This was posted on Nextdoor.com by Julie Price, with the subject line Aftermath of Boiler Explosion…read more My heart goes out to those hurt or killed in this freak accident. If anyone knows of any efforts to help out in any way, please let me know. I hate to bring this up, but hopefully they all had life insurance. It would really be tragic to morn the sudden loss of a loved one, then have to pay to bury them. It is so important to make sure your loved ones are taken care of if YOU don't come home one day. My Allstate office is offering insurance reviews, financial or property, to make sure you are completely protected. J.Price Insurance 314-776-4061

Tried to cancel my Policy could not get anyone on the phone…read moreLeft several detailed massages, no responds. Was charged with a renewal but had my Bank block the charge. So much for customer service especially if you don't want to renew. Glad I'm out!!!

I was trying to do some banking for my elderly mother. I don't have an account here and I wasn't…read morequite sure if my mom did either... Well, they were as helpful and patient as could be, in spite of my knowledge lack, and also protecting my mother's confidentiality. They didn't personally remember her, and definitely didn't know me, but they did what they could to help. In the end, it all got worked out.

I had a security breach issue on one of my accounts somebody got a hold of my email and did a lot…read moreof ugly purchases. It was through subscriptions that I thought were canceled in we're not they just kept going on. I just want to say that how the bank handled this was wonderful patient understanding did I say patient patient patient. I was not the nicest person because it kept happening the bad guys were very persistent at wanting their money. But thanks to the support I got from the bank I was able to resolve the problem and I can't give them enough accolades concerning the way they handled it

CNB Florissant is a wonderful old-fashioned bank with all the things we always took for granted -…read morefriendly employees, tellers, banking assistants, coffee, popcorn, drive-through, ATM, and almost no waiting!! And also the BEST CD interest rates! And they do post their CD rates on their website.

Service was friendly but their policies are not. They don't publish their interest rates on the…read morewebsite. You have to request them. They also have a horrible death policy. They force you to remove an account holder or close an account only 6 months after someone passes. This is ridiculous. Affairs are rarely wrapped up within six months. This policy put me in a very difficult situation where I almost lost a lot of money.

I have been a customer of Lindell Bank when it was under prior ownership as First Illinois Bank…read more That was over 15 years ago. Even though there aren't many locations in the Metro East, I still conduct business with them due to the "home town" bank relationship lacking with the bigger banks. The flip side-since there aren't many locations, the level of convenience isn't there unfortunately. There isn't a 24 hour customer service line for assistance. I am a long standing customer and for the foreseeable future, will continue to be because of the personalized service provided. The customer service representatives know me by name; I know them by name and I am treated like a family member at Lindell Bank.

I am writing this review to share a very serious and disappointing experience I had with County…read moreCredit Union, specifically with branch manager Carlton Aldridge. I was a loyal customer for more than two years and had two direct deposits going into my account. I trusted this institution to handle my finances responsibly, but the way my account was handled caused real financial and emotional harm to my family. My account was repeatedly restricted and interfered with without proper explanation. One of the most serious incidents happened when I had to travel to Dallas for a family medical emergency while traveling with my newborn twins, who were only about four months old. Before leaving, I went to the branch and spoke directly with Carlton and told him I would need access to $10,000 from my own account. He told me the bank could only release about $3,000 per day and referred me to a shared branch to withdraw additional funds. I followed his instructions and was able to withdraw $5,000 that same day. When I arrived in Dallas and attempted to access the remaining funds through another shared branch, I was told my account was not showing properly and that I needed to contact my home branch. I called and specifically asked to speak with Carlton because I was told he was the only person who could fix the issue. I was placed on hold for nearly an hour while traveling with two infants. After calling and emailing multiple times, he finally answered and raised his voice at me instead of helping. He told me my account was under review for "fraudulent activity," but refused to explain what the alleged activity was. This was my only bank account at the time. I had no access to my money and had to borrow money from a friend just to get through that week. When I returned to St. Louis, I asked to speak with his supervisor, who I was told was the CEO. After reviewing the situation, the CEO informed me that the issue was actually related to my identification showing Texas and that it was a mistake. He apologized and admitted there had been an error. This directly contradicted what I had been told about a fraud investigation. The bank already knew I had moved from Texas to Missouri. The second major issue, which is still unresolved, involves my auto loan. I fully paid off my Mercedes-Benz vehicle loan through County Credit Union. Despite several emails and requests to Carlton, the loan has never been properly reported as paid to the credit bureaus. Under the Fair Credit Reporting Act (15 U.S.C. §1681s-2), lenders that furnish information to credit bureaus are required to ensure the information they report is accurate and to correct or update inaccurate or incomplete information after being notified. My paid-off loan has still not been corrected. Another repeated problem was constant and unexplained card declines. I would be at a gas station trying to buy fuel and my card would suddenly be declined. When I called the branch, if Carlton recognized it was me, I was often told he was unavailable. When I went into the branch in person, he would be sitting there and still treat me with an attitude and lack of professionalism. I repeatedly asked him to stop interfering with my account. I have a wife and children, and in case of an emergency I must be able to rely on my bank and access my own money. I also want to clearly state that I felt discriminated against. As a Black customer, I noticed a repeated pattern in how I was spoken to, how quickly restrictions were placed on my account, and how dismissive and aggressive the communication toward me was. I cannot say what was in his mind, but based on repeated interactions over time, I genuinely felt I was treated differently and unfairly. Later, I lost my job and was involved in a car accident. I took out a $7,000 loan with County Credit Union, paid $3,000, and had about $4,000 remaining. I explained that I was dealing with job loss and started driving Uber, and I made partial payments while trying to recover financially. Instead of working with me, my account was again restricted and eventually closed. The remaining balance was reported as late to the credit bureaus, while my fully paid auto loan was still never reported as paid. It is extremely troubling that negative information was reported, but accurate and positive information was ignored. I was also told by a former teller that Carlton regularly spoke to staff in a disrespectful manner and that the branch had frequent employee turnover. This experience caused unnecessary stress, financial harm, and emotional distress to my family, especially during a medical and family emergency involving my children. Based on my experience, I cannot recommend County Credit Union and strongly encourage others to proceed with caution.

Great experience! The staff are always courteous and professional. As a member since 1991, I've…read morenever had a negative experience.

I have been putting off opening an account at a financial institution since I moved back after…read moreCovid, satisfied with my online banking solution. However, sometimes you just need a place you can drop in and get cash or buy currency or do whatever banking business is easier in person. Setting up my account was really easy, they have a good number of locations convient to me, and, most importantly, haven't done anything to anger me (REGIONS).

Always a pleasant experience coming to this bank. The parking lot can get kind of tight if there…read moreare a lot of cars, but there is ample parking nearby in the adjacent lot. They have a couple of drive up teller lanes and a drive up atm outside. You're able to handle all of your banking needs in one spot.