Purchased a 2024 Hornet Gt Plus just over a year ago. Towed to the dealership 5 times and driven…read moretwice due to the vehicle unable to start. Jumped a few times. Every time I got the car back a few days or weeks later the vehicle dies again. No explanation, no idea why. This past time I was able to get it started and drove it to Monroeville Dodge and was later advised that the connections to the battery terminals were never tightened. On a side note, how did I get it started this last time? I tried jumping it multiple times with no luck. I was prepared to get it towed yet again. Key FOB is in the car, and I am outside placing the cover back on the battery when my headlights come on. I push a little more and the car starts. I will never take a car back to Victory and will stick with Monroeville moving forward.

Have used this dealership ever since moving back to Pennsylvania 3 years ago. There are many…read moredealerships Jeep dealerships within a short drive of our home, but we tried this on because it was a straight highway drive from our home. Bottom line after taking vehicles in for many services now is that Victory is customer focused, honest, low pressure, easy to schedule appointments, easy to access, and the facility is comfortable. We have worked through all of their service advisors over the last 3 years and all have been helpful. Most of the times over the past couple of years Anthony has handled our appointments and all have gone as expected. More recently Steven has handled most of our services. He has been a great addition to the team based on his prior experience as a mechanic. It gives an extra advantage to Victory by having someone as part of the customer service interface that completely understands the minute details of the services and repairs needed. The service advisor team at Victory works side by side as a team and all are quick to jump in to assist customers walking into the door, After more than 2 decades living in Northern Virginia where we used an outstanding Chrysler/Jeep/Dodge/Ram/Fiat dealership that we knew we could completely trust, we were not sure what to expect here. What we found at Victory is that while being a much smaller dealership than our previous one, is the same kind of honesty and first rate customer care we had.

Kunkles will do whatever it takes to satisfy customers over 40 years of dealing with the owner I…read morehave had no problems

These people are very vengeful They spent time working on something I never requested when they…read morecame to me with a hefty bill that I questioned and the services I requested not done I refused to pay they slapped my car back together so quick and sent me on my way Damage to the exterior was caused by the shoddy way they put my car back together customers beware I know REVENGE when I see it

I bought a new 2024 Silverado LT trail boss, at the end of April. I had a terrible sales…read moreexperience, due to the sales manager Ricky. I stopped in one night and was given an extremely low evaluation for my Silverado trade in. I was going to walk away and go to another dealership, but you had the truck I wanted. I came back and worked with Ricky again and received a fair deal. The issues came when I came back to pick up the truck. Ricky knew for two days what time I would be coming in. We agreed to have the truck ready to go because I was stopping in the middle of soccer games I coach. I verified with him the day before, the morning of, when I was 45 minutes and 10 minutes away. He only told me when it was at the light in front of the dealership, a certified check was needed for my down payment. This took me an extra 30 minutes. When I got to the dealership, nothing was ready. Finance didn't have any to jig together, the truck was not cleaned or washed. I ended up being there for over two hours that was supposed to be a promise of less than 45 minutes. I finally got the truck and started to leave. The dash had an issue where there was a large gap that you can see into the dash. I immediately told Ricky who told me to come in at 12 the next day and he would have service fix the problem. When I got there service all went to lunch at 12pm. Ricky would not see me and ignored my calls and messages, sending anything sales manager to talk to me. A service appointment was set up and they replaced the bezel. The same issue was there with the gap. The service tech told me that's how it was supposed to be. I know you're not supposed to be able to see into the dash board. I have had 3 silverados with the exact same set up and it was not like this on any of them. I also showed the tech another truck you had instock to prove my point. I then spoke to Mike the service manager. He set up to have the grey section of the dash replaced. After this the gap wins slightly better but still present. Mike was helpful and did try to appease me for the experience. The truck came back in and a different style of clips were added. I was told it was all fixed and a picture was sent to me straight onto the dash showing it was fixed. The issue is when looking at it slightly above is when you can see into the dash. So obviously the entire time you are driving. I let Mike know the gap was still there, he blamed me and said I was damaging my own truck. He referred me to Art Evans. Art opened a case with GM, there has been zero update from GM. I called Art and Mike which took me two days to get ahold of Art who never called me back but only responded saying he got my email and sent it to GM. We are on day three of no update from GM. With minor responses from Art, never calling me as I asked.

I bought my Escape from Bob Thatcher about 2 months ago. He was very nice and easy to negotiate…read morewith. Ironically, there was a minor glitch the 1st day. Although they're about 45 minutes from my home, he came here within 45 minutes of my call and made everything right! I don't think you will ever find that kind of service anywhere else! I love the car so far and I'm hoping for many years to come! Thanks again! Sarah