We have been customers for about 10 years. Dry cleaning formal and business clothing. Alterations…read morefor formal dresses, jeans, and baseball pants. They have repaired couch covers, jackets, ripped jeans, and even replaced missing buttons. Turn around time has always been quick. Quality of work is excellent! And if there is a problem or imperfection they do their best to fix it. 10/10 recommend!

Had a tuxedo that was too big cut down to fit beautiful. My husband looks great for the black tie…read morewedding we attended.

I have been patronizing this business for many years. They offer good cleaning and minor repairs…read moreto my wardrobe. With decent prices, I find them affordable and easily within walking distance of downtown Mount Clemens. I have received nothing but great service here and will continue to use them as my first choice for cleaning.

Been using various dry cleaning services around the country for over 40 years & this is the worst…read more When dropping off 3 blouses, I walked into an old, unkept store front, & had to wait a while before I was acknowledged at the front desk (I was the only person there). Having a different area code than what she was used to was a big ordeal for her. Came back to pick up items, only to wait a few minutes again (I'm still the only customer there). Had to pay BEFORE seeing my clothes. Never had to do that before, & got uncomfortable (what if I found a problem with their service harming my blouses & crediting back money to my card, etc.). I expressed my concerns, but got no response. Took an inordinate amount of time retrieving the blouses on purpose. When finally receiving my belongings, I thoroughly checked them to make sure they were ok & RAN OUT.

My husband went to pick up his dry cleaning today. He wanted to use tap to pay with his credit…read morecard. The employee said it takes too long and she has a million things to do. When he said he wanted to tap, she grabbed his credit card out of his hand and swiped it!! Unbelievable! We will not be using this dry cleaner ever again, especially since there is one right across Harper. This used to be a decent place. Not sure if they have new ownership or not. But whatever the case, they've lost a customer.

They did not clean my son's three suits well , they smelled of moth balls and he should get a full…read morerefund . The suits are now going to a thrift store. This is ridiculous!!! It cost 229.00 to clean these suits and they smell terrible!!!!! 2025 took them this month in. May!!!

Absolutely awful. I brought in two sleeveless blouses to be cleaned and they wanted $18. They…read moretook 10 days to be cleaned, that was what she told me. When I received them back the lipstick stains were still there. I will never go back.

Follow up... I went…read moreback to the cleaners to dispute the price. The young clerk informed me that the owner was not present. I explained to her what was done and she called the owner to advise her on how to handle the situation. I was given back the $30 Rush charge (which was not even written on the ticket). Upon coming home I answered my phone and it was the young clerk... crying. She said the owner chewed her out and said that the money that was rightfully paid back to me will now come out of the clerks next paycheck and that she should've kept the money. I went back up to the cleaners and gave the clerk back the money because I didn't want her to have to be penalized... it was wrong. When I returned home again I smelled my clothing and the coat I had them clean. They still smelled the same as when I turned them over to them. All they did was steam them. I called the clerk at the cleaners back to let her know what was done. She offered to clean them properly if I brought them back. I decided against it since I had no idea whether or not something unfortunate would happen if the owner just happened to be the one 'cleaning' them. Just all around bad business.

I've tried 3 different cleaners in this area, of which all were horrible customer service. This…read moreplace was has great customer service, & does a wonderful job. Finally found my cleaners

I have gone to this dry cleaners for 15 years today, I went to drop off 4 kilts and they told me…read morethey have a new policy...you have to pay in advance!!!!!!!!!! I never heard of such a thing, you pay when service is rendered! I won't be going here again!

Summary of charges and refunds: Total Paid - $100…read moreItem #1 - leather blazer paid $55; refunded $55 per cleaners choice Item # 2 - suit blazer paid $11.25; received item Item #3 -suit blazer paid $11.25; received item Item #4 -suit blazer paid $11.25; received item Item #5 - suit blazer paid $11.25; cleaner lost item or overcharged customer, refunded $7.50????? Cheated???? Yes, but not dealing with them again for $3.75 Details: On August 5, 2020, I dropped off a bag of blazers (4 suit type and 1 leather) to be dry cleaned that I had been waiting months to be cleaned because of covid-19. I had not memorized exactly what was in the bag in color/brand name. All suit blazers were designer because that is all I buy. My size is not a common size, 2P. When I dropped off my clothes, the man who worked the counter dumped my clothes out of the bag and counted the items out loud. He counted 5. He told me my leather coat had to be sent out to be cleaned. I agreed to pay extra for that service. The other 4 blazers went through the normal dry cleaning process. I paid for and was given a receipt for 5 blazers and paid $100 for the cleaning service of all 5 items. On pick-up day, I drove to the cleaners during the hours posted on the receipt only to find they were closed with a handwritten sign notifying customers of a change in hours. I sent my daughter the next day to pick up my 4 blazers (since the 5th was sent out). The same man at the counter pulled the receipt off the plastic bag and took the other receipt from my daughter and sent her away with just the bag of suit blazers. I needed the receipt to later claim my leather jacket when it is done. I sent my daughter back to get the receipt. He gave her a different receipt for 1 item, the leather jacket only. The receipt showing 5 items, the original version, was "gone". I called and asked her if there were 4 blazers in the package she picked up. She informed me there were only 3. After work, I picked her up and we both went back to the cleaner. We arrived 20 minutes after her 2nd trip there. I informed the same man, who counted the coats in front of me, of the issue regarding the missing blazer. I did not know the brand or color but knew the size. He tried to tell me there were only 4 blazers. I clarified I paid for 5, 4 suit blazers and 1 leather blazer. He proceeded to play math games and act confused. He halfheartedly looked at receipts in his drawer but somehow could not find my receipt but there were others. He then said he must have punched the number into the system wrong. Not even owning to the fact that if he did punch it in wrong, he then overcharged and owed me money back. I told him I at least want the money for the cleaning fee he charged me returned. He then tried to offered to clean another coat for me instead of giving me my money back. I informed him that I don't trust him to clean anything else and yo just return my money. We agreed that I would pick up the leather coat in two weeks when it was done from being sent out. I left with the refund for the cleaning fee for the missing coat, but I am still missing my blazer. No compensation for the cost of a missing blazer. If I had not demanded my money back more than once, I would not have received any money. On August 13, 2020, I received a call from the cleaner. He was upset that I posted a review of my cleaning experience with his establishment. He said I could have talked to him (which I did in person on the 8th and was clear regarding my lack of trust and unhappiness with my service on that day). He then said it was "childish " of me to post my review on social media. He then said since I don't trust his business, that I can come pick up my leather coat because he isn't going to clean it. I said I thought you sent my coat out, I had to pay extra for that. He then corrected himself and said I can pick it up on Monday, at anytime. I said ok, but I want my $55 cleaning fee back, too. He said he will return that to me. I agreed. He then added that I shouldn't have made the previous post because of covid. My opinion is that you should always have great service especially when people are paying for it. He then said he was going to offer me $10 toward a future cleaning service until he saw my review. It would not have mattered at this point because I will never be returning to this establishment. He does not seem to understand what customer service means or business ethics. Tread carefully before trusting this establishment 8/18/2020, my husband picked up my leather jacket today. No issues and my fee was returned. He told me it was the same guy and he was polite.

Its a dry cleaners, what can I say. Located in a strip mall with a pizza, Coney and Thai place. My…read morehubby has been coming here for 4 years now and just dropped off stuff last week. They haven't ruined anything , or lost our items. Its not the cheapest, but not the most expensive. Once more, we get our items back. My hubby likes what he likes, and he likes these guys. Elite cleaners has our business.