Very knowledgeable of equipment and products. Great customer service. Terrific parking.read more

They provided the needed equipment the same day that it was requested. The equipment was clean and…read morefunctioned perfectly. The delivery person assembled the equipment and showed me how to use it. All the staff were polite and answered all my questions.

I reserved automatic scooter for my disabled person paid it was to get delivered to Snoqualmie…read moreCasino& Hotel get picked up the next day well the delivery person showed up with a manual wheelchair which made it impossible to push with client weighing over 600lbs! So I called complained they told me to order again and they would issue me the right scooter plus discount so I did this was 4pm they kept me on hold until 15 minutes before the closed about 7 or 8 pm then issued me an apology that they cancelled my new request and they want to issue me $20 off my next rental? Wtf no! I hope nobody has to use this company! Oh yeah when the manual wheelchair was delivered seat torn the brakes cut into the wheel crazy! I usually don't right reviews but Too many things went wrong and I spent a lot of money for terrible service!

We used the Minneapolis MN location of this business and they were great. Very responsive on the…read moreapp and by text, flexible in delivering the chair a day early. Delivered and picked up the chair at our hotel with no issues. Would definitely use again.

Rio has a "get the job done no matter what" attitude and the resilience of a power cat. I don't…read moreknow exactly what that means, but I know it's a fantastic trait. Plus, with those long pointy nails, I had to tell her not to scratch me! Meow! Rio is funny, friendly, and genuine. She puts people and their needs first, with a "I'm not going home unless you're satisfied" attitude. Hold on to a treasure like Rio. They are few and far between. Thank you for sticking with it and getting me my knee scooter today. I'm eternally indebted to you. Five stars all the way! Heck, I might break my other ankle just to experience getting another knee scooter from Rio. She's that good.

I am extremely disappointed with our experience with Bellevue Healthcare, and after what happened…read moretoday, I have serious concerns about the quality and safety of their mobility equipment repair work. My 92-year-old father-in-law relies on his Baja Wrangler scooter for his mobility and independence. About a year ago, we brought it to Bellevue Healthcare because it would suddenly lose power and die while he was using it. We described exactly what we were experiencing: the scooter was losing power. They told us the batteries needed to be replaced, so we replaced them. That seemed to help for a few months, but then the exact same problem returned. We brought the scooter back and again explained that it was suddenly losing power. This time, we were told the circuit board was the problem. Bellevue Healthcare kept his scooter for THREE WEEKS to replace the circuit board. When we finally got it back, it was still having the exact same problem. Now we are being told the problem may actually be the right rear motor because the rear tire has been wobbling and has damaged the rotor. But what happened next is by far the most concerning part of this experience. While examining the motor, Bellevue Healthcare had removed the right rear wheel. Afterward, the nut securing that wheel was not properly tightened. Today, while my 92-year-old father-in-law was actually driving the scooter, the wheel nearly came off. That is completely unacceptable. This isn't simply an inconvenience or a repair that didn't work. Returning mobility equipment to a 92-year-old with a wheel that was not properly secured created a potentially serious safety hazard. Beyond that, throughout this process there appears to have been no thorough diagnostic evaluation to determine WHY the scooter was repeatedly losing power. Instead, we have gone from batteries, to a circuit board, and now to a motor/rotor issue while the original problem has continued. When we questioned the previous repair, we were actually told that because WE described it as a "power issue," that was why they replaced the circuit board. Of course we described it as a power issue--the scooter was suddenly losing power. We are the customers, not mobility-equipment technicians. How could we possibly know whether the underlying cause was a battery, circuit board, motor, rotor, wheel, or something else? Diagnosing the cause of the symptoms is precisely why we brought the scooter to professionals. At this point, we have had multiple visits, multiple diagnoses, replacement batteries, a replaced circuit board, three weeks without the scooter for a repair that did not solve the problem, and now a wheel that was not properly secured after Bellevue Healthcare worked on it. This scooter is not recreational equipment. It is essential mobility equipment for a 92-year-old man. He should be able to trust that when his scooter is returned from a medical equipment repair company, it is safe for him to use. Customers should not be expected to diagnose their own equipment before bringing it in, and they certainly should not have to worry that a wheel may nearly come off after that equipment has been serviced. For a company entrusted with repairing equipment that elderly and disabled people depend on for their mobility and safety, I expected a dramatically higher standard of care, competence, and accountability. After our experience, I have lost confidence in Bellevue Healthcare's ability to safely and accurately service this equipment. While they previously were helpful when we purchased a wheelchair, their repair department is deeply disappointing and dangerous.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

I didn't fly my walker with me but found I really needed one once I arrived and this was a great…read morerental solution. They dropped it at my hotel and I left it there at the end of the trip for them to retrieve! Worked beautifully. What a great service!

Very very responsible. Haymen handled the call so so nice. The delivery person came the same day…read more Omg hard to believe this kind of service still exists. Thank you being so good to your customers. Thank you haymen and the delivery person

If I could give zero stars I would... We have bought 2 ADA conversion vans from United Access. The…read morefirst was at the Redmond location and was a decent experience. The second was at the Sumner location and has been the worst... We will be taking future purchases to other vendors. Please do your research. These vehicles aren't something that anyone buys because they want to... it's absolutely a need. For my family, it's because of my son who is in a power wheelchair. This happens to be the only vehicle that all of my children are in at the same time. Safety is a massive priority for us but particularly for this vehicle. We bought a Toyota Sienna and by the time the first oil change was due... within 4 months and around 4000 miles, the brakes were metal on metal... the heat from this actually started to discolor and warp the rotors... For safety reasons, I had to replace both. I contacted United Access in hopes that they would acknowledge that this should not have happened and possibly make it right... they did not, I was met with invoices showing their third party had deemed everything "green". Maybe I don't know enough about brakes but it seems like a reach that the brakes and rotors went from "green" to needing both brakes and rotors replaced, pretty quickly... This was an expensive repair after just buying an expensive vehicle. It doesn't stop there though... I also made a service appointment because there was a crunching/grinding noise as the conversion ramp deployed and retracted... and the majority of the time, it wouldn't fully retract at all. Nothing like trying to either yank that in floor ramp out or push it back in while it's freezing or raining outside. I was concerned that something was stuck in the tracks and noted that to the service department. At the appointment, they started with their typical troubleshooting at the battery... fine, apparently that was from 2017. They were surprised to find the battery was so old... yet we had just bought this vehicle from them... I guess it was far enough in the "green" when they sold it to us that they also didn't think it warranted a replacement. I paid the $500 to replace that as well and was sent on my way. I had a feeling that wouldn't resolve the issue of the grinding/crunching. I was advised to come back if I continued to have the ramp issues... surprise surprise the ramp still had issues. I called to discuss again and was advised that there would potentially be a discount since it was a return visit for the same issue I had brought it in for the week before... We decided to take the floor off the van to find the noise ourselves... just to potentially save time for a tech troubleshooting... sure enough, the majority of the links that secure the cable for the ramp was crushed and the cable was beginning to be severed. I felt relieved to have found the sound. I took photos and sent them to the service department and put the floor back on. We did not repair it ourselves at the time because we were hopeful that the company would take care of us. Again, I was met with an explanation that they did in fact "fix" the issue and then sent me an invoice with an estimate for $1000ish... zero discount... zero accountability for not looking further into the issue while I was there the first time. Mind you, the first appointment was entire day off of work for me, an hour plus drive each way and the cost of gas. I know that used car dealerships have a bad rap and I should have expected this... but it feels so disheartening to be dealing with, especially when this particular dealership deals in vehicles that are meant for our elderly and/or disabled... they are our most vulnerable and it's clear that this company only cares about the dollar signs. Although they seem to be the biggest/most widely known in our area... there are other dealerships that deal in conversion vans... I would recommend going anywhere else... I know we will in the future.

If I could give zero stars I would!! Horrible customer service from Nick. Traveled 2 1/2 hrs to get…read morekneeling fixed on my mobility van, pd almost $600.00. Tried it before I left, it worked, got home would only randomly work. Called and was told "well it worked when you left".. Great thanks for nothing. Went to a custom audio shop in my local area, they found the problem in less than 5 min. Ended up being the back door relay switch, a $30 part.

So grateful to them for saving my vacation! My CPAP mask broke and they were able to help me get…read morenew supplies set up on a weekend. Fantastic customer service!

Excellent customer service! Delivery available. Good products…read more Answers phone fairly quickly!

Bodypoint is a local (Seattle) based company that designs and produces products for the positioning…read moreneeds of people with disabilities who use wheelchairs. They really care about what their customer base needs and wants, even bringing in users to test out products and do "human trials". I have two Body Point products - a calf strap and a pelvic stabilizer. I prefer not to use the stabilizer day-to-day, as I shift positions frequently in my chair, and I transfer in and out often. However, it's exactly what I need to help keep me firmly locked into my chair when I'm being active (working out, handcycling, etc). Since I put the calf strap on my chair I won't take it off! It's made of their Aeromesh material, which breathes and is very lightweight. It's a much better performing accessory than the standard calf strap that comes with a chair. I don't think that any other companies make a comparable product. I've worked with clients who use their shoulder harness and chest supports to maintain upright posture in their chairs. These products allow wheelchair users to interact with the world, and to help increase independence. I'm a big fan! Very proud that they're a Seattle company!

I had been aware of Bodypoint products but never used them. I went to the Boston Abilities Expo a…read moreyear ago and happen to stop by their booth and got to see their Evoflex Belt with the Swivel Buckle option in action. Being a T5 paraplegic i was intrigued by it because of the stability it offered during day to day activities. I am currently using the smaller sized BP Evoflex belt on my everyday chair and I'm loving it.I just ordered myself a new TiLite everyday chair and I made sure to order it with the Evoflex belt. I get a lot of questions from people when they see that I have a belt on my chair since I was one of those people that did always without any kind of seatbelt. I don't always strap on the belt. I mainly use it when I'm sitting in front of a computer for long periods of time to keep myself aligned in my wheelchair or when I need some extra stability like when in the weight room working out. I also use the belts on my basketball chair. Will definitely never go without one of these belts again.... I am currently looking at some of their other products to help me with other needs in my day to day life.