*I strongly advise staying away from this company. Based on my experience, any response is likely…read moreto be equally combative and unprofessional, with little to no accountability taken.* This is now my second negative experience with Elite in Norwalk, and both have been unacceptable. During our holiday party, the driver refused to transport employees to pre-approved locations--despite written confirmation at the time of booking, which I retained. The three stops were all within half a mile of each other, and the venue itself was only three miles away, making the refusal both illogical and unnecessary. The driver was abrasive with our employees, and dispatch was equally unpleasant. While I understand the driver was following instructions, his tone and handling of the situation were entirely within his control and were unprofessional. The only resolution offered was removal of the driver's tip, which failed to address the broader issue of how the situation was managed by the team as a whole. Despite this, I gave Elite another opportunity for a Yankees game outing--and unfortunately, it was another poor experience. The bus's air conditioning was not functioning on the way down in 80-degree weather, making the ride extremely uncomfortable. We arrived at the stadium hot, sweaty, and exhausted. When I followed up the next day, the manager, Chelsea, was dismissive and unwilling to take any responsibility for the malfunctioning A/C or radio, citing that the vehicle had passed inspection prior to dispatch. She also questioned why I didn't report the issue immediately when the bus arrived, which was frustrating and misplaced. We were communicating with Ricardo (our very pleasant driver) how hot it was and he said it wasn't working properly. (Note: the bus arrived @ 4pm and I emailed them at 5:30pm.) The bottom line though is that it's unclear what could have been done mid-trip to resolve a mechanical issue, and placing that burden on the customer is unreasonable. There appears to be a consistent lack of accountability across the organization. The only remedy offered in both instances was removing the driver's tip, which does not address the root problems. The fact that their only proposed resolution is to remove the driver's tip is telling of how they treat their employees. This was an opportunity to make things right, but instead reinforced my decision not to use Elite again--and to advise others to avoid them as well.

These guys are so fantastic. I was able to to schedule a car with them at a very late hour and…read morethey took me into NYC for an urgent meeting. Very reasonable price, and really courteous and incredibly efficient driver. 10/10 would recommend.

A great experience. Clean, on time, great communication. Our driver, Dave, was phenomenal!read more

Our group recently had a Sprinter van rented for the day to transport a group of 8 from Norwalk, CT…read moreto the Harlem area, on to the East Village and finally to LaGuardia airport. Our driver was so friendly and helpful, ensuring he met our needs. The van was very comfortable and also easily held our luggage for the day. They also provided water for us to enjoy throughout our day. Highly recommend!

Not terrible if you make a reservation online, but if you have to talk to a person it is always…read moreterrible. Just got hung up on by a rude woman.

The woman who regularly answers the phone for reservations (her name starts with an M) is…read moreconsistently, always, no matter what, rude and has an attitude when immediately answering the phone to take reservations. The constant annoyance in her voice as if you're interrupting her day. The company sends a slew of texts an hour or earlier before starting the driver will arrive in 15 minutes when the driver is more than an hour away. Nobody wants texts (incorrect alert texts) at that in the middle of the night while they're asleep. Halfway through the ride, they also mark the ride as "complete" prompting another text when you are absolutely no where near your destination. They cannot include simple instructions on their reservation or profiles such as building codes or directions.

We have been using this company for over 10 years. I'd say mostly for our airport rides. They've…read morealways been on time. There's never the worry about. Will they show up there? The driver is very friendly. I can't recommend them enough.

This was my first time using Long Island Elite Limousine, and I will be using them again! They…read morewere prompt, courteous, and safe in a very nicely appointed limousine. Our driver was extremely nice and helpful, and made sure we were covered with an umbrella upon entry and exit in the pouring rain. He was at our venue early for pickup, in case we were ready to leave. I would highly recommend LI Elite Limousine!

Great driver, and great service. Office staff was very nice. Highly recommend and I will definitely…read moreuse again!

Very rude receptionist. Called for a quote and got a nasty attitude instead. I will go…read moreback to using Elite. beware! Do not waste your time.

BEWARE. Party bus arrived 15 minutes late to a wedding and threw off the entire schedule for the…read moreday. This was completely due to driver error and inability to navigate roads and GPS. Called twice to try to rectify the situation. Company accepts no Responsibility and just refunded gratuity. This company operates under 3 names... Elite Limousine, Gardella's Elite Limousine, and Premier Limousine. Do yourself a favor and choose a reputable company who truly cares about on time arrivals and customer service.

this company i would never recommend we had them for our sons wedding and the wedding endend at 10…read moreand the bus left at 10:04 left the entire wedding party and the parents we came out at 10:07 and they were gone the people on the bus said you left with out the wedding party and he said they were told to be out by 10 makes no sense when it ends at 10 he said to the people on the bus oh well so now we call him and said did you forget about 30 of us he said you were suppose to be out at 10 and we said are you coming back for us he said im going to have to charge you i cant come back we said thats crazy the hotel is exactly 10 mins away from the venue after the people on the bus convinced him to turn around he took 20 plus min to come back then he couldn't turn the bus around so 2 people on the bus that are truck drivers had to help him i no its hard to do but thats crazy so i call the place the next day to tell them what had happen the dispatch was very nice and kept apologizing but the women that called back didnt care at all i wasnt calling to ask for a refund i was just leting them no this is terrible business she just didnt care and said i should charge you for coming back and then the driver went on highway and was in traffic which i dont no why he went that way so he was almost an hour now before bringing the guest to the after party so she said your lucky im not charging me for that i think that was so rude she didnt belive anything i told her that the people on the bus said to the driver about forgeting the wedding party and family i even told her that they would be happy to let them no she didnt care and these police officers and grandparents just thought i let people no about this place

Peraltas failed to make a confirmed pickup yesterday, Monday, November 17th with no notice or…read moreapology. The company's telephone numbers are not working as well. Stay far away/

We reserved this car service well in advance for a trip into NYC. We called the day before the…read morescheduled pick up date to go over the details. The pick up time came and went and there was no Mario and no car. We called Mario and the call went directly to voice mail. We left messages and the call was never returned. We had 3 People waiting so we called Uber. The Uber Driver came within 20 minutes with a beautiful car and an excellent driver.I would never recommend this car service to anyone. They are unreliable and obviously do not care about the customer. We never received a call back or any type of apology. M.V.

Reasonable prices, nice polite drivers. Use them for airport rides when I visit the Jersey Shore…read more They pick me up exactly on time and even wait patiently while I finish packing.