This was my gp doctors office for a long time. I was always completely satisfied with their…read moreattitude, approach and results. They have an excellent physical therapy department as well. They also have a pharmacy upstairs that can fill any prescriptions you have. The parking lot fills up quickly so keep that in mind. The wait is usually not too bad, though I will admit there have been some occasional delays. The facade, parking lot and waiting room are a bit depressing or perhaps bland. However, this is in no way a reflection on the people and the work they do. Dr. May is well known in the area as well as respected.

This "family practice" is a clearing house for personal injury lawsuits. Their medical care was…read moresketchy, their facilities felt dirty, and their staff was ridiculously unfriendly. My presence as a patient was clearly an inconvenience to all of them, and the physician passed me off to his PA instead of actually caring for me himself. The one perk was that the girls in the physical therapy department upstairs were prompt, friendly, and helpful. That's the only reason I went back. But I would never use this facility again.

Though in my first appointment with Dr. Toohey, I was impressed and happy to have found her, things…read morehave gone down hill it seems. I had an 8:45 AM telehealth appointment for an important prescription refill that I need to function, but Dr. Toohey was over 10 minutes late, which I didn't mind as I know she is busy. But because of her delay, I had to start driving to work. When she finally joined, and despite me saying "One second I'm pulling over right now", she immediately said we couldn't proceed because I was driving, ignored me, and abruptly ended the call within 10 seconds of joining - with 0 patience or willing to listen or care. It was very hurtful. When I reached out via message to ask what just happened and that I am pulled over now and ready, she responded by terminating me as a patient via letter. Her attitude throughout was condescending, rude, and disrespectful. This is not how healthcare professionals should treat patients, and I would not recommend her to anyone seeking any shred of empathy or care from a provider.

Dr. Toohey was my first PCP since I was a little kid, and she has done a great job of making me…read morefeel comfortable and at ease when I come in for my Checkups. She wasn't in a rush to get me in and get me out, and took the time to get to know me and my medical history a bit before going into any sort of next steps and what not. I think I've found a solid PCP to go to for the foreseeable future.

I started here years ago with Dr. Phan, but she has since moved away. I now see Dr. Rita Henriques…read more At first, I thought it would be strange going to a sky scrapper for a doctor's appointment, but it was my only option at the time because I couldn't find another doctor taking new patients. I was out to ease during my first visit. It's rare to find street parking, as there are only a couple of meters near the intersection of Broad and High, so I end up parking under the state house. It usually costs me $5 to park. I actually enjoy the experience, because I think it's neat to walk under high street and you stay out of the weather. The lobby is clean and comfortable. There are always ample magazines available and the TV is set to daytime television. There is a commentary coffee station as well. I've found all staff to be friendly and outgoing. The doctors take the time to really listen to me, and I feel they have helped me immensely over the years. They are knowledgeable and intuitive. I feel like they take a holistic approach at health, and don't just try to push you out of the door with a script. I remember it used to be easier to get in, or maybe it was just this time, because it took me a month to get in this time to see my doctor at the location I wanted. Might just be the season though. No worries, I know if I needed to get in earlier there were other options (visiting the other location where she splits her time, or scheduling with another doctor).

I went to the ER on August 15 2026. I was left in the lobby for 2 hours with no Tylenol as I had…read morejust left a horrible car accident with a concussion! One of the nurses rolled her eyes when asked to give out hot towels... Lastly when I was asked to be discharged one of the nurses said they were understaffed when there were staff everywhere. The lobby barely had any people. They finally gave me my chest scan when I begged 5 times to leave. To my surprise every result came back normal! Why would I stay in the hospital for 6 hours if my results came back normal? This sort of treatment is lazy and as a hard working black woman I don't appreciate this type of behavior!

I had Dr. Chen give me acupuncture about 5 years ago and it helped me so much. I am now looking to…read moremake another appointment for more relief. I had my surgery on my neck and his acupuncture helped me tremendously.

Have been a patient of Dr Chens for the past 19 years. For many of those years, they were for…read moreweekly acupuncture appts but also for general medical purposes. He is a very kind, compassionate, and intelligent man. My entire family sees him and has become an integral part of our lives.

I've been seeing Dr. Lawrence here for a couple of years now, and I've been nothing but happy with…read morethe care I've received. She's patient, she listens, she's non-judgmental (I don't get that a lot as a fat patient) and she's more than willing to work with me on healthcare needs and goals instead of jamming prescriptions and diagnoses down my throat. (Can you tell I've had less than stellar doctors before? XD) The staff, from front desk people to nurses and social workers, is always friendly and professional, they're usually running on time or within perfectly acceptable ranges, and they're even good at drawing blood from my temperamental veins. I'd definitely recommend this place to anyone needing a new primary care person.

I've been taking my daughter to see Dr. Bates for the past year since my daughter was born. I've…read morebeen very happy with Dr. Bates. She always takes plenty of time to answer all of my questions and address my concerns. This is a pretty small office. I've found it easy to schedule appointments both for sick visits as well as regular check ups. I haven't had the opportunity to see any of the other doctors except over the phone when I've called the on-call doctor. I've found the nurses and office staff to be very helpful and pleasant as well.

Pretty standard urgent care. Clean and the reception/nurses were very friendly. It went quick and…read morethey seemed to care. The Dr we saw though was not very friendly. She was almost passive aggressive and seemed annoyed we came to an urgent care facility. Didn't discuss any results of the test they ran and basically just shoved us off to the ER.

About your average urgent care place, which is to say, expect little. I got there on a Sunday…read moreafternoon and the wait was maybe 15 minutes which isn't too bad. The front desk person wasn't the most friendly, but then again I was in a lot of pain. My major issue with the visit was the doctor. He was both unprofessional and a bit unhelpful. After looking at my eye, he said to the medical assistant something along the lines of "look how big [the ulcer] is, you can see it without the magnifying device." Yeah, really cool. English was also his second language. I could understand him perfectly but he kept giving me the wrong directions while he was flushing out my eye. He would tell me to look at the floor and then immediately correct himself, and tell me to look straight ahead of me. This was concerning as having your eye flushed out is a bit stressful. When I got a diagnosis, I had a lot of questions (I basically couldn't see out of on eye and was in a lot of pain). Like, would my vision return? A pretty important question, I think. He just never gave me a straight answer. I understand he wasn't a specialist, but at that point he should have just told me he didn't know and sent me to a specialist immediately. He told me to see a specialist in 2-3 days if it hadn't improved and gave me some eyedrops. The medical assistant (I think she was a MA) was actually very empathic and took the time to answer my question. My major issue, was that the doctor's diagnosis created a sense of panic, and I left feeling panicked because I didn't know how serious the issue was or if it was being adequately treated. I ended up going to an eye doctor the next day, and even she referred me to a cornea specialist (who agreed to see me immediately--so that gives you a sense of the urgency of the problem). That specialist discontinued the eye drops I had been using, and started me on three new eye drops. She proceeded to schedule follow appointments in two days and one week. Overall, they didn't do any damage. But aside from getting a diagnosis (and the contact out of my eye), they didn't do anything of value. The moral of the story is don't sleep in your contacts, and when you can't see out of one eye, just go to the ER.

The office staff is atrocious. Brenda is horribly rude. She runs front office with apathy and…read morecallousness. My family has been going here for primary care for eight years. We have received excellent care from Dr. Guo, Dr. Courser, Dr Ratcliff, and Dr. Theil. The medical professionals in this office are compassionate, and able; but I am tired of being spoken to rudely in front of my children by the office staff. My children do not need to be humiliated because a payment did not go through. They are not even teenagers! And we definitely don't need professionals to openly mock our family, and our hardships.

I love Tri-Village I have been with them sense they were in Grand View…read more They never over book. I am always in out in an hour or less. Even when I have to do labs. Doctor Courser is Amazing ! I have never been dissatisfied with her not even once. Love her Nurse Angie too. Many of my family members go to Tri-Village as well and see other doctors and they are all satisfied with their doctors also. Everyone has their preferences in their Doctor's but we all choose Tri-Village. I think all in all they are one of the best Medical Office in the Columbus area.