The proprietor of this company has died, and Travel by Judie is no longer in business. 42 Corinth…read moreSt. is now a different business. Judie Leon was a wonderful person and leader in the community. She is missed.

If I could give 0 stars I would! My aunt insisted on using a travel agent to book our trip to…read moreAruba. The trip was to celebrate her 60th birthday and also to sprinkle my grandfather's ashes. We explained this to Judy going in...Long story short, terrible experience. Cluster f@ck from the get go...from her spelling my aunts name wrong on plane ticket, to being seating about 10 rows apart on the plane. When we received our trip documents in the mail we immediately called Judy who assured us she would fix the screw up with the plane seating, which she failed to do. Additionally she promised she would upgrade our room because of the screw up. She didn't come through on this either. I went along with using a travel agent against my better judgement. Lesson learned! I should've booked directly myself, the way I always do. Avoid her at all costs!

Good morning Rayna,…read more I would like to take this opportunity to thank you and Boston Limousine for your ultimate customer service for our event Africa's Leaders Speak. You and your team went beyond the call of duty to ensure that our clients we accommodated. You offered great service, your drivers we on time and were courteous and their cars were spotless. This exemplifies customer service and professionalism from you and your team. Please extend this note to your drivers and thank them on behalf of me and Harvard University Center for African Studies. Most kindly, Candace L Lowe Finance Associate Harvard University Center for African Studies

I reserved a ride with Boston Limousine to pick me up from the hospital after a medical procedure…read more They offer a "non-emergency medical transport" service which is required for hospital discharge if you can't drive yourself and have no available ride options. (Uber/taxis do not provide this service.) This is my first time using Boston Limousine and I was very concerned that unless everything was well coordinated, I would need to spend the night in the hospital. It would not only have resulted in a huge out-of-pocket expense, but more importantly, it would also mean leaving a family member essentially unattended overnight. Bottom line is that I was more concerned about the hospital discharge process than about the medical procedure itself. I shouldn't have worried. I made a reservation with Rayna at Boston Limousine, and she coordinated the details so expertly that even though the hospital's estimates for my discharge time changed several times, and I was discharged at a different location from that in my original reservation, my ride was available exactly when I was ready to leave. Kamal, my excellent driver, actually came in to get me (per the hospital requirements) at the correct location inside this huge hospital complex, and I was discharged without an issue. I was scheduled to be discharged after normal business hours, and Rayna even provided me with her cell phone number in case there were any changes to the discharge time! In addition to her professionalism and attention to detail, the level of kindness and caring that Rayna showed through the entire process really brought my stress level down, and made a very difficult day so much easier. The ride home was about 50 miles, and Kamal's driving was smooth and efficient, and his manner was friendly and professional. Even though I was a little sore from the procedure, it was a very comfortable, pleasant ride. I will use Boston Limousine whenever I need a car service in future, and recommend them without reservation.

We used Rollo for our bridal party transportation on our wedding day and cannot say enough good…read morethings!!! Dan was so kind and professional and the Mercedes limo was a hit!!

Amazing service, We had a stretch Suv for myself, my husband 2 grandchildren under 5 and One of…read moretheir moms. To and from TD for Disney on Ice. Chris the driver was very helpful, and polite. We will definitely use again.

If I could give zero stars I would. From the start to finish this company was a nightmare to deal…read morewith. There was zero follow through, no clear communication and horrible..I mean horrible customer service. When you use a travel agency, you expect them to take care of the details, to have your best interest at the top of their list. We literally had to chase our travel agent Andrea down at every turn to get information out of her. She was never available for a telephone call and used her personal life as excuses to why she couldn't have a call or two with us. Also saying that she has 300 or something clients. Like that is our fault why she can't gove us great service. There was a whole bunch of mumbo jumbo from this agency in regards fo our cruise. They told us a bunch of hog wash as we spoke with the Celebrity cruise representative on the ship. They told we'd be on a priority list to bid for an upgraded room. However, when we arrived on the ship, Celebrity had no record of that. We booked two cabins over half a year in advance and the cabins were not near each other. They also had obstructed views. Imagine paying for a balcony room and getting a view of the lifeboat. The best part was that Susan Peavey blamed us. I'll tell you what I've worked in the hospitality industry for over 20 years (luxury brand/5 star hotels)...never, ever, ever woukd I blame my guests. I also go above and beyond to give each client 5 star service. I anticipate their needs etc. This cruise was a 60th birthday celebration for my friends and a special treat for me as I finished radiation and chemo for breast cancer. I deal with travel agents every day in my line of work. 99 percent of them are outstanding. They have every detail down to a T. As they know the importance of building lasting business relationships with their customers. This agency waa the 1 percent that could care less. Here's the thing: In the service/hospitality industry mistakes are going to happen. Things that out of the provider's control. It's the recovery that matters. It's about making the wrong right We didn't feel like we mattered or were taken care of. We could have booked it on our own and had a less stressful and more delightful experience.

My wife and I planned our honeymoon with Susan Peavy in the spring of 2023 and we could not have…read morebeen happier! Susan was very responsive and helpful with all of our questions and concerns and took the time to help us find the perfect resort for our honeymoon. She sent us a little package with all of our information regarding pickups from the airport, our flight information, etc. and it was very helpful and extensive. We needed to reschedule our honeymoon at the last minute due to a family emergency and Susan was extremely considerate and understanding and helped us reschedule our vacation later in 2024. We cannot recommend Susan enough and we hope to work with her again for our next vacation!

I have been with this family agency since they were located in Davis Square Somerville. RIP to Mary…read moreBaker who was like family to us! Now her daughter Maureen is our go to person to book our vacations. You don't spend extra money but have someone to reach out to with questions, issues, or concerns to keep that weight off YOUR chest. Reach out before you plan your next vacation!

Based on the reviews here I was sure that this travel agency would be able to help us. We had a…read morepretty basic travel requirement, and sent very clear bulleted emails to them. Instead, it took several days to hear back and when we did: 1) they used some weird online service that asked for a login to even see the proposed itineraries 2) they had extremely long layovers and actually missed a city we were planning to visit for a few days In my mind, the whole point of hiring an agent is to make things easier and save you hassle. This has been the opposite.

The only way to describe Excelsior Limousine and Joe Nardella is that he treats you as if you are…read morehis favorite relative. We use Excelsior for both business and personal events. At times, the Excelsior Limo driver is the first person to greet our guests or clients upon arriving at Boston Logan. Joe and his team take control of our international clients arriving in Boston guiding them from the chaos of Logan airport to the friendly hospitality of their limo. Joe also has experience in many areas. I attended a small wedding and Excelsior was the limo service. I was surprised to see Joe come into the Church and set up the order of the wedding party waiting to proceed down the altar. They handle every situation with professionalism and courteous. They are always on time and put the customer first. Once you sign on with Excelsior Limo, you will feel as if you are their only customer.

I don't know how they don't have a string of five star reviews but my whole experience with…read moreExcelsior Limo was awesome. I was planning a night out for my friends 40th birthday party for 3 couples. I had originally contacted Joseph's limo but they told me that their limos would be tight for 6 people. So I contacted Excelsior Limo and heard back from Joe. He was friendly, helpful and responsive. We didn't know where we were going at first but he said fine, we'll make the reservation and you let me know a few days before so we can plan the route. I asked about drinking and drinking glasses and heard back "we have crystal glasses in the limousine (both champagne and old fashioned) and also do provide ice. We will also be providing a complimentary bottle of champagne and waters for your consumption. " He picked us up on time and the limo was huge and gorgeous. Plenty of room for 6 people, excellent sound system for us to play our CDs, places to put beer and champagne to keep cold, glasses etc. He was happy to take pictures of us all at each stop as we picked up each couple. We went out to dinner and when we walked out the door after dinner, there he was! Just parked up the road and as soon as we were walking down the road he was there holding the door open for us. Same thing when we did another stop for some dancing and after dinner drinks. When one of our party wasn't feeling so well (yeah, yeah, we drank too much), he provided a large bucket in case it was needed. All in all, five stars all around. From communication, service, quality and price this was a great experience.

We will not book a vacation without going through Steve out of All Bright Travel. He is amazing,…read moreknows about all be best vacation spots, will tell you wants good, what's not good, what's worth it and what's not. We planned our dream honeymoon with him and also planned a cruise years ago, and probably planning another vacation coming up soon. He gives you as many options as he can find in your price point to get you where you want to go. He does not push the sale, it's very much what you want, when you want, for however much you try and spend. I recommend him to everyone who tells me that they are going on vacation!