Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

What a great experience Mindy made my mattress shopping. I got great service, friendly help and…read morefast delivery. I'm loving my new bed. 100% Recommend this business - Prices better then the big stores.

I will start off by saying that I never really write reviews... But find them helpful... So I…read morefigured I would start. Up in till now every single review I've ever written has been just a good one. Let me start off by saying that my two star review is not because of the mattress quality... But because of the extremely poor customer service provided by the owner/manager Mindy. I purchased a full size bed for my daughter from her, and it worked out. So when it was time to purchase one for my son I figured I would pay it forward and go back as a repeat customer. Being a repeat customer, when I had called for some help with a boxspring issue.... I was confident I would get some... Albeit small. However Mindy was 100% unhelpful and even told me that she would be charging me $100 to fix the issue that I had with my boxspring (the issue was I didn't need it and I didn't know). She was flat out rude. Unhelpful. Saying she would be charging me a restock fee of 50%... plus $50 to pick it up. I told her I could drop it off. She said no. I had reminded her that this was the second time I purchased a mattress from her i'm big and asked if she could help me out... She said no... Funny --- I was going to purchase a third one for me and my husband that would've been much more expensive however now never again. The 2 stars is for the mattress quality... As I would've given them in the zero stars for service.

Peter and Reade can repair just about any lightning you have. I've used Summit Lamp many times…read more Friendly and not expensive.

I procured an old floor lamp that has a very antique period piece look to it. When trying to adjust…read moreit one night it snapped in two. I didn't want to just let it go since I really liked it's look and how turning it on was activated by a floor switch is unique. I brought in the lamp and the techs looked it over described what appeared to happen - where the break was, the condition of the cord, the hinge and the adjuster. They seemed to know what they were talking about as they went on to describe to me what they were going to do to repair it. They quoted me and gave me about a week of time to do the job. The followed up with me and called when the lamp was ready. After picking up the lamp I am very pleased with the job, they made it so the lamp can be adjusted as I tried to do before breaking it, albeit I have to be careful as it never really was meant to be adjusted. So if you have an antique-y lamp or light device or just a lamp you like in general that needs service try here. My price I felt was fair but hear they can run high on some of their repairs, but there aren't a whole lot of places like this either. I can say though, they did a good job with my lamp.

I've passed this place many times and finally went inside. I assumed it was a furniture store and…read moreloved the displays they had. There were a few women, employees talking but no one greeted me or explained the store to me. Turns out it's an interior design store that looks like it can custom make furniture. They look to offer skilled interior design service. Too bad no one mentioned it while I browsed.

Selling your house after 20 years and moving into a new apartment in NYC is stressful enough but…read morehaving to furnish a new apartment from scratch in a short period of time is overwhelming. Nina and British Home Emporium were godsends! Nina walked us through layout and design choices seamlessly and efficiently. Working in the store was amazing. We were able to select furniture for our new living room, dining room and 2 bedrooms in no time. In addition, to the furnishings, Nina was able to facilitate custom rug and window treatment installations. Finally, Nina and her team were there every step during the delivery and placement of our new furniture. After living in one place for 20 years it is hard to believe that another place could feel like home, but thanks to Nina and British Home Emporium we have moved forward to our next chapter seamlessly!

Richard has sourced beautiful one of a kind pieces (desks, dining tables, and chairs) in his…read moreshowroom. He also offers custom furniture services (dining tables, beds, upholstered furniture). He works with you throughout the whole process to create your dream piece. He has an extensive fabric library in his showroom where you can select the perfect fabric for your custom piece or to reupholster an old favorite. Richard is very knowledgeable and is willing to assist in finding or creating the perfect piece of furniture for you! Next time you are driving near New Vernon take a moment to stop in.

The most elegant interior designer in the tristate area. Donna Donaldson has a very strong grasp on…read morea clients vision and overall aesthetic from strategy, to concepting to execution. Donna is a wonderful full service designer with a strong eye for modern, practical, sophisticated home glam. Her projects range from small renovations and room re-do's to multi-million dollar estates in Greenwich/New Canaan Connecticut, Nantucket, Florida, Pennsylvania and New Jersey. Donna has impeccable taste, she provides floor plans, perspective drawings, room arranging, decor, floor treatments, window/fabrics/lighting advise...If your home needs a facelift I strongly recommend Donna. If youre not in the market for an interior designer, check out the charming store in Summit to buy one of her infamous candles, throws or pillows.

Working with Donna over the past several years has been beyond a pleasure. She is always prepared…read morefor our meetings with bright ideas and a calm demeanor. My home receives many compliments for its' creativity and uniqueness from our guests. I always give Donna and co. all of the credit. Her style is your style, so you really feel that you are living in your own paradise. Kudos to Donna and her team.

I got an amazing deal on very expensive mattress. The people in the store are very insightful and…read morereally care about getting you into the best fit for you! I went the same day to a mattress firm and they were charging me more than double! Don't overlook this amazing store! Quick and timely delivery and set up!