Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

Thank you to these sweet ladies for coming in clutch today. We are in town for my birthday and I…read moreforgot my contacts at home. The other places I called were not very nice or helpful but I was happy to hear a kind voice on the other side who was very quick to help. I was having a bit of a rough day so we actually got there a little bit after closing but they (Manager & Elisa) were waiting for us, Elisa was able to accommodate my needs and sympathize with my situation and get me some trial contacts which I'm so grateful for!! Thank you for making my birthday so much better and my day a little sweeter ladies!! If you are in town and need a place to go I'd highly recommend this spot aside from the kind people the inside is very clean and comfortable, amazing establishment!! Thank you!

Best practice around. The doctors here are friendly and thorough. Kathy the office administrator is…read moreso friendly and helpful--I've known her for decades now and she is always on top of things. Dr.Bridger discovered my narrow angle glaucoma and saved my vision in doing so. I got it treated and am fine now. There is an excellent selection of frames of all types and everyone seems happy in their work which is a sign of a well run business. Highly recommend this practice!!

This is one of the most disparaging and pathetic experiences I have ever had at an eye exam place…read morein 15 years. I was consistently forcefully ignored, belittled and patronized about my capability to afford anything outside of what my insurance allowed. And the woman that handled my service or lack thereof refused any feedback on the type of glasses I was looking to purchase, she was outright indignant and belittling but yet when other caucasian patrons walk into your establishment they were greeted warmly and talked to respectfully. to make matters worse, the glasses that I picked out weren't even the ones I received in fact they weren't even in the same class. I expressed my budget and willingness of $575 to spend on glasses and yet they charged my insurance for those glasses and they didn't even have the decency to give me the ones that I picked out to purchase defeating the whole purpose of the $575 out of insurance budget, Hence I was more than fiscally able to purchase a pair of my choosing regardless of what insurance covered . I will never do business with this company again, but maybe that was their whole gold to discourage people with disabilities or under insured individuals from returning?? I could be completely wrong, well I'm just speculating but in any case I will not go back because i'm no longer a glutton for punishment.

A well run office - the chain makes it easy to arrange last minute eye exams online. Dr. Gammon…read morewas very thorough - took the time to understand what I wanted in my Rx, and yeah, very happy with the results. The office is well run. The frame selection is down to the usual suspects - but I was able to find a pair that stood out a bit. They navigated my insurance well. My wife actually ended up returning her order for something completely different, and they were very helpful and made the exchange a painless affair. Recommended.

What an outstanding experience I had when I went to The Eye Place for the first time. My glasses…read morethat I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.

Shellee is great! Very helpful in finding you the right pair of glasses. Received my new pair in…read morejust a matter of days!!

I had appointment to get evaluate regrding need for cataracts. Doctor never looked at my eyes…read more Woman put too many eyedrops in my eyes and now all blurry. One of the test was not done but they sent records and it was included. as done is You should see doctor first before any testing done! It appears is an assembly line to get you to scheduled to sign up for cataracts surgery. Doctor badgered me! No explanation of anything! Would not recommend them! I would not recommend them!

Amazing and thoughtful business. Thank you for helping me out with a plunger to get my sclera lens…read moreout while out of town.

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

I have been buying my glasses and sunglasses at Banville for almost 15 years. Selection is…read moreexcellent, service is superb. You can also purchase vintage frames there as well. If you haven't tried them yet- get on over. You won't be disappointed.

I do not recommend this optometrist. I was a patient for 30 years. Never in that 30 years was Dr…read moreYoon on time. Figuring she was busy, I started scheduling the first appointment of the day. Nope. She was still at least 30 minutes late. This was to every single appointment in 30 years. Not once on time. And late by at least 30 minutes. But the absolute worst, almost unforgivable was she completely changed my eye prescription. After an exam, she stated and wrote that my left eye somehow went to having no vision problems. I have astigmatism in that eye. There is no way that could happen. I'm 56 years old. They filled my contacts with that prescription and when I put them in, I got really sick due to having basically nothing in my left eye. I still wanted to give dr yoon benefit of the doubt, I mean she is the doctor, so I tried to walk to my car to drive. Well, I was so dizzy I fell down on the cement. At that point, I knew I couldn't drive and I looked at my contact boxes and realized she had made a mistake. I walked to Banville wearing my old glasses, and they argued with me. They told me I was wrong. They literally acted like I was crazy. They finally decided to give me my contacts in my old script and expected me to pay for them. Then I had glasses made, thinking they would use my old prescription. Nope. Again. The left eye was basically just plain glass. I decided to go to another optometrist for a new eye exam. As I suspected, Dr Yoon somehow completely messed up my exam and Banville was pushing a fake, very incorrect eye prescription. I went to get my new glasses fixed from Banville because I figured they should replace the lens for free. They replaced it, but reluctantly. This was the craziest experience I've ever had. After 30 years of waiting for Dr Yoon to show up for every appointment, now I'm literally arguing over an incorrect prescription- not even a slight error- an error that could have killed me or another person if I had driven. They never even apologized. Instead they treated me like I was crazy. One good thing- I found a new optometrist that has brand new, state of the art equipment that actually works and gives customers the correct prescription. And he was on time!!