I recently had both my AC and furnace replaced at my home and business by Zimmerman Heating, and I…read morecouldn't be more pleased with the experience. This family-owned company truly goes above and beyond. They are kind, professional, and genuinely appreciative of your business--they don't just say thank you, they mean it. It's rare to find people who treat you like family, but that's exactly how Zimmerman Heating made me feel. I wouldn't go anywhere else!

Have used them for minor repairs that have come up over the years and always have been quick and…read morereasonably priced. Finally decided to move forward with a whole new system after the A/C was leaking and the system as a whole was nearing the expected lifespan. There was a special manufacturer deal for early trade-ins that they handled as well as getting all the warranty and tax credit paperwork together. They made the process easy, did nice work, and all for a good price.

They put roof vents on, but did not cut hole in roof under the vents. Owner does not stand behind…read morework done by his crew

I have used Rock twice, on two different houses. Reasonably priced and service that was beyond…read moreexpectations.

I needed to replace a thermostat that was not connecting to an app on my phone or to a Website…read more(Cor). Since my air wasn't working, I called to report the problem. They scheduled an appointment for the next day and their technicians came on time and put a new, simpler thermostat that did not need to use an app or the Internet to work. They were kind, respectful, thorough, and knew exactly what they were doing. I'm very happy with this company and their technicians. I highly recommend them for your hvac needs.

After decades of being a customer, I have decided to switch HVAC companies. I found the Pugh…read moreService Mgr to be rude in a recent issue with my Carrier furnace. The fan bearing had gone out and they did not fix, yet the he stated I had to tell their tech that I wanted it fixed. ? Seriously? I have to direct their technicians, even though I have been paying close to $500 annualy for their VIP program? He later wanted to reimburse me for the VIP and NOT fix the problem to avoid taking care of it. After a final legal threat, a tech was sent out to replace. They have no after hours support even though they claim to. Their on-call tech was sick when we called. He could not reach his backup or the Serv Mgr. Extremely poor management in my opinion. I contacted another Carrier HVAC company and they came out immediately as I smelled something foul in the house. They discovered that poisenous gases were in our house from a plugged heat exchanger. This same heat exchanger and model had a Class Action from over 20 years ago which Pugh did not notify me of or take advantage of. They had waited too long and compensation for a replacement had expired, now. This is inexcussable to allow to happen on Pugh's part. Thankfully, we have seperated and I now have a new furance and a company that I can trust my life with.

Absolutely awful customer service, scheduling especially. Appointments made and cancelled last…read moreminute by them. Rude scheduling person.

This used to be a nice family owned company but it is not anymore! Their techs Just try and sell…read moreyou things and they are not trained properly. I had a terrible experience dealing with them lately as they said I needed a New furnace and AC and 3 other companies said I absolutely didn't after they did inspections. I also learned of an elderly couple they were taking advantage of by "not being able ti get a part" for their 9 year old Lennox furnace and scared them into a $13,000 new unit. They apparently did this twice to these people. :( Do not trust them!!!

Found ourselves in a pinch with our vinyl plank flooring project and Joe's team stepped in and…read moresaved the day. His crew was quick, professional, friendly, and cleaned up when they were done. :) We couldn't be happier with the results.

DO NOT DO BUSINESS WITH THIS "COMPANY"!!!…read more I have given them plenty of opportunity to make this right. The owner, Joe, continues to change his story and back out of promises. They will take your money up front but refuse to stand behind their work. I had several concerns immediately after my floor was installed. I was reassured that they would stand behind their product and workmanship if any issues were to arise. Sure enough my early concerns became a reality. I have contacted them by phone and email several times and have not had a response. Was told on the phone they would call me back but haven't yet. They worked really hard to get my money but aren't willing to even talk to me about my concerns now. Their slogan is "We don't want all the business...just your business." Well they should change it to "We don't want to screw everyone...just you!" Very disappointed by a company I initially trusted and spoke highly about!

I first called this company over the Thanksgiving Holiday Weekend and promptly received a call back…read morefrom their emergency technician. I explained that my heat was not working full-speed but was not to the point of freezing pipes. He advised that I could wait until the Monday after the Holiday Weekend (to avoid emergency fees) and I did. When I called back on Monday, I initially received an appointment for the following day. However, I was subsequently notified that they had a cancellation and promptly snagged that opportunity. The person taking calls was very helpful, professional and pleasant. Sami came out and promptly diagnosed the problem, reported back with a price for the part (which I approved) and installed/repaired my furnace within a few hours. I was very relieved and the price was also relatively reasonable. I would definitely recommend and would call upon Shamy's again for any heating or AC issues.

My first experience with this company was wonderful. Sammy came out and did an amazing job getting…read morethe AC up and working. A week later it went out again and I could not get an after hour technician to come and help even though I bought the gold agreement. the agreement that is an extended warranty that they promise they will come out after hours. When I spoke to the manager the next day, he was extremely rude and unprofessional he said he believes his technician and does not believe me as his customer. Will never do business with this company again. The problem was never fixed, and I had to have another company come and fix the AC.

While this occurred during COVID, after speaking with Bruce about a job he refused to return my…read morecalls or texts. The decent thing to do would be to take 60 seconds and inform me he wasnt interested, that way I could move on.

Response time was great! Bruce and his son took care of the problem and were professional and…read morefriendly

I requested service from them 2 weeks ago on (fireplace was leaking gas). The lady who answered the…read morephone was nice and accommodating as they were booked with appointments. My appointment was from 1-5pm today. They arrived early 12:30pm. Nathan and his father were polite and professional. They explained everything in detail where someone who isn't knowledgeable could understand. They inspected my fireplace thoroughly and also everything in the walls. They found out nothing was leaking gas. They did not charge me. These two are a blessing! What great customer service, knowledgeable and professional men. I can't recommend them enough.

I'm not sure what happened with this business. They came to my condo to fix my fireplace. They said…read moreI needed a new remote for $375. I ok'ed the purchase. They said they would bring it soon. That was 2 months ago. I haven't heard another word from them. I was happy that this father and son team was going to fix the fireplace. In fact. I was going to ask for an estimate on cleaning our dryer vent. I don't know what happened to them.