I used to think SWCC was the best pediatrician office until a few months ago when they terminated…read moredoctor patient relationship with my kids because of an unpaid $59.00 bill I did not know I had. My kids have been here since they were born, my son 15 years, my daughter 17 years, and just like that, they terminated my kid's relationship with their pediatrician for an unpaid bill. No one will talk to me, no one will call me back, they ignored my appeal that I had to submit online. When I tried to send Dr. Hanson an email through my pt portal asking him if he knows what the office is doing, I received a response from someone telling me that billing followed proper procedure. They send me letters I never received, probably because we don't check the mail very often, all our bills are paid online or through the bank. I'm a pediatric nurse, my husband is a nurse practitioner, a $59.00 bill is no problem to pay. And when I did find out I had the bill, I paid it and when I called the billing office to tell them I paid it she said " oh, no, when did you pay it? Oh, you can't do that. We will have to return it to you because it went to collections. You cannot pay it" yup and the office returned the payment to my bank. Like I said, nobody will talk to me. Nobody will call me back, they don't care, and they don't care about the message that they send to my kids that they're so easily disposable. I can't even express to you how disgusted I am, so disheartening and beyond unprofessional. There is no way SWCC can justify what they did.

My family and I have seen Dr.McNair since my daughters were newborns. Her bedside manner is…read moreamazing! She's on top of their health and is more than willing to answer any questions. What I do love about this location is that you can get same day appointments very easily. There are plenty a pediatric doctors that have same day openings and due to this I've met several of the doctors at the practice. They are all amazing! I highly recommend Southwest Childrens Center you won't be disappointed.

You see a Nurse Practitioner not a Doctor which is ok in some cases but not others. The staff are…read morenot confident especially with outdated equipment and not exactly cooperative patients. Facility needs a major facelift or new office, chairs are grey and cracked, and the walls of the patient rooms have stick on outdated decals overall the office makes you feel like you walked back into the 90s not in a good way. They do not have a very good patient portal nor do they have electronic patient forms which in 2025 is sad. Do you know how hard it is to fill out a pamphlet of paper work when your sick child is screaming, this sort of paperwork should be sent ahead of time and electronically in this day and age not only will it ease the lives of the patient but office staff too. Needs some more training on compassionate ethical care not again obvious lack of confidence/experience with patients who are not cookie cutter easy stamp and go.

8-28-19 Updating from 3 to 2 stars. Because of an oversight on the office's part, I have to bring…read moremy daughter back into the office, pay additional visit fees, and have them give her an additional shot to ensure she's up to date for the school year. The office received all the info they required of me, but didn't take their time to review and ensure vaccine dates and frequency before giving her vaccines. Not a good first impression on the quality of their work on top of the front desk lacking in customer service. What if instead they misread and gave her MORE than what she was to receive as opposed to less? I wonder what their excuse or apology would look like then...as of right now, my time, money, and my daughter's peace of mind is affected. My son turns 4 and will need shots in Dec. I'll look to find another practice before then. *************************************************** Came in to get my soon to be kindergartener ready for the fall. I like how they sent reminders prior and had me print and fill out new patient docs to give when I arrive. I was there 15 min early as requested, but ended up waiting 5 min or more past my appt time until I walked up to ask the front desk if there was anything additional I needed to fill out before being seen. I had 2 kids with me so maybe I was a bit impatient. Maybe they were busy ‍ There aren't any books, puzzles or toys for the kiddies to occupy themselves while waiting or in patient rooms, but there was a tv in the main waiting room. Maybe for hygienic purposes? Waiting room and patient rooms very clean. The nurses were fine, but I thought they could cater more to the kids when interacting given it's a pediatrician's office, but they did their job fine. Nothing extraordinary. I'm used to getting a slip of paper with my kiddies' stats (I save them), but I could be helicoptering or just extra ‍ I was looking around for samples, but none were to be found. You know the baby wash, lotion, Boogie wipes or anything new coming out... Dr Wells was nice, patient, interacted with my 5 and 3 yo. Walked me through paperwork and made sure all questions were answered. I'll continue to use them bc they are 4 min from my home, but will have no problem changing if service is any less than what I received during my first visit. I'm going to give 3 starts bc customer experience is very important to me along with efficiency (which could use a bit more work)and cleanliness (which they were).

all of my kids are of George. I've been going to him for 20 years now. I have not once had a…read moresingle issue with anything. The staff is very friendly. The doctors explain everything if you have any sort of questions. kids absolutely love going there. There's never a long wait time. And they always accommodate to get my children scheduled and seen. I will not take my kids anywhere else.

Love this place they are always nice and friendly. They are were very patient with me when I had a…read morelot of questions. My son had fainted a day before new years I took him to the er and followed up with them ,they took very good care of him.

So I normally take my babies to the Little Spurs Pediatric Urgent Care off 151 but I had to bring…read moremy daughter here because they were the only urgent care open. First they tell me I was under-dosing her for fever/pain and they gave her more. Red Flag 1. The main problem was when the doctor told me she could give her antibiotics JUST in case I wanted too. Red Flag 2. Antibiotics nowadays are dangerous to take and can cause more harm than good if something else is wrong. They have a notice at the little spurs that they don't prescribed antibiotics unless it is absolutely necessary and here is this doctor just prescribing them to my daughter as a "precaution" she said. Why does she need antibiotics if her swab test came back negative for strep and flu? And to top it off she wasn't even able to get a good look at the back of my daughter's throat because my daughter was kicking and screaming. All she said she saw was that it was a little red. They gave me dosing chart because I kept telling them and it's questionable. Every doctor/nurse/clinc that I have been to has always told me to go weight. My daughter weighs 36 IB so on the medicine bottle it says 7.5ML BUT they say it's 10ML. Are they making up their own?? Idk. I'm very particular when it comes to my kids care and I would get a second opinion as soon as you're able to if you decide to come here at a last resort too. Then the doctors attitude was all moody, short, and bothered by all my questions that I was asking her. I don't remember the doctors name but she had a heavy accent. GOOD LUCK. Here is a dosing chart they gave me and a dosing chart her pediatrician gave me as a reference.

My husband brought my son in to be evaluated after he had fallen a couple feet from a jungle gym on…read moreto his arm. Dr.Salman took X-rays and proceeded to point out several areas on the X-ray to my husband that quote "were chipped and fractured". My son was wrapped up in a sling and given a referral to meet with the orthopedic surgeon. We weren't able to get in with the surgeon for a couple of days during which time I had to take off work since my son's daycare didn't want him to come. At our appointment with the orthopedic surgeon, she took more X-rays and stated that there was no fracture, chips, anything. He was fine. We reported our situation to the board. It greatly concerned us that a physician who works with children daily was unable to recognize a fracture, or lack of on an X-ray. Fractured limbs are common in children so I'm curious how many other families this has happened to. We feel the doctor is incompetent and could never trust any diagnosis made at this facility.

My son is 11 months old and we went to go get his formula for his last month (12monthe) the front…read moredesk at WIc refused to issue it and refused to schedule him appt said he had to go through recertification and that was not the case. we went to the Flores location WIc and there supervisor helped us got my baby the stuff he needed and rescheduled his certification appt to after 1 like it was suppose to be . Even when we got here we realized potranco location froze the card and was still doing things on there and that they shouldn't have. The lady at the desk name was Kassandra very rude , not helpful, and should not work with infants and the state if she doesn't have a kind heart.

So far we've been a couple times for routine checkups and have received good service in the clinic…read more I specifically want to call out the central scheduling dept that answers when I call pediatrics. They have provided exceptional service whether it be scheduling, registration, follow-up questions, referrals, etc. They don't push me to use the portal like most other places and instead provide quick and excellent service over the phone.

As a new mommy I'm very happy with Dr Donnel. He takes his time to explain anything we are…read moreconcerned about, which means yes you might have to wait a little longer to be seen but to me my childs health is Worth it. He also Has offered different options for treatment and really does care about his patients. He never Force's you to do what he says just because he's a doctor. But explains every scenario and outcome. Very Happy having such a caring pediatrician.

Friendly staff, very patient with children. I would have liked if I received the intake paper work…read morethrough the mail or had received it through email to have it filled out ahead of time. I was a parent showing up with 2 toddlers who had a short attention span, so that would have helped.

It's great clinic and Dr Smith is very professional and knowledgeable. It's a small practice which…read moreI love...yes the building may not be fancy like other clinics, but it's impeccably clean. What is the most important is that you get response from the doctor fast with the advice and they are willing to accommodate you for sick appointments and work with you on r/s your well child visits, which is always hard for a full time working parent. Waiting time is minimal, we have been always seen on time. The best Pediatric practice in San Antonio!

I have been seeing Dr. Smith and his incredibly friendly staff since my twins were born three years…read moreago. All of my children receive the utmost care. Dr. Smith is also very knowledgeable and kind. He did not get upset when I as a first time mom of multiples and asked silly questions. Nor did he become upset when I was a new mom again and called at 11pm on Saturday night worried about my newborns possible dehydration. He even offered to come and open the office on Sunday morning should the baby need it.

I love this Dr office so much!! I went here when I was a little girl and I finally had my first…read morebabygirl and am currently taking her here. Dr.sheik is wonderful and Dr. Sam is amazing, she really connects with the kids. The ladies in the front office are sooo sweet and always available to try to lend a hand where needed.

I have been seeing dr Sheik for my kids for 2 years , but they changed their policies regarding…read morevaccines. I usually delay vaccines for my kids, and it was never a problem. But recently my kid needed doctors approval for PT and they refused to sign it until my kid is vaccinated, like they told me, we cannot make any appointments with a doctor if we don't vaccinate or on a different schedule for vaccines. So right now, my kid cannot get PT services until I find a new office and a new doctor. So they don't care about your kids and their well being. All they care about is getting your child vaccinated. I was never an antivaxxer, but this is why antivaxxers don't trust doctors anymore.