We had a really nice experience here the lady at check in was great and the room was very clean and…read morespacious!

Very disappointing…read more For one, my room was between 75 and 78 degrees during the entire stay despite my unit being set to COOL and 55-60 degrees. They swapped the thermostat housing twice but that didn't change anything. They provided a parking pass which I assumed paid for the parking garage since this reservation was so expensive, but it only linked it to your room and made it cost more! It normally would cost $10 to park for the day but using their parking pass made it $14 a day and then they even added another $10 for most days so I was paying $24 a day to park! Also, they charged me 56 for some meal despite me never eating there. Maybe someone gave them my room number or they typed someone's room number incorrectly. It felt like pulling teeth calling them to remove the meal charge and the double parking. Either the manager wasnt there to remove it and was supposed to call me back multiple times but didn't, or I got ahold of them and had to argue about these charges. Exhausting. Edit: I'll even attach the receipt and spell it out: - $313 for parking (some double charges) and food(that I didn't order) - $56 refund for the food I didn't order - $56 charge for the food I didn't order - $56 refund for the food I didn't order - $57 refund for the double parking charges - $57 charge for god knows what

I've been spending a bit more time in New York this year and we had a weekend at the Strathallan in…read moreFebruary that we both really enjoyed. After making our reservation, we had tried to extend it when our plans changed, and the hotel was booked, so we had to stay over at a different hotel on the first night, which had us requesting a really early check in (~noon) and were pleasantly surprised that they were able to accommodate it. We were assigned a 2 room suite with a little kitchenette and 2 balconies. It was much too cold to sit outside, but we were pretty excited about the balconies, and hope to return to enjoy that. The room was very spacious, both the bedroom and the living room. Water temperature was good, water pressure in the shower was great. We had plenty of linens. The staff were really friendly. There is a rooftop cocktail bar with outdoor areas that it was too cold to use, but looked cute. We did eat at the restaurant and visit the cocktail bar, and enjoyed both. Note that as of Q1 2026, there is construction on the property as they renovate some of the floors. So there is a bit of dust on the elevators and some construction noise at times. This also lowers the capacity of the hotel as only about half is complete.

Mother's Day brunch at this hotel is fabulous. I have been blessed that my daughter has taken me…read morehere several times! With my grandson! And we always enjoy our meal and experience! I hope they offer it every year! We definitely enjoy ourselves. The food is fresh and the surface is excellent!

hey, it's me again on my delmonte anniversary, seriously, I stay here almost the same weekend…read moreannually! well, back up to five stars, happy to update! way better lighting and a new chair in the room, nice! I also just unplugged the bathroom nightlight, solved! my original room did start dripping from the ceiling (hvac issue) so I was mildly inconvenienced, but better after two hours from check in then in the middle of the night, still thou, happy with the updates ! beware the yelps of March!

Very nice hotel, stayed here a few nights while in town for some Business in Rochester. Everything…read morewent smoothly, room was very modern and nice. Walking distance to a open air farmers market in this cute town of Pittsfield...Breakfast in the cafe was great.

As a hotel, it's 5 stars as far as I can tell. Very comfortable, modern and renovated, well run,…read moreetc. But I use Yelp exclusively to review food, so I guess I'm reviewing the included breakfast? The innkeepeers are super friendly, and the breakfast is prepared fresh. The fruit plate isn't the best, but it's out-of-season fruits, so you do what you can. The hot dishes were very tasty--crepes one day, oven pancakes the next--but not _so_ exceptional that I'd go out of my way just for the breakfast.

Dartmouth House is perfect!!…read more Stayed here and everything was fantastic. Highly recommend! Location: It's in a beautiful neighborhood, on a picturesque block, within walking distance to Park Avenue, which has several great restaurants and shops. Comfort: The beds are insanely comfortable (reminds me of the W Hotel beds) and the rooms are very spacious with everything you might need (Netflix, mini-fridge; closet; complimentary lux bath gel, shampoo, conditioner; iron; hairdryer, etc.). The entire place is charmingly historic but also thoroughly updated / remodeled, so everything is in perfect working order and clean/stylish. Service: Gary, the innkeeper/manager, is amazing. He treated us so well and makes the most delicious homemade muffins and eggs for breakfast! He's friendly, caring, and a great resource throughout the stay, who is accessible but not intrusive. Getting around: Like I said, great location and also very easy for Uber/Lyft to find. We were going to rent a car but honestly didn't really need one. If you do, though, there's parking on site in the back and also plenty of parking on the street. Overall, just a terrific place!!!

I was just passing through for the night and the guest service manager Arneesa was extremely…read morehelpful and full of care. She had a great attitude and a personal touch of hospitality I felt welcomed and cared for. She offered an extra care like no other hotel I have been to. I will definitely be back if I'm ever in town. Great person to have the job because of her I had a phenomenal experience.

We weren't able to extend our stay at the hotel we had originally planned to stay in, so my guy…read morebooked me an extra night at the Hampton Inn. I got in around 8 on Thursday evening, and managed to get the last parking spot in the (rather small) lot. There was a lot going on in the lobby, there were a lot of people in the bar area and it was pretty loud - I think there was a large group staying there, and the desk worker was pretty frazzled. My guy had booked me a top floor corner room, and I was pretty happy about that, as the group and noise spilled all over. The gym in this hotel was pretty great - 4 ellipticals and 4 treadmills, 2 sets of weights, benches, and a cable machine, in a room next to the pool. The room was not bad - pretty big, and mostly clean, though there was definitely something spilled down the bedskirt that hadn't been cleaned or changed. There were wall hooks by the door and by the shower, which was a nice surprise, and I really liked the shower - the controls were by the door so you don't get sprayed in the face with cold water while you're trying to turn it on. Breakfast was also crowded, but standard for the Hampton Inn. I had a bagel and went back to the fitness area.

Our family stayed here recently during a vacation and it was everything a hotel should be. The…read morerooms were clean (except the bathroom, where some stray hairs were left in the show); the complimentary breakfast was filling and varied slightly each day; the pool was warm and fun to swim in; and the room was generally quiet. Some niggles: - the pillows are terrible and collapse into nothing under your head; - the pool area sometimes ran out of towels so you had to go to the front desk for more; - you could hear people in the hall (that is the case with every hotel I guess); - we could hear the people above us walking around; and - they do room service every other day, so you may find yourself unexpectedly without clean towels; But, the location and rates fit our family's needs perfectly and we enjoyed our stay. If we are in the area, we will be back.

This is a very nice hotel and the staff is great especially the night staff. My review is more…read moreaimed at the handicap accessibility part. I need a handicap room because of my wheelchair and service dog. My handicap room is on the second floor. My friend, service dog and I plus two backpacks, barely fit on the elevator, I had to take my service dog off leash and let him on first so I could back up because there was no room to turn around. Then when we got the our room the door way is a tight fit and my friend had to push the kitchen chairs out of the way for me. The room is very nice just not entirely handicap friendly because of the kitchen table and chairs I can't access the fridge/ sink or drawers and the bed is higher then my wheelchair which can make transferring harder.

What an improvement over the previous night in Niagara Falls, NY…read more Love the underground parking, with secure garage door.

Favorite hotel to stay in when traveling for work in Rochester. The hotel - from the lobby to the…read morerooms - is very clean and comfortable. The staff are all friendly and very helpful. I always confidently book a room here when I'm in town because I know it is a solid choice.

Need new beds, property train cleaning staff and manager who fails to address poor room quality…read moreand old products in room. Train staff to be welcoming and friendly. Provide your customers a good night's rest with wanting to sit down to breakfast instead we must find another hotel due to the awful night at the Hilton garden

Hotel was very nice,they had an attached bar and restaurant which was a bonus. Comfortable bedding…read moreand nice shower. But the insulation between rooms was nonexistent. We got a knock on the door to turn the tv volume down at 8pm. It may have been higher than normal, but only because the window glass must not have been double or triple paned. Our room faced the street. The traffic noise was constant plus being so close to the hospital, there were sirens all night long. I didnt sleep all night. I would have kept the tv on, but out of respect for the room next door, I turned the tv off

Had a great stay here. The staff were all so friendly, particularly the restaurant and front desk…read morecrews. The rooms are clean and reasonably priced, and the hotel is in a pretty neighborhood and conveniently located next to the freeway. Our whole family was there for a get-together and it worked out perfectly because we could hang in the lobby lounge area or the restaurant, or go find somewhere to eat/gather nearby. I didn't try the pool but I think next time I may have to. We'd definitely return!

Stayed here recently for a few nights…read more I arrived late at night to find the parking lot very full. Thankfully the parking lot is well lit and there are plenty of spaces so I was able to find a spot no problem! After parking, when I tried entering the door was locked (for security purposes, I'm sure). I rang the doorbell and within a minute or two, someone opened the door. Just something to be aware of if you arrive late at night. After a couple false starts (initially my room keys didn't work), I got to my room. The rooms are spacious and the bed was comfortable. There was a coffee pot that I made use of both mornings I was there (and was grateful for it). They have a breakfast but it isn't complimentary (I think she said it was $10 for the sort of continental breakfast buffet and $17 for ordering off the menu). Overall, the hotel itself is a little old and worn (not in a vintage-y cool way, more a bit sad). The carpet in the elevator was threadbare and stained. The hallways were also stained and the tile in the lobby wasn't very clean. I appreciated the comfortable stay and one evening the sales manager was in the lobby offering complimentary appetizer bites, which was nice. But, beyond that, this Hilton just hasn't been kept up very well.

FYI Ihave not stayed here we came for a tour that MAG Rochester had. It's a lovely place and you…read morecan stay here as well. They have tried to keep some of the original touches but the house has been freshened up with modern amenities. The tour set up to check in was rather problematic. They do have parking a plus.

We had the funniest experience here. We were considering this location for a catered birthday party…read morefor 30 older people. We drove up and were greeted (or not exactly greeted) by someone at the door who barely spoke to us for a second. The person informed us that they do not do parties, only " Elopements for 12 people." We drove away quickly.