was eligible. Dr. Hammond and his assistants were wonderful! Friendly, obviously caring, thorough, and competent. Dr. Hammond was especially good at not just making me feel comfortable, but also confident. In the end, my prescription for both my glasses and my contacts were a tad better than 20/20. I was actually distracted driving home by the detail I could see in distant foliage. My follow-up was just as easy and informative. The receptionists explained a rebate for the year supply of contact lenses I purchased, and I was able to get back $55. I appreciate the great service and sincere care I received from the entire Hermitage Eye Care team. I highly recommend them!