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    Recommended Reviews - Mobility Works

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    11 months ago

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    12 days ago

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    Numotion

    Numotion

    1.5
    (35 reviews)

    It seems like pulling teeth from a lion. The receptionist is pleasant enough, but getting approval…read morefor repairs takes way too long. I have L&I which at times does go at a slow pace themselves on dishing out these approvals. Having only one tech knowing how to do a particular job doesn't make any sense when you offer your services throughout several counties. A repair shop that deals with L&I and other types of insurance should have people doing daily check ups on the approvals. I call my claim manager exchange pleasantries keep things on an even keel and find out the approval NU Motion had been waiting on took place several weeks prior to my call that I had just made prior to calling L&I. I hang up recall NU Motion get a voice mail leave a pleasant reply informing such. I get a return call stating they just ordered the items I needed. I'm a bit disappointed in the way this panned out, as it's been over a month and I still have no idea when these parts will be in. "We'll give you a call when they get in." Then what? I've been dealing with this type of stuff for over 30 years. I've seen people who are go getter's and get these approvals in a timely manner and I've seen those who totally forget what is what. I guess, I'm asking too much for better service as things we need fixing help us lead more close a "normal life" than for those who are able bodied, and haven't a clue.

    This location is the worst of the worst. I have never I my life delt with such incompetent service…read more I have used their services since 2019 and have always felt they where the only game in town. I recently switched because of issues with getting a new chair based on medical reasons. From what their manager told me the two individuals working on my paperwork never started the work. Although they had me personally contact my Pt and Dr. to get the paperwork thet asked for. My doctor was so pissed about this last time I had a visit we spoke about this issue for five to ten minutes instead of the appointment I was there for. The corporation that owns this branch needs to look into them and find out why they have employees talking to clients on a recorded line about their personal problems instead of working on the paperwork or why they are calling them about the same conversations on two separate months. It was Janice that I felt with and her manager Andrea. Andrea said she would be taking over and would call with updates on Thursdays, missed calling me on a Thursday only to email me at the end of day. Then proceeded to avoid my calls twice before I canceled the order only to have Medicade call me a day later to make sure I canceled the order. Again I have never dealt with such incompetent individuals and someone should take this seriously.

    MSHH Donor Closet

    MSHH Donor Closet

    3.7
    (22 reviews)
    $

    i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

    Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

    Mobility Works - mobilityequipment - Updated August 2026

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