Very good place. Doctor is very attentive and knowledgeable, and staff seems to be well trained. My entire family became their patients. Highly recommend. read more

The staff doesn't answer the phone. Put on hold for more than an hour & never put the call through. If you have an emergency you can't get through. Do better please. read more

His staff are amazing. Kind, friendly, knowledgeable and caring. Thank you Miss. Mesha, Miss Nesha and Miss. Raven. Dr. Schuster has my utmost trust and respect. He is well regarded in the medical field. read more

Can't speak to Dr. Schuster because I was never seen. Walked out after almost 90 minutes in the waiting room. They book way too many people on top of each other, prepare to wait a very long time! No thanks. read more

I've been going to Dr. Eliot Schuster for several years and I have always had efficient and professional treatment. He is caring and understanding with his manner of explaining any issues that may have arisen with my health. I trust his judgment and have had nothing but the best care thus far. If you are looking for a doctor that addresses the whole person, look no further! read more

PROS: They were able to fit me in to an appointment the same day I called. Quick walk from my apartment; it's right across from the Brooklyn Museum. The girls behind the desk were pleasant. Dr. Eliot is a nice guy and his accent didn't render him incapable of being understood. He diagnosed me in all of 30 seconds. He is also genuinely concerned with his patients long-term well-being. Cons: I waited 45 minutes in the waiting room, and another 15 in the exam room before I got looked at, and I only needed to see the doctor for about 10-15 minutes. Odd business hours: Mon & Wed 11-7, Tues 2-730, Fri 12-7, every other Sat 11-3 The "nurse" didn't weigh me or measure me--she simply ASKED me what my stats were. She did check my blood pressure though. Her accent was pretty difficult to understand. There was zero medical equipment in the exam room I was in, except for an exam table, sink, and a box of rubber gloves. I'm sorry--this IS a doctor's office, right? read more

Staff is wonderful, Dr. Schuster is informative and straight to the point. Handled all my needs appropriately and answered all my questions. Visit this office if you are ever in need of a great workers comp doctor! read more

Dr Schuster, as all the reviews state, is a wonderful doctor and cares about the patients. I'm a bit perplexed as to why he has the staff that he does. I find them to be extremely rude and not willing to help at all. I went in for a regular check up and I specifically asked them to take all my blood work to Quest Diagnostics, because that is covered under my insurance (I had Oscar Insurance at the time. It's not great). I was told that Quest was not covered and I asked them again and again if they were sure. They sent my blood work to a different lab and it wound up costing me an extra $150. When I called to discuss this issue, I was told it wasn't their problem. I am giving two stars because Dr Schuster was lovely. I don't know why he keeps this staff. I will not be going back to see him. read more

WARNING! DO NOT GO TO THIS DOCTOR!!! I signed up for insurance and designated Dr Eliot Schuster as my primary care physician in the carrier's system. Today I went for my scheduled appointment but did not have my insurance card with me. The staff behind the counter refused to see me without the actual card. I went home, got the card and returned 29 minutes later. When I walked back in and showed them the card I was told they would not reschedule the appointment, then or at any time in the future. I was polite. I did nothing wrong.  SCUM! DO NOT GO TO THIS DOCTOR!!!! Unless you have a desire to be treated like garbage for no reason. read more

Dr. Schuster is great. He's straightforward and to the point. He's very knowledgeable and practical. His front desk staff and some nurses are possibly the least pleasant cadre of medical professionals I've experienced. And that's a high bar to meet! They are consistently unhelpful. They consistently seek the most difficult solution for making an appointment or following up on a previous one. And on top of it all, they're straightforward demeanor is not helpful and practical, like the Doctor's, but instead is terse and dismissive. I'm sure they have a lot of items they deal with at once, but we're all professionals here. For customer service / experience, this is not the place to go until there's a new front desk staff or new culture there. Dr. Schuster, get better people to help you out please because you're great! read more

The staff is incredibly rude and unhelpful. Karen the business manager is incredibly unprofessional and is poorly equipped to deal with people, handling stress and understanding basic co payment policy. She erroneously overcharged me, $115 for the office visit. She became belligerent rude and positively rageful when I contested the charge. I had Aetna call her four times. she did not respond to the first two calls; she became enraged at the Aetna call person and when I called to follow up to finally receive my money. She screamed at me and then hung up the phone. The doctor is fine, but it's not worth the headache to deal with the absolutely crazy and unhelpful staff. The office is also quite dirty as well. read more

Dr. Schuster is great, very thorough and caring. However, my wife went in with a serious condition and was still left waiting in the exam room for nearly an hour. The Medical assistant is very brusque and defensive. The hours are very odd, but that can be an advantage if you need later appointments. read more

Dr. Schuster is excellent. The supporting staff is far from that. They seem to always have an attitude. They consistently overbook their appointments here. Get ready to be here for the entire day if you have an appointment later than 230pm. read more

Pretty much in line with everyone else: The doctor gets 5 stars, the staff gets 1 star (average = 3). Doctor is experienced, knowledgeable, caring, and supportive. Staff is okay for basic stuff, but incompetent and rude if anything goes wrong (which happens quite a bit). Twice they billed my insurance incorrectly, and twice I had to spend months on the phone with insurance to avoid having to pay thousands of dollars I didn't actually owe. Wish they had better staff...a great doctor but not worth the headache. read more

Staff is very rude. Refused to give my husband refill on a medication he has been taking for 10+ yrs and which Dr. Schuster has prescribed for him before. They said he needed an appointment to get it bc "that is our policy." Clearly the appointment was necessary simply so that they could get the insurance money. Extremely unethical. I work in healthcare and can assure you that this is NOT standard practice. And as other people have said...EXTREMELY long waits, even if you have an appointment. Save yourself the headache and go somewhere else. read more

The doctor ordered a bunch of screenings when the annual physical was performed. The results are sent to his office. This is when the staff becomes a major pain. The first set of results they ignored; and if a white-washed copy hadn't been sent to me by the facility performing the screen, I'd be none the wiser. Nor healthier. A second follow-up set were sent to the doctor's office. When I called to inquire whether the results were there (because they're not proactive, so I need to be) I was told to call back another day, and "anyway at the end of the day". Excuse me for having the nerve to inquire about my own test results. I've had enough of the staff. They need new jobs. read more

I'm seeing a pattern here. The doctor is great. Love his demeanor and love his personality. His front desk staff sucks, especially the old Russian lady. She is without a doubt the rudest person I have ever encountered in a medical office. She alone is the reason I will never go back there again after this appointment. Also you can't make somebody wait an entire hour for a scheduled appointment. But honestly, five stars for the doctor. Seriously. He just needs a new staff read more

Convenient location/transportation Dr. Schuster is a wonderful Dr. Some may feel more comfortable with a doctor of the same sex...but Dr. Schuster is easy to talk to with any concerns. Thorough check ups. ..covers all medical concerns/needs. His staff is nice, helpful and speaks multiple languages - combined. Confortable, friendly environment. With my fluctuating work schedule...his hours are convenient on different days. read more

The office is very conveniently located across from the Brooklyn Museum and right by the 2 and the 3 trains. The staff is OK, not amazing but much better than at other medical offices. Now, the doctor is AMAZING, he is how all doctors should be - human. He talks to you, genuinely caring for your particular problem and an overall wellbeing. He is a great diagnostician and will see you in a hospital, if necessary. You can always work with Dr. Schuster; if you have an emergency, they'll make sure to fit you in, if you work late, he'll make sure that he sees you at the time when you can see him. As far as I know, he accepts a lot insurances. If the staff is not fulfilling your expectations 100%, just ask to speak with the doctor, he will get on the phone and speak with you. I recommend this office 100%. read more

I have been coming to Dr Schuster for over five years and he has been a great resource. With all of the medical issues I have experienced, Dr. Schuster has always provided my with helpful advice and has always led me to other physicians who have helped me. He is honest, easy talk to, and he will lead to others when he does have all of the answers. read more

Great doctor's office. Dr Schuster is a very nice doctor who care about his patients. Very clean office and the staff there are really pleasant and helpful. This office is conveniently located across the street from the 2 and 3 train line, in front of the Brooklyn Museum. read more

I have been coming to this Dr. Schuester's office now for three years and I have no complaints. The staff have treated me with respect and the doctor himself is exceptional, very kind and humorous. The waiting may be a pain at times but what doctor's visit isn't... read more

Dr. Schuster was my physician for 7 years. He is an outstanding doctor. Granted, there are some strong personalities on the front line, but it's NYC, people. Attitude is nothing new. Be nice to them, treat them with respect, and you get the same in return. Dr Schuster's aim was to keep me healthy, preventatively, and did a great job. But for things that popped up (allergies, panic attacks, ear infection, etal) he was fantastic. read more

Upon entering the office, I was greeted by the pleasant staff at the front desk. They were professional and ensured that my appointment went smoothly. The doctor was thorough and professional as well. I highly recommend this doctor! read more

Great experience over all. Had little problems getting an appointment, and the doc was very caring and nice. Seemed very knowledgeable.

I absolutely LOVE Dr. Schuster!!! Have been seeing him over 5 years now. He genuinely cares about his patients. He always asks about my aunt who had to stop seeing him for a diabetic specialist. I referred my fiance to him and when he saw the Dr. he talked to him about our wedding and gave pointers on what to do and what not to do. I have the utmost respect for the Dr. I don't particularly get along with the older medical assistant so when I call I just ask to speak with Karen or Tanya, they take very good care of the patients. I don't too much complain about the wait because when I go i'm usually walking in without an appointment, they are extremely accomodating read more

I,ve been a patient of this Dr. about five years now and have found him and his staff to be very helpful and caring. I guess every action brings about a different reaction. He recommended me to another Dr. who performed surgery on me and he came to see me in the hospital even though I was not there as his patient and told me when I was better to come and see him. He was even tring to help me to get into a good rehab center, which I had to go to after surgery for a couple of weeks but they did not take my insurance. Overall I find him to be very caring for his patients and does very good follow ups, and the office wait is because he does have a lot of patients in his office always. His staff try to do the best they can and I compliment them for it. read more

This is my first Yelp review...ever. I had such a BAD experience dealing with one Dr. Schuster's nurse/receptionist today that I will not ever go back. Total shame, because I'm actually very fond of Dr. Schuster himself and I think he's a good doctor. And if you'll notice, all the bad reviews of his office are about the women behind the desk. I called up to find out some information about a referral I needed. Whomever answered immediatly barked back that I just gotten one and it was good for 5 visits. I tried explaining that it wasn't the case; she copped an attitude right away and asked me if I thought she didn't know how to do her job? When I told her I didn't appreciate her tone, she lost it on me..I mean YELLED and then hung up on me! I called back, furious, asked her why she hung up on me and she proceeded to yell at me again and hung up a second time! I mean this woman was so unbelievably unprofessional, its disgusting. So the best part is that she WAS WRONG. I called my insurance company and indeed, I did need to have a new referral because it was a different location. So all that bravado and defensiveness when all she had to do was hear me out. Seriously awful, awful, awful. read more