Robert , the community manager, had done quick and fast to change my room's Fob Key machine battery…read moreonce submitted. Thanks so much to complete my urgent request. Catherine and Melissa, the (CM) social worker and her team members has been provided great care giving to residents. Love, enjoy and looking for to attending the weekly social fun events. Thanks so much again!

Do Not move into any Midpen housing if you do not need to !!…read moreDirty, staff is rude, if you ask why amenities are not work they tell you they are working on things!! Nothing ever gets fixed!! I have never had to live in such a horrible depressing place :(

It's been a couple of months since I moved out, so thought I'd pop online and review the…read moreapartments, the manager, and the landlord. I honestly really miss my beautiful view. I never had any issues with the apartment in terms of property defects. However, there was an occasion when my upstairs neighbor flooded my next door neighbor's apartment when she went to bed and had her hearing aids out. Accidents happen and that's the point of my review. The manager who runs the apartments was straight on the case. She and her husband did a great job taking care of the situation, informing the tenants and the work that needed to be done. In my time at the apartments, there were several times when the manager went above and beyond. I imagine it's a pretty tough job running a community but she takes the tenant's needs seriously and achieves a great balance in my opinion. She was also very polite in general, which is not easily found these days. Anytime we ran into each other she would at the very least greet me with a smile and " hello". Some may not think that is a big deal but for me, something that small went a long way. Making my time there very pleasant and comfortable being able to talk to her about anything I ever needed or just to have small talk. My experience at Hutton Terrace was positive from start to finish - they helped me just as much upon moving out as moving in. Also, I got my full security deposit back! Definitely worth a mention in my book as this is a problem with other buildings not providing tenants their security deposits when moving out. In my opinion, Hutton Terrace is one of the nicer buildings on the Peninsula. I miss my apartment and highly recommend for those looking for an apartment that offers more than any other in the area.

I lived in Hutton Terrace in apartment 31 for about 4 years. For the most part this was an…read moreapartment complex like any other in the Belmont hills -- bland, fairly quiet, etc. Generally it wasn't a bad place to be, but there were several ups and downs... On the plus side, the whole properly (outside) was renovated in 2005. A new coat of paint, a new roof, new landscaping, and freshly sealed driveway really dressed the place up. It was started to look a little rundown from the street before these improvements. My rent at the time for a large 2 bedroom, 2 bath was about $1550, which I think was reasonable. #31 has lots of windows and a great view of the hills and bay, so all of that was nice. On the down side, the carpet in our unit was worn out when we moved in. Lots of stains and all matted. It was real bummer to live with that for 4 years, because of course they're not going to pay to upgrade anything while you're there. I know that they didn't replace it when we moved out, either. It was steam cleaned and looked better, but it'll still be sub-par. The fixtures in the bathrooms and in the kitchen were also nearing their last years, though at least the stove and 'fridge were in good shape. The real issue we had was a string of irritating property managers. The current person (a guy) when we moved out actually seemed to be OK, but the two before him were a mess. We had to start calling the property management company to force them to repair stuff that was broken. The property manager lives in #21, right under the unit that I lived in, and they were prone to complain about noise from normal activity like walking. Kind of a pain in the ass. Overall an OK place to live. Hard to be choosy with the market these days, but as long as you make sure everything is in good shape in the unit you should be OK.

I have been a tenant for about three years at one of VIP's properties. My experience has been…read moreAMAZING. All my maintenance requests are handled immediately and quickly (which has never happened at any other place I have rented in the Bay Area). The VIP staff, Debbie, Melissa and Ricardo are so friendly and professional; they never make me feel like I'm a nuisance and the service they have given my husband and I has been great. We love having them as our property manager!

We hired VIP to handle our property. They did a good job the first 5 years. However, after placing…read moretheir own staff as tenants in our property, the house became badly rundown. My mistake was that we trusted them and did not do our annual walk through. When we finally did a walk through, we found that a lot more people (10 rather than 4) were living in the house than were on the rental agreement. VIP exploited the fact that we lived out of the area. This added extra stress to the house. When I let VIP know in 2017 that we had the financial means for improvements, since we knew the rent was lower than other rentals in the area, their response was that "your house is old, don't worry about it". I made a business trip specifically to do a walk through and was completely caught off guard by what I found. There were walls built into create an extra bedroom, badly deteriorated paint and carpet, walls falling apart, fans and fire alarms in disrepair, plus a business was run out of a tent in the backyard. We had spent thousands on property improvements, such as kitchen, paint, carpet and bathroom renovations prior to tenants move in. Through our attorney, we had the tenants move out and then we fired VIP. This financial expense was worth every cent, just to get rid of VIP and the tenants. We have since had to spend nearly $50,000 on repairs that had gone "unnoticed" and /or intentionally not done. I would not recommend using VIP *EVER*

Highly recommend working with Daniel! Great communicator and phenomenal service provider. Gets the…read morejob done properly!

Was scheduled today for a tour at 4:15pm, and the lady in the leasing office told me right as I…read morewalked in that she sent me an email at 10:18am of the tour being cancelled because the units are still occupied. No email in my inbox of any cancellations, and when I asked her why she has tours up, it's "to see the outside area and if it's something I would like" not the actual units. Complete waste of time. Never heard of tour the building, not the actual unit. Take down your Zillow postings if the unit is not even available to tour.

1960s-era, 3-story, 50-unit apartment building with parking garage underneath. Many E, S, and…read moreW-facing units have balconies. South-facing units have a nice view up into the hills, and major afternoon sunshine. Pool and courtyard, two small elevators, two laundry rooms. Nice live-in managers. Gas heat, gas or electric stoves. Gas and water paid by owner, electric paid by tenants. Parking (1 space per unit) is included in rent. Rents here are average, neither very cheap nor very expensive. Units tend to be quite large by modern standards. On the flipside, some of the units haven't been renovated in many years, and some still have refrigerators, stoves, etc. from the 1960s! However, they are steadily replacing all the old stuff with nice new stuff, and tend to renovate units as people move out, so you have a pretty good chance of getting a nicer, spruced-up one. Bonus: Redwood City replaced ALL the toilets in the building last year with brand new, spiffy, low-flush, environmentally friendly toilets. (As part of their water-saving project the city did this free of charge to the owners--major props to RWC!) Extremely convenient location 1 block from El Camino bus lines, 1/2 mile from Caltrain, Safeway, Whole Foods, Sequoia Hospital, and 101. Flipside: some degree of street and train noise--not a super-quiet place to live, though not by any means unbearably noisy. Tree-lined, average kind of suburban street on the edge of the better part of town. The major negative at 75 Arch is security. A few years back, this was a safe and crime-free place to live. But recently there has been a series of car breakins, theft and vandalism in the parking garage, and the owner hasn't done much about it despite multiple tenant complaints. There's no gate on the garage, lighting could be better in back, and the corridors on residential floors are unsecured. Bottom line: a convenient, economical, relatively decent place to live with a certain amount of shabbiness and some security issues (which we hope will be improving over time).

Manager Mr Morales is very good man and he takes care of tenants and neighbors. He responded…read morequickly whenever I have questions or request repair.

This is an update to my previous review now that I've moved out of my apartment at Riva Terra. It's…read moredifficult to fully capture how well I was taken care of during this process. Due to a job change, I needed to break my lease and relocate on very short notice. Angela and Alex from the management team were exceptional. They quickly prepared my unit--addressing nearly a decade of wear and tear--and had it cleaned, repaired, and re-listed in an impressively short timeframe. The apartment was rented again in about three weeks. Initially, I was facing approximately $24,000 in remaining lease obligations. However, thanks to their efficiency and responsiveness, I only ended up paying one additional month of rent. While it's always best to plan your move around the end of a lease, my experience is a great example of how a proactive and capable management team can go above and beyond expectations.

I've called your office before. The car is right next to us at 1 Avocet. Also soundproof your…read moreceilings better the neighbors literally stomp and the ceiling fan makes tiny cracking sounds. Most importantly, please take action from the various calls made to you.

Wonderful apartment manager Lilah, but sadly I cannot work from home again due to a screaming baby…read moreabove me interrupting my meetings. I regularly get woken up at night to even seemingly small sounds like their TV running or normal volume conversations and footsteps. This is because the building was built in a way that amplifies sound to where we can everything, I mean everything, that is going on upstairs. I reccomend living here if you do not need to work or study from home, and are able to sleep somewhere else everynight. **I will happily remove this review once Stone Creek fixes the ceiling insulation in apartment 222** To clarify, this is a wonderful safe neighborhood with a great manager and neighbors. All of the people who work here are amazing at their jobs, very kind, and doing their best. This review is a reflection of whomever's choice it is to not fix our insulation.

I lived here when I moved to California. It is a very convenient location, easy to get to 280 and…read more101, and you can bike the back roads to Menlo Park, Stanford, and Palo Alto, as well as to San Carlos where I worked. I appreciated when they enclosed some of the carports to make garages even though it cost extra, because my car kept getting broken into when I parked outside. There was no in-unit laundry when I lived there, residents had to use a common laundry area. It looks like they updated a lot of the building. I liked having a balcony, and a view of the mountains. I was on the third floor, #303, so it was pretty quiet. The rent was pretty reasonable which was important to me,

ZERO STARS!! BEWARE I would not recommend living here under…read moreany circumstances. Let's start with the basics. The landscaping is awful -- there is dog poop everywhere, and the dog run is only cleaned when they're trying to impress potential tenants. Dogs bark at all hours of the day and night. And the "no smoking" policy? Completely ignored. People smoke cigarettes and weed nonstop, so don't expect clean air anywhere near your unit. The mail room gets broken into regularly, and management's excuse is always that the cameras "don't work." They've supposedly installed new ones, but the lockers are still unreliable, so your packages are basically up for grabs. There are only two laundry rooms, and the washers were out of service for months. The stairs are in terrible condition and feel unsafe to even walk on. Now for the bigger issues -- this place is straight-up neglected. The pool is never cleaned. It constantly looks disgusting (just like in the photo I posted), and at one point there was literally a dead rat floating in it over an entire weekend. They removed the rat but didn't drain or properly clean the pool afterward. That tells you everything you need to know about their standards. The elevators break down like clockwork every few months and then stay out of service forever. When you ask for updates, you just get the same empty "someone is coming to fix it" response with zero follow-through. Maintenance is basically nonexistent. I lived there for two years, and things were either ignored or handled in the laziest way possible. At one point, I reported mold growing in the room right next to my bed -- instead of properly fixing it, they literally just painted over it. That is not only careless, it's unsafe. Management is easily the worst part. Completely unprofessional and completely unhelpful. No one ever has an answer for anything. You just get passed around from person to person, or told "that's not my department." There is zero accountability. They don't answer calls, everything goes straight to voicemail, and the leasing office is rarely open during the hours they claim. The biggest issue for me was how they handled rent and move-out. We were told we qualified for low-income housing, and for months they kept stringing us along saying it would be reflected in our rent. After about 7 months of waiting and being reassured multiple times, they suddenly backtracked and said we never qualified and that their own employee was wrong. That's not just unprofessional -- that's straight-up misleading. When I moved out, I left the apartment very clean and had paid over $1,000 in deposit. I'm not getting any of it back. On top of that, they're trying to charge me MORE because of a mistake they admitted was on their end with prorated rent. Even after acknowledging it was their error, they still expect me to pay. Make that make sense. And safety? Don't count on it. People can get into the building through the back gate, and I've personally seen strangers going through the trash areas -- even on holidays. It's honestly concerning how easy it is for non-residents to get in. Overall, this place is dirty, poorly managed, unsafe, and completely unprofessional. They will take your money, ignore your concerns, and then try to charge you even more on the way out. Save yourself the stress, time, and money -- live literally anywhere else.

I stayed at The Heltsley, Redwood City for almost a year, and it was a very safe and comfortable…read moreplace to live. The community felt secure, and the management team was always responsive and supportive. Nella made my move-in smooth, and Donna was equally helpful during move-out. Whenever I raised a service request, it was handled quickly, and the maintenance guy was professional and kept me updated until everything was resolved. The location is very conveniently walkable to bus stops, Caltrain, and Enterprise, with nice surrounding areas for evening walks. I lived on the 3rd floor and really enjoyed the sunlight in my apartment. The common laundry had occasional issues, but it seemed like they were upgrading the machines, which was good to see. Overall, it was a positive experience and a place I truly felt comfortable calling home.