I recently had both my AC and furnace replaced at my home and business by Zimmerman Heating, and I…read morecouldn't be more pleased with the experience. This family-owned company truly goes above and beyond. They are kind, professional, and genuinely appreciative of your business--they don't just say thank you, they mean it. It's rare to find people who treat you like family, but that's exactly how Zimmerman Heating made me feel. I wouldn't go anywhere else!

Have used them for minor repairs that have come up over the years and always have been quick and…read morereasonably priced. Finally decided to move forward with a whole new system after the A/C was leaking and the system as a whole was nearing the expected lifespan. There was a special manufacturer deal for early trade-ins that they handled as well as getting all the warranty and tax credit paperwork together. They made the process easy, did nice work, and all for a good price.

Absolutely awful customer service, scheduling especially. Appointments made and cancelled last…read moreminute by them. Rude scheduling person.

This used to be a nice family owned company but it is not anymore! Their techs Just try and sell…read moreyou things and they are not trained properly. I had a terrible experience dealing with them lately as they said I needed a New furnace and AC and 3 other companies said I absolutely didn't after they did inspections. I also learned of an elderly couple they were taking advantage of by "not being able ti get a part" for their 9 year old Lennox furnace and scared them into a $13,000 new unit. They apparently did this twice to these people. :( Do not trust them!!!

I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.

I contacted Enersol to instal insulation in my walls, basement and attic as part of a Columbia Gas…read moreprogram. Andy came to my home and provided the first home inspection by Enersol and scheduled the installation as a three day project on Dec. 8th & 9th and the following Monday, Dec. 12 Dec. 9th Mike and two helpers arrived 30 minutes later than their scheduled arrival time. Mike came in and refreshed his memory on the vents and asked if I had noticed any difference in the home. And I actually had noticed the home being warmer with only the attic portion of the job being completed. He went out with the other two guys to start the installation in the walls. About an hour into the job, there was an urgent knock at my front door. It was Mike, they had blown installation into my vents. He got a shop vac and brought it in the house to clean that vent, and as he cleaned that one, the next vent had installation blown into that one as well. SMH !!! Mike stayed in the house most of the day cleaning my vents while the other two guys filled the walls. They took the same lunch break lasting roughly 1.5 hrs., and announced they were done with the whole project at about 3pm and they did not need to come back on the 12th of Dec. I asked about payment and Mike said I would receive an invoice from the company and basically ran out the door. The other two men were already gone in the company truck and Mike had brought his personal vehicle to the job that morning. I reported the issue of insulation being blown into my vents and Andy scheduled a day to come out to check the clean up. When Andy came he checked the vents, but didn't bother to check the rest of the teams work. He credited me $30 after I complained that each time I check my furnace to make sure the filter was not clogged with insulation I had to replace the filter, so he basically bought me two new filters. About a week after Andy's home visit my pipes froze in the basement. I called Columbia Gas and requested a home inspection. I explained my situation and they agreed to do the inspection although the program had ended. The day Columbia Gas came out to do the inspection they did an Air seal test, which was the first of which I had. This is significant because the air seal test determines how much air the home is losing and how much installation is required. Secondly, the Columbia Gas Inspector reported that none of the sill plate in the basement had been sealed, which would have prevented my pipes from freezing. Finally Columbia Gas reported several areas in the walls were still hollow. When Enersol received the report they agreed to come back and complete the work. Although all the work was outlined for Enersol and I told them the spots Columbia Gas had pointed out as insufficient it still took Enersol two more visits to do the work, and another inspection by Andy from Enersol. So, basically a scheduled 3 day job was declared to be completed by the workers in just two, but was not actually completed until the company made their 6th home visit on March 17th 2023. I called to arrange payment for the work on the 17th when it was completed. I asked for a discount for the extreme inconveniences. I was told by Aaron that Enersol was inconvenienced as well because I had not offered to pay any portion of the bill while I was waiting to have the work completed. I told him I am not use to paying for a service until the job is completed, but if the company needed the money they should have reached out to me. I would have been willing to pay a percentage until the work was complete. Then Aaron told me that each time the company sent the workers out they had to pay each of them an hourly wage. I responded to Aaron if your employees took their time and did the work correctly in the first place maybe they could've finished in 3 days and not 6. Aaron finally offered me a $78 discount (which is 2%). I accepted because it was not about the money for me, but the principal. Aaron needs to take ownership of his employees providing less than a satisfactory job. I wonder how many other homes they have gotten away with doing half-Ass. If your not having your home inspected or getting an infrared gun to check the walls yourself, you just do not know, and I would not trust Enersol further than I could throw them, and I can not even start to lift them, let alone throw them.

The Enersol team insulated the house in October and we could not be happier with the results. We…read morecalled the team back in May to help identify a potential issue after other professionals were unable to help. Chris and Jayvon went above and beyond what should be expected of them. They worked diligently to not only find the source of the problem (unrelated to insulation) and eliminate it, but then took corrective action to prevent future occurrences. We cannot thank Andy, Chris, Jayvon, and the Enersol team enough and recommend this company to anyone in the market.

Had them out to clean our fireplace and stove. Very professional and courteous young men. The…read moreunits look like new again!!

We're so happy we went with Luce's for our gas fireplace insert. Jacob is very knowledgeable and…read moregave great counsel on the selection. The installation team was prompt and very meticulous. The fireplace looks fantastic!

Wounderful locally owned business whether you're looking for a new fireplace or maintenance they…read moreare the best !!!!!

I called and was given an appointment that day! Not only where Dave and Crystal professional and…read morehonest, they made the job more smooth for us. we definitely will be using again in the future!

I may not be that important, but I deserve to be treated like a valued customer…read moreUpon SEVERAL attempts to get an estimate for a garage door installation, they failed to even call me back. I have moved on to the best. Certainly I will prevail. Poor customer relations with that kind of treatment. They had no answer as to why I hadn't been called back. You can't not call people back. I informed them as to why i don't want their help. I've moved on. People are quick to get a sour taste from that kind of response from a supposedly top business. They have zero call back policies apparently . Don't hesitate to go elsewhere for quality business. If they had cared about getting me an estimate they week, I would've said yes to their service availability. MF's I moved on. They called back after reading this review. I still have moved on.

We made an appointment to meet someone about a fireplace. We arrived and the salesperson had…read moreforgotten about the appt. owner Bruce was in the showroom when we arrived. He never met with us. He never made eye contact with us. He knew the sales person had not arrived for the appointment never even came over and spoke with us . speaks volumes about the way they really run their business as opposed to all of their commercials.

Had them to do a clean and check for $89. Guy said he couldn't clean because high CO level from…read moreinternal blockage or damage to heat exchanger. Charged me $100. Then said I needed a new furnace. Had someone come for second opinion said something was just loose and if the other tech would've checked better he would've caught. I would never use them again.

It has been 2 weeks since my dog and I woke up to a colder than normal home. I always turn the…read morethermostat down to 60 before we go to bed but I could tell it was colder than that. I checked the thermostat and it read 56. I let my dog out and changed the batteries in the thermostat. Then I put the temp up to 70 and nothing. I put ut up to 75 and still nothing. I let my dog in snd called Glass City. I got a recording telling me yo leave a msg. I begged and pleaded for someone to come out because I am in my 70s and it was the 2nd day of a cold spell that was going to last at keast a week. I got a callback ftom the tech on call. I explained my problem and he said he would be here around noon. Meanwhile, I went to Home Depot and got 2 ceramic tower heaters and plugged one in when I got home. I received a msg that the tech was on his way. He arrived around 12:15p. I had already removed the folding door that covers the furnace area snd he proceeded to take the cover off and check all of the connections. I sat in my chair while he looked over my furnace. There was a code that said High Ignition. He found a small black hose that was disconnected from where it belonged so he reconnected ut and then saw done sending water in a pipe and blew into it. Then he fid z couple of other things and restarted the furnace. It started up snd went through it's stages and heat started coming out of the vents. I cried because I was soooooo happy I wasn't going to have to go somewhere until it could be fixed. The technician was really respectful and informative. He stayed a little bit to be sure the furbace was going yo continue running. It took almost 2 hours for it got up to the temp i set it at. It was the best $150 I spent. Of course, I was kind of leary for the next week, listening to the furnace and hearing it run through it's stages. I live in a very small house and i know every doubd tge furnace is suppose to make and do far do good it hasn't let us down. I am so, so, happy that Glass City was able to come on the same day and that the fix was one tgat didn't require any parts that could have delayed it working. My dog and I are happy, warm, and cozy Glass City customers!!!​