I had a good experience with repairs to my Impala. Ben the advisor and the mechanics helped me out…read moreand were fair about cost.

After doing much research on reliable vehicles, and pretty much knowing exactly what my needs/wants…read morewere, I was browsing on the website and inquired about availability. I was promptly contacted by Yee Lor from Kocourek Chevrolet. First of all, I prefer to communicate via email due to work availability, and he fully respected that instead of calling. I appreciate that sooo much!!! I told him what I wanted and he sent me a suggestion. When I went to test drive, he was out with a different customer, but everyone else in the facility was more than happy to help until he got back. I had my 84 YO mother along with me (gotta make sure she can get in/out of my vehicle!) and they were so patient and accommodating for her! I ended up getting a 2020 Traverse and I absolutely love it! When I went to pick it up, they went through all the features/bells/whistles with me so I knew how things worked. Of course I had a long list of questions with me but they answered every single one. In addition, there were two (fairly minor but annoying) cosmetic issues with it and Yee spoke to his manager and got approval to have them fixed. Excellent service! I particularly appreciate that they didn't try to upsell me into something else. They respected my choices! VERY nice group of people over there! Definitely would go back again!

We have had cars serviced at Heisler's for years. They are…read morevery thorough and let you know exactly what is needed. Why go anywhere else?

This place has been my go-to for the last 20 years. Never have I had anything bad to say. They tell…read moreit to me straight and give me options and advice. Love these guys!

I'm trying to schedule on line for an oil change but their website doesn't allow me to complete the…read moreregistration. It's frustrating as hell.

While dropping off my van, I asked for a ride to my next destination, which was literally going to…read morebe right over the bridge to Biggby's and was told that the job was not a big enough to warrant a ride. Mind you this was for a brake job, at $400-$600 per axle. It was over $900 out the door. The dude that took our keys literally sent us walking on our way in the thick, heavy snow, and my wife was wearing sandals. Don't know if we're coming back. Got one of those "How did we do?" texts and complained using that avenue and got no response. Maybe now they'll pay attention.

In all seriousness... Car dealerships seem to have either 5-star or 1-star reviews... so what's…read morewith another one? I think it comes down to basics of service... are you happy or not. In my case, I have owned 2 Outback's since 2016 and drive them between CA and WI. I have experience w sales, service in a couple locations and I find the Kocourek dealership to be a better choice. I have 2 experiences to compare Kocourek to others. 1. Service, last week I brought my Outback in for 60K service knowing rear pads were at 2mm from another location check 3K miles ago. I got a quote for service and breaks from my Subaru dealer in CA and the out the door price was over $2300. Doing the same service here plus rear brakes ran me just over $1400. I drive down from 3Lakes area and wait for the car... they arranged for a rental so I could tool around Wausau for a few hours. all in all a great day. 2. Sales, last week when I was doing service, I reviewed purchasing a 2nd Subaru for the family. having purchased 2 Outback's in CA I found that getting anything less than MSRP is nearly impossible without broker or fleet connections... Whereas here in the Midwest, Kocourek started at $2500 off MSRP. Then when picking up the car today, they said that they had pre-installed "undercoating" but were absorbing it... as a courtesy for the few days of back and forth texts and emails to close the deal. Bottom line, this dealer is over the top in both service and sales compared to the 2 local dealers I am used to in Northern California. Happy to share I am a big fan.

This is my third visit for service at Kocourek and they do excellent work. The pricing is far,…read moreexcellent communication and service has been done right the first time. It's amazing how excellent the service experience has been in comparison to the sales department.

"Absolute lifesavers! Got a nail in my tire this morning and called around--every big tire chain…read moretold me 1-2 day wait. These guys said 'Come in this afternoon, we'll take care of it.' I was in and out in 15 minutes. Super friendly, no up-selling, just honest work. Spotless waiting area with free coffee flowing all day. If you want same-day service from people who actually seem happy to help, this is the place. Can't recommend them enough!" BTW they are a full service auto repair shop and do excellent work

It's exhausting taking your vehicle in and being taken advantage of because you either don't know…read morethe right questions to ask or you simply don't know much about your vehicle to begin with. I never have to worry about that at Sternot Auto Repair. Their communication with customers is top tier as is their ability to fix problems. I can always rely on them and I feel safe and secure in my decision when going there. They've gone so far as to draw out the issue for me so I have a visual and can fully understand what is going on. I sincerely recommend taking your vehicles here!

They were so responsive to a last minute request for service. Here for one week from California and…read morehad car issues with my moms car. Most shops were booked out weeks and they listened to my issue and said have the vehicle towed and we can take a look. The next morning they communicated right away and by noon they had identified the issue and provided an update and repaired the car issue by 1:00 pm and picked up by 2:00. So thankful for their attentive communications and quick turn around. I would highly recommend them for you auto repair needs!

Without a doubt, the most clearly operated, professionally run auto shop in the area. Do not…read morehesitate. This is THE place to go for service.

They scratched up my wheels bad when I went in to get a set of low profile tires put on. When I…read morebrought up the issue after having gone home and then noticing the damage to the wheels, they said there wasn't anything they could do about it and that this happens all the time. This is the only place I've ever such bs from. They never told me their machine couldn't do low profile tires with out damaging the wheels and then let a paying costumer leave without informing them of the damage. These were expensive wheels from a 50k car. Would not reccomend this place to my worst enemy.

Took my car in for an oil change and to have the brakes checked in November, 2020…read more Terrific, efficient oil job. Fair prices, not the cheapest, but not bad at all. I brought the car back the next day for the brakes. They explained all of the options about what was needed now and what could wait a while. They ordered the parts, and fixed it while I waited the same day. They did a great job. More was needed than I expected, but my car is pretty old (but in fantastic shape), so I was not surprised. Their labor prices may be a bit higher than some of the smaller shops in town, but not much different. I echo the other posters here about their customer service. It was professional and friendly. The waiting room is sufficiently comfy if you have to wait a while. Also, they have really fast free wi-fi; I was able to get some work done while I waited. It will definitely become my go to place for oil changes and basic car repair work.

1st Ave Auto is great, and Tom is so honest and upfront with you, I love it! I took my car there…read morefor a "clunking" in the front wheel...lo and behold it was due to my less than stellar driving....eeks! Tom knew almost exactly what I did without me telling him...there's a reason they are in the business they are in! I was lucky that there was no damage, and nothing looked out of place or loose per Tom's assessment. I was in and out in about 20 minutes - the service was wonderful! I appreciate having a locally owned auto shop right down the road from me. I will definitely be going back and hopefully not because of my less than stellar driving. ;)

Tom did a major fix on our daughter's HHR. It was less than we expected and he did a great job. We…read morewill definitely be using 1st Ave. Auto again!