It seems like pulling teeth from a lion. The receptionist is pleasant enough, but getting approval…read morefor repairs takes way too long. I have L&I which at times does go at a slow pace themselves on dishing out these approvals. Having only one tech knowing how to do a particular job doesn't make any sense when you offer your services throughout several counties. A repair shop that deals with L&I and other types of insurance should have people doing daily check ups on the approvals. I call my claim manager exchange pleasantries keep things on an even keel and find out the approval NU Motion had been waiting on took place several weeks prior to my call that I had just made prior to calling L&I. I hang up recall NU Motion get a voice mail leave a pleasant reply informing such. I get a return call stating they just ordered the items I needed. I'm a bit disappointed in the way this panned out, as it's been over a month and I still have no idea when these parts will be in. "We'll give you a call when they get in." Then what? I've been dealing with this type of stuff for over 30 years. I've seen people who are go getter's and get these approvals in a timely manner and I've seen those who totally forget what is what. I guess, I'm asking too much for better service as things we need fixing help us lead more close a "normal life" than for those who are able bodied, and haven't a clue.

I was put on hold multiple times, awaiting to hear from a technician. I easily wasted 2 hours with…read morethis company. I gave up and did a make shift fix with the aid of Tacoma Screw.

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

The attention to detail by joe and his crew is of the utmost respect for property and client . They…read moreexceeded all expectations on every level . And I have pride in being a part of this exceptional company every job is treated like it's a family members place and safety is our number one goal !

Such a lifesaver. My mom became wheelchair-bound and with no way to get her out of the house, we…read moreneeded a ramp. Joe was seriously the best. He was kind, responsive, and beyond helpful in devising a ramp that would work the best. Did the job in one day and it looks great too.

I have used New Transport Cabulance for many years - they are excellent, without question. They…read morealways show up on time ... and if they will be late, they contact you and let you know an ETA. No matter the time of day, they have always been able to transport me where I need to go. Over the past 25 years of being wheelchair bound and needing to use services such as this, I have used most of the cabulance providers in the Seattle area - by far, New Transport is the best. Whenever I have a say in the company to be used, they will always be my first choice.

Great service and very accommodating. Other transport services wouldn't transport my mom after 5…read morePM, which limited our appointment availability. New Transport Cabulance has been very easy to work with, and caring with each experience we've had. We have taken two round-trip rides with Victor from Mukilteo to Ballard, and he has been thoughtful to avoid bumps, potholes, and other things that would make my mom uncomfortable. Their pricing is straightforward, and there have been no added fees or surprises. I would hands down recommend this service.