Purchased a 2024 Hornet Gt Plus just over a year ago. Towed to the dealership 5 times and driven twice due to the vehicle unable to start. Jumped a few times. Every time I got the car back a few days or weeks later the vehicle dies again. No explanation, no idea why. This past time I was able to get it started and drove it to Monroeville Dodge and was later advised that the connections to the battery terminals were never tightened. On a side note, how did I get it started this last time? I tried jumping it multiple times with no luck. I was prepared to get it towed yet again. Key FOB is in the car, and I am outside placing the cover back on the battery when my headlights come on. I push a little more and the car starts. I will never take a car back to Victory and will stick with Monroeville moving forward. read more

Have used this dealership ever since moving back to Pennsylvania 3 years ago. There are many dealerships Jeep dealerships within a short drive of our home, but we tried this on because it was a straight highway drive from our home. Bottom line after taking vehicles in for many services now is that Victory is customer focused, honest, low pressure, easy to schedule appointments, easy to access, and the facility is comfortable. We have worked through all of their service advisors over the last 3 years and all have been helpful. Most of the times over the past couple of years Anthony has handled our appointments and all have gone as expected. More recently Steven has handled most of our services. He has been a great addition to the team based on his prior experience as a mechanic. It gives an extra advantage to Victory by having someone as part of the customer service interface that completely understands the minute details of the services and repairs needed. The service advisor team at Victory works side by side as a team and all are quick to jump in to assist customers walking into the door, After more than 2 decades living in Northern Virginia where we used an outstanding Chrysler/Jeep/Dodge/Ram/Fiat dealership that we knew we could completely trust, we were not sure what to expect here. What we found at Victory is that while being a much smaller dealership than our previous one, is the same kind of honesty and first rate customer care we had. read more

** THE OWNER HAS NEVER REPLIED TO ANY OF MY EMAILS. IT'S BEEN THREE WEEKS SINCE THIS HAPPENED AND STILL NO REPLY** If I could give this place 0 stars I would. I bought my first car here. Came back a few months later with some minor issues. One of the problems was gas related. The lady said a tech would take it HOME and BACK the next day. I consented to THAT. I have the Uconnect app on my phone so I'm able to see where it's last located... The mileage, gas... etc. I noticed 30+ miles were put on my car. I had a dash cam put in about a week before the appointment, and I was joking with my parents saying "Oh I wonder what I'll catch on it" Little did I know I'd be absolutely MORTIFIED at what I saw. The technician, Vinny, took my car. He went to pick up his wife (Greensburg), then went to a friend's house! After that, they went to WALMART (in Greensburg). Then visited another friend, then went home. During this ride (well RIDES), comments were made about ME having concerns about my car, saying I needed to learn how to drive, calling me stupid, and calling me a moron. As if that wasn't bad enough, The tech tried to pronounce my name. A comment was then made by the wife, saying "Is she black?" The tech replied "I don't know" then points at my camera and said "Careful". The wife then replies, "Is she tan? *laughing* "Deep tan?" then the tech replies Alright that's enough. Are you kidding me? How is that appropriate? Further on you can see them picking their noses/nails and wiping it on my seats, and the wife was having her shoes up on my seat. They used my gas and never filled it back up. Marks were left on my seats and doors. I had to DEEP clean my car. I'm horrified. PLEASE do not trust your vehicle here, ESPECIALLY your brand new vehicle. I have all of the videos in one google drive if anyone is interested in watching them! https://drive.google.com/drive/folders/1MGCHQc8mvj_jpafAl-P_nM-NP4bzL7n4?usp=sharing read more

Delmont Jeep Service Department has terrible customer service. My jeep needed an easy repair but one of the parts was going to take 5 weeks to get. They didn't have a loaner, so told me I needed to call Chrysler Care to see if they would cover a rental. Chrysler told me I needed to pay for the rental upfront and then submit a claim to get reimbursed. Basically asking me to take a risk of at least $1200 to fix a turn signal. Why they would ask you to take the risk is the WORST CUSTOMER SERVICE I have ever had. I will never buy a jeep from you again and my family has 3 of them. I hope it was worth a lost customer. read more

Sold me a Jeep Compass that didn't belong to them and they didn't have a title for. It has been over a month and still don't have a title. Sales Manager Rob Hamilton cussed me out and hung up on me when I inquired to when I would get the title. read more

Don't buy anything from Victory! On June 9, 2020 I purchased a 2017 Jeep Cherokee with 20000 miles.After the test drive I told the sales rep Brian the brakes were problematic, noisy with some vibration. Brian went on and on about Jeep Certified pre own process and it's 117 safety inspection. He assured me the brakes were in good condition. August 16, 2020 upon returning from vacation in NC the brakes failed. YES FAILED almost causing an accident. I knew the brakes were worn but not to point of failure. I have years of experience preforming maintain to my own vehicle so brake are a routine for me. During the brake job I noticed the both front wheel were rusted to the rotor; Indicating the wheel had not been removed for more than a year. The 1 of the front brake pads did not have any brake pad just metal on a metal Rotor on the other side about 1/32 of a pad. Both front brake rotors needed to be replaced . The Jeep Preowned Certified program at Victory is a sales gimmick not a safety inspection. I put about 3500 miles on the vehicle since purchase. The PA vehicle state inspection in may of 2020 and the Jeep Preowned certification should both should have identified the likelihood of the brake FAILURE. I short Victory sold me an unsafe vehicle . Everyday I will post my experience on YELP and other platforms to make sure any perspective customers knows to buy your vehicle elsewhere. read more

Bought a Jeep off them not even a year old. Boy was it a money pit. Sorry I ever went 2 this place. They clearly only care about the spiffs...be warned. I've dumped close to 2 thousand on it so far in less then a year. Again be warned and shop else where. read more

My Jeep was brought here by a body shop to have a key programmed. They charged the body shop 400 dollars to program the key. When they found out they couldn't program the key, they still charged 400 dollars and added 129 dollars of unexplained diagnosis for the body shop to pay. Horrible service. read more

It's obvious when you walk into Victory that this dealership has more of a "family" feel to it than most of the "mega" dealers around (Shorkey, Cochran, Baierl, i am looking at you...) I had 2 cars serviced there recently, a Jeep and a non Chrysler vehicle. Both services were done quickly and efficiently, at a very fair cost. read more

I will never return or recommend. 1) I was lied to about the condition of the vehicle. Told it was accident free and owned by an old lady - then told at the sale it was a family - then find out with carfax after that it had two headlights replaced. 2) The dealer let it slip that an employee had been driving the vehicle for a few weeks - over 1200 miles over what they took it in at. 3) They lied about detailing the car prior to pick up - I found empty water bottles in the back floor and receipt between the seat. 4) They didn't provide all 4 mudmats that was to be included, found I was missing one in the backseat. 5) They were pushy the day of the sale, after making me sit in the waiting area for nearly 45 minutes, knowing I just worked a 12 hour overnight shift, I ended up way overpaying for things I actually didn't need but they pushed and made it sound like I did (I know its common, but shouldn't take advantage of people to the level they did) 6) I was told they'd work with me and include roof racks and have them installed when the car was detailed; I was told it was ready, arrived and the car was never touched, the racks were still in the box in the shop and I was them told it'd be another 150 to have them put on. Also was charged $40 more than retail for them. 7) I've reached out multiple times for the past couple weeks to get my missing mudmat and try to remediate the experience and no one will respond. If you must go here, please bring along an experienced buyer, read-and re-read EVERYTHING - they made my service contract and another warranty $10 apart so when reviewing the contract it looked like it was just a restated line - not an ADDITIONAL charge, was even told it was just the warranty. Was told the final finance costs was high because of taxes and interest - LIES. So my out the door price ended up being drastically over what the dealer told me it would be - I should have left then but I was in need of a new car that week. Make a list of all the things they state they will do - and have them sign off on it prior to finalizing the sale. Do NOT tell them how much you can pay a month - I learned now to never do this anywhere but I thought going to a dealership I could trust the people - NOPE CROOKS! I've also heard there is a connection to another dealership under a different name that has been charged for fraud before, and after this I believe it and am looking into my options should they not respond with some sort of remediation. read more

I, Purchased a truck from Victory Chrysler on 8/17/2018 The Truck was not Detailed. And only had one key I spent 3 hours from test drive to completion of purchase. The inside of the vehicle was dirty and when they did a pa Inspection there was a tint film on the front windshield it had to be removed when removing the glue was left on the windshield. What a mess that was, So after I called back and was promised a key at a Discounted price and a call back when I could bring it back to be detailed 5 days later that never happened, So I spent $111.00 on a new key and $ 120.00 on a detail and getting the glue off the windshield. So thanks to Victory Chrysler and salesman Brian Creighan I spent $231.00 Extra and had a very Disappointing Experience Very unprofessional Sales Approach. I feel like I was taken Advantage of. read more

I came in this morning for a blown fuse. As soon as I walked in I was greeted by one of the guys and he checked out the problem, fixed it, and I was gone within 10 mins. Very friendly guys and girls that work there! read more

Absolutely fantastic experience from start to finish! My husband and I drove 3 hours to look at one of their trucks and Brian Creighan was wonderful throughout the whole process. Every person there was extremely helpful, and even though we stayed two hours past closing because our out of state paperwork took a while, not a single person acted like we were inconveniencing them. Brian and the other guys even kept our two young children entertained while we were waiting. Next time we need a vehicle, we'll be making the trip again for sure! read more

I had an awesome experience at the Victory dealership. The staff was extremely friendly and treated my parents and I like family, which we loved! We have visited some other dealerships recently because we were in the hunt for a new SUV, but had terrible experiences at the other two dealerships we had gone to. But at the Victory dealership, Victor, the co-owner, was one of the nicest people I have ever met! Also, Ryan, who helped us through the process to buy the car was extremely friendly as well. Both of them cared about our desires, were accommodating, and treated us with respect. I would recommend the Victory dealership to anyone looking for a car! You can't go wrong when you're making a deal with people like that, they are one-of-a-kind and genuine. I cannot say enough positive things about them! -Nicole Palombo read more